Clouds Property Management
5/5, 306 reviews
99% recommended
98% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments ... show more Established market leader in the field of Edinburgh letting with a property portfolio to match. We have top-end properties for individual and corporate clients with an emphasis on style, appointment and city centre locations. With over 23 years’ experience in the Edinburgh property market, our wide range of central, stylish apartments sets a benchmark for long or short lets.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 98% 99% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
110 2 180 1 0 0 0 0 12 1
Areas covered
  • EH1
  • EH6
  • EH8
  • EH2
  • EH7
  • EH9
  • EH4
  • EH2
  • EH5
  • EH10
  • EH6
  • EH4
  • EH7
  • EH11
  • EH8
  • EH5
  • EH9
  • EH1
  • EH10
Address

18 Forth Street
Edinburgh
City of Edinburgh
EH1 3LH
0131 550 3808

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NALS SAL
Latest Properties

No Properties

Images & Videos

“Satisfied tenant...”

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Aug 31,2021
Minithumbup
By: 'Clair'
Aug 31,2021
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I have been a tenant with Clouds for four years. I have always received prompt, efficient responses to all queries and issues which are resolved quickly....
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“The staff are very friendly, they provided me......”

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Aug 31,2021
Minithumbup
Mark
By: 'B. Alanzi'
Aug 31,2021
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The staff are very friendly, they provided me with excellent support and services and the property is more than what I thought, very clean and tidy. I'M VERY IMPRESSED by Clouds Property Management....
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“Great service from the start - professional, ......”

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Aug 31,2021
Minithumbup
Mark
By: 'Vicki'
Aug 31,2021
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Great service from the start - professional, prompt and personal. Confident that tenants are respected and issues handled sensitively and swiftly....
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“Very helpful and friendly staff with question......”

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Aug 31,2021
Minithumbup
By: 'Beth'
Aug 31,2021
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Very helpful and friendly staff with questions answered quickly. Very approachable and efficient making the process of renting easier and a less stressful process...
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“Very efficient rental agency...”

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Aug 31,2021
Minithumbup
Mark
By: 'Sara G'
Aug 31,2021
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Been renting our flat with Clouds for over 18 months and find them very efficient. Any issues are dealt with rapidly. Good communication....
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“Highly recommended property management...”

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Aug 31,2021
Minithumbup
By: 'Loretta'
Aug 31,2021
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Clouds went above and beyond to help us when there was a leak at our property. Jonny was very helpful...
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“I've been renting with Clouds for over 3 year......”

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Aug 31,2021
Minithumbup
By: 'Zoe'
Aug 31,2021
0 people found
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I've been renting with Clouds for over 3 years now and its been a pleasure. Any problems have been resolved very quickly and everyone I've interacted with has always been very friendly and pleasant....
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“I have been leasing from Clouds for over 4 ye......”

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Aug 31,2021
Minithumbup
By: 'michael'
Aug 31,2021
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I have been leasing from Clouds for over 4 years in Edinburgh and have never been disappointed in their responsiveness and dedication to a great service...
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“Absolutely the best and most helpful in prope......”

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Aug 31,2021
Minithumbup
Mark
By: 'Andrew'
Aug 31,2021
0 people found
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Absolutely the best and most helpful in property management and being respectful of our wishes in the property. Happy and bright in all regards....
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“I rented my first apartment in Edinburgh with......”

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Aug 31,2021
Minithumbup
By: 'Yevheniia'
Aug 31,2021
0 people found
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I rented my first apartment in Edinburgh with Clouds. The team is professional, friendly and always response quickly. I highly recommend this agency....
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“Our move was seamless, and all the teething i......”

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Aug 31,2021
Minithumbup
By: 'Elena'
Aug 31,2021
0 people found
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Our move was seamless, and all the teething issues with our new rental were solved quickly and efficiently. Many thanks to Clouds Property Management and specifically Gavin Muir!...
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“Clouds always provides a helpful and friendly......”

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Aug 31,2021
Minithumbup
Mark
By: 'Charlotte'
Aug 31,2021
0 people found
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Clouds always provides a helpful and friendly service. I've been a customer for many years now and I feel safe in the knowledge that our flat is being looked after well. Great job everyone!:)...
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“The very best...”

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Aug 31,2021
Minithumbup
By: 'Sandrine'
Aug 31,2021
0 people found
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Professional, friendly and efficient, Clouds are excellent at addressing issues fast and communication is always timely. I have no hesitation in recommending them to prospective tenant: you will be in the best of hands. I would not dream of renting with anyone else now....
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“We have been so delighted with the help, supp......”

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Aug 31,2021
Minithumbup
Ryan
By: 'Michelle'
Aug 31,2021
0 people found
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We have been so delighted with the help, support and outstanding service from Jonny, Ryan, Mark, Gavin and the rest of the team at Clouds Property - quite simply they are head and shoulders above all of the other estate agents we have had dealings ...
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“Clouds...”

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Aug 31,2021
Minithumbup
Mark
By: 'Barry'
Aug 31,2021
0 people found
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Mark is always very responsive and the team have always acted quickly to secure new tenants for our property - on the last occasion without the need for any marketing...
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“Outstanding letting agent...”

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Aug 31,2021
Minithumbup
Mark
By: 'Gillian Fulton'
Aug 31,2021
0 people found
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Clouds provide an outstanding letting service. Exceptional customer service and reliability. Always found great tenants for me and on hand to answer any questions. This makes letting my property from afar a very easy process. Couldn't recommend them more highly....
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“Very professional Attends to the problems pr......”

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Aug 31,2021
Minithumbup
By: 's'
Aug 31,2021
0 people found
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Very professional Attends to the problems promptly. Good communication with the landlords and courteous. I am please to have them as the rental agent...
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“Clouds have been easy to deal with, rapid res......”

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Aug 31,2021
Minithumbup
Mark
By: 'George'
Aug 31,2021
0 people found
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Clouds have been easy to deal with, rapid response to emails, problems generally sorted quickly. Minimal fuss over 10 years....
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“First class service...”

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Aug 31,2021
Minithumbup
Mark
By: 'Anelda'
Aug 31,2021
0 people found
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We have been with Clouds for over three years now and the service has been first class all this time....
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“Excellent service. Clouds are extremely effi......”

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Aug 31,2021
Minithumbup
By: 'Rachael'
Aug 31,2021
0 people found
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Excellent service. Clouds are extremely efficient at resolving any issues and very quick to respond to any questions. Wouldn't hesitate to recommend them....
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“Great team!...”

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Aug 31,2021
Minithumbup
Mark
By: 'Lola'
Aug 31,2021
0 people found
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Mark and the team at Clouds Property Management have been so lovely to work with, I would recommend them 100%...
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“Mark, Gavin and Jonny offer stellar support a......”

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Aug 31,2021
Minithumbup
Mark
By: 'Sameen'
Aug 31,2021
0 people found
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Mark, Gavin and Jonny offer stellar support and look after you like no other agent I've ever come across. They are always quick to respond and always kind polite and helpful. My couple years spent in the UK would not have been the same if ...
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“Excellent...”

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Aug 31,2021
Minithumbup
Mark
By: 'Kareem'
Aug 31,2021
0 people found
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Clouds are very efficient, and whenever there are any issues they are patient and effective. Highly recommended as agents in Edinburgh....
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“Jonny is quick to respond and reliable as a l......”

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Aug 31,2021
Minithumbup
By: 'Aaron'
Aug 31,2021
0 people found
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Jonny is quick to respond and reliable as a letting agent. He made our moving in process easy and has been helping us every step of the way since!...
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“Very nice and reliable agent for renting. The......”

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Aug 31,2021
Minithumbup
By: 'danta'
Aug 31,2021
0 people found
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Very nice and reliable agent for renting. They answer all my question and help me to communicate with landlord. A good experience for renting....
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“Excellent service is provided for property ma......”

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Aug 31,2021
Minithumbup
Mark
By: 'Manoj'
Aug 31,2021
0 people found
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Excellent service is provided for property management for our property on 18/10 Simpson Loan . We wish them all the best ....
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“First class service...”

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Aug 31,2021
Minithumbup
Mark
By: 'Sarah'
Aug 31,2021
0 people found
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I love the service I get with Clouds. It is first class and if there is ever a problem with my property or a question I have, then I can always trust that they will sort it out and follow up with me....
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“Clouds are easily the best property management company in Edinburgh...”

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Aug 30,2021
Minithumbup
Mark
By: 'SSHS'
Aug 30,2021
0 people found
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Clouds are easily the best letting agents we've ever used in Edinburgh. Unlike others, they reply to every e-mail and query, are quick to get things fixed if necessary and always willing to help. An all round great experience and if I were to move ...
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“We have had an excellent experience with Clou......”

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Aug 30,2021
Minithumbup
Mark
By: 'R'
Aug 30,2021
0 people found
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We have had an excellent experience with Clouds Property Management; they are by far the best company we have rented from!...
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“I've been extremely happy with Clouds for the......”

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Aug 30,2021
Minithumbup
Mark
By: 'Lucy'
Aug 30,2021
0 people found
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I've been extremely happy with Clouds for the past 10 years as they have managed my property. They are always responsive, courteous, helpful and thoughtful....
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Staff picture Mark
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:

Clouds Property Management
18 Forth Street
Edinburgh
EH1 3LH

[email protected]

On receipt of your complaint we will adhere to the following procedure: -

Stage 1
We will acknowledge receipt of your complaint in writing within 5 working days of receiving it, giving you a named contact who will be dealing with the complaint.

Stage 2
Your named contact will then investigate your complaint and will send you a detailed written reply, including their suggestions for resolving the matter, within 14 working days of us receiving your complaint.

There may occasionally be circumstances outwith our control which prevent us from adhering to this timeframe. These include: -

• when the office is closed for public holidays;
• where adverse weather or sickness has led to staff shortages;
• where we cannot respond in full without the input of a third party (e.g. contractor, landlord, tenant) who is not available;
• where we cannot respond in full without visiting the rental property and the tenant is restricting access;
• where we cannot respond in full without the input of a key member of staff who is not available.

We will contact you if we are unable to respond within this timeframe and let you know when we aim to respond by.

Stage 3
Upon receipt of our response under Stage 2 above, if you are still not satisfied, you can contact us again in writing and we will arrange for a senior manager to review the decision.

Stage 4
Our senior manager will write to you within 10 working days of us receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Stage 5
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -

4th floor
1 Atlantic Quay
45 Robertson Street
Glasgow
G2 8JB
0141 3025900
https://www.housingandpropertychamber.scot


Clouds Property Management is registered with the Scottish Letting Agent Register (Letting Agent Registration Number LARN1902038) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at:

http://www.legislation.gov.uk/ssi/2016/133/schedule/made.

In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.

Other complaints procedures

Clouds Property Management is also a member of the Council of Letting Agents (www.counciloflettingagents.com).

You may invoke their complaints procedure if you remain dissatisfied once stages 1-4 above have been exhausted, or if we do not process your complaint within a reasonable timescale.
Last updated at 11:10 AM 07/05/2019 by allAgents

Awards won by Clouds Property Management

Regional Awards won by Clouds Property Management

Individual Branch Awards

Edinburgh, EH1



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Clouds Property Management