Thornley Groves
Altrincham, WA14
4.4/5, 84 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
88% lettings fee satisfaction



Property Features


“Excellent all the way through the rental until it came ......”

Share on :
Nov 17,2017
Minithumbdown
Kate
By: 'Josh'
Nov 17,2017
3 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner in despite me and my professional cleaner wife taking a day off to clean the house top to bottom. Strangely the cleaner decided it needed 120 pounds worth of cleaning doing to it. (surprise surprise)
The manager's investigation was a call to the cleaner who surprisingly agreed with himself that it needed a 120 pounds clean. Absolute joke.
Then to top it off the shower hose that we had inherited 3 years previously was deemed as needing replacing and it was not seen as wear and tear. Same cleaner.... 40 pounds.....

The manager continues to ignore calls claiming to be to busy. I am not surprised if they sending the same cleaner round to each property.

This after initially promising to give my whole deposit back

I had recommend this company for an award in years gone by but this whole episode has soured my view of this company. A company that I have recommended to friends and have sold a previous house.

I would now not recommend this company as they appear to have no control over the contractors that they send out.
The person who did the checkout left and they sent a cleaner round based on what as the house was spotless. The cleaner however felt it needed cleaning. ABSOLUTE JOKE!!!!!!!!!
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Thornley Groves
16-18 Lloyd Street
Altrincham
Greater Manchester
WA14 2DE
0161 941 4111

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £21,950 £351,000
Lettings 94% 88% £500 £1,795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 2 32 9 15 0 5 0 2 1
Areas covered
  • WA14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“***tenants be aware of THORNLEY GROVE***...”

Share on :
Jul 17,2019
Minithumbdown
By: 'Sach'
Jul 17,2019
0 people found
this helpful
*** tenants be aware of THORNLEY GROVE**** Would give 0 out of 5, but it's not an option. So agreed a renewal of our tenancy and paid my admin fee. Didn't receive my tenancy agreement, despite me chasing 3 times, they then renewed our energy and gas certificates and ...
read full review
Was this helpful? Yes

“The have just increased the renewal fees 100%...”

Share on :
Sep 19,2018
Minithumbdown
Stuart
By: 'Prodicalmale'
Sep 19,2018
0 people found
this helpful
Have just renewed my lease only to be told it is now £135 instead of £65 that I have paid for the last Six years. When I ask why this was was told it was in last years contract and I should have read it when I ...
read full review
Comment on agent fees
To charge £120 to renew a contract is outrageous
Was this helpful? Yes

“Stay far far away from them!...”

Share on :
Jun 19,2018
Minithumbdown
katie
By: 'SL'
Jun 19,2018
1 people found
this helpful
It's the second or third time renting from Thornley Groves and we've just finished our tenancy with them. Never again will I be going through them- they are rude, inefficient and charge over the top for everything.We had an issue with damp and mold ...
read full review
Comment on agent fees
Absolutely extortionate!!! There is nothing decent about their fees.
Was this helpful? Yes

“Excellent all the way through the rental until it came ......”

Share on :
Nov 17,2017
Minithumbdown
Kate
By: 'Josh'
Nov 17,2017
3 people found
this helpful
Excellent all the way through the rental until it came to check out at which point they failed. The person doing the checkout described the house as scary and haunted. They also decided to leave on the of rental deposit return. They sent a cleaner ...
read full review
Was this helpful? Yes

“Dealt with these two and Michele on odd occasions. Competent ......”

Share on :
Nov 13,2016
Minithumbup
Rachel
By: 'Alty'
Nov 13,2016
0 people found
this helpful
Dealt with these two and Michele on odd occasions. Competent and helpful throughout recent reletting of property in Altrincham. By using an agent you will always be on top of latest legal developments which in the case of let property can be a bit of ...
read full review
Comment on agent fees
Recognise that you are paying for a very professional service and that you WILL secure best available market rent. If you are worried then ask about rent guarantee. Happy happy happy.
Was this helpful? Yes

“Fantastic Estate Agent. Everything ran smoothly for me and my ......”

Share on :
Sep 20,2016
Minithumbup
By: 'Nicola'
Sep 20,2016
1 people found
this helpful
Fantastic Estate Agent. Everything ran smoothly for me and my partner moving into our rented property. Clare Carpenter was brilliant....emails answered within minutes....nothing was ever too much trouble. Thank you for all of your help...
read full review
Was this helpful? Yes

“Thornley Groves purchased Barlow Costley lettings agents a few years ......”

Share on :
Jun 23,2016
Minithumbup
By: 'Arya'
Jun 23,2016
0 people found
this helpful
Thornley Groves purchased Barlow Costley lettings agents a few years ago and took the staff with them. It's just as well because the staff are superb. They managed my property for about 6 years and in that time life has been so easy. When a repair ...
read full review
Comment on agent fees
Very reasonable. The fees were less important - what I wanted was a high quality management service and that's exactly what I received for 6 years.
Was this helpful? Yes

“as a developer I deal with a lot of agents ......”

Share on :
Mar 21,2016
Minithumbup
Tracey
By: 'mike'
Mar 21,2016
0 people found
this helpful
as a developer I deal with a lot of agents and have had some bad times but Mrs T Bentham was a pleasure to work with and I would recommend her to anyone. 5*...
read full review
Comment on agent fees
fair
Was this helpful? Yes

“We have a number of properties which we let and ......”

Share on :
Feb 19,2016
Minithumbup
Scott
By: 'Wales'
Feb 19,2016
0 people found
this helpful
We have a number of properties which we let and for a number of years now used Thornley Groves both for letting and managing. We cannot speak too highly of Scott, any problems are resolved as quickly as possible in a efficient way. Scott always ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received over the time from from Scott! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I rented my property through Thornley Groves for five years ......”

Share on :
Feb 19,2016
Minithumbup
Rachel
By: 'Nadia'
Feb 19,2016
0 people found
this helpful
I rented my property through Thornley Groves for five years and I can't recommend Rachel and her team more highly. Nothing was ever too much trouble - they were always extremely professional, efficient, organised and friendly - in all of my dealings with them. I ...
read full review
Comment on agent fees
I believe the fees I was charged by Thornley Groves are fair.
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Not a bad word to say, the staff were helpful ......”

Share on :
Feb 19,2016
Minithumbup
By: 'Andy'
Feb 19,2016
0 people found
this helpful
Not a bad word to say, the staff were helpful and happy to answer any questions. Would happily use again in future...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review from the great service you have received from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help in the future and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“We had the pleasure right deal with Thornley Groves for ......”

Share on :
Dec 01,2015
Minithumbup
By: 'Parvathy'
Dec 01,2015
0 people found
this helpful
We had the pleasure right deal with Thornley Groves for the purpose of renting a property in Altrincham. From.the very beginning their dealings were highly professional. Initially we were associated with Samuel Turner who dealt with the initial application dealings. He was very cooperative ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in regards to the great service you have received over the time from the team here at Thornley Groves! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I found the staff to be friendly and helpful. My ......”

Share on :
Dec 01,2015
Minithumbup
Tracey
By: 'Amanda'
Dec 01,2015
0 people found
this helpful
I found the staff to be friendly and helpful. My house sale was a complicated sale due to circumstances and the staff were always professional. I was kept fully informed at all times and when I left messages they were always returned. The staff were ...
read full review
Was this helpful? Yes

“As a tenant, I dealt with Thornley Groves for 3 years ......”

Share on :
Dec 01,2015
Minithumbup
Michele Deeks
By: 'Graham'
Dec 01,2015
0 people found
this helpful
As a tenant, I dealt with Thornley Groves for 3 years and I found them extremely professional and helpful in every respect including the original letting, the ongoing lettings management and the closing of the tenancy agreement (including the return of my deposit). Whenever it was ...
read full review
Comment on agent fees
acceptable
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in regards to the great service you have received over the last 3 years from Michelle and Joanne! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I have had numerous telephone calls with Charlene Ginty, at ......”

Share on :
Nov 27,2015
Minithumbup
Charlene
By: 'Shirley'
Nov 27,2015
1 people found
this helpful
I have had numerous telephone calls with Charlene Ginty, at the Llloyd Street, Altrincham office. She went out of her way to help me, with what was a very difficult and delicate situation. with great kindness, whilst maintaining consideration for all parties involved. Every time ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in regards to the great service you have received over the time from Charlene! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Our first contact with Thornley Groves, Altrincham was with Tom ......”

Share on :
Nov 24,2015
Minithumbup
Tracey
By: 'Chris'
Nov 24,2015
0 people found
this helpful
Our first contact with Thornley Groves, Altrincham was with Tom Arnold who came to the property to discuss marketing it - Tom was really easy to deal with and gave us the benefit of his professional advice to ensure an efficient route to market and ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Tracey and Tom! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Michele provides detailed information advising us when properties are due ......”

Share on :
Nov 24,2015
Minithumbup
Michele Deeks
By: 'Adrienne'
Nov 24,2015
0 people found
this helpful
Michele provides detailed information advising us when properties are due for renewal and keeps us informed of the progress and any issues right up to the renewal date, she always provides us with recommendations or solutions and any concerns she has. Scott reports and monitors ...
read full review
Comment on agent fees
We always like to keep the fees low and would welcome a reduction, however we are happy that we are getting value for money and the occasions are rare when we feel we are not.
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (2)
Many Thanks for taking the time to post a review in relation to the great service you have received over the time from from Scott and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“So sorry for not remembering surnames .... But You are all ......”

Share on :
Nov 23,2015
Minithumbup
By: 'Jo'
Nov 23,2015
0 people found
this helpful
So sorry for not remembering surnames .... But You are all great. Special mentions much go to Lauren (who went off on Mat Leave leaving Rachel in charge) and Rachel. Two amazing employees who went over and above what was necessary to help me in my ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (2)
Many Thanks for taking the time to post a review in relation to the great service you have received from Lauren and Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Dealing with Thornley Groves was a real pleasure. Thanks to ......”

Share on :
Nov 16,2015
Minithumbup
Jessica
By: 'Marial'
Nov 16,2015
0 people found
this helpful
Dealing with Thornley Groves was a real pleasure. Thanks to Jessica, who made our life much easier, and helped us find the perfect home!...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 26, 2016
View all comments (2)
Many Thanks for taking the time to post a review in relation to the great service you have received from from Rachel! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Scott and the team at Thornley Groves in Altrincham always ......”

Share on :
Nov 05,2015
Minithumbup
Scott
By: 'Richard'
Nov 05,2015
0 people found
this helpful
Scott and the team at Thornley Groves in Altrincham always provide me with an excellent friendly fast and efficient service. They are very thorough and knowledgeable. They provide a great service for both the Landlord and Tennant and provide excellent communication links between all parties. ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time out to post a review in relations to the great service you have received over the time from Scott and Michele!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Initially I had made an appointment with Rachel to view ......”

Share on :
Nov 03,2015
Minithumbup
Rachel
By: 'Michael'
Nov 03,2015
0 people found
this helpful
Initially I had made an appointment with Rachel to view three properties in the Hale/Halebarns/Altrincham area. It soon became obvious to Rache lthat because of my circumstances,age profile etc that none of these properties were suitable. Using her initutive she informed me ...
read full review
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time out to post a review in relations to the great service you have received over time from Rachel and Michele! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Jess and Liz were extremely helpful in ensuring we secured ......”

Share on :
Oct 30,2015
Minithumbup
Jessica
By: 'Annie'
Oct 30,2015
0 people found
this helpful
Jess and Liz were extremely helpful in ensuring we secured this property in a very competitive rental market. We had to delay signing the contract due to the exchange on our previous property not taking place when agreed and both Jess and Liz were very ...
read full review
Comment on agent fees
The only issue that we had was that the property was put back on the market (albeit temporarily and unlikely to result in any interest) while our exchange was delayed despite us having paid the relevant fees to secure the property. Whilst I appreciate that this was done to appease the landlady and Jess reassured us that no interest would arise, we felt that this could be construed as being slightly unfair as we paid the fee in good faith, were told that it would secure the property and were only potentially delaying signing of the lease by one working day.
Was this helpful? Yes
By: Emily Sparrow
Feb 25, 2016
View all comments (1)
Many Thanks for taking the time to post a review in relation to the great customer service you received from Elizabeth and Jessica!! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“I have just sold my house with Thornley Groves in ......”

Share on :
Oct 27,2015
Minithumbup
By: 'Kirsty'
Oct 27,2015
0 people found
this helpful
I have just sold my house with Thornley Groves in Altrincham and they have been fantastic, My buyers turned out to be extremely problematic and caused many difficulties. Nothing was too much for the agents they made many phone calls, chased the buyers, solicitors and ...
read full review
Was this helpful? Yes

“We have been customers of Thornley Groves for over 6 years. ......”

Share on :
Oct 22,2015
Minithumbup
Lauren
By: 'Tracey'
Oct 22,2015
0 people found
this helpful
We have been customers of Thornley Groves for over 6 years. All of the staff we have dealt with have been very professional, efficient and helpful, I would also like to mention Michele Deeks and Rachel in addition to the 2 mentioned above. We are very happy ...
read full review
Was this helpful? Yes

“All in all a very helpful service from start to ......”

Share on :
Oct 21,2015
Minithumbup
Jessica
By: 'Kathy'
Oct 21,2015
0 people found
this helpful
All in all a very helpful service from start to finish. Friendly staff and good response time. My only negative remark would be our details were passed on to a third party who have since been constantly calling us in relation to broadband and energy ...
read full review
Was this helpful? Yes

“Really quick and smooth transaction from these too above and ......”

Share on :
Oct 17,2015
Minithumbup
Jessica
By: 'Billy'
Oct 17,2015
0 people found
this helpful
Really quick and smooth transaction from these too above and made there company proud. Would go back again and use this estate agents...
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“Tom showed a personal interest in our sale throughout the ......”

Share on :
Oct 16,2015
Minithumbup
By: 'Chris'
Oct 16,2015
0 people found
this helpful
Tom showed a personal interest in our sale throughout the process as well as being highly professional from his first visit. He has kept us up to date with progress and offered clear, expert advice where needed. I'd have no hesitation is recommending or using ...
read full review
Was this helpful? Yes

“The service from start to finish was seamless. Rachel knows ......”

Share on :
Oct 14,2015
Minithumbup
Rachel
By: 'Syed'
Oct 14,2015
0 people found
this helpful
The service from start to finish was seamless. Rachel knows the Hale Lettings market inside out and confidently marketed the property with three offers within days for rent figure in excess of previous. Communication in the office with everyone I dealt with was excellent and ...
read full review
Was this helpful? Yes

“Samuel Turner was very polite and helpful as we went ......”

Share on :
Oct 12,2015
Minithumbup
Samuel
By: 'David'
Oct 12,2015
0 people found
this helpful
Samuel Turner was very polite and helpful as we went through the process of relocating to Hale. He answered my questions promptly which as a first time tenant that was very important...
read full review
Was this helpful? Yes

“Tom has been excellent to deal with in the purchase ......”

Share on :
Oct 12,2015
Minithumbup
By: 'Sarah'
Oct 12,2015
0 people found
this helpful
Tom has been excellent to deal with in the purchase of a property in Altrincham. He has always returned calls promptly and is courteous and professional in his work ethic....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:01 PM 01/12/2016 by Hannah Marsh

Awards won by Thornley Groves, Altrincham WA14 2DE



Find the Best Agent to
Sell or Rent Your Home