Everything about this agency is a shambles. When any work has needed to be done to the property it has required constant calls to them before it started and on several occasions it has been left half done requiring even more calls before work was completed. Once we were without a usable bathroom for more than a week and another time we were left with a dangerously cracked window for again around a week. Reports of problems have been ignored and again required many calls to resolve. They have no idea whether rent has been paid, I regularly receive calls from them claiming unpaid rent when everything is paid in full by standing order. They have all sorts of hidden and seemingly random fees which they try to apply, ranging anywhere from 60 to hundreds of pounds.