Clouds Property Management
5/5, 306 reviews
99% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.
Clouds Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
110 2 180 1 0 0 0 0 12 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Clouds property is a great property managemen......”

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Aug 27,2021
Minithumbup
Ryan
By: 'Kody mok'
Aug 27,2021
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Clouds property is a great property management company. Their staffs are polite and helpful. They have fast response and provide clear instruction to me. I can rent a flat smoothly. Also they will follow up every queries I had after I moved in....
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“Clouds are simply the best agents in Edinburg......”

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Aug 26,2021
Minithumbup
Mark
By: 'C Turnbull'
Aug 26,2021
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Clouds are simply the best agents in Edinburgh. The service provided by Clouds to both landlord and tenants over many years is above excellent. Staff are exceptional....
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“Invaluable business partnership...”

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Aug 26,2021
Minithumbup
By: 'Alan Greene'
Aug 26,2021
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Have shared a great business partnership with Clouds PM for 7 years now and cannot underestimate the value they bring to my property. Nothing is too much of a problem, matters get actioned, adressed and resolved without challenges. Exactly what a owner needs from their property ...
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“Amazing agency to rent from. Everyone is will......”

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Aug 26,2021
Minithumbup
By: 'Anna'
Aug 26,2021
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Amazing agency to rent from. Everyone is willing to help you as soon as you need them. I had absolutely no problem with my move to my new accommodation, everything went smooth without any extra effort from my side. The condition of the flat was ...
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“Excellent letting agency. Mark and his team w......”

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Aug 26,2021
Minithumbup
Mark
By: 'Giovana'
Aug 26,2021
0 people found
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Excellent letting agency. Mark and his team were very helpful throughout the process, from identifying the best flat most suitable to the customer's needs, to helping out with the logistical aspects and issues that arose during the tennacy. Would recommend Clouds property to anyone looking ...
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“Friendly staff, great service and communicat......”

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Aug 25,2021
Minithumbdown
By: 'Ryan Dai'
Aug 25,2021
0 people found
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Friendly staff, great service and communication, wonderful properties. I really enjoy my flat. I highly recommend it to whoever looking for a new place....
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“I cannot recommend Clouds more highly. As la......”

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Aug 25,2021
Minithumbup
Mark
By: 'Kairen'
Aug 25,2021
0 people found
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I cannot recommend Clouds more highly. As landlords, we have used Clouds for about 9 years and they have never let us down in any way. They are extremely professional and they care as much about the landlord as they do about the tenants. Every member ...
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“We've worked with Clouds Property Management ......”

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Aug 24,2021
Minithumbup
Mark
By: 'Mrs MacLeod'
Aug 24,2021
0 people found
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We've worked with Clouds Property Management for several years now, letting a couple of properties in Edinburgh, and we've always found them to be highly professional: great communicators, excellent at finding the right tenants, prompt at solving problems that arise within the properties, and always ...
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“Rental...”

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Aug 24,2021
Minithumbup
Mark
By: 'Choon Keow Ho'
Aug 24,2021
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Being foreign owner of our QM properties, we are so glad that Clouds is taking good care of all necessities....
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“Clouds is managing our property since 5 years......”

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Aug 24,2021
Minithumbup
Mark
By: 'Philippe'
Aug 24,2021
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Clouds is managing our property since 5 years. They are efficient, reliable, resourceful and provide excellent and realistic advice not only commercially but also in terms of maintenance. Our property is always rented, well taken care of and I feel in very good hands....
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By: Jonny McAvoy
Aug 25, 2021
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Thank you Philippe, always great to work with you. ...

“The Clouds Team have looked after my property......”

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Aug 24,2021
Minithumbup
Mark
By: 'Roy'
Aug 24,2021
0 people found
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The Clouds Team have looked after my property for the last 5 years in a truly exemplary manner whilst I have been abroad. Prompt, on-time reports and administration complemented by a pragmatic & flexible approach to solving problems as & when they occur which is fair to both ...
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“The Best...”

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Aug 24,2021
Minithumbup
Mark
By: 'Christine'
Aug 24,2021
0 people found
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I can't rate Clouds highly enough. They have been my letting agent for several years now and they have never let me down - from getting good tenants in and dealing with all repairs or replacement items for me, to sorting any issues with promptness ...
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“A terrifc upbeat team...”

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Aug 24,2021
Minithumbup
Mark
By: 'MIC'
Aug 24,2021
0 people found
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Over many years with Clouds Property Management, I am always struck by how personably and helpful all the team are. They make it all appear easy and no trouble; I am super grateful for how they make my role as landlord so pain free....
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“Best in the City...”

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Aug 24,2021
Minithumbup
Mark
By: 'Christina'
Aug 24,2021
0 people found
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Clouds is honestly the best letting agency in the city. As renters, we have used a few different agencies in Edinburgh and Clouds is by far the best. Why? Because they care. Any issue big or small they always respond and fix it. I am ...
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By: Jonny McAvoy
Aug 25, 2021
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Thank you Christina, always a pleasure! ...

“The team at Clouds have provided a consistent......”

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Aug 24,2021
Minithumbup
Mark
By: 'Peter'
Aug 24,2021
0 people found
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The team at Clouds have provided a consistently excellent service for me, for a number of years. They come highly recommended, and have been professional and attentive throughout....
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“The Clouds Property Management team not just ......”

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Aug 23,2021
Minithumbup
By: 'Kwanghoon Choi'
Aug 23,2021
0 people found
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The Clouds Property Management team not just connected us with a landlord of a flat that we rented, kindly and professionally. But the team also gave a good advice on living in Edinburgh to me and my wife who were new to this city and ...
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“Outstanding Agency...”

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Aug 23,2021
Minithumbup
Mark
By: 'Carla'
Aug 23,2021
0 people found
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The letting process was very efficient. Clouds leverages technology very well and their staff are great at communicating. Certainly one of our best customer service experiences. Thank you!...
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“I have been a tenant for 4 years in a flat ma......”

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Aug 23,2021
Minithumbup
Mark
By: 'Carl Mauritzon'
Aug 23,2021
0 people found
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I have been a tenant for 4 years in a flat managed by Clouds. They have always responded promptly when there has been any issues that needs attention, in a friendly and helpful way. I can highly recommend them....
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“Probably the best agent team in Edinburgh....”

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Aug 23,2021
Minithumbup
By: 'Hao'
Aug 23,2021
0 people found
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Probably the best agent team in Edinburgh. Always responsive and helpful. Maintenance is managed in time. The strategic use of social media makes renting easy both for tenants and landlords....
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“8 years working with Clouds Property as a ten......”

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Aug 23,2021
Minithumbup
By: 'Gary Ward'
Aug 23,2021
0 people found
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8 years working with Clouds Property as a tenant. Fantastic company and would recommend to anyone! Gavin was very helpful and dealt with any queries in a timely manner...
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“100% the Best in Edinburgh...”

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Aug 23,2021
Minithumbup
Mark
By: 'Chaofan'
Aug 23,2021
0 people found
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This is definitely the best agent in Edinburgh, all services are provided in a professional way with carefulness. The first impression came from the first few days when I moved into the current flat 3 years ago. The fridge is not freezing properly so I contact ...
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“Good advice for upgrading property for rental......”

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Aug 23,2021
Minithumbup
Mark
By: 'Zahid Siddique'
Aug 23,2021
0 people found
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Good advice for upgrading property for rental. Helpful in terms of advice for furnished or unfurnished and prospective tenants. Always looked after our deliveries....
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“Clouds provide an excellent service!...”

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Aug 23,2021
Minithumbup
Mark
By: 'Nick'
Aug 23,2021
0 people found
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Clouds provide an excellent service - nothing is too much effort and they are on top of everything. Always have very good ideas and suggestions on ways to make the most of our rental properties. Thank you Clouds!...
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“Probably the best letting agency I know. Alwa......”

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Aug 23,2021
Minithumbup
By: 'Daria'
Aug 23,2021
0 people found
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Probably the best letting agency I know. Always quick to solve any issue, flexible and attentive to meet the needs of the client, quick and efficient communication, properties are in amazing conditions, reasonable price for this quality of service....
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“Clouds property management has been brilliant......”

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Aug 23,2021
Minithumbup
Mark
By: 'Hugh'
Aug 23,2021
0 people found
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Clouds property management has been brilliant since I started renting a property through them in August of 2018. They have been quick and responsive to any requests or issues and very good about scheduling regular checks of the flat. I couldn’t recommend them more highly, ...
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“Clouds have managed my property for 15 years,......”

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Aug 23,2021
Minithumbup
Mark
By: 'Lucy Barnett'
Aug 23,2021
0 people found
this helpful
Clouds have managed my property for 15 years, it is a very personal service, they are clear with instructions and new legislation, helpful with advice on property enhancement, and in tune with my desire to keep good tenants in and made to feel welcome...
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“Top service, professionalism and attentiveness...”

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Aug 23,2021
Minithumbup
Mark
By: 'Анна'
Aug 23,2021
0 people found
this helpful
I was renting an apartment for the first time in my life and Clouds Property Management were very attentive and nice as well as extremely helpful! They clarified all the details, stayed in touch, replied fast and most importantly helped me to find the perfect ...
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By: Jonathon McAvoy
Aug 25, 2021
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Thanks Anna, looking forward to you moving in! ...

“Great service - couldn’t find better in Edinb......”

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Aug 23,2021
Minithumbup
Mark
By: 'Andrew'
Aug 23,2021
0 people found
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Great service - couldn’t find better in Edinburgh. Wouldn’t hesitate to recommend to anyone looking to rent in Edinburgh or looking to rent out their flat....
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“The best estate agent I've used. Couldn't be ......”

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Aug 23,2021
Minithumbup
By: 'JD'
Aug 23,2021
0 people found
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The best estate agent I've used. Couldn't be more helpful and seem like really decent people. We've had a couple of instances where we needed their help and they were super quick to react and get stuff sorted. Light and day from the usual estate ...
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“Really prompt, friendly and professional serv......”

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Aug 23,2021
Minithumbup
By: 'Danielle'
Aug 23,2021
0 people found
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Really prompt, friendly and professional service. Wonderful communication and thoughtful throughout. Wouldn’t want to rent with anyone else, would recommend them to anyone....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Regional Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1



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Clouds Property Management