33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
55% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 107
7th Nov 2023
reviewed by 'Amanda'
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
2nd Jun 2023
reviewed by 'Rhianne'
1st Apr 2023
reviewed by 'John'
23rd Jun 2022
reviewed by 'hossien'
7th Mar 2022
reviewed by 'Doug'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £180,000 | £550,000 |
| Lettings | 40% | 55% | £850 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 12 | 4 | 49 | 0 | 0 | 0 | 3 | 3 | 36 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Freshwater Property Management Branches (view all 5)
Aug 25,2010
Aug 25,2010
2
people found
this helpful
this helpful
I agree to all the comments re Freshwater, high repair bills which if I were in charge I could have got done for quarter of the cost, rude people on the phone and the work that is carried out. Well I dont think any is ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2010
Jul 26,2010
0
people found
this helpful
this helpful
Me and my fellow leaseholders are currently trying to buy the freehold from them... Has anyone ever been successful in doing this before??...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2011
View all comments
(2)
Don't bother you waste your time that's their business buying Freeholds.
They own over 300,000 flat in London so don't bother wasting your time fighting such a company.
They have enough money and don't mind fighting till the end.
There is a reason how their on the stock market making a fortune. ...
May 30,2010
May 30,2010
0
people found
this helpful
this helpful
I'm so glad to have found this group. I have received such awful service over the last 3 years that I can't even begin to list them out.
What I'd like to do is spend some time talking with someone from Freshwater to help them improve ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18, 2010
View all comments
(1)
Tried talking to freshwater for 10 years to improve their treatment of tenants. You will end up having the same views as the rest good luck. ...
Jan 15,2010
Jan 15,2010
0
people found
this helpful
this helpful
We are in the process of extending our lease with Freshwater/Daejan Properties. Our victorian house has been converted into 2 flats. In 2002 Daejan charged the ground floor flat a premium of ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 10,2010
Jan 10,2010
0
people found
this helpful
this helpful
I have a problem with the sky satelite feed into my flat. Freshwater have put up every obstacle to actualy do something about it. My partner called them about the loss of signal yet again and she heard in the background "tell her husband to ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30, 2011
View all comments
(5)
Be concerned! Really. Having been in the care of Freshwater properties for about twenty years. Had to move from central London, because there was no maintenance, so building fell apart and it was an eight grand service charge. The creep up on you like that. ...
Dec 23,2009
Dec 23,2009
0
people found
this helpful
this helpful
I wish more people would report what they are going through with this company!!
What about doing some large campaign against them on the web??...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09, 2012
View all comments
(6)
HI, I wrote few days ago about the experience with freshwater. I also mentioned that the ceiling collapsed on my husbands head who was taken to the hospital. We complaint several times about the leakage to freshwater but did not find anything sorted out. Height of negligence that no one from the compnay rang us to find out how is my husband. Infact they shut their offices and left for xmas. I thought maybe after xmas they will get in touch but to my expectations no one called or wrote to us. We ...
Dec 21,2009
Dec 21,2009
0
people found
this helpful
this helpful
Wow......I feel sorry for all of you Haters of Freshwaters! Fortunate for me I have found since leaving the council that there is something called great service. They have been efficient, polite, professional & for that reason I have continually continued my tenancy with them. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30, 2011
View all comments
(2)
Yep definitely sounds like you are working for Freshwater. Having overcome my difficulties with them and moved out of town. Ten years ago, feeling a lot better. It was obscene. Lazy, incomplete, overpriced and almost like living in Dickenzia. x ...
Nov 27,2009
Nov 27,2009
0
people found
this helpful
this helpful
I am a Leasholder in a complex they own near Marble Arch. My solicitors have also worn me, but i proceeded. Skyrocket Service Charges have a direct negative impact in the property price. We are trying to get rid of them. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20, 2009
View all comments
(1)
Your need to exercise the right to manage.
See www.rtmf.org.uk ...
Nov 19,2009
Nov 19,2009
0
people found
this helpful
this helpful
They do not respond to letters or phone call, after 3 years of trying to get them to do repairs they still will not do it...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2009
Nov 04,2009
0
people found
this helpful
this helpful
Really couldn't care less about the tenants in the properties they manage. Their only action seems to be to increase rent and ignore your calls. Avoid like the plague....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2009
Oct 16,2009
0
people found
this helpful
this helpful
Useless quality of service, we are never consulted about and work that is carried out even when it effects the appearance of our property (came home to find all the front doors had been painted in a sludge brown to name one) overcharged for basic ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21, 2009
View all comments
(1)
You need to exercise your Right to Manage.
See www.rtmf.org.uk ...
Sep 14,2009
Sep 14,2009
0
people found
this helpful
this helpful
Just a total waste of time, sky high lease renewals, ludicrous maintainance ans insurance charges. Manage yor own property and put these crooks out of business for good!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08, 2009
View all comments
(1)
The lettings manager is responsible for all this so suggest you contact her. ...
Sep 04,2009
Sep 04,2009
0
people found
this helpful
this helpful
Dear Fellow Freshwater haters (I note there seem to be no Freshwater lovers, which is completely understandable)
I own a property in North London where unfortunately Freshwater aka Daejan aka Highdorn are the Freeholder. This ramshackle company know no bounds to their complete lack of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16, 2009
View all comments
(1)
I too am unfortunate enough to heve Freshwater manage my property but I am on the SW London/ Surrey border. Myself and my neighbours are sick of the poor quality of service and being ripped off at every oppotunity and are interested in managing our own property with a view to buying the leasehold also, any advice from yourself or anyone else who reads this about where to start? Many thanks. ...
Jul 21,2009
Jul 21,2009
0
people found
this helpful
this helpful
They have not fixed the lift in our block for more than a year, building lights never repaired in months had to climb the stairs in pitch dark.
They have no work ethics at all....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 29,2008
Dec 29,2008
0
people found
this helpful
this helpful
Freshwater are the rudest, most unprofessional agent I have ever come across. they are unresponsive to any problems, such as plumbing, repair work or other 'services' we pay them for and on top of it, the service charges have sly rocketed since I moved into ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08, 2009
View all comments
(1)
These people need killed my father.
Not dealing with the tiniest of problems led to near catastrophic ends.
Do not use these people. ...
Nov 29,2008
Nov 29,2008
0
people found
this helpful
this helpful
Freshwater are racist, have taken no action against a resident who has committed race hate crimes, and victimise the complaints instead. Even the police and MP acknowledge this problem.
They also discriminate against the disabled by not allowing vehicles to park outside their flats to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 27,2008
Nov 27,2008
5
people found
this helpful
this helpful
I am a property owner/leaseholder/tenant in a large 18 story high rise managed by Freshwater. Building exterior and interior common parts not painted or repaired for over 25 years. Single pane windows no insulation and Service charges skyrocketing year on year. Freshwater office staff rude ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 17, 2021
View all comments
(13)
I have found prefect solutions regarding leasehold interest on your website Thanks! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
