Keystones Property
5/5, 417 reviews
97% recommended
96% sales valuation accuracy
98% sales fee satisfaction
97% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can ... show more Keystones Property is an independent estate agency dealing with Sales, Lettings & Management. We are a close knit team. Our mission statement is to ensure the best customer service for our clients. All of our staff members are devoted to improving their property knowledge to share with clients so we can go the extra mile for the customers needs regardless of the immediate financial gain, always remembering that you must give in order to receive. We guarantee a first class service or your money back!
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Latest Reviews

 View all Reviews 417
8th Apr 2024
reviewed by 'Devlin'
“As first time buyers we where a little nervous and needless to say absolutely clueless on the whole process. Libby ......”
29th Mar 2024
reviewed by 'Jordan'
“Harrison met Libby at Clockhouse during ‘what are we week’, where they discussed what Libby’s role is. Harrison reported ......”
28th Mar 2024
reviewed by 'Mandi'
“I recently had a great experience with Libby and she couldn’t have been nicer to me and my grandson, ......”
25th Mar 2024
reviewed by 'Junior'
“Libby has been nothing short of exceptional in her handling of our property purchase through Keystones.Amiable, prompt and knowledgable, ......”
12th Mar 2024
reviewed by 'Daniela'
“Renting a house through Keystones Property has been an absolute pleasure, thanks in large part to the exceptional service provided ......”
1st Mar 2024
reviewed by 'john toye'
“Scott and the team at Keystones's are by far the best estate agents out there. I have worked with Keystones's ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £40,000 £2,147,483,647
Lettings 97% 98% £650 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 1 87 4 126 2 92 4 25 1
Areas covered
  • RM5
  • IG11
  • RM3
  • IG2
  • RM1
  • RM4
  • RM2
  • RM7
  • RM8
  • IG10
  • RM6
  • RM9
Address

13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS Move With Us Property Redress Scheme
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   56 to Rent   9
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“Keystones and in particular Branch Manager, A......”

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Dec 19,2019
Minithumbup
By: 'Bernard'
Dec 19,2019
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Keystones and in particular Branch Manager, Adil, were extremely efficient in finding us a tenant. They also kept us informed at every step of the process and have been very helpful. We would definitely recommend Keystones Property....
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“So Friendly and Professional...”

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Dec 17,2019
Minithumbup
By: 'Trudy'
Dec 17,2019
0 people found
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So friendly and professional! The whole team has been exceptional throughout my ongoing purchase especially Ross who was my main point of contact. He is always on the other end of the phone to answer any questions or concerns I may have. Thank you all!!...
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“Well Done!!...”

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Dec 17,2019
Minithumbup
By: 'Ray'
Dec 17,2019
0 people found
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I am currently in the process of purchasing a property through Keystones Property and the customer service has been excellent! We have been mainly dealing with Ross who has kept us up to date and fully informed throughout the whole process!!...
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“The team at Keystones have been great....”

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Dec 16,2019
Minithumbup
By: 'Stephen'
Dec 16,2019
0 people found
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The team at Keystones have been great. I have to say they have been much better than other agents we have dealt with. Efficient, courteous, and helpful, but what stands out is their prompt responding to questions, queries and feed back - excellent....
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“First time landlord...”

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Dec 16,2019
Minithumbup
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Scott
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“First time landlord...”

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Dec 16,2019
Minithumbup
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Scott
By: 'Tony'
Dec 16,2019
0 people found
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As a first time landlord, Keystones helped me through the process from enquiry to getting tenants. The team were professional and acted promptly. I would have no hesitation in using Keystones again in future rentals and look forward to a good relationship....
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“Brilliant...”

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Dec 16,2019
Minithumbup
By: 'Amrit'
Dec 16,2019
0 people found
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In all honesty ... Adil at keystones is a asset to the company. Took somewhat of a challenge to get everything completed, as I was in a chain. However, those challenges seemed like light work to Adil, he was brilliant in chasing up what needed to ...
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By: Adil Sljivar
Dec 16, 2019
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‘’Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. If you have any friends or families that would be interested in our services then please do let us know and we will always go the extra mile . We look forward to working with you again in the future!’ ...

“Amazing Agency!...”

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Dec 09,2019
Minithumbup
By: 'Georgian'
Dec 09,2019
0 people found
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I just rent a property from the agency, very good service , the people there are amazing everyone welcoming, I move very quick in my new property thanks to Jay . :)...
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“Property Sale...”

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Dec 09,2019
Minithumbup
By: 'James'
Dec 09,2019
0 people found
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Keystones were the perfect choice when it came to selling our home. Ross provided an accurate valuation and following instruction got the house on the market very promptly. The team helped make everything so easy all the way to completion and were always happy to ...
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“Jay was brilliant!...”

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Dec 07,2019
Minithumbup
By: 'Vanessa'
Dec 07,2019
0 people found
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Jay was very professional, an made this process incredibly easy from start to finish! I would absolutely recommend this company. Nothing was too much trouble, and Jay was on-hand at all hours. I also have to say that Adil's customer service was second to none....
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“Highly recommend! Great customer service and ......”

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Dec 06,2019
Minithumbup
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Scott
By: 'Aureja'
Dec 06,2019
0 people found
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Highly recommend! Great customer service and quick move to a new house. Jay was very helpful and professional and assist me with my house move...
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“Keystones are Brilliant!!...”

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Nov 27,2019
Minithumbup
By: 'Mihaela'
Nov 27,2019
0 people found
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Personal touch from Jay. Keystones property were great. Looked after us from start to finish and they made sure we understood the whole process of moving into a rental house....
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“Thank you Jay!!!...”

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Nov 27,2019
Minithumbup
By: 'Ioan'
Nov 27,2019
0 people found
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Jay has been excellent. Thanks to his constant communication we have a brand new home and were made the first ones to see it. Thank you so much for our long term home....
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“Very Professional outfit. Property sold withi......”

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Nov 24,2019
Minithumbup
By: 'Mary'
Nov 24,2019
0 people found
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Very Professional outfit. Property sold within a week, subject to contract. Price competitive in the Romford area. Dealt with Ross in the Collier Row Office who was prompt, professional and competent. Would we use them again, defiantly....
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“The professionalism...”

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Nov 19,2019
Minithumbup
By: 'Narsing'
Nov 19,2019
0 people found
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The professionalism of getting the requirement until the position of flat made their service unique . Easy steps in reference flow and self understanding techniques of the web page made life easy for customers. I strongly recommend this property. Thanks for making my flat renting out!!...
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“5 Stars Not Enough ⭐⭐⭐⭐⭐...”

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Nov 19,2019
Minithumbup
By: 'Mr'
Nov 19,2019
0 people found
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Jay has been excellent. 5 stars is not enough. Best agency I have been to. Looking forward to spending a long time in my new property. Melissa and Scott were very informative but special thanks to Jay who went above and beyond to get everything ready ...
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“We sold my mother's property through Keystone......”

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Nov 18,2019
Minithumbup
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Scott
By: 'Glenis'
Nov 18,2019
0 people found
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We sold my mother's property through Keystones and would not hesitate in recommending them. Although our sale should have been straightforward, (cash buyer & my mother now living with us, so no onward chain) there were many hitches along the way. Keystones kept us informed & were ...
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“Great Service - Thank You Guys...”

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Nov 16,2019
Minithumbup
By: 'Mustafa'
Nov 16,2019
0 people found
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I have rented a property through Keystones Property. Very fast and efficient. Got me moved in to the property in 4 days. They introduced me to the whole team and the property managers are very friendly. Big thank you to Jay who made the process quick ...
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“I can highly recommend keystone property, es......”

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Oct 16,2019
Minithumbup
By: 'Karolina'
Oct 16,2019
0 people found
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I can highly recommend keystone property, especially Jay as a agent with Great customer service , communication and prices, as a tenants we had many question with very quick response from Jay ....
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“Thank you...”

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Oct 14,2019
Minithumbup
By: 'Roland'
Oct 14,2019
1 people found
this helpful
I would like to recommend Keystones Property they done a great job and quick job.They are really helpful.I wanna thank you for Jay, he was really helpful to find our new home.Thanks a lot....
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“Extremely pleased with the service received b......”

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Oct 05,2019
Minithumbup
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Scott
By: 'Allen'
Oct 05,2019
0 people found
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Extremely pleased with the service received by Keystones. I had most of my contact with Jay who was extremely professional and easy to communicate with. As a new landlord I had many questions but nothing was too much for them and I received a lot ...
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“I put my property on the market with Keystone......”

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Oct 02,2019
Minithumbup
By: 'Maureen'
Oct 02,2019
0 people found
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I put my property on the market with Keystones and although I decided not to sell for the time being. I received excellent customer service from Ross who came to value the property and put it on the market to Jay and Will who were ...
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“Good, professional service...”

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Sep 25,2019
Minithumbup
By: 'Ganesh'
Sep 25,2019
0 people found
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I would recommend Keystones, especially Jay Leonce. Jay was very professional, helpful and polite, and would promptly reply any of my queries or emails....
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“Caren May...”

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Sep 24,2019
Minithumbup
By: 'Caren'
Sep 24,2019
0 people found
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Would recommend Ross and the team at keystones, was brilliant in the sale of my house.. Ross was great from start to finish. Thank you ?...
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“Roxana...”

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Sep 23,2019
Minithumbup
By: 'Nistor'
Sep 23,2019
0 people found
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The best agency with the best people I can recommend with confidence. Especially Jay Leonce who looks after him is very polite, trustworthy, helpful and very good at what he does....
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“Thank you!...”

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Sep 20,2019
Minithumbup
By: 'Adriana'
Sep 20,2019
0 people found
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Thank you so much to all staff at Keystones, you are all very professional, friendly and helpful. Thanks to you, we found our home and we will recommend you to anyone interested. Well done and keep up the great job you're doing!...
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“Highly recommended...”

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Sep 19,2019
Minithumbup
By: 'Boryana'
Sep 19,2019
0 people found
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I would highly recommend Keysones. Especially Jay Leonce. Jay , thank you so much for being so professional, helpful and polite. We are so happy with your work....
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“Scott is very friendly and has great customer......”

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Sep 18,2019
Minithumbup
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Scott
By: 'Holly'
Sep 18,2019
0 people found
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Scott is very friendly and has great customer service. His knowledge and advise on renting our property was very helpful. Would highly recommend Scott & his team....
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“Jay is friendly and has great customer servic......”

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Sep 17,2019
Minithumbup
Staff profile picture
Scott
By: 'Holly'
Sep 17,2019
0 people found
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Jay is friendly and has great customer service! He has made the process of buying our property painless and so straight forward! Thanks to Jay's recommendation & advise we are now purchasing our forever home! Thanks again Jay....
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“High recommendation...”

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Sep 17,2019
Minithumbup
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Scott
By: 'Melody'
Sep 17,2019
0 people found
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I would highly recommend Keystones. Unlike a large chain estate agent they can offer you a personalised service, market-leading rates and a close-knit team who are committed to you and achieving the best outcome for you. Jay Leonce who was personable, professional and passionate about ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact [email protected] or call 01708 909 100 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavor to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

Awards won by Keystones Property

Regional Awards won by Keystones Property

Individual Branch Awards

Romford, RM5



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