Thornley Groves
Altrincham, WA14
4.4/5, 84 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction

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“Jess and Liz were extremely helpful in ensuring we secured ......”

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Oct 30,2015
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Jessica
By: 'Annie'
Oct 30,2015
0 people found
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Jess and Liz were extremely helpful in ensuring we secured this property in a very competitive rental market.

We had to delay signing the contract due to the exchange on our previous property not taking place when agreed and both Jess and Liz were very supportive over this stressful time and ensured that the landlady was informed of the situation. I feel that Jess and Liz argued our cause and helped us to get the property even though we did not sign the contract when agreed.

The docusign system was excellent and very user friendly and the administrative process was smooth and hassle-free.
Comment on agent fees
The only issue that we had was that the property was put back on the market (albeit temporarily and unlikely to result in any interest) while our exchange was delayed despite us having paid the relevant fees to secure the property. Whilst I appreciate that this was done to appease the landlady and Jess reassured us that no interest would arise, we felt that this could be construed as being slightly unfair as we paid the fee in good faith, were told that it would secure the property and were only potentially delaying signing of the lease by one working day.
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By: Emily Sparrow
Feb 25, 2016
Many Thanks for taking the time to post a review in relation to the great customer service you received from Elizabeth and Jessica!!

I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you!

Kind Regard

Emily Sparrow

Customer Care team

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Latest Reviews

View all Reviews 84
17th Jul 2019
reviewed by 'Sach'
“*** tenants be aware of THORNLEY GROVE****Would give 0 out of 5, but it's not an option.So agreed a renewal of ......”
19th Sep 2018
reviewed by 'Prodicalmale'
“Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the ......”
19th Jun 2018
reviewed by 'SL'
“It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again ......”
17th Nov 2017
reviewed by 'Josh'
“Excellent all the way through the rental until it came to check out at which point they failed. The person ......”
13th Nov 2016
reviewed by 'Alty'
“Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham.By ......”
20th Sep 2016
reviewed by 'Nicola'
“Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant..........”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 21:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: 09:30 - 17:00
Address

Thornley Groves
16-18 Lloyd Street
Altrincham
Greater Manchester
WA14 2DE
0161 941 4111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £21,950 £351,000
Lettings 94% 88% £500 £1,795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 2 32 9 15 0 5 0 2 1
Areas covered
  • WA14
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Altrincham, WA14
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Manchester, M2
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Manchester Northern Quarter, M4
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“***tenants be aware of THORNLEY GROVE***...”

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Jul 17,2019
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By: 'Sach'
Jul 17,2019
0 people found
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*** tenants be aware of THORNLEY GROVE**** Would give 0 out of 5, but it's not an option. So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and ...
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“The have just increased the renewal fees 100%...”

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Sep 19,2018
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Stuart
By: 'Prodicalmale'
Sep 19,2018
0 people found
this helpful
Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I ...
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Comment on agent fees
To charge £120 to renew a contract is outrageous
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“Stay far far away from them!...”

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Jun 19,2018
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katie
By: 'SL'
Jun 19,2018
1 people found
this helpful
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold ...
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Comment on agent fees
Absolutely extortionate!!! There is nothing decent about their fees.
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“Excellent all the way through the rental until it came ......”

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Nov 17,2017
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Kate
By: 'Josh'
Nov 17,2017
3 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner ...
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“Dealt with these two and Michele on odd occasions. Competent ......”

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Nov 13,2016
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Rachel
By: 'Alty'
Nov 13,2016
0 people found
this helpful
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of ...
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Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
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“Fantastic Estate Agent. Everything ran smoothly for me and my ......”

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Sep 20,2016
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By: 'Nicola'
Sep 20,2016
1 people found
this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
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“Thornley Groves purchased Barlow Costley lettings agents a few years ......”

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Jun 23,2016
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By: 'Arya'
Jun 23,2016
0 people found
this helpful
Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair ...
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Comment on agent fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
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“as a developer I deal with a lot of agents ......”

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Mar 21,2016
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Tracey
By: 'mike'
Mar 21,2016
0 people found
this helpful
as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone. 5*...
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Comment on agent fees
fair
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“We have a number of properties which we let and ......”

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Feb 19,2016
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Scott
By: 'Wales'
Feb 19,2016
0 people found
this helpful
We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any problems are resolved as quickly as possible in a efficient way. Scott always ...
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Comment on agent fees
Good
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received over the time from from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I rented my property through Thornley Groves for five years ......”

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Feb 19,2016
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Rachel
By: 'Nadia'
Feb 19,2016
0 people found
this helpful
I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I ...
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Comment on agent fees
I believe the fees I was charged by Thornley Groves are fair.
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review from the great service you have received from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Not a bad word to say, the staff were helpful ......”

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Feb 19,2016
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By: 'Andy'
Feb 19,2016
0 people found
this helpful
Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in future...
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Comment on agent fees
reasonable
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help in the future and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“We had the pleasure right deal with Thornley Groves for ......”

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Dec 01,2015
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By: 'Parvathy'
Dec 01,2015
0 people found
this helpful
We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative ...
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in regards to the great service you have received over the time from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I found the staff to be friendly and helpful. My ......”

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Dec 01,2015
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Tracey
By: 'Amanda'
Dec 01,2015
0 people found
this helpful
I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were ...
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“As a tenant, I dealt with Thornley Groves for 3 years ......”

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Dec 01,2015
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Michele Deeks
By: 'Graham'
Dec 01,2015
0 people found
this helpful
As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was ...
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Comment on agent fees
acceptable
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the last 3 years from Michelle and Joanne! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I have had numerous telephone calls with Charlene Ginty, at ......”

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Nov 27,2015
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Charlene
By: 'Shirley'
Nov 27,2015
1 people found
this helpful
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time ...
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in regards to the great service you have received over the time from Charlene! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Our first contact with Thornley Groves, Altrincham was with Tom ......”

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Nov 24,2015
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Tracey
By: 'Chris'
Nov 24,2015
0 people found
this helpful
Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and ...
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Tracey and Tom! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Michele provides detailed information advising us when properties are due ......”

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Nov 24,2015
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Michele Deeks
By: 'Adrienne'
Nov 24,2015
0 people found
this helpful
Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has. Scott reports and monitors ...
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Comment on agent fees
We always like to keep the fees low and would welcome a reduction, however we are happy that we are getting value for money and the occasions are rare when we feel we are not.
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Scott and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“So sorry for not remembering surnames .... But You are all ......”

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Nov 23,2015
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By: 'Jo'
Nov 23,2015
0 people found
this helpful
So sorry for not remembering surnames .... But You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel. Two amazing employees who went over and above what was necessary to help me in my ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Lauren and Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Dealing with Thornley Groves was a real pleasure. Thanks to ......”

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Nov 16,2015
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Jessica
By: 'Marial'
Nov 16,2015
0 people found
this helpful
Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect home!...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Scott and the team at Thornley Groves in Altrincham always ......”

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Nov 05,2015
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Scott
By: 'Richard'
Nov 05,2015
0 people found
this helpful
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. ...
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By: Emily Sparrow
Feb 25, 2016
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Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Initially I had made an appointment with Rachel to view ......”

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Nov 03,2015
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Rachel
By: 'Michael'
Nov 03,2015
0 people found
this helpful
Initially I had made an appointment with Rachel to view three properties in the Hale/Halebarns/Altrincham area. It soon became obvious to Rache lthat because of my circumstances,age profile etc that none of these properties were suitable. Using her initutive she informed me ...
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By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time out to post a review in relations to the great service you have received over time from Rachel and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Jess and Liz were extremely helpful in ensuring we secured ......”

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Oct 30,2015
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Jessica
By: 'Annie'
Oct 30,2015
0 people found
this helpful
Jess and Liz were extremely helpful in ensuring we secured this property in a very competitive rental market. We had to delay signing the contract due to the exchange on our previous property not taking place when agreed and both Jess and Liz were very ...
read full review
Comment on agent fees
The only issue that we had was that the property was put back on the market (albeit temporarily and unlikely to result in any interest) while our exchange was delayed despite us having paid the relevant fees to secure the property. Whilst I appreciate that this was done to appease the landlady and Jess reassured us that no interest would arise, we felt that this could be construed as being slightly unfair as we paid the fee in good faith, were told that it would secure the property and were only potentially delaying signing of the lease by one working day.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great customer service you received from Elizabeth and Jessica!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I have just sold my house with Thornley Groves in ......”

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Oct 27,2015
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By: 'Kirsty'
Oct 27,2015
0 people found
this helpful
I have just sold my house with Thornley Groves in Altrincham and they have been fantastic, My buyers turned out to be extremely problematic and caused many difficulties. Nothing was too much for the agents they made many phone calls, chased the buyers, solicitors and ...
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“We have been customers of Thornley Groves for over 6 years. ......”

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Oct 22,2015
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Lauren
By: 'Tracey'
Oct 22,2015
0 people found
this helpful
We have been customers of Thornley Groves for over 6 years. All of the staff we have dealt with have been very professional, efficient and helpful, I would also like to mention Michele Deeks and Rachel in addition to the 2 mentioned above. We are very happy ...
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“All in all a very helpful service from start to ......”

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Oct 21,2015
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Jessica
By: 'Kathy'
Oct 21,2015
0 people found
this helpful
All in all a very helpful service from start to finish. Friendly staff and good response time. My only negative remark would be our details were passed on to a third party who have since been constantly calling us in relation to broadband and energy ...
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“Really quick and smooth transaction from these too above and ......”

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Oct 17,2015
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Jessica
By: 'Billy'
Oct 17,2015
0 people found
this helpful
Really quick and smooth transaction from these too above and made there company proud. Would go back again and use this estate agents...
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Comment on agent fees
N/a
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“Tom showed a personal interest in our sale throughout the ......”

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Oct 16,2015
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By: 'Chris'
Oct 16,2015
0 people found
this helpful
Tom showed a personal interest in our sale throughout the process as well as being highly professional from his first visit. He has kept us up to date with progress and offered clear, expert advice where needed. I'd have no hesitation is recommending or using ...
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“The service from start to finish was seamless. Rachel knows ......”

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Oct 14,2015
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Rachel
By: 'Syed'
Oct 14,2015
0 people found
this helpful
The service from start to finish was seamless. Rachel knows the Hale Lettings market inside out and confidently marketed the property with three offers within days for rent figure in excess of previous. Communication in the office with everyone I dealt with was excellent and ...
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“Samuel Turner was very polite and helpful as we went ......”

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Oct 12,2015
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Samuel
By: 'David'
Oct 12,2015
0 people found
this helpful
Samuel Turner was very polite and helpful as we went through the process of relocating to Hale. He answered my questions promptly which as a first time tenant that was very important...
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“Tom has been excellent to deal with in the purchase ......”

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Oct 12,2015
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By: 'Sarah'
Oct 12,2015
0 people found
this helpful
Tom has been excellent to deal with in the purchase of a property in Altrincham. He has always returned calls promptly and is courteous and professional in his work ethic....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 4:01 PM 01/12/2016 by Hannah Marsh

Awards won by Thornley Groves, Altrincham WA14 2DE



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