100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction
Jul 31,2014
Jul 31,2014
1
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From day 1 I've received really bad service from Thornley Groves. I moved here from Finland last September to work in UPM, a Finnish paper company that has an office in Altrincham and I needed a place to stay somewhere nearby. I contacted Thornley Groves to ask if anything with a reasonable price was available and I was brought to view an apartment on Barrington Road, with rent 575 pounds per month, all bills excluded. I was in a hurry so agreed to rent the flat, even though the people I was dealing with were always quite rude to me.
I moved in in mid-September, only to notice that the lights in the living room area were not even working and they were not was fixed until a couple of weeks later (I had been provided with a dim floor lamp though, to get me through :D). As I moved here for a work placement for a year, I needed a furnished flat, because there was no point in me buying everything from scratch for a temporary time in the UK. So I asked if the letting agency could provide me with a basic hoover for the year, and the response was first that they might have a couple and they will check. Then later I was told that no, it's not possible to which I said that there's no point in me spending all that money to something like that only for a year. The response to that was if I should ask my dad for some help (that is a horrible comment anyway but let me point out here still that I'm 29 years old).
Until end of July everything was problem free because I didn't have to be in touch with the agency at all, but then this morning water started dripping from the roof of the living room, only a little at first, but then it started gushing down from several cracks on the roof, wetting the whole living room and all the furnishing in it completely. The water was coming from the apartment above me, where a water boiler had broken and it was gushing water onto that apartments floor and going right through to my flat. This lasted about 30 minutes or so, and then tenant of the apartment above came from work and was able to shut down the water. I called Thornley Groves immediately when the water started pouring from the roof and the person I was speaking to contacted the landlord about it, and also the tenant in number 4. However, no one from Thornley Groves or the landlord came to the apartment, which at this point was completely flooded, before noon. By then the water had ran through my living room floor to my bedroom underneath it, causing damage there as well. I had to go to work and when I came back on my lunch breaks, someone had brought some dryers in the flat but no one had informed me about anything. I called the letting agency over and over again but they claimed they didn't know anything just yet. The flat was in a completely horrible state, the living room completely flooded and therefore absolutely inhabitable, however the landlord and Thorney Groves said they were not going to offer me any temporary accommodation (a bit of a bugger as I'm from a different country and hence I don't really know anyone here I could go stay with) and that in their opinion the flat is still habitable. The carpeting is still full of water and the flat is extremely humid. The service I got today was absolutely appalling, no one even called me about what was going on throughout the day, and no one cares if this is a health hazard for me. I don't know how long the repairing work will take but I have not been promised any sort of compensation for the very high rent for all of this inconvenience (I was obviously late from work as well and had to spend most of my day on the phone trying to reach anyone who could help me, so that is also one major inconvenience, especially in my manager's eyes).
In short, I strongly advise everyone to avoid dealing with Thornley Groves in any sort of situations, especially renting a flat via them.
Regards,
Anniina Laamanen
I moved in in mid-September, only to notice that the lights in the living room area were not even working and they were not was fixed until a couple of weeks later (I had been provided with a dim floor lamp though, to get me through :D). As I moved here for a work placement for a year, I needed a furnished flat, because there was no point in me buying everything from scratch for a temporary time in the UK. So I asked if the letting agency could provide me with a basic hoover for the year, and the response was first that they might have a couple and they will check. Then later I was told that no, it's not possible to which I said that there's no point in me spending all that money to something like that only for a year. The response to that was if I should ask my dad for some help (that is a horrible comment anyway but let me point out here still that I'm 29 years old).
Until end of July everything was problem free because I didn't have to be in touch with the agency at all, but then this morning water started dripping from the roof of the living room, only a little at first, but then it started gushing down from several cracks on the roof, wetting the whole living room and all the furnishing in it completely. The water was coming from the apartment above me, where a water boiler had broken and it was gushing water onto that apartments floor and going right through to my flat. This lasted about 30 minutes or so, and then tenant of the apartment above came from work and was able to shut down the water. I called Thornley Groves immediately when the water started pouring from the roof and the person I was speaking to contacted the landlord about it, and also the tenant in number 4. However, no one from Thornley Groves or the landlord came to the apartment, which at this point was completely flooded, before noon. By then the water had ran through my living room floor to my bedroom underneath it, causing damage there as well. I had to go to work and when I came back on my lunch breaks, someone had brought some dryers in the flat but no one had informed me about anything. I called the letting agency over and over again but they claimed they didn't know anything just yet. The flat was in a completely horrible state, the living room completely flooded and therefore absolutely inhabitable, however the landlord and Thorney Groves said they were not going to offer me any temporary accommodation (a bit of a bugger as I'm from a different country and hence I don't really know anyone here I could go stay with) and that in their opinion the flat is still habitable. The carpeting is still full of water and the flat is extremely humid. The service I got today was absolutely appalling, no one even called me about what was going on throughout the day, and no one cares if this is a health hazard for me. I don't know how long the repairing work will take but I have not been promised any sort of compensation for the very high rent for all of this inconvenience (I was obviously late from work as well and had to spend most of my day on the phone trying to reach anyone who could help me, so that is also one major inconvenience, especially in my manager's eyes).
In short, I strongly advise everyone to avoid dealing with Thornley Groves in any sort of situations, especially renting a flat via them.
Regards,
Anniina Laamanen
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Latest Reviews
17th Jul 2019
reviewed by 'Sach'
19th Sep 2018
reviewed by 'Prodicalmale'
17th Nov 2017
reviewed by 'Josh'
Opening Hours
Address
Thornley Groves
16-18 Lloyd Street
Altrincham
Greater Manchester
WA14 2DE
0161 941 4111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £21,950 | £351,000 |
| Lettings | 94% | 88% | £500 | £1,795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 2 | 32 | 9 | 15 | 0 | 5 | 0 | 2 | 1 |
Areas covered
- WA14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 17,2019
Jul 17,2019
0
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*** tenants be aware of THORNLEY GROVE****
Would give 0 out of 5, but it's not an option.
So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and ...
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Sep 19,2018
Sep 19,2018
0
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Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I ...
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Comment on agent fees
To charge £120 to renew a contract is outrageous
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Jun 19,2018
Jun 19,2018
1
people found
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this helpful
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold ...
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Comment on agent fees
Absolutely extortionate!!! There is nothing decent about their fees.
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Nov 17,2017
Nov 17,2017
3
people found
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this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner ...
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Nov 13,2016
Nov 13,2016
0
people found
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Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham.
By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of ...
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Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
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Sep 20,2016
Sep 20,2016
1
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this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
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Jun 23,2016
Jun 23,2016
0
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Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb.
They managed my property for about 6 years and in that time life has been so easy. When a repair ...
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Comment on agent fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
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Mar 21,2016
Mar 21,2016
0
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as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone. 5*...
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Comment on agent fees
fair
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Feb 19,2016
Feb 19,2016
0
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We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any
problems are resolved as quickly as possible in a efficient way. Scott always ...
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Comment on agent fees
Good
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Feb 25, 2016
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(1)
Many Thanks for taking the time to post a review from the great service you have received over the time from from Scott!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Feb 19,2016
Feb 19,2016
0
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I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I ...
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Comment on agent fees
I believe the fees I was charged by Thornley Groves are fair.
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Feb 25, 2016
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Many Thanks for taking the time to post a review from the great service you have received from Rachel!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Feb 19,2016
Feb 19,2016
0
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Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in future...
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Comment on agent fees
reasonable
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Feb 25, 2016
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Many Thanks for taking the time to post a review from the great service you have received from the team here at Thornley Groves!
I am really please you are satisfied and we meet your expectations. We are always here to help in the future and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Dec 01,2015
Dec 01,2015
0
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We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative ...
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Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from the team here at Thornley Groves!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Dec 01,2015
Dec 01,2015
0
people found
this helpful
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I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were ...
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Dec 01,2015
Dec 01,2015
0
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As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was ...
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Comment on agent fees
acceptable
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Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the last 3 years from Michelle and Joanne!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 27,2015
Nov 27,2015
1
people found
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this helpful
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time ...
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Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from Charlene!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 24,2015
Nov 24,2015
0
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Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and ...
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Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Tracey and Tom!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 24,2015
Nov 24,2015
0
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Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has.
Scott reports and monitors ...
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Comment on agent fees
We always like to keep the fees low and would welcome a reduction, however we are happy that we are getting value for money and the occasions are rare when we feel we are not.
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Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Scott and Michele!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 23,2015
Nov 23,2015
0
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So sorry for not remembering surnames .... But
You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel.
Two amazing employees who went over and above what was necessary to help me in my ...
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Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lauren and Rachel!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 16,2015
Nov 16,2015
0
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this helpful
Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect home!...
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Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from from Rachel!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 05,2015
Nov 05,2015
0
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this helpful
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. ...
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Feb 25, 2016
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Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Nov 03,2015
Nov 03,2015
0
people found
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this helpful
Initially I had made an appointment with Rachel to view three properties in the Hale/Halebarns/Altrincham area. It soon became obvious to Rache lthat because of my circumstances,age profile etc that none of these properties were suitable. Using her initutive she informed me ...
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Feb 25, 2016
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Many Thanks for taking the time out to post a review in relations to the great service you have received over time from Rachel and Michele!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Oct 30,2015
Oct 30,2015
0
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Jess and Liz were extremely helpful in ensuring we secured this property in a very competitive rental market.
We had to delay signing the contract due to the exchange on our previous property not taking place when agreed and both Jess and Liz were very ...
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Comment on agent fees
The only issue that we had was that the property was put back on the market (albeit temporarily and unlikely to result in any interest) while our exchange was delayed despite us having paid the relevant fees to secure the property. Whilst I appreciate that this was done to appease the landlady and Jess reassured us that no interest would arise, we felt that this could be construed as being slightly unfair as we paid the fee in good faith, were told that it would secure the property and were only potentially delaying signing of the lease by one working day.
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Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great customer service you received from Elizabeth and Jessica!!
I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!
Kind Regard
Emily Sparrow
Customer Care team ...
Oct 27,2015
Oct 27,2015
0
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I have just sold my house with Thornley Groves in Altrincham and they have been fantastic, My buyers turned out to be extremely problematic and caused many difficulties. Nothing was too much for the agents they made many phone calls, chased the buyers, solicitors and ...
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Oct 22,2015
Oct 22,2015
0
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We have been customers of Thornley Groves for over 6 years. All of the staff we have dealt with have been very professional, efficient and helpful, I would also like to mention Michele Deeks and Rachel in addition to the 2 mentioned above. We are very happy ...
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Oct 21,2015
Oct 21,2015
0
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All in all a very helpful service from start to finish. Friendly staff and good response time. My only negative remark would be our details were passed on to a third party who have since been constantly calling us in relation to broadband and energy ...
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Oct 17,2015
Oct 17,2015
0
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Really quick and smooth transaction from these too above and made there company proud.
Would go back again and use this estate agents...
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N/a
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Oct 16,2015
Oct 16,2015
0
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Tom showed a personal interest in our sale throughout the process as well as being highly professional from his first visit. He has kept us up to date with progress and offered clear, expert advice where needed. I'd have no hesitation is recommending or using ...
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Oct 14,2015
Oct 14,2015
0
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The service from start to finish was seamless. Rachel knows the Hale Lettings market inside out and confidently marketed the property with three offers within days for rent figure in excess of previous. Communication in the office with everyone I dealt with was excellent and ...
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Oct 12,2015
Oct 12,2015
0
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Samuel Turner was very polite and helpful as we went through the process of relocating to Hale. He answered my questions promptly which as a first time tenant that was very important...
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Oct 12,2015
Oct 12,2015
0
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Tom has been excellent to deal with in the purchase of a property in Altrincham. He has always returned calls promptly and is courteous and professional in his work ethic....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:01 PM 01/12/2016 by Hannah Marsh
