Freshwater Property Management
1.2/5, 92 reviews
7% recommended
33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
43% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £180,000 £450,000
Lettings 0% 43% £850 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 10 4 41 0 0 0 3 2 32
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“unprofessional, unsafe people to deal with, v......”

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Feb 11,2020
Minithumbdown
By: 'Ahmed'
Feb 11,2020
0 people found
this helpful
unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing with them we are talking them to court...
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“**It is with no exagge......”

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Feb 06,2020
Minithumbdown
By: 'NP'
Feb 06,2020
0 people found
this helpful
** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away ...
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“I have been living in the same property for 5......”

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Sep 04,2019
Minithumbdown
By: 'Alessandro'
Sep 04,2019
2 people found
this helpful
I have been living in the same property for 5 years now. Before Maureen Arthur I dealt with 2 other agents and they were actually very good. Maureen has been the new estate manager for nearly 1 year now. She has never replied to any of my emails ...
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Was this helpful? Yes

“Car parking problem...”

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Jun 19,2019
Minithumbdown
By: 'Daisy'
Jun 19,2019
0 people found
this helpful
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car ...
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Comment on agent fees
I have no idea.
Was this helpful? Yes

“corruption...”

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May 09,2019
Minithumbdown
By: 'scammed'
May 09,2019
0 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: rainmakerproperties@icloud.com They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees). ...
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Comment on agent fees
Extremely bad
Was this helpful? Yes
By: Rachel Hobdell
May 09, 2019
View all comments (1)
We are now taking Freshwater to civil fraud litigation, any building can join in with us. If you want to join in Please email me at : rainmakerproperties@icloud.com ...

“Terrible...”

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Mar 21,2019
Minithumbdown
By: 'Angela'
Mar 21,2019
3 people found
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, ...
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Comment on agent fees
Terrible - horrific over-charging and fees
Was this helpful? Yes

“Please READ!...”

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Mar 14,2019
Minithumbdown
By: 'Bad!'
Mar 14,2019
5 people found
this helpful
I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend ...
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Comment on agent fees
Atrocious
Was this helpful? Yes

“Rude unprofessional and inexperienced...”

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Jan 06,2019
Minithumbdown
By: 'Berish'
Jan 06,2019
4 people found
this helpful
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly ...
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Comment on agent fees
Terrible
Was this helpful? Yes

“Great Experience !!...”

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Jan 03,2019
Minithumbup
By: 'Amit - Eaton Court'
Jan 03,2019
0 people found
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
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Comment on agent fees
Fees is good when such quality of service is provided.
Was this helpful? Yes

“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

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Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
4 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
Was this helpful? Yes
By: Anti Freshwater Residents Association
Mar 14, 2019
View all comments (1)
Hello, I represent a Residents Association whose members have also had awful experiences at the hands of Freshwater. The company has showed us complete contempt and disregard concerning our buildings upkeep, maintenance and safety. They are rude, unresponsive and extortionate. We are mounting a legal challenge and have sought consultation, they will try and bully us with their financial clout however if we band together, we can support each other in gathering evidence against them. If you are ...

“OVERBILLING IS A CRIMINAL OFFENCE...”

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Aug 16,2018
Minithumbdown
By: 'Scammed'
Aug 16,2018
7 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
Was this helpful? Yes

“Hi, I have been 7 years with freshwater and I never ......”

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Mar 09,2018
Minithumbup
By: 'Djazia biad'
Mar 09,2018
1 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
Was this helpful? Yes

“They:- don't reply to emails.- are unhelpful over ......”

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Jan 05,2018
Minithumbdown
By: 'Michael Chapman'
Jan 05,2018
10 people found
this helpful
They: - don't reply to emails. - are unhelpful over the phone. - charge me £5,000 a year for a small one bedroom flat - regularly come up with very expensive works and collect a percentage of it as management fee - are unwilling to repair ...
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Comment on agent fees
very bad
Was this helpful? Yes
By: Mitch
Jul 02, 2018
View all comments (2)
Hi Michael I saw your post regarding issues your are having with your managing agent and I may be able to help. The company I work for has help many residents move away from unethical managing agents who charge extortion fees for little and sometimes non existent work. If you would like more information please do get in touch. Regards Mitch morton-hunte@outlook.com ...

“I have e mailed Jemma Berry now 5 times. She never ......”

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Dec 06,2017
Minithumbdown
By: 'Terence Lazar'
Dec 06,2017
7 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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“I cannot put into words how stressful it is to ......”

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Nov 07,2017
Minithumbdown
By: 'N.B'
Nov 07,2017
10 people found
this helpful
I cannot put into words how stressful it is to try and deal with these people. They don't respond to enquiries unless forced to and then expect full service charges. Very poor! By law all Estate, Lettings and Property Management Agents MUST join a Government ...
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Comment on agent fees
Bad
Was this helpful? Yes

“They are absolutely horrible landlords. I rented one of their ......”

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Oct 23,2017
Minithumbdown
By: 'Tom'
Oct 23,2017
6 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
Was this helpful? Yes

“Since buying a leasehold flat in a Freshwater block about ......”

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Sep 21,2017
Minithumbdown
By: 'Disappointed leaseholder'
Sep 21,2017
9 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
Was this helpful? Yes

“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”

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Apr 21,2017
Minithumbdown
By: 'UnhappyLeaseholder'
Apr 21,2017
13 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat ...
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Comment on agent fees
Massively over priced
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“I've been with Freshwater for the last 3 years. We have ......”

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Mar 29,2017
Minithumbup
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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Was this helpful? Yes

“I have been a Tennant with freshwater for the last 7 ......”

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Mar 22,2017
Minithumbup
By: 'miss woolcott'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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Was this helpful? Yes
By: Yvonne I.
Apr 04, 2018
View all comments (1)
PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...

“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
Minithumbdown
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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“Terrible company , they bleed you dry. They must have policies ......”

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Mar 26,2016
Minithumbdown
By: 'Tennant who can't wait till lease is up'
Mar 26,2016
19 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Filesnbsp;
Comment on agent fees
EXTREMELY BAD
Was this helpful? Yes
By: Lucinda
Nov 22, 2017
View all comments (1)
Tryst me when I say they have no policies or procedures. Very out-dated office. ...

“We bought a flat within a block that is managed ......”

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Jan 22,2016
Minithumbdown
By: 'Kate'
Jan 22,2016
13 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
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“My family lived in one of their properties for almost ......”

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Oct 19,2015
Minithumbdown
By: 'disappointed former tenant'
Oct 19,2015
2 people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded our ...
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What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
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“Terrible in every aspect. Tried to contact them and had ......”

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Jun 05,2015
Minithumbdown
By: 'Angry Tenant'
Jun 05,2015
10 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
Attached Filesnbsp;
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“This terrible company fails at every point to manage their ......”

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Feb 15,2015
Minithumbdown
By: 'Freshwater's Long-Suffering Leaseholders'
Feb 15,2015
10 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, ...
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What agent could do to change your mind?
They could have done their job.
Attached Filesnbsp;
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“They don't even do the minimum of maintenance, bill for ......”

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Oct 05,2014
Minithumbdown
By: 'P***water'
Oct 05,2014
10 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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Was this helpful? Yes

“Freshwaters is absolutely the worst managing agency - they are ......”

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Aug 29,2014
Minithumbdown
By: 'AgainstFreshwaters'
Aug 29,2014
20 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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“Originally managed (managed in name only) by Freshwater and subsequently ......”

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Aug 04,2014
Minithumbdown
By: 'Victoria'
Aug 04,2014
12 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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“Freshwater are terrible agents they have charged me over the ......”

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May 09,2014
Minithumbdown
By: 'Keith Harrington'
May 09,2014
8 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I've been told that the ...
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What agent could do to change your mind?
Listened to me
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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