Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   8
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“Keystones property have been amazing especially David...”

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Jan 18,2023
Minithumbup
By: 'Jack'
Jan 18,2023
0 people found
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Keystones property have been amazing especially David, he has been so great to deal with. He really does understand what you need and works his best to assist you find a property that suits all of your wishes. He was very committed to getting things ...
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“Brilliant Property Management...”

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Jan 18,2023
Minithumbup
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Scott
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Katie
By: 'Dr P Giri'
Jan 18,2023
0 people found
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Highly efficient, reliable and trustworthy. Proactive and supportive. Very quick on responses. I have nothing but praise for the team....
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“Up to the point and walk the extra mile to he......”

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Jan 18,2023
Minithumbup
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Katie
By: 'Mihail'
Jan 18,2023
0 people found
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Up to the point and walk the extra mile to help. Easy reachable and sorting the things straight away. Thank you!...
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“We've just purchased our first house through keystones...”

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Jan 12,2023
Minithumbup
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Sam
By: 'Sardier & Suchha'
Jan 12,2023
0 people found
this helpful
We've just purchased our first house through keystones property & Candice & Sam have been such amazing people. They have been helpful supportive friendly informative & very professional & efficient. We could not have done this without them. I would recommend keystones to anyone who is buying or selling. ...
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“Fantastic service...”

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Jan 06,2023
Minithumbup
By: 'Emma'
Jan 06,2023
0 people found
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I would like to thank Keystone Property for all their support through purchasing my property. In particular I would like to thank Candice for her professionalism, she has been extremely supportive, thorough and ensured everything was running smoothly, I genuinely couldn't have gone through this ...
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“Very quick to amend issues I had with my hous......”

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Dec 28,2022
Minithumbup
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Katie
By: 'Jess'
Dec 28,2022
0 people found
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Very quick to amend issues I had with my house and was fixed with in a day. The team kept me informed along the way. Amazing !...
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“Sam Pond - Collier Row...”

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Dec 26,2022
Minithumbup
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Sam
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Chris
By: 'Beatrice'
Dec 26,2022
0 people found
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I would like to say a big thank you to Sam Pond at Keystone Property Collier Row for his excellence and friendly approach when helping us to look for a house. He found out my exact requirements and never failed to send me numerous properties ...
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“Excellent service...”

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Dec 13,2022
Minithumbup
By: 'Ian Brett'
Dec 13,2022
0 people found
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Thank you to all at Keystones Property for facilitating our sale. We appreciated the advice and support throughout the process and were very pleased with the tenacity shown in finding us a buyer. Candice was always available, approachable and focused on exchanging and completing quickly....
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“Thank you Key Stones for facilitating the sal......”

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Dec 12,2022
Minithumbup
By: 'Phil'
Dec 12,2022
0 people found
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Thank you Key Stones for facilitating the sale of our house in Rise Park. In particular, we'd like to thank Candice for her professionalism, diligence and pro-active support that helped push everyone (buyers, solicitors on both sides and seller) along as effectively as possible....
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“Excellent service from Sam & Candice!...”

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Dec 10,2022
Minithumbup
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Sam
By: 'Aisha'
Dec 10,2022
0 people found
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Special mention to Sam, who took me and my husband to a couple of viewings. Sam was really polite, helpful and that is not always the case. He also accommodated for me to visit with builders once I had considered offering on the property. I ...
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“Highly recommend...”

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Dec 06,2022
Minithumbup
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Sam
By: 'JB'
Dec 06,2022
0 people found
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Keystones have been very professional and helpful throughout the whole moving process. Candice in particular was very helpful and really good at keeping us up to date with information. Would highly recommend!...
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“Great Estate Agents...”

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Nov 24,2022
Minithumbup
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Sam
By: 'Lawrence'
Nov 24,2022
0 people found
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We first came across Keystones property when we saw a house advertised on rightmove. We booked a viewing and was met by Sam at the property we was interested in. He gave lots of helpful advice and tips as it was all new to us ...
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“Professional and friendly...”

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Nov 21,2022
Minithumbup
By: 'Rabia'
Nov 21,2022
0 people found
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We had the pleasure of working with Candice at Romford branch. She went above and beyond with the service provided and was very clear with the communication. Absolute pleasure working with all at Keystone. Highly recommended...
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“Very friendly experience with excellent communication throughout....”

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Nov 09,2022
Minithumbup
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Sam
By: 'Yetunde'
Nov 09,2022
0 people found
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Sam was very friendly with excellent communication throughout. We felt supported which made the whole process move very quickly and smoothly. Also Yemi took us took us through what we needed to know from the lettings team and he tried to help as much as ...
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“Selling...”

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Nov 09,2022
Minithumbdown
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Chris
By: 'Karen'
Nov 09,2022
0 people found
this helpful
A huge thank you to the team at Keystones - especially Chris, Sam and Candice for the level of support and guidance with selling my property! And thank you so much Candice for all of your help in securing the property I am buying. I ...
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“Property Purchase...”

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Nov 08,2022
Minithumbup
By: 'Nasrin'
Nov 08,2022
0 people found
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I would like to express my gratitude for Keystones and especially Candice! She was incredibly wonderful and went through all of her efforts to get us the property we wanted so much! She went completely above and beyond for us, I will always remember the ...
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“Property...”

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Nov 04,2022
Minithumbup
By: 'Noreen'
Nov 04,2022
0 people found
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Candice has been great with providing us a fast and efficient service! We would highly recommend keystones property! She kept us well informed throughout the process and made it easy for us.. as we were first time buyers....
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“Very professional...”

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Nov 02,2022
Minithumbup
By: 'Natalie'
Nov 02,2022
0 people found
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Excellent service. Very professional and polite. They've been helping me every step of the way. Ash Sharma has been extremely kind and professional. So grateful for the help provided....
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“Five star estate agent...”

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Nov 01,2022
Minithumbup
By: 'Craig'
Nov 01,2022
0 people found
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Candice is keeping me updated every few days asking do I need any think and letting me no what the solicitors are doing and inquires she really does no here job and would do anything to help with a smooth sale Keep up the great ...
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“Brilliant service! Thank you Candice for all ......”

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Nov 01,2022
Minithumbup
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Scott
By: 'Ana'
Nov 01,2022
0 people found
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Brilliant service! Thank you Candice for all your support you were very prompt and helpful Thank you to all Collier Row Keystone team !!!...
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“Keystones/Sale/Candice*****...”

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Oct 28,2022
Minithumbup
By: 'Paul tucker'
Oct 28,2022
0 people found
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Keystones provided a great service obtaining an offer within a few days of it going on the market. But where they seriously excelled was when Candice became involved, not sure we were the easiest of sale, but she really seemed to know her job. She ...
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“Great customer service...”

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Oct 27,2022
Minithumbup
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Sam
By: 'Ken'
Oct 27,2022
0 people found
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I have no reservations in recommending Keystones. From the first meeting and through the whole process they have been professional and friendly. A great team effort from Keystones, but a special thanks to Sam for hosting all the viewings on our behalf, and to Candice ...
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“The Best in Collier Row!...”

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Oct 26,2022
Minithumbup
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Sam
By: 'Karen Ireland'
Oct 26,2022
0 people found
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I asked my previous neighbour of her experience selling with Keystones and she was full of praise so we arranged for a valuation. Hayden visited and I was very happy with the advice he gave me. We decided to use Keystones and am so glad ...
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“Really good experience with Keystones Property...”

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Oct 26,2022
Minithumbup
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Sam
By: 'Banu'
Oct 26,2022
0 people found
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Had a really good experience with Keystones in the process of purchasing a property. Sam was very friendly, professional and helpful in showing us the house, and calmly going through every question we would have. He also went out of his schedule to show us ...
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“Property Buying Process...”

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Oct 20,2022
Minithumbup
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Scott
By: 'Kamal Bala'
Oct 20,2022
0 people found
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Buying process was quick and easy. Excellent customer service was provided throughout the process. Communication was great and remained professional at all times....
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“Best agents...”

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Oct 20,2022
Minithumbup
By: 'Albana'
Oct 20,2022
0 people found
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Just like to say thank you to the team Keystones Property especially Candice for helping us purchase our house. Candice was our main contact and her service was absolutely amazing. She was very professional and made the whole process of buying a house very easy. ...
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“House valuation...”

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Oct 17,2022
Minithumbup
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Scott
By: 'EnglishC'
Oct 17,2022
0 people found
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Had a valuation done by Hayden Connolly he arrived on time, was very polite and extremely friendly, he answered every question we asked and explained everything we needed to know, would definitely recommend Hayden if you need to have your house valued, thanks very much...
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“Keystone property the best...”

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Oct 17,2022
Minithumbup
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Chris
By: 'Alket Mechkay'
Oct 17,2022
0 people found
this helpful
I recommended to anyone this company because they are so helpful and the best costumer service in London The all Team are so polite and all working hard , I buy the house just for 6 weeks , Thanks so much Candice Jacobs you are hard worker and ...
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“I have bought my first home with the help of ......”

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Oct 12,2022
Minithumbdown
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Chris
By: 'Hira'
Oct 12,2022
0 people found
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I have bought my first home with the help of keystones. All staff were very helpful and professional. They made whole process very smooth and fast....
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“Excellent team...”

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Oct 11,2022
Minithumbup
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Sam
By: 'Thadsa'
Oct 11,2022
0 people found
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As a first time buyer we were not sure how the whole buying process worked but with Keystone it was very quick and easy. Sam pond, our agent, showed us the property 2 times. He was very helpful always. After that Mr Scott , Hayley then Candice ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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