Pattinson Estate Agents
2.5/5, 215 reviews
38% recommended
81% sales valuation accuracy
75% sales fee satisfaction
56% lettings valuation accuracy
59% lettings fee satisfaction

Property Features

Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property ... show more Pattinson Estate Agents offer the complete range of property solutions over the largest branch network in the North East, services include: Residential Sales (including the option of selling with no sales fee), home estimates, lettings, property management, conveyancing, property auctions, commercial and business transfer sales and surveys and energy performance certificates. We are available 8am-9pm 7 days a week!

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Latest Reviews

 View all Reviews 215
5th Feb 2024
reviewed by 'Graham'
“Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down ......”
12th Jan 2024
reviewed by 'Eri'
“I don't know about the outbe services but the bidding process is a scam guys. They raising the bidding by ......”
27th Nov 2023
reviewed by 'Rubbish'
“DO NOT USE. These people are useless, enquired once, heard nothing and now they email and text about fake auctions ......”
12th Oct 2023
reviewed by 'Sarang'
“Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to ......”
3rd Oct 2023
reviewed by 'Unhappy'
“Their auctions are not real, they can extend the auction as long as they wish, mysterious bids 1,000 more 1 minute before ......”
9th Jun 2023
reviewed by 'Chris'
“I should've known from day one as the valuer couldn't be bothered to come out. No communication whatsoever. I called ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 75% £24,500 £380,000
Lettings 56% 59% £375 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 13 7 34 45 20 16 13 3 54
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Pattinson Estate Agents Branches (view all 29)
Alnwick, NE66
Ashington, NE63
Bedlington, NE22
Blyth, NE24
Chester Le Street, DH3
Consett, DH8
cramlington, NE23
Durham City, DH1

“Came hundreds of miles to view a property to find ......”

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Mar 31,2015
Minithumbdown
By: 'Peter'
Mar 31,2015
7 people found
this helpful
Came hundreds of miles to view a property to find they had not turned up for appointment. Said they had left message on my answerphone but they had not. I spoke with this self centered female who showed complete contempt. The woman claimed she had ...
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What agent could do to change your mind?
turned up for appointment or let me know they couldn't
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“Terrible service from a terrible company, avoid at all costs. ......”

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Mar 02,2015
Minithumbdown
By: 'Pi$$ed'
Mar 02,2015
16 people found
this helpful
Terrible service from a terrible company, avoid at all costs. Blatantly mis-sold an auction contract and now refuse to acknowledge complains and give contract termination date. Staff are quick to respond to possible sales but terrible at replying to customer complaints. Probably the worst company ...
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By: Jc
Dec 13, 2017
View all comments (1)
Wish I had read this, I too have been mis-sold an auction contract. It should be against the law. Marie said high fees were for printing of the catalogue, the floor and auctioneer. House never got auctioned blatant lies, Only appeared on the internet auction site with no more work than an ordinary sale. Waste of time. Please remove the free advertising board off my wall. ...

“They have been a nightmare since day one,when we ......”

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Feb 19,2015
Minithumbdown
By: 'FRUSTRATEDTENANT'
Feb 19,2015
8 people found
this helpful
They have been a nightmare since day one,when we took on the property a few years ago they quoted us a lower figure for deposit/fees. It was £100 more than expected so I had to borrow money. The required us both to have gaurantors ...
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What agent could do to change your mind?
Additonal fees added after moving out.
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Comment on agent fees
Additonal fees added after moving out.
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“I am still looking for a house so I do ......”

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Jan 25,2015
Minithumbdown
By: 'BiggHannah'
Jan 25,2015
7 people found
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of ...
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What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling). It is such a shame since you have so many lovely properties.
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“Just been released from my contract , could not have come ......”

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Dec 05,2014
Minithumbdown
By: 'chris'
Dec 05,2014
12 people found
this helpful
Just been released from my contract , could not have come sooner , i can now appoint an agent who intends to try and sell my property. Property has now been on the market for over 3 months , unfortunatley it took the staff at the south shields branch ...
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“No respect from the agency at all.My husband and ......”

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Dec 04,2014
Minithumbdown
By: 'Xia'
Dec 04,2014
8 people found
this helpful
No respect from the agency at all. My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the ...
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What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.
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“Partner and I rented a property through pattinsons from a ......”

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Nov 20,2014
Minithumbdown
By: 'unhappytenant'
Nov 20,2014
6 people found
this helpful
Partner and I rented a property through pattinsons from a private landlord, with the acception of a few issues such as ignoring repairs the time in the property was larely plesent. However a year after we decided to move out, having had no prior complaints, ...
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“Just recently purchased a flat at auction. We viewed the ......”

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Sep 16,2014
Minithumbdown
By: 'Julie'
Sep 16,2014
5 people found
this helpful
Just recently purchased a flat at auction. We viewed the property twice and asked all the questions that I knew I needed to know. I asked on three occasions how long was left on the lease and in them 3 occasions I was told 57years. I ...
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What agent could do to change your mind?
Give true information when asked.
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“They did not have anyone specific dealing with my let. ......”

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Sep 03,2014
Minithumbdown
By: 'Fred'
Sep 03,2014
3 people found
this helpful
They did not have anyone specific dealing with my let. The process was myself constantly ringing and email the office. They were terrible They could have backed the sales speech they gave with some action, any action,a phone call,email, letter, visit. Just done ...
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“1.) viewed on 8 July and took the place up. Landlord should ......”

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Aug 05,2014
Minithumbdown
By: 'Xs'
Aug 05,2014
2 people found
this helpful
1.) viewed on 8 July and took the place up. Landlord should have been over joy, but I was asked to move in on 21 July. I said fine. Drove 3 hours to pick up the keys on 21. I was told gas inspection not ready. I couldn't move in. ...
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What agent could do to change your mind?
Be honest about the move in inventory. Not to make me pay when I move out when it is not my fault. I suspect they may try. At this point, I worry about their integrity.
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“I was informed by a member of staff I could ......”

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Jul 18,2014
Minithumbdown
By: 'v.unhappy'
Jul 18,2014
0 people found
this helpful
I was informed by a member of staff I could leave the rented property one month early as the landlady was selling. I put my written notice in one month in advance of the new leaving date and I never heard anything so I presumed ...
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“I knew how stressful selling a house could be so ......”

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Jul 17,2014
Minithumbdown
By: 'Mark'
Jul 17,2014
10 people found
this helpful
I knew how stressful selling a house could be so when Michael came out to my house I decided to take their "all inclusive" package for £2750.00 + VAT therefore £3300.00 as this was inclusive of solicitor fees and most other costs incurred when selling your property. I ...
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What agent could do to change your mind?
Their job and helped in the fact that they had taken full payment and also the solicitor had charged me as well, instead of telling me it's not their problem.
Attached Filesnbsp;
Comment on agent fees
Highway robbery, I would have been happy to pay if they had did what they said they would do. In reality they got paid for very little work or effort by them.
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“Well well well where do I start with these clowns!! ......”

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Jun 10,2014
Minithumbdown
By: 'Harrison'
Jun 10,2014
2 people found
this helpful
Well well well where do I start with these clowns!! When we was tenants they came to change a heater in our bathroom and said they would come to decorate as new heater was tiny compared with previous one so left holes and unpainted walls ...
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What agent could do to change your mind?
Not charged massive high professional sized fees when they are so obviously amateurs in this industry!
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“Arranged to view a property, another prospective 'customer' was there ......”

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Jun 10,2014
Minithumbdown
By: 'VeeL'
Jun 10,2014
5 people found
this helpful
Arranged to view a property, another prospective 'customer' was there at the same time. They told me this was their second appointment as the Agent turned up without the keys on the first Appointment! Asked for a breakdown of the excessive (£300) , non refundable, application fee...........
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What agent could do to change your mind?
Be more professional, ensure your Agents are FULLY conversant with the property details.
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“absolutely dreadful company.would recommend that you have nothing to ......”

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May 29,2014
Minithumbdown
By: 'grace'
May 29,2014
3 people found
this helpful
absolutely dreadful company.would recommend that you have nothing to do with these people.could not begin to say what is wrong with these so called rics registered professionals.well known for bad morals and unethical practices,as other complainants have said avoid! avoid! avoid!...
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By: Keith Pattinson Ltd
May 29, 2014
View all comments (1)
Keith Pattinson Limited are committed to providing a high quality, accessible and responsive service to all our clients. However, if you believe that Keith Pattinson Ltd has failed to meet your expectations to the standard of service received, then please make us aware of your concerns by emailing [email protected] If you are still not satisfied with the outcome you should then put your concerns in writing to: Susan Moore Finance Director Keith Pattinson Ltd 21 Ridley P ...

“Showed up late, didn't have keys to 2 properties .booked in ......”

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May 05,2014
Minithumbdown
By: 'Sandra'
May 05,2014
0 people found
this helpful
Showed up late, didn't have keys to 2 properties .booked in advance.stated would try to get keys from Ashington branch .but stated it closed at 2 o'clock,if she got keys stated she would come out next day to view properties and stated she would phone ...
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“Tried to view a house which looked really really lovely. ......”

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Mar 27,2014
Minithumbdown
By: 'Zut'
Mar 27,2014
4 people found
this helpful
Tried to view a house which looked really really lovely. Pattinsons told me that it was due to be auctioned, but the buyers might accept an offer in advance. This appears to be how they usually work, looking at other reviews. The house looked affordable, ...
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What agent could do to change your mind?
Remember the prospective viewers really want to spend hundreds of thousands of pounds, some of which will come to you. Remember you are acting for the vendors, and if you put off viewers, you will not be popular with vendors.
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“I am in the process of selling my property with ......”

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Mar 13,2014
Minithumbdown
By: 'Janice'
Mar 13,2014
1 people found
this helpful
I am in the process of selling my property with Pattinsons, I was so disgusted with the way the Bedlington branch treat me I am now having to deal with the Ashington branch who were selling the property we are buying. I had an appointment ...
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“My property was listed with Pattinsons for approximately 9 months. During ......”

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Mar 06,2014
Minithumbdown
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Sam
By: 'John'
Mar 06,2014
5 people found
this helpful
My property was listed with Pattinsons for approximately 9 months. During this time the level of communication from the Estate Agent has been abysmal! Initially I had to request a copy of my contract with the agent on four seperate occasions, eventually I recieved a copy ...
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What agent could do to change your mind?
They could have communicated with me, listened to what I was saying, followed the instructions that were given, removed my property from the market when instructed, provided me with a copy of my contract and most importantly they SHOULD have acknowledged my complaints and concerns.
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“I paid Pattinsons £4380,00 in Nov 2013 for a auction property and ......”

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Mar 05,2014
Minithumbdown
By: 'S'
Mar 05,2014
4 people found
this helpful
I paid Pattinsons £4380,00 in Nov 2013 for a auction property and as the terms stated that i complete the deal with in 56 days. It is now March 2014 and i decided I wanted a full refund of the deposit. But I was told i would get a ...
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“I sold & bought a repossessed property with ashington branch & they ......”

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Mar 04,2014
Minithumbup
By: 'Katie'
Mar 04,2014
0 people found
this helpful
I sold & bought a repossessed property with ashington branch & they were excellent !! Very helpful & I got the price I wanted for my property ....
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“I sold & bought a repossessed property with ashington branch & they ......”

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Mar 04,2014
Minithumbup
By: 'Katie'
Mar 04,2014
0 people found
this helpful
I sold & bought a repossessed property with ashington branch & they were excellent !! Very helpful & I got the price I wanted for my property ....
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“Completely dishonest with me when it came to attempting to ......”

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Feb 11,2014
Minithumbdown
By: 'SamR01'
Feb 11,2014
5 people found
this helpful
Completely dishonest with me when it came to attempting to rent out a property with them. Three people at Peterlee branch (unknown, Kelly and Nicola) told me a price and when it came to sign it was competely different. Wasted an entire week. Unprofessional and ...
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What agent could do to change your mind?
Being honest about pricing from the start
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“Would not sell, rent or buy a wendy house with ......”

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Jan 30,2014
Minithumbdown
By: 'ANON'
Jan 30,2014
9 people found
this helpful
Would not sell, rent or buy a wendy house with this estate agent I think they are sharks!!, sold my property 3 years ago through another estate agent, all fees were paid to them as they effected the sale, 6 months later keith pattinson sent me a ...
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What agent could do to change your mind?
LIARS AND SHARKS THAT IS ALL I HAVE TO SAY ABOUT THIS COMPANY
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“WARNING: DO NOT TRUST PATTINSON WITH YOUR PROPERTY.Appalling service, ......”

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Jan 30,2014
Minithumbdown
By: 'APPALLED'
Jan 30,2014
6 people found
this helpful
WARNING: DO NOT TRUST PATTINSON WITH YOUR PROPERTY. Appalling service, completely unethical in behaviour, break NAVA (National Auction and Valuers Association) and NFoPP (Property regulator) rules and regulations on a daily basis. I removed a property from them as they harassed us so much ¢â‚¬â€œ forcing ...
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What agent could do to change your mind?
Pattinson could have: 1. Adhered to code of conduct, laws and regulations of NAVA (National Auction and Valuers Association) 2. Adhered to ethics, laws and regulation of NFoPP (Property regulator) 3. Show no aggression towards clients ¢â‚¬â€œ no bullying, victimisation of clients to force them into unfair terms to suit Pattinson 4. Been ethical and considerate ¢â‚¬â€œ people do not want to be harassed by hundreds of phone calls and pressurised into dropping prices for their property/assets 5. Updated file notes 6. Been competent 7. Listen to the client/customer 8. Too many things to list here
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“terrible terrible company.problems with damp from start,taken 12 months ......”

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Jan 15,2014
Minithumbdown
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colin
By: 'mick'
Jan 15,2014
5 people found
this helpful
terrible terrible company.problems with damp from start,taken 12 months with no sign of improvement.property managers changed and not even sure if landlady in america knows whats going on properly.Now they are trying to blame ourselves for mess,saying its condensation,even though ...
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What agent could do to change your mind?
absolutely no comment on those two
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“I would strongly advise anyone thinking of retaining this company ......”

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Jan 10,2014
Minithumbup
By: '"WARNING"'
Jan 10,2014
2 people found
this helpful
I would strongly advise anyone thinking of retaining this company to reconsider and find a more competent estate agent. It took several phone calls to change the missing and incorrect information pattinsons had placed on thier web site about our property, and in the following ...
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“Man failed to turn up to show us property on 3 ......”

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Dec 09,2013
Minithumbdown
By: 'glowe'
Dec 09,2013
3 people found
this helpful
Man failed to turn up to show us property on 3 occasions. Was told by manager he had turned up but was late. Felt pressured into letting a property I hadn't seen. Manager was rude and unhelpful. Agent fees of £300 to rent a house. Would never ...
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“Cowboys. Lied about landlord possessions being removed from the property ......”

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Nov 22,2013
Minithumbdown
By: 'Mr'
Nov 22,2013
6 people found
this helpful
Cowboys. Lied about landlord possessions being removed from the property prior to occupation. Said they'd obtain a key for a locked cupboard then denied this. Very poor repair service. Took an age chasing refund of deposit when we moved out, and then tried it on ...
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What agent could do to change your mind?
Not lied prior to property occupation and throughout tenancy.
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“They kept my damage deposit (600) for nearly 4 weeks after I ......”

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Sep 23,2013
Minithumbdown
By: 'disgruntled'
Sep 23,2013
3 people found
this helpful
They kept my damage deposit (600) for nearly 4 weeks after I left and Bill inspected the flat. Disgusyed. They were slow to respond when I had left. Led to many cash flow troubles at next property....
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What agent could do to change your mind?
See above
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Pattinson Estate Agents

Regional Awards won by Pattinson Estate Agents

Individual Branch Awards

Washington, NE38



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