Roberts
Bournemouth, BH8
2.4/5, 26 reviews
35% recommended
0% lettings valuation accuracy
38% lettings fee satisfaction



Property Features

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“Beware - they don't like giving deposits back, and when ......”

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Sep 17,2013
Minithumbdown
By: 'Berry'
Sep 17,2013
4 people found
this helpful
Beware - they don't like giving deposits back, and when they do they have taken such a chunk of it for spurious expenses (such as cleaning which is a laugh when their places are already dirty dumps). I would NEVER EVER recommend this bunch of lowlifes to ANYONE let alone students who don't really know about these things. STEER WELL CLEAR - caveat emptor.
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Opening Hours
Address

Roberts
158 Charminster Road
Bournemouth
Dorset
BH8 8UU
01202 565758

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 38% £650 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 17 5 0 2 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Just renewed!!...”

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Feb 23,2023
Minithumbup
By: 'Eleanor'
Feb 23,2023
0 people found
this helpful
I have just renewed my tenancy agreement with Roberts. I have received excellent service from the viewing, to paperwork to moving in. I have only had to email the maintenance department once but they were very helpful with their response and the problem was quickly ...
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“No-fault evictions and no deposit returns...”

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Feb 08,2023
Minithumbdown
By: 'Janifer'
Feb 08,2023
1 people found
this helpful
No-fault evicted my friend while he was hospitalised, then homeless. Cancelled his housing benefits prematurely. Won't return any deposit. Monstrous...
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By: Andrew Dawson
Feb 27, 2023
View all comments (1)
Hi Janifer, I think probably you should check the facts again with your friend. It is difficult to know which property you are referring to but nonetheless we, as Agents, have absolutely no control over Housing Benefits. This didn't happen. ...

“Awful company...”

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May 10,2022
Minithumbdown
By: 'Nigel'
May 10,2022
0 people found
this helpful
Terrible service, ignored for months and nothing fixed, terrible customer service. No complaints procedure in place for these money grabbers, they don't care...
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Was this helpful? Yes
By: Andrew Dawson
May 11, 2022
View all comments (1)
Hi Nigel, I'm sorry to see that you were less than satisfied with the service you received from us. Perhaps you'd be good enough to email the exact detail of your issue in order that I can look into it for you. In answer to your comment about a Complaints Procedure we do of course have one which is displayed on our website which is a requirement of being members of The Property Ombudsman redress scheme. ...

“We have always used Roberts to sell our house......”

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Mar 21,2022
Minithumbup
Paul
By: 'Julie sweatland'
Mar 21,2022
0 people found
this helpful
We have always used Roberts to sell our house the agent Paul Penny always goes above and beyond to ensure that everything runs as smoothly as possible I can not praise him enough Roberts is great value for money and worth every Penny (no pun ...
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“I have just purchased a house through Roberts......”

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Mar 09,2021
Minithumbup
Paul
By: 'Nathan'
Mar 09,2021
0 people found
this helpful
I have just purchased a house through Roberts and found them to be highly professional. The Estate agent that sold my house (Edwards) were not a patch on Roberts. They kept me informed and were completely on the ball. i would recommend this company and ...
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“I would never let from this agency ever again......”

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Nov 04,2020
Minithumbdown
By: 'Sofia'
Nov 04,2020
1 people found
this helpful
I would never let from this agency ever again and I hope to warn anyone else from getting into business with them, particularly if you are a university student. There is practically zero customer service, and any time we spoke to someone on the phone ...
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“Worse Estate agent ever!! This people are con......”

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Feb 17,2020
Minithumbdown
By: 'Kurulay'
Feb 17,2020
0 people found
this helpful
Worse Estate agent ever!! This people are con artist staff extremely rude out of tits with cocaine!! This place should investigate By authorities!! Moved many times with other estate agency never had any problem however roberts it’s a dodge people stay away with all ...
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“Satisfied customer...”

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Aug 03,2019
Minithumbup
Paul
By: 'Lin'
Aug 03,2019
0 people found
this helpful
I am an extremely satisfied customer after the team led by Paul successfully found a buyer for my property. The whole experience was made very easy by their professionalism, efficiency and care. The whole team are certainly NOT the stereo-typical estate agent types that we ...
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“Roberts is a biggest rip-off...”

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Jun 06,2019
Minithumbdown
By: 'Angry'
Jun 06,2019
0 people found
this helpful
Roberts agency is the biggest rip-off agency, I ever experienced in my life! Don't choose Roberts as your agency! You will be sorry one day like I do....
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Comment on agent fees
They charge nearly everything which I have never heard of or charged by any other agencies.
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“Really rude...”

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May 22,2019
Minithumbdown
Jemma
By: 'B88'
May 22,2019
1 people found
this helpful
Went in to sign renew tenancy agreement, one of the rudest women I have ever come across . Made me feel really uncomfortable...
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“Be ware! Worst letting agents. Lie and keep your deposits...”

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Apr 02,2018
Minithumbdown
By: 'Catclaw'
Apr 02,2018
4 people found
this helpful
Awful experience. Took money out of deposit when Shouldn't of. Lack of communication, months of trying to get issues dealt with, staff are rude, very deceitful, absolutely disgusting behaviour and can't belibe they are still in business. Avoid!!!...
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Comment on agent fees
Bad. Con artists
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By: Ezekiel Mhondera
Mar 19, 2019
View all comments (1)
Appalling agents and will Rob you of every bit of your deposit they can! Avoid completely! ...

“Could not have been more helpful, conscientious, considerate, kind, knowledgeable ......”

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Mar 15,2017
Minithumbup
Paul
By: 'Jane'
Mar 15,2017
0 people found
this helpful
Could not have been more helpful, conscientious, considerate, kind, knowledgeable or successful! Always had time for us. Thank you, Paul!...
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“Actually a horrible experience. Firstly we booked a house viewing ......”

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Feb 22,2017
Minithumbdown
By: 'Andreja'
Feb 22,2017
2 people found
this helpful
Actually a horrible experience. Firstly we booked a house viewing for Tuesday and then they later phone up saying they can't do Tuesday but can do Wednesday. Then they called at least 3 times throughout the day asking if my name is Ollie. On Wednesday we ...
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“This agency is the worst and not professional at all !! ......”

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Feb 22,2017
Minithumbdown
By: 'Bianca'
Feb 22,2017
3 people found
this helpful
This agency is the worst and not professional at all !! Me and my friends got a viewing and they cancelled it saying they could do it the next day . On the next day we got to the property early and we called them and actually ...
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“Just completed on the sale of our flat in Bournemouth. ......”

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Feb 02,2017
Minithumbup
By: 'Highly'
Feb 02,2017
0 people found
this helpful
Just completed on the sale of our flat in Bournemouth. Peter Seear of Roberts in Bournemouth was with us every step of the way. Had a couple of difficulties along the way on which Peter assisted us with immediately and exceeded his duties. Also all ...
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Comment on agent fees
Agent fees were fair.
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“We have just bought a property through Roberts Estate Agents ......”

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Dec 13,2016
Minithumbup
Paul
By: 'Annie'
Dec 13,2016
0 people found
this helpful
We have just bought a property through Roberts Estate Agents and cannot fault them. Paul answered lots if our queries and made the whole process of buying a real pleasure, and stress free. We would recommend Roberts with no hesitation....
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Comment on agent fees
na
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“I've been a tenant for Roberts for over 3 years. They ......”

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Jun 14,2016
Minithumbdown
By: 'Sam'
Jun 14,2016
4 people found
this helpful
I've been a tenant for Roberts for over 3 years. They messed up the very first contract I signed with them because 'apparently' the previous tenant didn't wanna move out anymore. The only respond I got from Roberts was; "can you stay at any of your ...
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By: Etha
May 28, 2023
View all comments (1)
Moved into a flat which had not been cleaned at all. Heating is included in rent however the valve on the radiator was completly off making it unusable. Something like that is very obvious to see and yet they wrote that there was no faults with it on the inventory check. Bit appalling if you ask me, I mean, cmon what if it was winter?? There is a serious mold problem in the bathroom, the previous tenant clearly stayed in the property with a faulty extraction fan, to which we got replaced as soon ...

“I paid £235 deposit and admin fee for a student flat ......”

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Jan 21,2016
Minithumbdown
Charlotte
By: 'Grace'
Jan 21,2016
3 people found
this helpful
I paid £235 deposit and admin fee for a student flat and I get told recently that i need to find a room mate now or the administrators will put the property back on the market and I'll lose my money. Not once did they tell ...
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What agent could do to change your mind?
Not the worst but could be better
Attached Filesnbsp;
Comment on agent fees
Not the worst but could be better
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“I have been a tenant with Roberts for a little ......”

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Jan 17,2015
Minithumbup
By: 'Carole'
Jan 17,2015
1 people found
this helpful
I have been a tenant with Roberts for a little over two years and they have always been very good. When I needed something mending they got a tradesman out very quickly to sort the problem out. Very cheerful staff too....
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“I recently rent a property through Roberts letting Bournemouth, they ......”

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Dec 10,2014
Minithumbdown
By: 'Eddy'
Dec 10,2014
4 people found
this helpful
I recently rent a property through Roberts letting Bournemouth, they charged £114 for renewal fee which would cost usually £60-70 from other agents, which I think it is ridiculous expensive. Please be aware!!!...
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“Roberts were useless when it came to repairing a broken ......”

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Nov 27,2014
Minithumbdown
By: 'Unhappy'
Nov 27,2014
3 people found
this helpful
Roberts were useless when it came to repairing a broken shower that turned out to be the cause of past water ingress within the flat, as well as water ingress to the flat below. For over 9 months, we had to chase on a weekly basis ...
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What agent could do to change your mind?
They should have taken a strong stance towards the landlord and given him a deadline to work to. If this deadline was not met, they should have hired professionals and sorted the serious issues out and billed the landlord.
Attached Filesnbsp;
Comment on agent fees
The price for a 2 bedroom-2 bathroom flat was good; too bad the flat could not fully function in that capacity for most of our time there.
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“Agent worked very hard on our behalf, keeping us updated ......”

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Nov 17,2014
Minithumbup
Paul
By: 'L'
Nov 17,2014
0 people found
this helpful
Agent worked very hard on our behalf, keeping us updated on the changing position of the sale. He even informed the buyer that the keys were ready for him on completion day- before the buyer's solicitor had contacted him to say completion had taken place....
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“Where do I even begin? Roberts are abysmal. If you ......”

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Feb 25,2014
Minithumbdown
Jemma
By: 'Super'
Feb 25,2014
3 people found
this helpful
Where do I even begin? Roberts are abysmal. If you are looking to rent from them, I can't stress enough how much of a mistake it is, especially if you are a student. Firstly, they are outright lying on any promise they make about how ...
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What agent could do to change your mind?
Improve your customer service firstly. Improve communication with staff because it is terrible. Don't lie to us about how quickly you deal with maintenance.
Attached Filesnbsp;
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“This Estate Agents is a perfect example of why estate ......”

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Feb 19,2014
Minithumbdown
By: 'Rupert'
Feb 19,2014
5 people found
this helpful
This Estate Agents is a perfect example of why estate agents get a bad name. They were very cheery and good to use when we were locating and paying for a property. The problems arose as soon as we had any type of issues with ...
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What agent could do to change your mind?
They could have shut down and let other more reputable estate agents do some honest work.
Attached Filesnbsp;
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“Beware - they don't like giving deposits back, and when ......”

Share on :
Sep 17,2013
Minithumbdown
By: 'Berry'
Sep 17,2013
4 people found
this helpful
Beware - they don't like giving deposits back, and when they do they have taken such a chunk of it for spurious expenses (such as cleaning which is a laugh when their places are already dirty dumps). I would NEVER EVER recommend this bunch of ...
read full review
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“After 6 months of no hassle when it was time to ......”

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Jul 01,2013
Minithumbdown
By: 'Emily'
Jul 01,2013
6 people found
this helpful
After 6 months of no hassle when it was time to move is when the problems started, I was ver accommodating in being around to letting the agents in and being at the property to answer questions future renters had, the one time I wasn't at ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Roberts, Bournemouth BH8 8UU



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