“I am still looking for a house so I do ......”
1 Star Review
Jan 25,2015
By:
'BiggHannah'
Jan 25,2015
Branch: Newcastle upon Tyne, 210 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NE6
Branch: Newcastle upon Tyne, 210 High Street
Sales (Prospective customer)
Postcode: NE6
7
people found
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of staff and after a few mistakes had been made on their end, I received no apologies and little was done to rectify the situation. When I am looking for houses now, the only way I would go for a Pattinson's property, would be if it looked like the perfect house for me. As their pictures and descriptions do not seem the best, I doubt this will happen.
What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling).
It is such a shame since you have so many lovely properties.
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