Freshwater Property Management
1.2/5, 107 reviews
7% recommended
33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
55% lettings fee satisfaction

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 107
7th Nov 2023
reviewed by 'Amanda'
“These horrendous crooks evicted an 80 year old single female family member. There were arrears on the rent left from her ......”
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
“These people are absolute crooks. They hyper inflate costings for projects way beyond any reasonable and independent quotes obtained by ......”
2nd Jun 2023
reviewed by 'Rhianne'
“Absolutely horrible dealing with them. When I first rented the property I wasn’t aware of how many large gaps ......”
1st Apr 2023
reviewed by 'John'
“I have owned a property managed by the Freshwater group for almost 20 years and have always found them responsive and ......”
23rd Jun 2022
reviewed by 'hossien'
“I DO NOT KNOW WHERE TO START THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH IT I WILL BE ......”
7th Mar 2022
reviewed by 'Doug'
“The worst property management company I've ever had to deal with. Not that this is a surprise from looking at ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £180,000 £550,000
Lettings 40% 55% £850 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 12 4 49 0 0 0 3 3 36
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Freshwater Property Management Branches (view all 5)
Croydon, CR0
London, NW11
London, W14
London, WC2H
Sutton Coldfield, B76

“They are absolutely horrible landlords. I rented one of their ......”

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Oct 23,2017
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By: 'Tom'
Oct 23,2017
6 people found
this helpful
They are absolutely horrible landlords. I rented one of their flats and would like to renew the contract with them. I told them in two months before the contract expired and sent all the required documents 30 before the contract expired but they did nothing about ...
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Comment on agent fees
I would not want to pay for the horrible services.
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“Since buying a leasehold flat in a Freshwater block about ......”

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Sep 21,2017
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By: 'Disappointed'
Sep 21,2017
9 people found
this helpful
Since buying a leasehold flat in a Freshwater block about two years ago I found the service charges to be excessive with unjustified increases of nearly 100% per year. The standard of the services very poor (especially for the level of charges) and the attitude of ...
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Comment on agent fees
Excessive
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“Rude & extremely unprofessional company. They over charge leaseholders & make up ......”

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Apr 21,2017
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By: 'UnhappyLeaseholder'
Apr 21,2017
13 people found
this helpful
Rude & extremely unprofessional company. They over charge leaseholders & make up their own prices & jobs. They quite happily take your money but do nothing to show for it & when a major job needs doing, they rip you off no end. I have a small 2 bed flat ...
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Comment on agent fees
Massively over priced
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“I've been with Freshwater for the last 3 years. We have ......”

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Mar 29,2017
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Djazia
By: 'Miro'
Mar 29,2017
1 people found
this helpful
I've been with Freshwater for the last 3 years. We have had few problems in the property and they were always fixed professionally and in a timely manner. Maureen is very friendly and helpful - a pleasure to deal with. I'm happy tenant with best landlords ...
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“I have been a Tennant with freshwater for the last 7 ......”

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Mar 22,2017
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Djazia
By: 'miss'
Mar 22,2017
2 people found
this helpful
I have been a Tennant with freshwater for the last 7 yrs we had damp in the back room a crumbling wall in front room needed new windows front and back door. Since Maureen started I did one phone call to her telling her the problems ...
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By: Yvonne I.
Apr 04, 2018
View all comments (1)
PLEASE READ THIS BEFORE : These comments are clearly spams. They are all regarding M. Arthur however the name : Djazia Biad comes on 3 reviews despite "By: miss woolcott " saying differently... Whoever makes these reviews should think twice before writes. This will be reported to admin as an abuse of the website. ...

“This agents are a joke! Constantly failed to address the ......”

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Jan 20,2017
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Djazia
By: 'Sandro'
Jan 20,2017
10 people found
this helpful
This agents are a joke! Constantly failed to address the issues in our rented flat, avoided our requests and questions, mould and damp never dealt with properly for over 5 years now, they employ the cheapest builders around and it shows, pictures available on request! The ...
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Comment on agent fees
They take your money, promptly. They are hard to contact, take long time to reply, switching people around so you always deal with someone new that needs to be told everything over and over again until you give up.
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“Terrible company , they bleed you dry. They must have policies ......”

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Mar 26,2016
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George
By: 'Tennant'
Mar 26,2016
19 people found
this helpful
Terrible company , they bleed you dry. They must have policies and procedures which they never follow and any repairs to the actual land around the buildings you are never consulted and the cost to the tenants are massively over inflated....
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What agent could do to change your mind?
EXTREMELY BAD
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Comment on agent fees
EXTREMELY BAD
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By: Lucinda
Nov 22, 2017
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Tryst me when I say they have no policies or procedures. Very out-dated office. ...

“We bought a flat within a block that is managed ......”

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Jan 22,2016
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By: 'Kate'
Jan 22,2016
14 people found
this helpful
We bought a flat within a block that is managed by Freshwater a year ago. When we purchased the property we were told the service charge was £200 per quarter but have paid over £300 every quarter and have just received a huge excess service charge invoice ...
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“My family lived in one of their properties for almost ......”

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Oct 19,2015
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By: 'disappointed'
Oct 19,2015
3 people found
this helpful
My family lived in one of their properties for almost ten years. The Staircase collapsed, the front door fell in. They had almost £100,000 in rent over this time and they failed to double glaze the windows. The damp was not apparent until slugs invaded our ...
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What agent could do to change your mind?
Carried out the repairs and brought the property up to the standard it should have been. They received a lot of money over the years and I never was in arrears. So it was very unfair.
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“Terrible in every aspect. Tried to contact them and had ......”

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Jun 05,2015
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Ian Lew
By: 'Angry'
Jun 05,2015
10 people found
this helpful
Terrible in every aspect. Tried to contact them and had to wait 3 weeks for a reply, no out of office message, nothing. They deal with the cheapest contractors/cowboys they can get hold of. Sent contractors from CITYVIEW MANAGEMENT without appointment or any contact, entered ...
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What agent could do to change your mind?
Very little really. Incompetent, irresponsible, nasty people.
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“This terrible company fails at every point to manage their ......”

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Feb 15,2015
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Patricia
By: 'Freshwater's'
Feb 15,2015
10 people found
this helpful
This terrible company fails at every point to manage their buildings; they overcharge for minimal "improvements" to the building, often try to charge residents for improvements on their own privately-owned flats by disguising them in the service charges, neglect ALL issues of health and safety, ...
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What agent could do to change your mind?
They could have done their job.
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Was this helpful? Yes

“They don't even do the minimum of maintenance, bill for ......”

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Oct 05,2014
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By: 'P***water'
Oct 05,2014
10 people found
this helpful
They don't even do the minimum of maintenance, bill for work that isn't done, they don't go for the lowest bidder for contracted work (you can imagine why) The properties are now classed as dilapidated so the only people who will buy them are ... Freshwater ...
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“Freshwaters is absolutely the worst managing agency - they are ......”

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Aug 29,2014
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Ian
By: 'AgainstFreshwaters'
Aug 29,2014
22 people found
this helpful
Freshwaters is absolutely the worst managing agency - they are lazy, overcharge and ignore requests for building manintence tasks to be done. We looked into removing them as managing agents, but they own slightly over 60% of the flats in our building, so the only way ...
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“Originally managed (managed in name only) by Freshwater and subsequently ......”

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Aug 04,2014
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By: 'Victoria'
Aug 04,2014
12 people found
this helpful
Originally managed (managed in name only) by Freshwater and subsequently two of their subsidiaries. Decades of disrepair, decades of non-accountability. Unexplained massive services charges followed by further charges for the same year. Lifts not functioning properly, building leaks, list far too long - just total ...
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“Freshwater are terrible agents they have charged me over the ......”

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May 09,2014
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By: 'Keith'
May 09,2014
8 people found
this helpful
Freshwater are terrible agents they have charged me over the odds for years in 2010 they sent me a letter telling me that the fencing around my property would be done in three stages over three years it is now 2014 and I've been told that the ...
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What agent could do to change your mind?
Listened to me
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“They are the worst company ever. It took us a ......”

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May 05,2014
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By: 'Dave'
May 05,2014
17 people found
this helpful
They are the worst company ever. It took us a court case and 3 years to extend our lease. they just kept asking for more more more. rude and unhelpful staff; unreasonable fees to let out your own property; 130 pounds just to answer the most basic ...
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By: Bernie H
Mar 11, 2017
View all comments (3)
We are currently going through the same nightmare of trying to extend our lease with Freshwater. If you really must go down this path make sure you use a solicitor who is a specialist in Lease Law and that is fully aware of Freshwater's reputation. They are the absolute pits to deal with. Beware of very over rated valuations from their surveyors, non-communication and downright obstruction! ...

“We have had a ¢â‚¬Ëœhistoric leak' in our shop for ......”

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Apr 29,2014
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By: 'Dan'
Apr 29,2014
14 people found
this helpful
We have had a ¢â‚¬Ëœhistoric leak' in our shop for a very long time, I have phoned and emailed Freshwater regarding the leak on several occasions with no avail. I would NOT even recommend this company to my worst enemy (if I had one!). The ...
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What agent could do to change your mind?
Answer emails / phone back after logging a complaint... Terrible service
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“This company manages my building and the maintenance of the ......”

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Apr 06,2014
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By: 'skrufreshwarts'
Apr 06,2014
12 people found
this helpful
This company manages my building and the maintenance of the building is average. They have charged legal costs to my service charge account which I refused to pay and they have taken me to court. Freshwater are b*****s hiding behind an unfair lease contract ...
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What agent could do to change your mind?
They could do their job and stop bullying me into paying excessive charges and totally unnecessary legal costs.
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By: Saj
Jan 07, 2015
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Hi.. Can you please get in touch with me regarding the block in b23 Thanks S ...

“The worst experience of my life. The property had damp ......”

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Mar 13,2014
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By: 'Suzan'
Mar 13,2014
6 people found
this helpful
The worst experience of my life. The property had damp and mold issues. After several complaints and emails requested them to rectify and solve the problem, no action was taken. When decided to vacate the property, they did not provide the reference confirmation upon several ...
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What agent could do to change your mind?
Respond to my requests, maintain the property and provide a fair service, send me my reference confirmation to the new letting agency instead of pushing my buttons and achieved to get to the point where I will escalate my problems to a higher level.
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“Utterly terrible. Company based purely around turning a profit with ......”

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Oct 29,2013
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By: 'jim101'
Oct 29,2013
15 people found
this helpful
Utterly terrible. Company based purely around turning a profit with total disregard to clients. I would give them a negative score if I could. Word of advice never believe anything they say to you, and if they tell you something make sure you get it ...
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“Cannot believe I have put up with this nonsense for 30 ......”

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Oct 26,2013
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By: 'Sick&tired'
Oct 26,2013
9 people found
this helpful
Cannot believe I have put up with this nonsense for 30 years!! These people have charged me at least £40,000 in that time for essential work and excess service charges? When quizzed about these excess charges you receive the usual response - NONE. It's pay up or ...
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“Agree entirely with all the previous comments. We came back ......”

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Jul 15,2013
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By: 'N.Sharp'
Jul 15,2013
10 people found
this helpful
Agree entirely with all the previous comments. We came back to find the cupboard where our consumer unit is located had been locked. Tried contacting them on several occasions and was informed that someone would come round and unlock it. Three weeks later and it's ...
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“Freshwater Property Management currently manages the property I reside in ......”

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Jul 11,2013
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By: 'Very'
Jul 11,2013
13 people found
this helpful
Freshwater Property Management currently manages the property I reside in and the building next door. They are currently doing building works at Burnham Court (W2) and as a result of that work, I have found out they disposed of my new bike without my knowledge! ...
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What agent could do to change your mind?
This negative experience has marred my opinion of this company and as a result, I would never knowingly use them if I had a choice.
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“I totally agree with all the comments on here. For ......”

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May 30,2013
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By: 'hof100'
May 30,2013
19 people found
this helpful
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater ...
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By: Si
Jun 02, 2014
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Thanks for your comments and feedback, much appreciated ...

“Well, I'm glad that's over.I've sold my flat in ......”

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May 13,2013
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By: 'Paul'
May 13,2013
11 people found
this helpful
Well, I'm glad that's over. I've sold my flat in Taymount Grange now and will soon never have to deal with Freshwater again. Both in buying, leaseholding and finally in selling, my experience is that they are exceedingly slow, their bills are very very high ...
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What agent could do to change your mind?
Root and branch reform of your business. Update yourselves to serve your customers and you'll probably make more money...
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“It is unbelievable that a London based company, in this ......”

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Jan 30,2013
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By: 'DisgruntledofKent'
Jan 30,2013
14 people found
this helpful
It is unbelievable that a London based company, in this day and age, can operate as badly as these folks do. They are little more than a specter whose list of increasingly baffling charges arrive once a month on your doorstep. They have literally no ...
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By: carpenterg
Dec 30, 2013
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I used to work there. Just add the persons name then @highdorn.co.uk Every single person who works there has an email address. ...

“Freshwater are less than useless and you can never get ......”

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Jan 05,2013
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By: 'fedupwithfreshwater'
Jan 05,2013
13 people found
this helpful
Freshwater are less than useless and you can never get a straigh answer from anyone - I am still waiting for a reply to a letter sent 9 September 2012....that said they are very quick to harrass and bully you for excessive charges which I'm not ...
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What agent could do to change your mind?
totally alter their customer service and adopt a more professional, transparent and more ethical approach when dealing with leaseholders who effectively are the one's stumping up considerable fees to freshwater. Also take a pro-active approach to maintaining buildings rather than having to be asked to do something by residents who then have to endure lengthy delays to see if anything is done.....they are positively mickey mouse
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“Sadly can only re-iterate the other reviews on Freshwaters or ......”

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Jan 04,2013
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By: 'Julie'
Jan 04,2013
15 people found
this helpful
Sadly can only re-iterate the other reviews on Freshwaters or one of their many subsidiaries inadequately explained excess charges and the run down condition of the 18 storey block in which I reside. Thanet District Council is our Superior Landlord therefore have a moral if not ...
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“Freshwater? More like Pond Scum. I had dealings with these ......”

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Nov 22,2012
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By: 'Noel'
Nov 22,2012
22 people found
this helpful
Freshwater? More like Pond Scum. I had dealings with these money-grabbers as a leaseholder of an apartment in North London. Their objective seems to be to squeeze the maximum amount of money from their tenants for the least amount of effort. Most of the time ...
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“People have suffered enough from these money grabbing awful people. ......”

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Nov 09,2012
Minithumbdown
By: 'Letsgetjustice'
Nov 09,2012
16 people found
this helpful
People have suffered enough from these money grabbing awful people. Freshwater have no interest in the properties they own, they have no interest in their tenants, their only interest is in using the current legislation to extract and extort maximum monies from innocent people. We ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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