Freshwater Property Management
1.2/5, 100 reviews
6% recommended
33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
50% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £180,000 £450,000
Lettings 40% 50% £850 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 12 4 45 0 0 0 3 2 34
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“This company are an absolute disgrace they `m......”

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Sep 05,2021
Minithumbdown
By: 'Stephen William Davis'
Sep 05,2021
1 people found
this helpful
This company are an absolute disgrace they `managed` my commercial property in Heaton Moor in Stockport Greater Manchester they charged 16,000 pounds for repairs in one year for 10 plus shops each for replacing some railings and marking out car park. They have one intention only which ...
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By: Diane De Marzo
Oct 19, 2021
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I agree entirely. Very similar experience ...

“extremely rude staff that treat tenants like ......”

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Aug 19,2021
Minithumbdown
By: 'whatever'
Aug 19,2021
0 people found
this helpful
extremely rude staff that treat tenants like rubbish. Every single time they come in they ask for our details and our landlord has also given them - but they never use them to contact us prior coming. They may call themselves a property management company, ...
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“It’s a shame Zero stars wasn’t an option......”

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Jul 31,2021
Minithumbdown
By: 'LGL'
Jul 31,2021
0 people found
this helpful
It’s a shame Zero stars wasn’t an option. There’s a reason their staff turnover is so high, and they’ve had an awful reputation for so many decades. Vile company. I wouldn’t touch them with a barge pole ever again....
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“DO NOT RENT A PROPERTY FROM THEM!!!!...”

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Jun 27,2021
Minithumbdown
By: 'Jemma Anderson 89'
Jun 27,2021
1 people found
this helpful
Really can’t even describe how terrible this agency is. DO NOT RENT A PROPERTY THEY MANAGE. No matter how nice or how good the price you will regret it. No replies, rude office staff, repairs never done or by terrible cowboy builders/plumbers who ...
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“Awful is an understatement...”

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May 18,2021
Minithumbdown
By: 'April'
May 18,2021
2 people found
this helpful
I would rate FreshWater a zero if possible. They treat the lease holders as cash cows, continually do building work, with their own contractors who bill far far above the going rate for substandard work. They ignore emails, if you do get a response it’...
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“They are totally incompetent never buy a a fl......”

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Mar 02,2021
Minithumbdown
By: 'Gail'
Mar 02,2021
3 people found
this helpful
They are totally incompetent never buy a a flat as they overcharge and do nothing’. They overcharge all the time and deliver nothing totally incompetent I would give no stars as disgusting...
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“The most incompetent people, extremely rude a......”

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Jan 19,2021
Minithumbdown
By: 'Fabiola'
Jan 19,2021
1 people found
this helpful
The most incompetent people, extremely rude and disrespectful. This agency company is a joke. No one ever replies to any of our requests of phone calls. 1 start it's even too much as rating....
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“The most incompetent company I have ever deal......”

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Mar 24,2020
Minithumbdown
By: 'Neil'
Mar 24,2020
10 people found
this helpful
The most incompetent company I have ever dealt with, problem is that they don't even realise that they are incompetent. Arrogant and rude but they continue to take your money regardless of how much stress they put you through. I have so many complaints regarding ...
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“unprofessional, unsafe people to deal with, v......”

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Feb 11,2020
Minithumbdown
By: 'Ahmed'
Feb 11,2020
6 people found
this helpful
unprofessional, unsafe people to deal with, very low n bad management from an agent called Tayla, be carful off dealing with them we are talking them to court...
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By: Cynthia
Aug 24, 2020
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Hi Ahmed, Please how did your court case go? I need help and advice to take them to court. They have constantly harassed me. Many Thanks, ...

“**It is with no exagge......”

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Feb 06,2020
Minithumbdown
By: 'NP'
Feb 06,2020
3 people found
this helpful
** It is with no exaggeration that I say that even 1 star is far too generous to rate my overall experience with ** and in part Freshwater Property Management. It is a constant struggle to get in touch with her as she seems to always be away ...
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“a nightmare!...”

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Oct 05,2019
Minithumbdown
By: 'SB'
Oct 05,2019
0 people found
this helpful
Before having dealt with * we had an incredibly helpful agent who whenever i needed her would respond to emails and calls. However, having to deal with * is becoming increasingly frustrating and difficult. She does not respond to emails and when you call she is aggressive, ...
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“Car parking problem...”

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Jun 19,2019
Minithumbdown
By: 'Daisy'
Jun 19,2019
2 people found
this helpful
They own property to rent in St Marychurch road in Torquay Devon. They rent out around 8 retail outlets, the problem is that there is no car park for these property's. Sainbury's has parking for 8 only. This area is now being used as a general car ...
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Comment on agent fees
I have no idea.
Was this helpful? Yes

“corruption...”

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May 09,2019
Minithumbdown
By: 'scammed'
May 09,2019
3 people found
this helpful
FIRE HAZARD IN THIS BUILDING AND SQUATTERS !! next Grenfell tower ?? - criminal negligence ? If you want to collaborate contact me on: rainmakerproperties@icloud.com They did "major external works" in 2014, and charged us £305k for work, £49k for professional services, 7000 managing fees (or mismanagement fees). ...
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Comment on agent fees
Extremely bad
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By: Anita
Aug 24, 2020
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Please I need help and more than happy to collaborate. They have been harassing me to pay money for no good reason. Please get in touch ...

“Terrible...”

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Mar 21,2019
Minithumbdown
By: 'Angela'
Mar 21,2019
4 people found
this helpful
I would give no stars if I could. The worst company I have to deal with, and that's saying something considering I have to deal with so many different service companies as part of my job. The over charging for every single thing is horrific, ...
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Comment on agent fees
Terrible - horrific over-charging and fees
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“Please READ!...”

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Mar 14,2019
Minithumbdown
By: 'Bad!'
Mar 14,2019
5 people found
this helpful
I represent a Residents Association of a property managed by Freshwater. We have read your reviews and know exactly how you feel! They have been overcharging us and providing us with poor building maintenance and upkeep for years. We are sick of it and intend ...
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Comment on agent fees
Atrocious
Was this helpful? Yes

“Rude unprofessional and inexperienced...”

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Jan 06,2019
Minithumbdown
By: 'Berish'
Jan 06,2019
5 people found
this helpful
Maureen is the rudest property manager i have ever come across. From my first conversation with her it is obvious she is inexperienced in her field. I work for a pm company too and she is an example of why our industry is falling rapidly ...
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Comment on agent fees
Terrible
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“Great Experience !!...”

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Jan 03,2019
Minithumbup
By: 'Amit'
Jan 03,2019
0 people found
this helpful
I would like to share my recent experience with Freshwater Management company. Ms Shioban and Mr Jonathan were really great to work with. I was in need of a parking bay during Christmas vacation but due to most of the staff being on Holiday , the ...
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Comment on agent fees
Fees is good when such quality of service is provided.
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“Scam. In synopsis the worst experiences for decades. Not trustworthy. Hard to find. Never reply emails...”

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Oct 03,2018
Minithumbdown
By: 'Mark'
Oct 03,2018
4 people found
this helpful
The worst and idiotic unresponsiveness with rude dismissive attitude and apathy to all problems Safety of properties and residents compromised for years without any action. They are all in stupor there Maybe they should share what they are on! Avoid them at all costs Their ...
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Comment on agent fees
Huge fees for stupid things without consulting us
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By: Anti Freshwater Residents Association
Mar 14, 2019
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Hello, I represent a Residents Association whose members have also had awful experiences at the hands of Freshwater. The company has showed us complete contempt and disregard concerning our buildings upkeep, maintenance and safety. They are rude, unresponsive and extortionate. We are mounting a legal challenge and have sought consultation, they will try and bully us with their financial clout however if we band together, we can support each other in gathering evidence against them. If you are ...

“OVERBILLING IS A CRIMINAL OFFENCE...”

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Aug 16,2018
Minithumbdown
By: 'Scammed'
Aug 16,2018
7 people found
this helpful
We have been overcharged for at least 8 years - between 130,000 to 150,000 per year for service charge. Over 10 years we paid about £10,000 per year for a run down building on the North Circular road, (this is not Kensington or Chelsea). Examples : They put a new boiler,...
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Comment on agent fees
Extortionate fees
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“Hi, I have been 7 years with freshwater and I never ......”

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Mar 09,2018
Minithumbup
By: 'Djazia'
Mar 09,2018
2 people found
this helpful
Hi, I have been 7 years with freshwater and I never had any problems.i did move house one month ago with the help of Maureen Arthur I moved in one week to a very nice flat fully refurbished with new carpet new kitchen a nice ...
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Comment on agent fees
Good
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“They:- don't reply to emails.- are unhelpful over ......”

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Jan 05,2018
Minithumbdown
By: 'Michael'
Jan 05,2018
13 people found
this helpful
They: - don't reply to emails. - are unhelpful over the phone. - charge me £5,000 a year for a small one bedroom flat - regularly come up with very expensive works and collect a percentage of it as management fee - are unwilling to repair ...
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Comment on agent fees
very bad
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By: Mitch
Jul 02, 2018
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Hi Michael I saw your post regarding issues your are having with your managing agent and I may be able to help. The company I work for has help many residents move away from unethical managing agents who charge extortion fees for little and sometimes non existent work. If you would like more information please do get in touch. Regards Mitch morton-hunte@outlook.com ...

“I have e mailed Jemma Berry now 5 times. She never ......”

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Dec 06,2017
Minithumbdown
By: 'Terence'
Dec 06,2017
8 people found
this helpful
I have e mailed Jemma Berry now 5 times. She never replies and apart from her rudeness, I find it so unprofessional and not acceptable in business in 2017. I am a superb leaseholder of Freshwatee for 20 years, always looking after their properties and general being....
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By: Hilary
Jun 14, 2021
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The swathe of negative feedback I’m reading on here chimes exactly with my own experience as someone who rents one of their properties. Needs -even if of a desperate nature , like severe black mould and leaks- are not attended to with any urgency if at all. Emails and phone calls (to Caroline) are not responded to. A contemptible company (in addition I note their stance on women not being allowed on the board) which I hope get their comeuppance one day. ...

“I cannot put into words how stressful it is to ......”

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Nov 07,2017
Minithumbdown
By: 'N.B'
Nov 07,2017
10 people found
this helpful
I cannot put into words how stressful it is to try and deal with these people. They don't respond to enquiries unless forced to and then expect full service charges. Very poor! By law all Estate, Lettings and Property Management Agents MUST join a Government ...
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Comment on agent fees
Bad
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“They are absolutely horrible landlords. I rented one of their ......”

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Oct 23,2017
Minithumbdown
By: 'Tom'
Oct 23,2017
6 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
Was this helpful? Yes

“Since buying a leasehold flat in a Freshwater block about ......”

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Sep 21,2017
Minithumbdown
By: 'Disappointed'
Sep 21,2017
9 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
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“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”

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Apr 21,2017
Minithumbdown
By: 'UnhappyLeaseholder'
Apr 21,2017
13 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat ...
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Comment on agent fees
Massively over priced
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“I've been with Freshwater for the last 3 years. We have ......”

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Mar 29,2017
Minithumbup
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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“I have been a Tennant with freshwater for the last 7 ......”

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Mar 22,2017
Minithumbup
By: 'miss'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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By: Yvonne I.
Apr 04, 2018
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PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...

“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
Minithumbdown
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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“Terrible company , they bleed you dry. They must have policies ......”

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Mar 26,2016
Minithumbdown
By: 'Tennant'
Mar 26,2016
19 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
Attached Filesnbsp;
Comment on agent fees
EXTREMELY BAD
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By: Lucinda
Nov 22, 2017
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Tryst me when I say they have no policies or procedures. Very out-dated office. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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