Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   8
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“5 Star agent...”

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Mar 25,2021
Minithumbup
By: 'Livia'
Mar 25,2021
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We compared serveral agents in the area for letting and finally go with Keystones. Their service package is quite straight forward, no hidden hassles and no complicated terms. Also, Adil especially very trustworthy and efficient on the job. I would strongly recommend this agent to ...
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“Keystones have been amazing....”

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Mar 24,2021
Minithumbup
By: 'Sarah'
Mar 24,2021
0 people found
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Keystones have been amazing. From the start of the process Ross was very personable and helpful, and got my flat on the market quickly. The team then worked tirelessly to sell the property. Once sold Adil was so helpful, keeping me fully updated all the ...
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“Excellent service...”

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Mar 16,2021
Minithumbup
By: 'David'
Mar 16,2021
0 people found
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Very impressed with their customer service. Feedback with every viewing and they always attended the viewings. Once an offer was received and accepted, Hayley Denham, the progressions manager, fought every step of the way to get the deal done. Tirelessly chasing up other parties for ...
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“Very professional and personal service...”

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Mar 11,2021
Minithumbup
By: 'MarcusR'
Mar 11,2021
0 people found
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We spoke to lots of other estate agents when we decided to sell. Ross seemed to be the only one genuinely interested in what we wanted and how we wanted to proceed. Great local knowledge and number of properties sold in the area were huge ...
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“I have very good experience with keystones Es......”

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Mar 08,2021
Minithumbup
By: 'Atiq'
Mar 08,2021
0 people found
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I have very good experience with keystones Estate agents. They were really helpful with viewings and prompt on queries. Will is professional and understanding. Adil/Will brokered a deal that works for both buyers and sellers. Recommended a local solicitor that fast tracked the whole ...
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“Quality agents Collier Row...”

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Mar 06,2021
Minithumbup
By: 'Andy Bellingham'
Mar 06,2021
0 people found
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This agent impressed us greatly when we were buying in Collier Row, from well managed viewings, in depth knowledge of the property and sellers circumstances to chasing up Solicitors and other agents when needed. I highly recommend Adil and his team. Andy and Kim Bellingham...
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“Great service!...”

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Mar 03,2021
Minithumbup
By: 'Lilia'
Mar 03,2021
0 people found
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Thank you Keystones Property for your professional services. Very prompt response to my query, especially Ross Clark who guided us and took responsibility to deal with our queries. I definitely recommend you to chose Keystones Estate Agent if you think about selling or letting your ...
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“We received excellent customer service and su......”

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Mar 02,2021
Minithumbup
By: 'Ross and Alex'
Mar 02,2021
0 people found
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We received excellent customer service and support throughout the letting process. Any queries were answered very quickly. We are very happy and would recommend Keystones...
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“We found Keystones to be a very good Estate A......”

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Feb 24,2021
Minithumbup
By: 'Irene'
Feb 24,2021
0 people found
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We found Keystones to be a very good Estate Agent. Their staff at Collier Row were very helpful and efficient. They were very friendly and the communication was excellent....
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“Keystones have made buying our first property......”

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Feb 19,2021
Minithumbup
By: 'Hannah & Luke'
Feb 19,2021
0 people found
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Keystones have made buying our first property as stress free and enjoyable as possible. We initially dealt with Jay who organised a viewing at our dream properly the day we went into the office to register. From there on Adil provided us with the most ...
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“Amazing team down at Keystones Property. Was ......”

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Feb 19,2021
Minithumbup
By: 'Iranga'
Feb 19,2021
0 people found
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Amazing team down at Keystones Property. Was amazing to deal with during my buying process they made it nice and easy helping e as much as they could along the way....
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“Renting this lovely property from keystone wh......”

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Feb 19,2021
Minithumbup
By: 'Katherine'
Feb 19,2021
0 people found
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Renting this lovely property from keystone what the best ever happened to me.and no one made it possible apart from William (will) He did not discriminate, he did not beat around the Bush,he was open,he say it as it is,i have ...
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“We recently sold our property in RM7 through ......”

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Feb 18,2021
Minithumbup
By: 'Mitchell'
Feb 18,2021
0 people found
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We recently sold our property in RM7 through Keystones Property. Huge thanks to the team, especially Adil, Jay and Ross who have been excellent from start to finish. They offered a professional, friendly, efficient service and were always on hand to answer any of our ...
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“Jay was fantastic!...”

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Feb 17,2021
Minithumbup
Staff profile picture
Scott
By: 'Aaron'
Feb 17,2021
0 people found
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Jay was fantastic! Couldn't fault him. His level of service was 10/10 from the start right to the end including their recommended solicitors. Very accommodating and extremely helpful!...
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“Adil goes over and beyond to assist in the sale ......”

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Feb 02,2021
Minithumbup
By: 'Amit'
Feb 02,2021
0 people found
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Adil goes over and beyond to assist in the sale progression which is crucial to the completion by liasing between conveyance solicitors, clients and the whole chain. Proactive and knowledgeable....
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“Keystone Properties have improved my ratings ......”

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Jan 31,2021
Minithumbdown
By: 'FF'
Jan 31,2021
0 people found
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Keystone Properties have improved my ratings of estate agents. The members of staff I dealt with in the course of my recent purchase were very professional. Adil was very helpful from the start, providing me with vital information and ensuring the transaction went ahead without ...
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“Excellent service and very professional. I wo......”

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Jan 27,2021
Minithumbup
Staff profile picture
Scott
By: 'Adrienne'
Jan 27,2021
0 people found
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Excellent service and very professional. I would strongly recommend this company. I would not hesitate to use them again their staff are so helpful and kind....
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“Adil and his team were professional and a gre......”

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Jan 25,2021
Minithumbup
By: 'vaneeta'
Jan 25,2021
0 people found
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Adil and his team were professional and a great support through our move. Adil made it really easy and kept us fully informed at all times. i would highly recommend him and his team....
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“Very communicative and clear in explanations......”

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Jan 25,2021
Minithumbup
Staff profile picture
Scott
By: 'Rrustem Maci'
Jan 25,2021
0 people found
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Very communicative and clear in explanations so I was able to talk to them whenever I had to without having to wait....
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“The service that we received was exemplary....”

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Jan 22,2021
Minithumbup
By: 'Kallistheni'
Jan 22,2021
0 people found
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The service that we received was exemplary. Adil and Jay put our mind at ease. I will definitely recommend them to friends and family....
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“Recommend 100%...”

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Jan 20,2021
Minithumbup
By: 'Garry'
Jan 20,2021
0 people found
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What a thoroughly professional service Adil and his team provided from start to finish. I cannot fault them. Friendly, knowledgeable, efficient and always happy to help. Any queries were dealt with quickly and I was kept up to date throughout the whole process. This is ...
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“Adil and his team provide excellent service h......”

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Jan 19,2021
Minithumbup
By: 'Sayem'
Jan 19,2021
0 people found
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Adil and his team provide excellent service highly recommended best service deal with professionally thank you Adil and Jay to find me the property I want....
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“After having dealt with a previous estate man......”

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Jan 11,2021
Minithumbup
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Scott
By: 'Cory'
Jan 11,2021
0 people found
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After having dealt with a previous estate management agency I was a bit hesitant to get involved with another, but Keystones has restored my faith that not all of them are bad. If ever there is an issue that arises they quickly address it and ...
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“Found Keystones to be prompt, efficient and v......”

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Jan 09,2021
Minithumbup
By: 'Christopher'
Jan 09,2021
0 people found
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Found Keystones to be prompt, efficient and very professional in their approach to selling my mother's property. I had numerous viewings from the off and accepted an offer quite quickly. I dealt with most of the members of staff at some point and found that ...
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“professional and responsive...”

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Jan 07,2021
Minithumbup
By: 'Mandy'
Jan 07,2021
0 people found
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If you want a professional, responsive and overall great estate agents I wouldn’t look any further. Jay and his team were exceptional thank you Jay and Adil for supporting my first purchase and being so hands-on. I will definitely be recommending you for the ...
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“Very professional...”

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Jan 05,2021
Minithumbup
By: 'Martin'
Jan 05,2021
0 people found
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Adil and the team were excellent - always helpful and professional - some friends recommended them to us and would recommend to you....
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“Thank you for helping us buy our property...”

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Dec 09,2020
Minithumbup
By: 'Anjana'
Dec 09,2020
0 people found
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Thank you Will and Adil for supporting on our house purchase. Keystones made sure to liaise with both us and the sellers to help us complete on the property...
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“Amazing! Scott went out of his way to help me......”

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Dec 07,2020
Minithumbdown
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Scott
By: 'emma'
Dec 07,2020
0 people found
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I'd had pretty horrible experiences with estate agents prior to Keystones. They were usually pretty unpleasant to deal and not very or honest or reliable! But Scott went out of his way to help me and get the rental property through. Scott was super friendly ...
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“Excellent service...”

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Nov 26,2020
Minithumbup
Staff profile picture
Scott
By: 'Stephanie'
Nov 26,2020
0 people found
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The process from when we made an offer through to execution has been very smooth and thorough. Our agent Adil has always kept us informed and been professional and courteous in all his communications. We would recommend Keystones Property and you will not be disappointed....
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“The biggest thank you...”

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Nov 20,2020
Minithumbup
By: 'Kate'
Nov 20,2020
0 people found
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What an Amazing team . Helped us through every stage of the process . Adil was Incredible and we couldn’t thank him enough for explaining everything to us. We Would highly Recommend Keystone Romford 100% . Thank you again ....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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