“Where do I even begin? Roberts are abysmal. If you ......”

Feb 25,2014
By: 'Super Metroid'
Feb 25,2014
3 people found
this helpful
Where do I even begin? Roberts are abysmal. If you are looking to rent from them, I can't stress enough how much of a mistake it is, especially if you are a student. Firstly, they are outright lying on any promise they make about how quickly they deal with maintenance issues. We have had so many over the year we stayed with them, and the quickest they ever fixed one was within 2 months (after we had to call them everyday to get them to actually bother with it). These weren't small requests - broken locks on windows, broken washing machine, leaking ceiling on the second floor are all examples and they barely tried to sort them out.

Secondly, the staff are laughable. Calling Roberts becomes an ordeal because the staff are rude and incompetent. Again, if you are a student, they treat you like dirt, hanging up on you, passing you off to other members of staff and promising to call back (they never do). Their manager of Accounts, Jemma, is particularly condescending and unpleasant to deal with.

They are unclear on important payments and dates, and will ring you about overdue payments they never told you about. I am amazed a company as fundamentally bad as Roberts is still in business.

Conclusion: AVOID. Without a doubt.
What agent could do to change your mind?
Improve your customer service firstly. Improve communication with staff because it is terrible. Don't lie to us about how quickly you deal with maintenance.
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158 Charminster Road Bournemouth

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