33% sales valuation accuracy
33% sales fee satisfaction
40% lettings valuation accuracy
55% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
View all Reviews 107
7th Nov 2023
reviewed by 'Amanda'
12th Sep 2023
reviewed by 'Mr Laurence Burrows'
2nd Jun 2023
reviewed by 'Rhianne'
1st Apr 2023
reviewed by 'John'
23rd Jun 2022
reviewed by 'hossien'
7th Mar 2022
reviewed by 'Doug'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £180,000 | £550,000 |
| Lettings | 40% | 55% | £850 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 12 | 4 | 49 | 0 | 0 | 0 | 3 | 3 | 36 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Freshwater Property Management Branches (view all 5)
Jul 14,2012
Jul 14,2012
14
people found
this helpful
this helpful
I am investigating a lease extension for my mother who is elderly and has been in hospital for six months and is now back home. Her lease has 21 years remaining on a flat that she bought back in 1980 of which the Landlords are Freshwater. I ...
read full review
read full review
What agent could do to change your mind?
Relate to those they deal with as human beings with compassion and as if they were their mother, son or daughter - would they want their nearest and dearest to be dealt with in the same way? What goes around comes around after all.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Oct 19, 2013
View all comments
(3)
Contact me to discuss freshwater as i have a friend having trouble with them. [email protected] ...
Mar 22,2012
Mar 22,2012
11
people found
this helpful
this helpful
We were shown the house by an agent from Spencers in Woodford Green who didn't even take us to the garden. The house was still undergoing major works but assured it would be ready by moving in day (in 5 days time). When we moved in ...
read full review
read full review
What agent could do to change your mind?
they should provide a finished property where you can actually live in, not in a shelter fixed by cheap, dubious and amateur contractors whose only aim is to finish quickly using the cheapest materials around. totally painful!Attached Filesnbsp;
Was this helpful?
Yes
Yes
May 06, 2013
View all comments
(8)
I feel for you, rotten company -told my daughter her flat would be refurbished but on the day it was a shambles, she had knowhere to go so had to accept she had her 6 month old son with her. She was still promised things would be sorted, wall paper fell down after a couple of days, mould started to show after a few days, garden full of rubish i.e shopping trolley, tyres and broken glass, there was a leak before xmas front room carpet ruined and floorboarsd in the kitchen ruined - they left he ...
Feb 23,2012
Feb 23,2012
24
people found
this helpful
this helpful
Our block was managed by Freshwater from the 1960s onwards. The block was left in an awful state of disrepair until around 2001 (just after I bought my flat) and they started to do remedial works for which they overspecified, overcharged, wangled contracts with their usual ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24, 2014
View all comments
(2)
is there a group that can go against Freshwater Group? I do hope so...that are robbers!! ...
Feb 17,2012
Feb 17,2012
18
people found
this helpful
this helpful
Terrible, arrogant, un helpful and crooked. I cannot make any one understand how bad they are. They act like a bunch of characters from a Dickensian novel.Avoid....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2012
Jan 21,2012
12
people found
this helpful
this helpful
This is the worst company! Please check the freeholder before you buy a property! They are so rude, wont do anything if you have a problem!
Cant wait to sell my flat and buy a new one, but not with them!
Hate them sooooooooo much!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2011
Dec 22,2011
10
people found
this helpful
this helpful
We moved in their property 9 months ago. There has been a water leak since. We have informed them in writing on several ocassions but there has been no movement. Few days ago there was a heavy water leak from the above flat. We were covering ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2011
Oct 02,2011
14
people found
this helpful
this helpful
Freshwater consistently invoice for non existent services. They say work is done when it is not. They charge extortionate prices for work that is carried out. They never respond to letters/ phone calls / emails.
It is impossible to resolve queries, dispute charges or discuss bad ...
read full review
read full review
Was this helpful?
Yes
Yes
May 30, 2013
View all comments
(10)
I totally agree with all the comments on here. For years leaseholders at Burnham Court, Brent Street, Hendon were ripped off by Freshwater and got zero maintenance in return. As a result, someone fell through our fire escape stairs and was quite seriously injured. Freshwater then tried to charge us an extortionate amount for new fire escapes for teh whole block despite having pocketed our money without maintaining them in the first place. We also had problems with our block boiler breaking d ...
Sep 26,2011
Sep 26,2011
11
people found
this helpful
this helpful
Absolutely agree with all the comments on here... but don't know how to do anything/who to speak to about what rights we have. We really don't want to manage the property ourselves, just have a basic level of ok service for a fair price. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26,2011
Aug 26,2011
14
people found
this helpful
this helpful
The worst services /management company i have ever had to deal with . Dont do anything about anything - they take your money for service charges and when you have something to report they sit back on it and you have to constantly chase them. No ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2011
Aug 16,2011
4
people found
this helpful
this helpful
Does this mean they may go bust?
http://www.companycheck.co.uk/company/00891786...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 12,2011
Aug 12,2011
15
people found
this helpful
this helpful
After years of frustration about their poor service and excessive charges we jointly with all other leaseholders exercised our Right To Manage. However, 8 months after transferring the management to a new agent, we are still battling to get a response from Freshwater to transfer monies ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2011
Jul 12,2011
9
people found
this helpful
this helpful
I have a long lease where they are freeholders. Over the years some works were carried out to the block, which were usually very badly executed and some even appeared completely unnecessary. However, the block fell into disrepair and eventually major works were carried out, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2013
View all comments
(3)
The case in question was sort of resolved today, but Ditchwater know EVERY trick there is to play. They admitted liability to damage caused knowing my friend was in receipt of Legal Aid and therefore would have to accept their offer to wipe the monies they claim he owed them. Yet if he does accept , then as it didn't reach a courtroom, HE would be liable to pay his le
gal Aid - £25,000 whilst they walk away smiling. If he doesn't accept, his legal Aid is stopped as he has been offered a reason ...
Jun 07,2011
Jun 07,2011
4
people found
this helpful
this helpful
An appalling company - do not go anywhere near them. They seem to consider the tenant the enemy and someone to be exploited in every possible way....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 02,2011
Jun 02,2011
6
people found
this helpful
this helpful
We moved into the flat on Lady Margaret Road, and the next day we found the flat is infested with Mice problem which they didn't disclose when giving us the property, the sink was blocked and when we reported them 3 days after we moved in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20, 2011
View all comments
(1)
By the way, the Estate agency who sold us Freshwater flat on Lady Margaret Road was Emeraldproperty services, and the agents involved were Riza Sinelnikov, Mohammed Rizwan and Svetlana Sinelnikova. We did read about them in the past but when we found that they are the same estate agency and we mentioned infront of them, they said that NO we are not the same company, there is another estate agency with a similar name. We were idiots to trust their words. ...
May 20,2011
May 20,2011
5
people found
this helpful
this helpful
Absolutely appalling company. Do not under any circumstances have anything to do with them. They will harass and hound you and will not perform their duties....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2011
Apr 18,2011
4
people found
this helpful
this helpful
[[EDIT ORIGINAL START]]
Don't trust this Company or this branch!! They are incompetent.
[[EDIT ORIGINAL END]]...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 20, 2011
View all comments
(1)
This company/branch is corrupt and incompetent, they charge residents for unnecessary work
Don't trust ...
Apr 01,2011
Apr 01,2011
6
people found
this helpful
this helpful
The worst company I have ever had dealings with, the lack any morals and I would not risk any money with them. They would take the gold from your month if they could. There's a special place in hell from people like this....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2011
Mar 05,2011
8
people found
this helpful
this helpful
These people are simply unscrupulous crooks, they allow properties to fall into serious neglect and then charge incredible amounts to repair the damage.
Avoid!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 01,2011
Mar 01,2011
4
people found
this helpful
this helpful
Truly hideous. Escalating charges for parlous 'management' of our poor, crumbling block...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2011
Feb 16,2011
5
people found
this helpful
this helpful
Ruthless - what else can I say....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2011
Jan 31,2011
7
people found
this helpful
this helpful
I live in a block of flats in West London, managed by Freshwater. Our experience of this company has been extremely negative and I will never again move to a flat in a building managed by them. They respond to genuine problems (leaking pipes that ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2010
Dec 18,2010
8
people found
this helpful
this helpful
Freshwater are the kings of bad managers. Don't go anywhere near them....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2010
Dec 10,2010
1
people found
this helpful
this helpful
I have found them extremely good compared to most property management companies!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 05, 2013
View all comments
(3)
What drugs are you taking Chris?!! ha ha that made me laugh as if freshwater and the word good could actually in used in the same sentence! ...
Dec 08,2010
Dec 08,2010
2
people found
this helpful
this helpful
I have read with great interest there is an option form a Right To Manage Company then the leasehoders (owners) can appoint a managing agent of your choice not the freeholders. We have successfully completed 4 RTM schemes with two more in the pipeline. Any one ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 13, 2012
View all comments
(5)
Are you still dealing with these RTM scheme? Im having more trouble with Freshwater than a leasholder should ever have to deal with. How to I get in touch? ...
Dec 03,2010
Dec 03,2010
4
people found
this helpful
this helpful
We are a block of flats in Penge trying to acquire the freehold from daejan. Extension of the lease is apart from very difficult with these cowboys is also too expensive. If you buy freehold it will be very much cheaper than buying an extension. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17, 2011
View all comments
(2)
Hi Julian,
May I ask are you still living in this flat in Penge? I am thinking to buy a property managed by Freshwater - Anerley court.Do you not live by anu chance here? How did you get on with the freehold?
Thanks! ...
Dec 02,2010
Dec 02,2010
3
people found
this helpful
this helpful
There is no point going on about how terrible this company is, I've never in my life been spoken to in the way they did to me on the phone. They once fixed a loose slate on my roof, and charged the whole block ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2010
Oct 04,2010
3
people found
this helpful
this helpful
This company is an absolute joke. The actual management of their buildings is way below average and in fact they should be taken out of business. It is the 3rd time in 5 months since we moved into our property that we have been without hot ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2010
Sep 13,2010
3
people found
this helpful
this helpful
High service charges and very poor service. We are thinking of going for a Right to Manage. Anyone had experience of pushing this through with Freshwater?...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30, 2011
View all comments
(3)
If you can get in Touch with anyone at Trinity Court London WCIN Then you may hear concerns. It's been a long time since I sold my flat, but it was so bad, I moved. They are useless. ...
Sep 01,2010
Sep 01,2010
3
people found
this helpful
this helpful
Awful people!!!!!!! Rude beyond belief! I'll never want to deal with them again... They are just interested in taking your money. They treat customers with such disrespect.... they should be forbidden to do business! Shameful!...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
