Keystones Property
5/5, 350 reviews
99% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!

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Latest Reviews

 View all Reviews 350
10th Aug 2022
reviewed by 'Asher'
“Sam was brilliant at showing us around. He was engaging, friendly and knowledgeable about the area. He answered all our ......”
6th Jul 2022
reviewed by 'Zeba'
“Having searched high and wide for a property across London over the last year I’ve had to deal with ......”
6th Jul 2022
reviewed by 'Maj'
“It is very dedicated estate agency, staff are professional and care is their Clint’s. Always work for high standards ......”
13th Jun 2022
reviewed by 'Anil Jadvani'
“This is a special review for Hayley at Keystones who has been fantastic and super helpful with our property search ......”
10th Jun 2022
reviewed by 'Mandy S'
“They were professional and always kept appointments on time and also kept me very well informed. Would definitely recommend them, ......”
13th May 2022
reviewed by 'Alina Gandrabura'
“So glad to deal with this Agency !!!! Very professional , friendly team!!! I really recommend the Keystones Agency because they go ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
71 0 75 2 110 0 74 2 16 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   84 to Rent   5
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“Sam was brilliant at showing us around. He wa......”

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Aug 10,2022
Minithumbup
By: 'Asher'
Aug 10,2022
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Sam was brilliant at showing us around. He was engaging, friendly and knowledgeable about the area. He answered all our questions and was quick to respond even on a Sunday night! We will definitely be recommending Keystones to family and friends who may want to ...
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“Thanks Sam!!!...”

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Jul 06,2022
Minithumbup
By: 'Zeba'
Jul 06,2022
0 people found
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Having searched high and wide for a property across London over the last year I’ve had to deal with a fair few estate agents, some decent and some I would rather not mention. But I can say without a shadow of doubt that Keystones ...
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“It is very dedicated estate agency, staff are......”

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Jul 06,2022
Minithumbup
By: 'Maj'
Jul 06,2022
0 people found
this helpful
It is very dedicated estate agency, staff are professional and care is their Clint’s. Always work for high standards and good customer … . I strongly recommend them....
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“This is a special review for Hayley at Keysto......”

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Jun 13,2022
Minithumbup
By: 'Anil Jadvani'
Jun 13,2022
0 people found
this helpful
This is a special review for Hayley at Keystones who has been fantastic and super helpful with our property search from start to finish! She was always attentive to our needs and communication was very prompt. Hayley also kept us up to date with everything ...
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“They do what they say they will do....”

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Jun 10,2022
Minithumbup
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Scott
By: 'Mandy S'
Jun 10,2022
0 people found
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They were professional and always kept appointments on time and also kept me very well informed. Would definitely recommend them, with a special mention for Scott and Hayley....
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“So glad to deal with this Agency !!!! Very pr......”

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May 13,2022
Minithumbup
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Rebecca
By: 'Alina Gandrabura'
May 13,2022
0 people found
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So glad to deal with this Agency !!!! Very professional , friendly team!!! I really recommend the Keystones Agency because they go what they says on time!!!...
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“Sale of property...”

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May 07,2022
Minithumbup
By: 'M Dainton'
May 07,2022
0 people found
this helpful
Keystones were fantastic and handled the sale of our property. Everyone we dealt with was professional and went above and beyond to help throughout the process. Hayley was especially amazing and she kept us updated every step of the way! We were very happy with ...
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“Great work...”

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Apr 29,2022
Minithumbup
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Rebecca
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Scott
By: 'Titilopemi'
Apr 29,2022
0 people found
this helpful
The team at Key-stones property were of great help. The process was fast, hassle free, professional and recommendable. Good work...
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“Lovely and helpful agents!...”

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Apr 25,2022
Minithumbdown
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Rebecca
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Scott
By: 'Eividas'
Apr 25,2022
0 people found
this helpful
Lovely and helpful agents! Had an effortless and quick viewing/application process. Great support and answers to all the questions we had. Thank you!...
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“They're very good at their jobAwesome servic......”

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Apr 24,2022
Minithumbup
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Rebecca
By: 'Asif'
Apr 24,2022
0 people found
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They're very good at their job Awesome service Friendly and polite staff Never has any problem with their service. Many thanks for everything...
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“Top agency...”

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Mar 08,2022
Minithumbup
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Rebecca
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Scott
By: 'Maria'
Mar 08,2022
0 people found
this helpful
I was amazed by how helpful and friendly is the staff. The rent process seemed so easy as they guided us through all the steps. Definitely recommend. Thanks again....
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“I have used Keystones a couple of times now a......”

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Mar 04,2022
Minithumbup
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Rebecca
By: 'A.C.H'
Mar 04,2022
0 people found
this helpful
I have used Keystones a couple of times now and have always been satisfied with all the Keystone Team. Special Thanks to Rebecca, Hayley and Scott for all there hard work. I would highly recommend keystones to anyone and will defiantly be using them again ...
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“Letting...”

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Feb 10,2022
Minithumbup
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Rebecca
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Scott
By: 'Shamy'
Feb 10,2022
0 people found
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My property was lying vacant for last three months. Then I came across Scott. He assured me good tenants within 10 days. I took Scott’s assurance with a pinch of salt. Today is the 10th day and the tenants moved in, and I have to ...
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“Good management between us and our landlords ......”

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Feb 10,2022
Minithumbup
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Rebecca
By: 'Emmanuel Amadiegwu'
Feb 10,2022
0 people found
this helpful
Good management between us and our landlords at the property we are renting. I appreciate the prompt service provided. Thank you...
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“Great service with excellent sales progression...”

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Jan 29,2022
Minithumbup
By: 'Chris'
Jan 29,2022
0 people found
this helpful
We used Keystones to sell our property and we're very pleased we did. The communication was great, the team supportive, and the process, although very stressful, was handled particularly well by Keystones. As an aside, were it not for the relentless efforts of the sales ...
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“Thank you to all at keystones. Can't fault th......”

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Dec 20,2021
Minithumbup
By: 'karen'
Dec 20,2021
0 people found
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Thank you to all at keystones. Can't fault there work and determination to get the job done. Very glad we chose them...
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“The team were fantastic throughout the whole ......”

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Dec 15,2021
Minithumbup
By: 'James'
Dec 15,2021
0 people found
this helpful
The team were fantastic throughout the whole process of selling my property. This turned into a challenging sale to get over the line but Haley and Jay (+ the rest of the team) kept me up to date an had everything under control even dealing with ...
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“Just sold our house with Keystones...”

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Dec 10,2021
Minithumbup
By: 'Connor Mclaren'
Dec 10,2021
0 people found
this helpful
Just sold our house with Keystones and I have to give a special thanks to Hayley, she was super attentive the whole way and really pushed along the whole chain. Thank you all!...
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“Hayley has been absolutely fantastic helping ......”

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Dec 09,2021
Minithumbup
By: 'Michael Carter'
Dec 09,2021
0 people found
this helpful
Hayley has been absolutely fantastic helping us to get this move over the line. Keeping us up to date by chasing all solicitors in the chain and just knowing that someone is there to help, lowers the stress....
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“Very friendly staff, professional, always wil......”

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Dec 09,2021
Minithumbdown
By: 'Steve Norris'
Dec 09,2021
0 people found
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Very friendly staff, professional, always willing to help, quickly respond to any queries we had. Recommended for anyone selling their property....
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“Top Class Company...”

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Dec 09,2021
Minithumbup
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Rebecca
By: 'Martin'
Dec 09,2021
0 people found
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Top Class Company. Keystones got me my new tenants for my Two properties with good references and good rents inside two weeks. Keystones did all the admin work, references, and checks. Great company....
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“Outstanding...”

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Dec 07,2021
Minithumbup
By: 'Rob & Nicole'
Dec 07,2021
0 people found
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We were recommended to use Keystones Property to act for the sale of our property and are extremely glad to have followed up on that recommendation. Keystones have been outstanding throughout the whole process. Starting from the valuation and initial explanation from Ross which put ...
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“Thanks Rebecca!...”

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Dec 07,2021
Minithumbup
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Rebecca
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Scott
By: 'Alice'
Dec 07,2021
0 people found
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We have been renting with Keystones for a while and Rebecca has been wonderful with everything involved! Always so helpful and professional. Thank you!...
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“Professional company...”

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Dec 06,2021
Minithumbup
By: 'Kevin and Kathy'
Dec 06,2021
0 people found
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A very professional company, sold our house within 3 days and were very efficient Hayley was outstanding settling any queries we had. The rest of the team where really good as well Taking away most of the stress Would and will highly recommend...
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“Very responsible, clear and up to the point. ......”

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Nov 11,2021
Minithumbup
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Rebecca
By: 'Mihail'
Nov 11,2021
0 people found
this helpful
Very responsible, clear and up to the point. Well kept papers, on time and very professional. Always walk the extra mile in term to solve everything. Great!...
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“Having dealt with different property manageme......”

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Nov 11,2021
Minithumbup
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Rebecca
By: 'Mr kane'
Nov 11,2021
0 people found
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Having dealt with different property management over the last 30 years I can honestly say keystone is one of the best I’ve had the pleasure of working with , becky is faultless especially with her organisation and updates every one constantly of process , pleasure dealing with ...
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“Very helpful and so efficient. Any time I've ......”

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Nov 10,2021
Minithumbup
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Rebecca
By: 'Aliyah'
Nov 10,2021
0 people found
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Very helpful and so efficient. Any time I've had a problem its not long before it's solved. Really appreciate the friendly service....
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“We have two flats fully managed by Keystones ......”

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Nov 10,2021
Minithumbup
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Rebecca
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Scott
By: 'Vivek Patel'
Nov 10,2021
0 people found
this helpful
We have two flats fully managed by Keystones for 2 years now. The customer service from the team is great, reports are very thorough and super organised. Scott and Rebecca are always on the ball, on hand whenever we need them! Highly recommend if your looking ...
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“The best agency i know.. very good house, ver......”

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Nov 10,2021
Minithumbup
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Rebecca
By: 'Franceska'
Nov 10,2021
0 people found
this helpful
The best agency i know.. very good house, very good communication, punctual for everything ,, for any problem or ambiguity are ready to help at any time you can write and at any time respond....
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“Amazing property management...”

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Nov 08,2021
Minithumbup
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Rebecca
By: 'Gautam'
Nov 08,2021
0 people found
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Keystones have been managing my property for over a year and the experience working with them has been exceptional. They are proactive in their communications, ensure rental payment is made on time and take a hands on approach to solve any issue that comes up ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

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