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Freshwater Property Management

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“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
0 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
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“OVERBILLING IS A CRIMINAL OFFENCE...”

Aug 16,2018
Minithumbdown
By: 'Scammed'
Aug 16,2018
5 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'Djazia biad'
Mar 09,2018
1 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 05,2018
Minithumbdown
By: 'Michael Chapman'
Jan 05,2018
9 people found
this helpful
They: - don't reply to emails. - are unhelpful over the phone. - charge me £5,000 a year for a small one bedroom flat - regularly come up with very expensive works and collect a percentage of it as management fee - are unwilling to ...
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Comment on agent fees
very bad
Was this helpful? Yes
By: Mitch
Jul 02, 2018
View all comments (2)
Hi Michael I saw your post regarding issues your are having with your managing agent and I may be able to help. The company I work for has help many residents move away from unethical managing agents who charge extortion fees for little and sometimes non existent work. If you would like more information please do get in touch. Regards Mitch morton-hunte@outlook.com ...
Dec 06,2017
Minithumbdown
By: 'Terence Lazar'
Dec 06,2017
6 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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Was this helpful? Yes
Nov 07,2017
Minithumbdown
By: 'N.B'
Nov 07,2017
6 people found
this helpful
I cannot put into words how stressful it is to try and deal with these people. They don't respond to enquiries unless forced to and then expect full service charges. Very poor! By law all Estate, Lettings and Property Management Agents MUST join a ...
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 23,2017
Minithumbdown
By: 'Tom'
Oct 23,2017
5 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
Was this helpful? Yes
Sep 21,2017
Minithumbdown
By: 'Disappointed leaseholder'
Sep 21,2017
7 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
Was this helpful? Yes
Apr 21,2017
Minithumbdown
By: 'UnhappyLeaseholder'
Apr 21,2017
11 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have ...
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Comment on agent fees
Massively over priced
Was this helpful? Yes
Mar 29,2017
Minithumbup
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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Was this helpful? Yes
Mar 22,2017
Minithumbup
By: 'miss woolcott'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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Was this helpful? Yes
By: Yvonne I.
Apr 04, 2018
View all comments (1)
PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...
Jan 20,2017
Minithumbdown
By: 'Sandro'
Jan 20,2017
9 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
Was this helpful? Yes
Mar 26,2016
Minithumbdown
By: 'Tennant who can't wait till lease is up'
Mar 26,2016
18 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Files
Comment on agent fees
EXTREMELY BAD
Was this helpful? Yes
By: Lucinda
Nov 22, 2017
View all comments (1)
Tryst me when I say they have no policies or procedures. Very out-dated office. ...
Jan 22,2016
Minithumbdown
By: 'Kate'
Jan 22,2016
11 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service ...
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Oct 19,2015
Minithumbdown
By: 'disappointed former tenant'
Oct 19,2015
1 people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded ...
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What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
Attached Files
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Jun 05,2015
Minithumbdown
By: 'Angry Tenant'
Jun 05,2015
9 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
Attached Files
Was this helpful? Yes
Feb 15,2015
Minithumbdown
By: 'Freshwater\'s Long-Suffering Leaseholders'
Feb 15,2015
9 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health ...
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What agent could do to change your mind?
They could have done their job.
Attached Files
Was this helpful? Yes
Oct 05,2014
Minithumbdown
By: 'P***water'
Oct 05,2014
9 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'AgainstFreshwaters'
Aug 29,2014
19 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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Was this helpful? Yes
Aug 04,2014
Minithumbdown
By: 'Victoria'
Aug 04,2014
12 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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Was this helpful? Yes
May 09,2014
Minithumbdown
By: 'Keith Harrington'
May 09,2014
8 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I\'ve been told that ...
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What agent could do to change your mind?
Listened to me
Attached Files
Was this helpful? Yes
May 05,2014
Minithumbdown
By: 'Dave'
May 05,2014
16 people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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By: Bernie H
Mar 11, 2017
View all comments (3)
We are currently going through the same nightmare of trying to extend our lease with Freshwater. If you really must go down this path make sure you use a solicitor who is a specialist in Lease Law and that is fully aware of Freshwater's reputation. They are the absolute pits to deal with. Beware of very over rated valuations from their surveyors, non-communication and downright obstruction! ...
Apr 29,2014
Minithumbdown
By: 'Dan'
Apr 29,2014
14 people found
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
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What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
Attached Files
Was this helpful? Yes
Apr 06,2014
Minithumbdown
By: 'skrufreshwarts'
Apr 06,2014
12 people found
this helpful
This company manages my building and the maintenance of the building is average. They have charged legal costs to my service charge account which I refused to pay and they have taken me to court. Freshwater are b*****s hiding behind an unfair lease contract ...
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What agent could do to change your mind?
They could do their job and stop bullying me into paying excessive charges and totally unnecessary legal costs.
Attached Files
Was this helpful? Yes
By: Saj
Jan 07, 2015
View all comments (1)
Hi.. Can you please get in touch with me regarding the block in b23 Thanks S ...
Mar 13,2014
Minithumbdown
By: 'Suzan'
Mar 13,2014
6 people found
this helpful
The worst experience of my life. The property had damp and mold issues. After several complaints and emails requested them to rectify and solve the problem, no action was taken. When decided to vacate the property, they did not provide the reference confirmation upon several ...
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What agent could do to change your mind?
Respond to my requests, maintain the property and provide a fair service, send me my reference confirmation to the new letting agency instead of pushing my buttons and achieved to get to the point where I will escalate my problems to a higher level.
Attached Files
Was this helpful? Yes
Oct 29,2013
Minithumbdown
By: 'jim101'
Oct 29,2013
14 people found
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could. Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
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Was this helpful? Yes
Oct 26,2013
Minithumbdown
By: 'Sick&tired'
Oct 26,2013
8 people found
this helpful
Cannot believe I have put up with this nonsense for 30 years!! These people have charged me at least £40,000 in that time for essential work and excess service charges? When quizzed about these excess charges you receive the usual response - NONE. It\'s pay ...
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Was this helpful? Yes
Jul 15,2013
Minithumbdown
By: 'N.Sharp'
Jul 15,2013
10 people found
this helpful
Agree entirely with all the previous comments. We came back to find the cupboard where our consumer unit is located had been locked. Tried contacting them on several occasions and was informed that someone would come round and unlock it. Three weeks later and it\...
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Was this helpful? Yes
Jul 11,2013
Minithumbdown
By: 'Very angry!'
Jul 11,2013
13 people found
this helpful
Freshwater Property Management currently manages the property I reside in and the building next door. They are currently doing building works at Burnham Court (W2) and as a result of that work, I have found out they disposed of my new bike without my knowledge! ...
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What agent could do to change your mind?
This negative experience has marred my opinion of this company and as a result, I would never knowingly use them if I had a choice.
Attached Files
Was this helpful? Yes
May 30,2013
Minithumbdown
By: 'hof100'
May 30,2013
19 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater ...
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Was this helpful? Yes
By: Si
Jun 02, 2014
View all comments (3)
Thanks for your comments and feedback, much appreciated ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 8 4 38 0 0 0 3 1 29

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Complaints Procedure

No procedure available.

Awards won by Freshwater Property Management

Individual Branch Awards


Office 1
158 - 162 Shaftesbury Avenue, London WC2H 8HR
(17)
Office 2
3rd Floor Suffolk House George Street, Croydon CR0 1PE
(7)
Office 3
Vivian House 166 Hampsted Way, London NW11 7YE
(13)
show all branches (5)
Office 4
51d Oakwood Court Abbotsbury Road, London W14 8JY
(5)
Sutton Coldfield
Walmley Chambers, 3 Walmley Cl,, Sutton Coldfield B76 1NQ
(1)


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