Clouds Property Management
5/5, 316 reviews
99% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
111 2 190 1 0 0 0 0 12 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS SAL
Latest Properties

No Properties

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“Wonderful service! I originally met with Mark......”

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Oct 31,2024
Minithumbup
Ryan
By: 'Ann'
Oct 31,2024
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Wonderful service! I originally met with Mark McLeod and Ryan Kennelly to show them my flat and give them a walk through. Ryan was our contact there on out and was fabulous to work with! He answered all of our questions and helped us throughout ...
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“Clouds Property Management helped us find our......”

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Aug 16,2024
Minithumbup
Mark
By: 'Andrew'
Aug 16,2024
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Clouds Property Management helped us find our flat in Edinburgh. Since moving in, they have been very helpful and are always very attentive. The service provided by Clouds has been excellent....
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By: Mark McLeod
Aug 16, 2024
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Thank you Andrew! Enjoy the flat! ...

“Excellent Service and Support from Ryan and Clouds...”

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Jul 29,2024
Minithumbup
Ryan
By: 'Hao'
Jul 29,2024
0 people found
this helpful
I wanted to take a moment to express my gratitude for the outstanding service I received from Ryan and Clouds Property over the past four years. Ryan has been incredibly responsible and responsive throughout my entire stay, always ensuring that any issues or concerns were ...
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By: Ryan
Jul 31, 2024
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Hello Hao, thank you so much for your kind words. It has been a pleasure having you as a tenant and we are sad to see you go but are wishing you all the best in your new ventures. ...

“Great!...”

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Jun 19,2024
Minithumbup
Ryan
By: 'Alexandra'
Jun 19,2024
0 people found
this helpful
Great! They were very helpful and made the letting process easy. Any queries were answered and advice was given on the whole process. Highly reccommend it....
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By: Ryan
Jun 19, 2024
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Hello Alexandra Thank you for your review we are glad you found the process easy and our team helpful. Ryan ...

“Clouds made moving house very streamlined and friendly...”

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May 29,2024
Minithumbup
Ryan
By: 'Sophie'
May 29,2024
0 people found
this helpful
The whole process of renting my flat was made so smooth by Ryan and Clouds Property Management. Arranging the viewing was simple and the friendliness at the initial viewing was so helpful when I was full of questions. The process of application and sorting documents ...
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“Highly recommended....”

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May 15,2024
Minithumbup
Mark
By: 'Gary Shaw'
May 15,2024
0 people found
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Highly recommended. Very professional, a pleasure to deal with and no request too small....
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By: Mark McLeod
May 15, 2024
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Really appreciate your review Gary. And very glad to hear your experience was a good one! We aim to please! ...

“I can't recommend Clouds highly enough, we re......”

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Feb 29,2024
Minithumbup
Ryan
Tom
By: 'Erik'
Feb 29,2024
0 people found
this helpful
I can't recommend Clouds highly enough, we rented from them a few years ago and felt well looked after. We are now renting again after the flat we own was evacuated, this has meant insurance being involved etc. and Clouds were able to take a ...
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By: Tom
Mar 01, 2024
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Thank you Erik! I'm glad we could be of assistance once again and we hope that the situation with your own flat works out for the better! ...

“Second to None...”

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Feb 18,2024
Minithumbup
Tom
Mark
By: 'Fabian and Pam'
Feb 18,2024
0 people found
this helpful
Our experience with the team at Clouds Property Management has been second to none. The communication from start to finish from both Mark and Tom (in particular) has been impeccable. All information has been clear, concise and prompt, in a difficult market this was a ...
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By: Tom
Feb 19, 2024
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A pleasure working with you both. Wishing you a wonderful time in your new home! ...

“Trustworthy and helpful...”

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Nov 09,2023
Minithumbup
Mark
Ryan
By: 'Stella'
Nov 09,2023
0 people found
this helpful
I had an excellent experience renting from Clouds. They are extremely trustworthy and responsive -- importantly they were also always available to answer questions about the property and the area. If I got the chance to rent from them in the future, I would....
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By: Mark McLeod
Nov 09, 2023
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Was great working with you! Thanks for the lovely words. ...

“Ryan was extremely helpful. He was prompt in ......”

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Aug 14,2023
Minithumbup
Ryan
By: 'Maya'
Aug 14,2023
0 people found
this helpful
Ryan was extremely helpful. He was prompt in answering any queries I had, and gave very thorough answers. The process was therefore smooth and easy. Highly recommend!...
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“Really happy to do this business with Mark. I......”

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Jul 19,2023
Minithumbup
Mark
By: 'Jiawei Wang'
Jul 19,2023
0 people found
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Really happy to do this business with Mark. I was abroad and couldn't view the property in person. Mark recorded a video for me and he replied my questions quite fast....
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By: Mark
Jul 19, 2023
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Thanks! Look forward to working with you. ...

“A prompt and professional service throughout...”

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May 02,2023
Minithumbup
Mark
By: 'A Recent Tenant'
May 02,2023
0 people found
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A prompt and professional service throughout. Mark was extremely quick to respond to emails and provided a first class service. Thank you!...
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By: Mark McLeod
May 02, 2023
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Thank you Elmar. Hope you are settling in well to your Edinburgh flat! ...

“Great 5 star experience with clouds. Helped m......”

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Mar 16,2023
Minithumbup
Mark
Ryan
By: 'James'
Mar 16,2023
0 people found
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Great 5 star experience with clouds. Helped me through the letting experience, especially to a novice like myself. Worked with them for over 3 years until I decided to sell the flat. Would highly recommend....
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“Très bonne agence. Je recommande vivement....”

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Oct 28,2022
Minithumbup
Ryan
By: 'VLAHAKIS'
Oct 28,2022
0 people found
this helpful
Très bonne agence, très bons contacts, très bons agents. Merci beaucoup pour votre aide, votre accompagnement, votre disponibilité. Ryan et Jonny sont de très bons conseils. Je recommande vivement....
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“Great and speedy agency/lettings experience!...”

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Sep 06,2022
Minithumbup
By: 'Nadine'
Sep 06,2022
0 people found
this helpful
I recently rented a flat through Clouds Property Management in Edinburgh and could not be happier. I was moving from abroad, looking for a space on short notice and Jonny has been of exceptional help from the very first point of contact up until settling ...
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“Exceptional experience throughout the letting......”

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Sep 02,2022
Minithumbup
Mark
Ryan
By: 'Sam & Lisel'
Sep 02,2022
0 people found
this helpful
Exceptional experience throughout the letting process with Mark and Ryan at Clouds Property Management. As this was our first time renting a flat in Edinburgh, Mark was quick to explain the details and nuances of the local laws governing the Edinburgh/Scotland real-estate markets - ...
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Was this helpful? Yes
By: Mark McLeod
Sep 05, 2022
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Thanks for the great review Sam. Hope you and Lisel are very happy in your new Edinburgh home. ...

“Couldn't recommend enough! Mark and Jonny wer......”

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Aug 09,2022
Minithumbup
Mark
By: 'Piper Tozer'
Aug 09,2022
0 people found
this helpful
Couldn't recommend enough! Mark and Jonny were huge helps and made my rental experience easy and secure. They are very communicative and helped me massively during this competitive market. Thanks again!...
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“Clouds is the most positive experience I have......”

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Sep 09,2021
Minithumbup
Mark
By: 'N. Vette'
Sep 09,2021
0 people found
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Clouds is the most positive experience I have had with a letting agency in Edinburgh. Mark and the team are quick to respond and always willing to help. I strongly recommend them to anyone looking for a rental property in Edinburgh....
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“The team at Clouds have excelled themselves t......”

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Sep 06,2021
Minithumbup
Mark
By: 'Catherine Clarke, Director, One Twelve Twenty Six Ltd'
Sep 06,2021
0 people found
this helpful
The team at Clouds have excelled themselves throughout the management of our portfolio. We look forward to working with them in the future....
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“Clouds Property Management and each member of......”

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Sep 03,2021
Minithumbup
By: 'Aline'
Sep 03,2021
0 people found
this helpful
Clouds Property Management and each member of this excellent team is in every way praiseworthy in their high standards of house property, their sense of responsibility in good maintenance and their courteous and understanding approach in difficult circumstances. They are well above than just a ...
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“Clouds are super efficient and very friendly.......”

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Sep 03,2021
Minithumbup
Mark
By: 'LP'
Sep 03,2021
0 people found
this helpful
Clouds are super efficient and very friendly. Any issues we’ve had have been resolved very quickly. Would definitely recommend them....
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“Fantastic company to let with, I have been a ......”

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Sep 02,2021
Minithumbup
Mark
By: 'Rosie M'
Sep 02,2021
0 people found
this helpful
Fantastic company to let with, I have been a tenant for 2 years now an owner would be delighted to let them care for my property....
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“Best in Class...”

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Sep 02,2021
Minithumbup
Mark
By: 'Alexander'
Sep 02,2021
0 people found
this helpful
I have known Clouds since the late 1990's when I first rented an apartment through Mark. From the excellent service provided, Clouds was the natural and first choice to reach out to when I purchased a property to let in Edinburgh. It has been with ...
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“Great, friendly and helpful!...”

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Sep 01,2021
Minithumbup
Mark
By: 'Chris'
Sep 01,2021
0 people found
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Great, friendly and responsive at all times. Very helpful and made my letting experience hassle free. Mark and the team at Clouds are thoroughly recommended....
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“you for helping me find my dream home!! It w......”

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Sep 01,2021
Minithumbup
Mark
Ryan
By: 'Weijia'
Sep 01,2021
0 people found
this helpful
Thank you for helping me find my dream home!! It was so efficient and enjoyable. They always reply me quickly and responsibly. Thank you~~...
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“I have had a great experience with Clouds pro......”

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Sep 01,2021
Minithumbup
Mark
By: 'James'
Sep 01,2021
0 people found
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I have had a great experience with Clouds property management and will continue to use Clouds property management in the future. A plus....
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“Excellent at problem resolution...”

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Sep 01,2021
Minithumbup
By: 'James'
Sep 01,2021
0 people found
this helpful
Clouds Property Management are very good at swift problem resolution (having a great team of professionals to back them up), are very easy to work with and maintain excellent communication with their customers...
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“Have received nothing less than a brilliant s......”

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Sep 01,2021
Minithumbup
Mark
By: 'Steven'
Sep 01,2021
0 people found
this helpful
Have received nothing less than a brilliant service from the beginning. All queries are responded to quickly and professionally. 5* company...
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“As reliable as ever 18 years on...”

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Sep 01,2021
Minithumbup
Mark
By: 'JLJ'
Sep 01,2021
0 people found
this helpful
We left the following review 2 years ago, then life intervened once again, so in March 2020 we found ourselves needing to rent out our 1 remaining property once again. It was a no brainer to go back to Clouds Property Management. Nothing has changed in the intervening ...
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“Magnificent service, client-oriented and reliable team......”

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Aug 31,2021
Minithumbup
Mark
By: 'Claudia'
Aug 31,2021
0 people found
this helpful
Magnificent service, client-oriented and reliable team; best letting agency in Edinburgh. I'm overseas and they facilitated the whole application process, including the online viewing of the property. Overall, excellent service; truly professional and the whole team responded to all of my inquiries immediately. Highly recommend 10/10. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Regional Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1



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Clouds Property Management