“I was informed by a member of staff I could ......”
1 Star Review
Jul 18,2014
By:
'v.unhappy'
Jul 18,2014
Branch: Newcastle upon Tyne, 210 High Street
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: NE5
Branch: Newcastle upon Tyne, 210 High Street
Lettings (as a Tenant)
Rent PCM: £550
Postcode: NE5
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I was informed by a member of staff I could leave the rented property one month early as the landlady was selling. I put my written notice in one month in advance of the new leaving date and I never heard anything so I presumed everything was ok for that date. On the day I was moving out I contacted them regarding the keys and was told that it was on the notes I was leaving early and to drop the keys off at Gosforth, which I did. A week later I got a call saying the landlady hadn't received her rent. I went through the whole explanation, to which I was told I was still liable for the rent and they would use my deposit to cover it to which I refused to allow them to do. I then got a call from the member of staff basically accusing me of lying and just leaving the property early without permission. I am in the process of putting a complaint in for the member of staff in question. I am also raising a dispute with the TDS. It is down to their lack of communication with each other, and members of staff saying one thing then denying it that I am now in this position. I was at the property for 11 months without any trouble all inspections were fine, so why would I just leave one month early if I didn't think it was ok to do so ?
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