Clouds Property Management
5/5, 309 reviews
99% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction
Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.
Clouds Property Management

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
110 2 183 1 0 0 0 0 12 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS SAL
Latest Properties

No Properties

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“Great!...”

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Jun 19,2024
Minithumbup
Ryan
By: 'Alexandra'
Jun 19,2024
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Great! They were very helpful and made the letting process easy. Any queries were answered and advice was given on the whole process. Highly reccommend it....
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By: Ryan
Jun 19, 2024
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Hello Alexandra Thank you for your review we are glad you found the process easy and our team helpful. Ryan ...

“Clouds made moving house very streamlined and friendly...”

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May 29,2024
Minithumbup
Ryan
By: 'Sophie'
May 29,2024
0 people found
this helpful
The whole process of renting my flat was made so smooth by Ryan and Clouds Property Management. Arranging the viewing was simple and the friendliness at the initial viewing was so helpful when I was full of questions. The process of application and sorting documents ...
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“Highly recommended....”

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May 15,2024
Minithumbup
Mark
By: 'Gary Shaw'
May 15,2024
0 people found
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Highly recommended. Very professional, a pleasure to deal with and no request too small....
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By: Mark McLeod
May 15, 2024
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Really appreciate your review Gary. And very glad to hear your experience was a good one! We aim to please! ...

“I can't recommend Clouds highly enough, we re......”

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Feb 29,2024
Minithumbup
Ryan
Tom
By: 'Erik'
Feb 29,2024
0 people found
this helpful
I can't recommend Clouds highly enough, we rented from them a few years ago and felt well looked after. We are now renting again after the flat we own was evacuated, this has meant insurance being involved etc. and Clouds were able to take a ...
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By: Tom
Mar 01, 2024
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Thank you Erik! I'm glad we could be of assistance once again and we hope that the situation with your own flat works out for the better! ...

“Second to None...”

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Feb 18,2024
Minithumbup
Tom
Mark
By: 'Fabian and Pam'
Feb 18,2024
0 people found
this helpful
Our experience with the team at Clouds Property Management has been second to none. The communication from start to finish from both Mark and Tom (in particular) has been impeccable. All information has been clear, concise and prompt, in a difficult market this was a ...
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By: Tom
Feb 19, 2024
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A pleasure working with you both. Wishing you a wonderful time in your new home! ...

“Très bonne agence. Je recommande vivement....”

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Oct 28,2022
Minithumbup
Ryan
By: 'VLAHAKIS'
Oct 28,2022
0 people found
this helpful
Très bonne agence, très bons contacts, très bons agents. Merci beaucoup pour votre aide, votre accompagnement, votre disponibilité. Ryan et Jonny sont de très bons conseils. Je recommande vivement....
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“Great and speedy agency/lettings experience!...”

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Sep 06,2022
Minithumbup
By: 'Nadine'
Sep 06,2022
0 people found
this helpful
I recently rented a flat through Clouds Property Management in Edinburgh and could not be happier. I was moving from abroad, looking for a space on short notice and Jonny has been of exceptional help from the very first point of contact up until settling ...
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“Exceptional experience throughout the letting......”

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Sep 02,2022
Minithumbup
Mark
Ryan
By: 'Sam & Lisel'
Sep 02,2022
0 people found
this helpful
Exceptional experience throughout the letting process with Mark and Ryan at Clouds Property Management. As this was our first time renting a flat in Edinburgh, Mark was quick to explain the details and nuances of the local laws governing the Edinburgh/Scotland real-estate markets - ...
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By: Mark McLeod
Sep 05, 2022
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Thanks for the great review Sam. Hope you and Lisel are very happy in your new Edinburgh home. ...

“Couldn't recommend enough! Mark and Jonny wer......”

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Aug 09,2022
Minithumbup
Mark
By: 'Piper Tozer'
Aug 09,2022
0 people found
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Couldn't recommend enough! Mark and Jonny were huge helps and made my rental experience easy and secure. They are very communicative and helped me massively during this competitive market. Thanks again!...
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“Clouds is the most positive experience I have......”

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Sep 09,2021
Minithumbup
Mark
By: 'N. Vette'
Sep 09,2021
0 people found
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Clouds is the most positive experience I have had with a letting agency in Edinburgh. Mark and the team are quick to respond and always willing to help. I strongly recommend them to anyone looking for a rental property in Edinburgh....
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“The team at Clouds have excelled themselves t......”

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Sep 06,2021
Minithumbup
Mark
By: 'Catherine Clarke, Director, One Twelve Twenty Six Ltd'
Sep 06,2021
0 people found
this helpful
The team at Clouds have excelled themselves throughout the management of our portfolio. We look forward to working with them in the future....
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“Clouds Property Management and each member of......”

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Sep 03,2021
Minithumbup
By: 'Aline'
Sep 03,2021
0 people found
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Clouds Property Management and each member of this excellent team is in every way praiseworthy in their high standards of house property, their sense of responsibility in good maintenance and their courteous and understanding approach in difficult circumstances. They are well above than just a ...
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“Clouds are super efficient and very friendly.......”

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Sep 03,2021
Minithumbup
Mark
By: 'LP'
Sep 03,2021
0 people found
this helpful
Clouds are super efficient and very friendly. Any issues we’ve had have been resolved very quickly. Would definitely recommend them....
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“Fantastic company to let with, I have been a ......”

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Sep 02,2021
Minithumbup
Mark
By: 'Rosie M'
Sep 02,2021
0 people found
this helpful
Fantastic company to let with, I have been a tenant for 2 years now an owner would be delighted to let them care for my property....
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“Best in Class...”

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Sep 02,2021
Minithumbup
Mark
By: 'Alexander'
Sep 02,2021
0 people found
this helpful
I have known Clouds since the late 1990's when I first rented an apartment through Mark. From the excellent service provided, Clouds was the natural and first choice to reach out to when I purchased a property to let in Edinburgh. It has been with ...
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“Great, friendly and helpful!...”

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Sep 01,2021
Minithumbup
Mark
By: 'Chris'
Sep 01,2021
0 people found
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Great, friendly and responsive at all times. Very helpful and made my letting experience hassle free. Mark and the team at Clouds are thoroughly recommended....
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“you for helping me find my dream home!! It w......”

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Sep 01,2021
Minithumbup
Mark
Ryan
By: 'Weijia'
Sep 01,2021
0 people found
this helpful
Thank you for helping me find my dream home!! It was so efficient and enjoyable. They always reply me quickly and responsibly. Thank you~~...
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“I have had a great experience with Clouds pro......”

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Sep 01,2021
Minithumbup
Mark
By: 'James'
Sep 01,2021
0 people found
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I have had a great experience with Clouds property management and will continue to use Clouds property management in the future. A plus....
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“Excellent at problem resolution...”

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Sep 01,2021
Minithumbup
By: 'James'
Sep 01,2021
0 people found
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Clouds Property Management are very good at swift problem resolution (having a great team of professionals to back them up), are very easy to work with and maintain excellent communication with their customers...
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“Have received nothing less than a brilliant s......”

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Sep 01,2021
Minithumbup
Mark
By: 'Steven'
Sep 01,2021
0 people found
this helpful
Have received nothing less than a brilliant service from the beginning. All queries are responded to quickly and professionally. 5* company...
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“As reliable as ever 18 years on...”

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Sep 01,2021
Minithumbup
Mark
By: 'JLJ'
Sep 01,2021
0 people found
this helpful
We left the following review 2 years ago, then life intervened once again, so in March 2020 we found ourselves needing to rent out our 1 remaining property once again. It was a no brainer to go back to Clouds Property Management. Nothing has changed in the intervening ...
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“Magnificent service, client-oriented and reliable team......”

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Aug 31,2021
Minithumbup
Mark
By: 'Claudia'
Aug 31,2021
0 people found
this helpful
Magnificent service, client-oriented and reliable team; best letting agency in Edinburgh. I'm overseas and they facilitated the whole application process, including the online viewing of the property. Overall, excellent service; truly professional and the whole team responded to all of my inquiries immediately. Highly recommend 10/10. ...
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“We have always had excellent communication wi......”

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Aug 31,2021
Minithumbup
By: 'Kay'
Aug 31,2021
0 people found
this helpful
We have always had excellent communication with all of the agents at Clouds. Very friendly and accommodating. We hope to continue to use their services into the future....
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“Clouds have been wonderful to deal with over ......”

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Aug 31,2021
Minithumbup
Ryan
By: 'Colin'
Aug 31,2021
0 people found
this helpful
Clouds have been wonderful to deal with over main years - you know your property is in safe reliable hands with these guys....
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“Excellent service for both landlords and ten......”

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Aug 31,2021
Minithumbup
Mark
By: 'Sarah Duffy'
Aug 31,2021
0 people found
this helpful
Excellent service for both landlords and tenants. Thoughtful, caring and considerate. Trustworthy and reliable. Always provide excellent unbiased advice. Would highly recommend this company....
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“Best letting agent in the uk!...”

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Aug 31,2021
Minithumbup
Mark
By: 'Jonny'
Aug 31,2021
0 people found
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Best letting agent in the uk! Easy to deal with, always resolve issues and the team are great to deal with!...
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“We have worked alongside Clouds for a number ......”

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Aug 31,2021
Minithumbup
Mark
By: 'Gordon - GRS Electrical Services'
Aug 31,2021
0 people found
this helpful
We have worked alongside Clouds for a number of years and built a great working relationship. Always excellent communication and organisation of jobs from all team members. We regularly meet tenants when carrying out jobs who have nothing but positive words to say on the ...
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“Five star company to work with. Always on the......”

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Aug 31,2021
Minithumbup
Mark
By: 'Janna'
Aug 31,2021
0 people found
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Five star company to work with. Always on the end of the phone to help. No job to big or small....
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“Clouds are a very organised company who deal ......”

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Aug 31,2021
Minithumbup
Mark
By: 'Vanessa Vivers'
Aug 31,2021
0 people found
this helpful
Clouds are a very organised company who deal with any issues immediately. I've used them as agents for my two flats for 8 years and have always had great service. Would highly recommend them....
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“The service has been friendly and engaging an......”

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Aug 31,2021
Minithumbup
Mark
By: 'iona'
Aug 31,2021
0 people found
this helpful
The service has been friendly and engaging and a tenant was found for our flat in Edinburgh reasonably quickly given the current climate....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Regional Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1



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Clouds Property Management