Featherstone Leigh
2.4/5, 37 reviews
35% recommended
100% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
21% lettings fee satisfaction
Already a market leader, we aim to set the standard for service in the local property arena by combining a sensitive personal approach to both buyers and sellers, an expert knowledge of the market and a passionate pursuit of results. show more Already a market leader, we aim to set the standard for service in the local property arena by combining a sensitive personal approach to both buyers and sellers, an expert knowledge of the market and a passionate pursuit of results.

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Latest Reviews

 View all Reviews 37
15th Nov 2022
reviewed by 'Natalie'
“Excellent experience with Featherstone Leigh, Twickenham agency. Daniela Benrimoj helped us so much! All the process of buying property was ......”
9th Jul 2022
reviewed by 'Alesia'
“The worst agency in the world is Featherstone Leigh Twickenham!!! Please don’t ever use their services!!! Natasha -1 Star! ......”
28th Mar 2022
reviewed by 'Claudine Eastwood'
“We used Featherstone Leigh as part of a six strong, multi agency agreement when we needed to sell our flat ......”
21st Dec 2021
reviewed by 'Jo'
“We recently bought through Featherstone-Leigh in Twickenham. Daniela was helpful and responsive throughout and kept us informed at every stage. ......”
13th Dec 2021
reviewed by 'Ann Kenward'
“Featherstone Leigh were very professional, friendly and helpful from the word go. We initially dealt with Erica Hopkins and then ......”
10th Aug 2021
reviewed by 'Thomas'
“Really enjoyed my experience with Featherstone Leigh.Jo in the Kew office was a delight and I really felt like ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £411,000 £4,000,000
Lettings 100% 21% £1,100 £2,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 3 16 5 0 3 1 1 4
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Featherstone Leigh Branches (view all 14)
Kingston Upon Thames, KT1
Kingston upon Thames, KT1
London, SW11
London, SW14
London, SW6
London, W4
Richmond, TW9
Richmond, TW9

“Exxexperience with Featherstone Leigh, Twicke......”

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Nov 15,2022
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Daniela
By: 'Natalie'
Nov 15,2022
0 people found
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Excellent experience with Featherstone Leigh, Twickenham agency. Daniela Benrimoj helped us so much! All the process of buying property was fast and well organized,all emails were answered on time. Daniela is very attentive and professional. Our best recommendation...
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“The worst agency in the world is Featherstone......”

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Jul 09,2022
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By: 'Alesia'
Jul 09,2022
0 people found
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The worst agency in the world is Featherstone Leigh Twickenham!!! Please don’t ever use their services!!! Natasha -1 Star! I can’t believe that it can be so bad!...
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“We used Featherstone Leigh as part of a six s......”

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Mar 28,2022
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Daniela
By: 'Claudine Eastwood'
Mar 28,2022
0 people found
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We used Featherstone Leigh as part of a six strong, multi agency agreement when we needed to sell our flat urgently. Beth and Daniella far outshone the competition with excellent communication, very well qualified viewings and a phenomenal service all round. Once we entered into ...
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“Good communication - smooth process...”

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Dec 21,2021
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Daniela
By: 'Jo'
Dec 21,2021
0 people found
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We recently bought through Featherstone-Leigh in Twickenham. Daniela was helpful and responsive throughout and kept us informed at every stage. It also helped that the sellers were also very decent and communicative people so all in all it is was as stress-free as these things ...
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“Featherstone Leigh were professional, friendly and efficient...”

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Dec 13,2021
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Erica
By: 'Ann Kenward'
Dec 13,2021
0 people found
this helpful
Featherstone Leigh were very professional, friendly and helpful from the word go. We initially dealt with Erica Hopkins and then Daniela Benrimoj who kept us fully updated at every stage of our sale and helped to make the whole process less stressful. Thank you Daniela ...
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“Really enjoyed my experience with Featherston......”

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Aug 10,2021
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Jo
By: 'Thomas'
Aug 10,2021
0 people found
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Really enjoyed my experience with Featherstone Leigh. Jo in the Kew office was a delight and I really felt like I was in a cozy and kind village, certainly not London! I feel like one of the locals now and would recommend to a friend/ ...
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“If there was a zero star these muppets would ......”

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Nov 03,2020
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Phoebe
By: 'Peter'
Nov 03,2020
3 people found
this helpful
If there was a zero star these muppets would get it! Typical wide-boy attitude ...above the law and tenants (the customers) are treated like peasants. Well, their treatment of our family, on behalf of their landlord client, will not only cost them their reputation ...although ...
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“Absolutely brilliant service - Twickenham bra......”

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Jul 31,2020
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Celia
By: 'Lindsay'
Jul 31,2020
0 people found
this helpful
Absolutely brilliant service - Twickenham branch .from Celia Abbott.. seamless prowess from start to finish. Professional and very friendly .. would highly recommend....
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“Illegal, immoral, incompetent - DO NOT USEIf......”

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Sep 05,2019
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By: 'Amber'
Sep 05,2019
4 people found
this helpful
Illegal, immoral, incompetent - DO NOT USE If I could 0 star, I would. Didn't send offers to the landlord, despite being legally obliged to. Got caught sending emails written to the landlord to us, the tenant, by accident, trying to get more money out of ...
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By: James
Sep 06, 2019
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Yes -i've had the same experience! ...

“AVOID USING RICHARD PORTER AT ALL COSTS.Bei......”

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Aug 08,2019
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By: 'Mark'
Aug 08,2019
3 people found
this helpful
AVOID USING RICHARD PORTER AT ALL COSTS. Being part of a chain, i cannot begin to tell you the number of headaches and unnecessary issues we encountered as a result of buying a house through Richard at Featherstone Leigh. His attitude was so lackadaisical it ...
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“sharks who took it upon themselves to switch ......”

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Jul 19,2019
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By: 'Karina'
Jul 19,2019
0 people found
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sharks who took it upon themselves to switch my energy supplier to Spark for a financial kickback without my authorisation....unscrupulous...
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“Terrible with a light topping of non empathy.......”

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Jul 15,2019
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By: 'Casey'
Jul 15,2019
0 people found
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Terrible with a light topping of non empathy. We've had half a dozen issues since moving in and three months down the line, nothing is solved. Cold showers Taps not working in kitchen Broken cooker Windows don't open (don't worry, it's only summer) Broken toilet ...
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“Top notch...”

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May 28,2019
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By: 'John.'
May 28,2019
0 people found
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Good service, polite people and good communication. Could not ask more from a letting agency for finding a place to let....
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“Disgraceful...”

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Apr 17,2019
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By: 'Agent'
Apr 17,2019
0 people found
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I simply can not put into words how awful Featherstone Leigh is. Those working in the Kew and Chiswick branches are highly unprofessional, deceitful and completely clueless. I have never dealt with such infuriating people, who can only be described as stupid. Avoid at all ...
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Comment on agent fees
Bad
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“Successful sale of Teddington Middlesex Property...”

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Aug 02,2018
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Danielle
By: 'Mrs'
Aug 02,2018
0 people found
this helpful
From the initial valuation of the property by Dan Johnson, Associate Director at Teddington, Mx. Branch, through to the final details of Sale the Sales Team kept me informed and always responded quickly to any email or phone call. I felt totally free to negotiate ...
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Comment on agent fees
Acceptable
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“The worst service ever all about how to take more money from you...”

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Jun 13,2018
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Rachel
By: 'Victim'
Jun 13,2018
1 people found
this helpful
Customer service zero , trying to take advantage from your deposit that you have to chase them Horrible experience and I felt like victim .,, everything for the Landloard which was difficult to contact as well...
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Comment on agent fees
Extremely high for the service
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“Excellent local knowledge...”

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Apr 20,2018
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Stewart
By: 'Bikegirl'
Apr 20,2018
0 people found
this helpful
We chose FL Battersea to sell my flat as they offered the most realistic valuation. We were mainly dealing with Stewart Harrison with whom we developed a good relationship and efficient communication. We were not only kept up to date while the property was on ...
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Comment on agent fees
Fair
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“This agent has acted disgracefully since we have rented a ......”

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Nov 23,2017
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By: 'Mrs'
Nov 23,2017
3 people found
this helpful
This agent has acted disgracefully since we have rented a property from them. They have been misleading with the nature/length of contract, withheld direct contact with the Landlord, slow at responding to queries and issues in the house. Do not use them....
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Comment on agent fees
Given the service - high
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“Terrible service from FL. They have frequently changed my property ......”

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Jul 12,2017
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By: '1285'
Jul 12,2017
3 people found
this helpful
Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with ...
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“Extremely disappointed with the lettings team in the Chiswick branch. ......”

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Jul 09,2017
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Mohana
By: 'Disheartened'
Jul 09,2017
9 people found
this helpful
Extremely disappointed with the lettings team in the Chiswick branch. Poor customer service. We felt we were messed about and that the agent was not open and straightforward with us. Fortunately there are lots of other letting agencies in Chiswick with far better customer service....
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Comment on agent fees
Not applicable
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“I have rented a flat with the Teddington branch. My ......”

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Mar 21,2017
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By: 'JJ'
Mar 21,2017
5 people found
this helpful
I have rented a flat with the Teddington branch. My experience has been rather negative and I would not recommend this agency to anyone. They have been very invasive in arranging views of the flat after my notice of tenancy agreement end. They gave me ...
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Comment on agent fees
Average
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“We were in a difficult sale process and dealing with ......”

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Dec 14,2016
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Josie
By: 'Jimmy'
Dec 14,2016
1 people found
this helpful
We were in a difficult sale process and dealing with Josie as a buyer was good. She kept a good flow of communication to avoid misunderstandings and was very tenacious on following up. Overall good experience....
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“After having problems with our house(multiple leaks from the ......”

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May 08,2015
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By: 'Pavel'
May 08,2015
4 people found
this helpful
After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover ...
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What agent could do to change your mind?
Act like they care
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Comment on agent fees
fees dont justify the service i was provided
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“It is hard to tell who comes off worse from ......”

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Dec 08,2014
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Diana
By: 'Disgruntled'
Dec 08,2014
3 people found
this helpful
It is hard to tell who comes off worse from FL Property Management - the landlord for paying for a service that the tenant doesn't receive; or the tenant who has to continually chase FL and listen to the never-ending excuse of quarantined e-mails. Can ...
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What agent could do to change your mind?
Be proactive and provide a service
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“My fiancee and I have rented a one-bed flat in ......”

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Sep 19,2014
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Sophie
By: 'Eva'
Sep 19,2014
2 people found
this helpful
My fiancee and I have rented a one-bed flat in Richmond via Featherstone Leigh, which are property managing as well. During our first month, we've encountered the following issues: the washing machine did not work, the oven and hob were in a bad working condition, ...
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“Negotiations settled on a price that vendor had accepted. Agent ......”

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Feb 12,2014
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By: 'Justin'
Feb 12,2014
2 people found
this helpful
Negotiations settled on a price that vendor had accepted. Agent called back late evening on the same day to disclose that a higher offer had been made and invited us to make an even higher offer ¢â‚¬â€ trying to force an increase on an offer that ...
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What agent could do to change your mind?
Agent could have not acted like slime after receiving and accepting an offer
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By: Natasha
Dec 12, 2017
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This same thing happened to us - however our offer was accepted and we paid the fee to ensure it was ours (£524) for them to only ring back on the Monday to say the landlord had gone with another offer. Now I have to wait 10 days to get my money back. I am sure there are some legal obligations - if not, moral. ...

“I first let my property through Featherstone Leigh in 2010 and ......”

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Jul 12,2013
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Matt
By: 'B'
Jul 12,2013
2 people found
this helpful
I first let my property through Featherstone Leigh in 2010 and was more than happy for them to sell it for me in 2013. Throughout the let- every payment was received on time. Communication was brilliant however big or small the query and they always kept me ...
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“Everything about this agency is a shambles. When any work ......”

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Nov 16,2012
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By: 'Matthew'
Nov 16,2012
4 people found
this helpful
Everything about this agency is a shambles. When any work has needed to be done to the property it has required constant calls to them before it started and on several occasions it has been left half done requiring even more calls before work was ...
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“My advise as a buyer or seller is not to ......”

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Oct 15,2012
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By: 'Julia'
Oct 15,2012
5 people found
this helpful
My advise as a buyer or seller is not to use Featherstone Leigh. The Teddington office booked me in for a viewing on a Saturday and stood us up. Nobody bothered to contact me for a few days to apologise. However, at least somebody did ...
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What agent could do to change your mind?
Been more apologetic and tried to arrange another appointment. Being rude to a customer always leads to the customer not wishing to return to that agent.
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“Featherstone Leigh are by far the worst agent I have ......”

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Nov 05,2011
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By: 'Tony'
Nov 05,2011
7 people found
this helpful
Featherstone Leigh are by far the worst agent I have ever dealt with. Totally disorganised, poor management service, kept sending shoddy contractors to my house who did appalling (or no) work and then charged way over market rates. They were indifferent to customer dissatisfaction. To ...
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By: Lils
Apr 03, 2013
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Hi there How did you address the situation in the end? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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Regional Awards won by Featherstone Leigh

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