Freshwater Property Management
London, NW11
1.7/5, 17 reviews
18% recommended
57% sales valuation accuracy
57% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

“corruption...”

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May 09,2019
Minithumbdown
By: 'scammed'
May 09,2019
0 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !!
next Grenfell tower ?? - criminal negligence ?

If you want to collaborate contact me on: rainmakerproperties@icloud.com

They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees).

Yet they did not even manage to fix the lock for the external door, (the door to the entrance of the building, 2nd entrance ) which had been broken for a decade now !!

This is a serious fire hazard ! This could be the next Grenfell tower.
If this handle gets misplaced, and there is a fire - nobody is going to come out alive from this building !! Because its not possible to open the door without the handle !!
I just tried it again on 30/3/19 !!
Same story 10 years !

I know, they will say there is fire exit at the back, but if there is a fire, and i will run up to the 3rd floor to get out of the kitchen, I somehow don't think I am going to make it.

Pictures enclosed of the door and the broken handle which falls once you touch it!
It did fall, and I tried to open the door to get out, but I couldn't !! I was locked in!!!

What external works did they do for £349000 ??
They could not even manage to fix the external door handle and a proper lock ?!!!

We really would like to know, what they have done for £ 349000, and what work had been done to justify such a huge expense for such a small building.

2. With relation to Kandler's complaint about leak to the floor below,
I enclosed the surveyor's report which shows that water had been leaking into our flat from the roof, for years now, and sometimes so bad that it goes 2 floor down!!!
there is dump in the walls and stain marks on the ceiling.

I will also mention that Freshwater also refused to allow access to the building surveyor to inspect the roof !
And Mr Kandler had manage to intimidate one building surveyor, after I paid him,
he also did not forget to mention to that surveyor "what a horrible person I am".

This is Mr Kandler's "system", he tries to discredit witnesses in order to win,
anything goes with him, obstruction of justice, intimidating witnesses, Lying in court, not allowing witnesses to talk to us, which is essential to our defences and/or counterclaims,
against his false allegations. That is how he builds a case, by intimidating witnesses, and distorting facts.
He had done so in 2016 as well, When there was leakage from our floor to the floor downstairs, he did not allowed the tenants from the flat below to talk to us, To even tell us whether the leak had stopped or not, and also in 2013 instructed Exelsoir not to talk to us and not to give us any information "because we have been to court".

November 2013 - Huge flooding from the roof into our flat which went to The floor below, flat 19 as well - he ordered Excelsoir - who took 3 weeks to find and fix the problem, Not to speak to us !!

DEAR LESSEES /TENANTS

JUST TO LET YOU KNOW, THAT THIS BUILDING IS NOT SAFE.
IN 2014 WE WERE CHARGED £ 349000 !!!FOR EXTERNAL WORKS, + £ 7000 MANAGEMENT FEE (MISMANAGEMENT FEE).
YET - THE ENTRANCE DOORS TO THE BUILDING HAVE NEVER BEEN SECURED!!
ANYONE CAN ENTER THE BUILDING BY SWIPING A CARD THROUGH THE ENTRNCE DOOR AND BREAK INTO
YOUR HOME !!
SQUATTERS HAVE BEEN BREAKING INTO THE TOP FLOOR
FLATS WHEN THEY ARE EMPTY !!
BECAUSE THEY CAN !!
THEY ENTER INTO THE BUILDING -
UNITERRUPTED !!!
2ND ENTRANCE - THE HANDLE FROM INSIDE THE MAIN DOOR KEEPS FALLING OUT/DOWN - THIS HAD BEEN GOING ON FOR THE LAST 10 YEARS !! YET £349000 WAS NOT ENOUGH TO FIX THAT, AND TO SECURE ALL 4 ENTRANCES TO THE BUILDING !!
WHEN I TRIED TO COME OUT OF THE BUILDING, I TRIED PULLING THE DOOR WITHOUT THE HANDLE, AND FOUND MYSELF LOCKED IN !!!
IF THERE WAS A FIRE, I WOULD NOT HAVE HAD TIME TO RUN BACK INTO THE FLAT, IN ORDER TO GO OUT THROUGH THE BACK DOOR !
IF THERE WAS A FIRE NOBODY IS GOIGN TO COME OUT OF THE BUILDING ALIVE .
THIS COULD BE THE NEXT GRENFELL TOWER !

We got a video and pictures to show how anybody can enter the building uninterrupted ! through the main entrance door to all 4 entrances.

Btw, I checked with Brad what the charge to put a new lock safe loveWith talkies,
£250 Per door ! That is total of £1000 !!for all 4 entrances, to gurantee that squatters cannot go in.
With £349000 for external works, they could not do this to keep the lessees and their tenants safe ?
Also Person, PES security locks, quoted me same amount 250 per door, this is the
highest security possible, you cannot cut those keys anywhere apart for through
PES ( we got those locks and keys in Eagle Lodge).
Comment on agent fees
Extremely bad
Was this helpful? Yes
By: Rachel Hobdell
May 09, 2019
We are now taking Freshwater to civil fraud litigation, any building can join in with us. If you want to join in Please email me at : rainmakerproperties@icloud.com

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Opening Hours
Address

Freshwater Property Management
Vivian House 166 Hampsted Way
Golders Green,London
Greater London
NW11 7YE
020 8455 4685

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 57% 57% £240,000 £450,000
Lettings 0% 50% £975 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 2 5 0 0 0 1 1 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I have been living in the same property for 5......”

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Sep 04,2019
Minithumbdown
By: 'Alessandro'
Sep 04,2019
2 people found
this helpful
I have been living in the same property for 5 years now. Before Maureen Arthur I dealt with 2 other agents and they were actually very good. Maureen has been the new estate manager for nearly 1 year now. She has never replied to any of my emails ...
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“Car parking problem...”

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Jun 19,2019
Minithumbdown
By: 'Daisy'
Jun 19,2019
0 people found
this helpful
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car ...
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Comment on agent fees
I have no idea.
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“corruption...”

Share on :
May 09,2019
Minithumbdown
By: 'scammed'
May 09,2019
0 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: rainmakerproperties@icloud.com They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees). ...
read full review
Comment on agent fees
Extremely bad
Was this helpful? Yes
By: Rachel Hobdell
May 09, 2019
View all comments (1)
We are now taking Freshwater to civil fraud litigation, any building can join in with us. If you want to join in Please email me at : rainmakerproperties@icloud.com ...

“Rude unprofessional and inexperienced...”

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Jan 06,2019
Minithumbdown
By: 'Berish'
Jan 06,2019
3 people found
this helpful
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly ...
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Comment on agent fees
Terrible
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“Hi, I have been 7 years with freshwater and I never ......”

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Mar 09,2018
Minithumbup
By: 'Djazia biad'
Mar 09,2018
1 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
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“I have e mailed Jemma Berry now 5 times. She never ......”

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Dec 06,2017
Minithumbdown
By: 'Terence Lazar'
Dec 06,2017
7 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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“I've been with Freshwater for the last 3 years. We have ......”

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Mar 29,2017
Minithumbup
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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“I have been a Tennant with freshwater for the last 7 ......”

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Mar 22,2017
Minithumbup
By: 'miss woolcott'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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Was this helpful? Yes
By: Yvonne I.
Apr 04, 2018
View all comments (1)
PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...

“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
Minithumbdown
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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“Terrible in every aspect. Tried to contact them and had ......”

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Jun 05,2015
Minithumbdown
By: 'Angry Tenant'
Jun 05,2015
10 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
Attached Filesnbsp;
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“I totally agree with all the comments on here. For ......”

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May 30,2013
Minithumbdown
By: 'hof100'
May 30,2013
19 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater ...
read full review
Was this helpful? Yes
By: Si
Jun 02, 2014
View all comments (3)
Thanks for your comments and feedback, much appreciated ...

“We were shown the house by an agent from Spencers ......”

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Mar 22,2012
Minithumbdown
By: 'sanmon999'
Mar 22,2012
11 people found
this helpful
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in ...
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What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!
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By: vonnie
May 06, 2013
View all comments (8)
I feel for you, rotten company -told my daughter her flat would be refurbished but on the day it was a shambles, she had knowhere to go so had to accept she had her 6 month old son with her. She was still promised things would be sorted, wall paper fell down after a couple of days, mould started to show after a few days, garden full of rubish i.e shopping trolley, tyres and broken glass, there was a leak before xmas front room carpet ruined and floorboarsd in the kitchen ruined - they left he ...

“Our block was managed by Freshwater from the 1960s onwards. ......”

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Feb 23,2012
Minithumbdown
By: 'WornoutLeaseholder'
Feb 23,2012
24 people found
this helpful
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual ...
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By: ralph
Mar 24, 2014
View all comments (2)
is there a group that can go against Freshwater Group? I do hope so...that are robbers!! ...

“This is the worst company! Please check the freeholder before ......”

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Jan 21,2012
Minithumbdown
By: 'Katy'
Jan 21,2012
12 people found
this helpful
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem! Cant wait to sell my flat and buy a new one, but not with them! Hate them sooooooooo much!...
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“Freshwater consistently invoice for non existent services. They say work ......”

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Oct 02,2011
Minithumbdown
By: 'PEB'
Oct 02,2011
14 people found
this helpful
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails. It is impossible to resolve queries, dispute charges or discuss bad ...
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Was this helpful? Yes
By: hof100
May 30, 2013
View all comments (10)
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d ...

“Does this mean they may go bust?http://www.companycheck.......”

Share on :
Aug 16,2011
Minithumbdown
By: 'concerned'
Aug 16,2011
4 people found
this helpful
Does this mean they may go bust? http://www.companycheck.co.uk/company/00891786...
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“I have a long lease where they are freeholders. Over ......”

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Jul 12,2011
Minithumbdown
By: 'Veronica'
Jul 12,2011
9 people found
this helpful
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, ...
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By: stillunamused
Oct 19, 2013
View all comments (3)
The case in question was sort of resolved today, but Ditchwater know EVERY trick there is to play. They admitted liability to damage caused knowing my friend was in receipt of Legal Aid and therefore would have to accept their offer to wipe the monies they claim he owed them. Yet if he does accept , then as it didn't reach a courtroom, HE would be liable to pay his le gal Aid - £25,000 whilst they walk away smiling. If he doesn't accept, his legal Aid is stopped as he has been offered a reason ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Freshwater Property Management, London NW11 7YE


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