Chard opened its doors over 25 years ago as a specialist in London lettings to offer a better and more thorough service to all our clients and customers. With a focus on lettings, we have extensive knowledge and experience in the market, giving us a unique understanding of all aspects of ...show more
Chard opened its doors over 25 years ago as a specialist in London lettings to offer a better and more thorough service to all our clients and customers. With a focus on lettings, we have extensive knowledge and experience in the market, giving us a unique understanding of all aspects of the lettings process.
My flatmate and I went to see a total of 3 properties and the agent tried to pressure us into every single one. The most irritating part is that out of all of the properties shown to us, only 1 was within our budget. The ones picked ... read full review
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(1)
Dear Lauren, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Sarah, Customer Relations Team ...
“Terrible customer service...”
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1 Star Review
Jul 26,2021
By:
'Craig'
Jul 26,2021
Branch: London, 5 Harwood Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
Looking at all the negative views for tenancy I’m guessing it’s not a high sales priority in the Fulham office.
Firstly our agent didn’t show up to a 10am viewing on a Saturday, which we travelled 1 hour to get to. When we ... read full review
Huge thank you to Mark Paris!
Planning my move to London (from Canada) during a pandemic, without being able to fly over and find the perfect home was daunting.
I started working with a few brokers that tried to push me to accept houses outside ... read full review
This is the worst company I have ever had to deal with. Rude, aggressive and embarrassingly unprofessional. They do not answer emails, just sporadic phone calls. They are terrible managing agents and the office staff are disorganised and dishonest.... read full review
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(1)
I wish I could have read this a month ago. Agreed- they are dishonest and say whatever it takes to have you pay your deposit and not follow through on promises or tasks. ...
Branch: London, 190 Campden Hill Road
Services: Lettings (as a Tenant)
Rent PCM: £1425 Would you recommend?: No
Postcode: W14
Branch: London, 190 Campden Hill Road
Lettings (as a Tenant)
Rent PCM: £1425 Postcode: W14
0people found this helpful
Absolutely abhorrent property management team - irrespective of who you speak to. Trying to receive our deposit back due to the cap on Tenants Act 2019 and NONE of the staff can confirm the date or the actual process - I've done that for the one ... read full review
Extremely bad services from property management team
I have been living in one flat for over 10 months which is managed by the Chard. The kitchen hood, dish washer, carpert and window are broken, which started from my first day of moving in
The property management ... read full review
I found Anmar extremely diligent, with a highly professional work ethic. He worked tirelessly to find me the best property for my requirements. I wouldn't hesitate to use him in future. He's a credit to Chard.... read full review
BEWARE - Do not use this company as a Tennant or landlord if the property is managed by Chards in house team. In 13 years rental in London never have I experienced such a sham of a company. Property managers are beyond negligent. Upon leaving the ... read full review
I saw the bad reviews before renting through Chard and foolishly thought that everything would probably be fine. Don't make the same mistake. My wife and I moved out of our flat six weeks ago and cannot get our deposit returned -- despite the fact ... read full review
The staff at Chard's Fulham Broadway office were incredibly friendly and welcoming whilst maintaining a professional approach to the way they conducted their business.
They were very swift in their response to all our queries and were helpful in showing us many properties in addition ... read full review
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(1)
Dear Sir/Madam,
Thank you for your review regarding your experience with our Fulham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Asma
Customer Relations Manager ...
“Crooks and liars. I told them I had a small ......”
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1 Star Review
Aug 03,2017
By:
'Sunny'
Aug 03,2017
Branch: London, 190 Campden Hill Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W10
Branch: London, 190 Campden Hill Road
Lettings (as a Tenant)
Postcode: W10
3people found this helpful
Crooks and liars. I told them I had a small chihuahua prior to moving in, the agent said he checked with landlord and she was fine with that. After 2.5 years of paying rent on time every month, I suddenly received a letter of eviction for ... read full review
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(2)
Interesting that no one responded at the time to my complaint, but now I have posted a negative review, you suddenly show "concern". ...
“real bandits and rude, be aware they are same as ......”
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1 Star Review
May 23,2017
By:
'Landlord'
May 23,2017
Branch: London, 664 Fulham Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SW6
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(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
“stay away from this office, vague and unclear procedures of ......”
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1 Star Review
May 12,2017
By:
'FedUp!'
May 12,2017
Branch: London, 664 Fulham Road
Services: Lettings (as a Tenant)
Rent PCM: £1580 Would you recommend?: No
Postcode: SW6
stay away from this office, vague and unclear procedures of credit references lead to loosing the holding deposit. they have never removed the property from the website and their attitude change drastically once you have paid in full. nightmare. avoid at all cost. I have ... read full review
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(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
“Shocking experienceCouple of professionals with one daughter. Flat rented on ......”
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1 Star Review
Feb 24,2017
By:
'Paolo'
Feb 24,2017
Branch: London, 142a Shepherds Bush Road
Services: Lettings (as a Tenant)
Rent PCM: £2100 Would you recommend?: No
Postcode: W14
Branch: London, 142a Shepherds Bush Road
Lettings (as a Tenant)
Rent PCM: £2100 Postcode: W14
0people found this helpful
Shocking experience
Couple of professionals with one daughter. Flat rented on Nov 16, snagging list and carpet replacement agreed with entry date early Jan 17. Entry date postponed to mid Jan and then late Jan by the Agency as works not completed. Upon entrance flat completely dirty, ... read full review
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(1)
Dear Paolo,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details,
I would like to look into this matter on your behalf.
Kind regards,
Marilyn Plews Head of Customer Relations ...
“Applied to view a flat (which we are currently now ......”
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3 Star Review
Dec 16,2016
Daisy
By:
'Benji'
Dec 16,2016
Branch: London, 5 Harwood Road
Services: Lettings (as a Tenant)
Rent PCM: £1950 Would you recommend?: Yes
Postcode: SW6
Applied to view a flat (which we are currently now living in) and were taken to see 3 "similar" properties. This was fine, but I think your average punter really only wants to see the one they asked to see.
Service was swift and pretty efficent, ... read full review
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(1)
Dear Benji,
Thank you for having taken the time leave your review.
Feedback is very important to us and we appreciate you bringing these points to our attention. We will review these with our staff and also share them with our Coaching and Development team for training purposes.
Your comments are very helpful to us and we will continue to review our service levels against the feedback we receive from our customers.
We wish you well for the future.
Yours sincerely
Marilyn He ...
“Agency of very kind and professional agents. My agent always ......”
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5 Star Review
Dec 13,2016
Daisy
By:
'Tae'
Dec 13,2016
Branch: London, 5 Harwood Road
Services: Lettings (as a Tenant)
Rent PCM: £435 Would you recommend?: Yes
Postcode: SW6
Agency of very kind and professional agents. My agent always did her best to show me the best properties. And I was interested in most of them. To meet my requirement she conducted so much negotiaton with present tenant and lanlord. She made it. If ... read full review
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(1)
Dear Tae,
Thank you very much for taking the time to leave your review.
I am delighted to read that our Fulham office achieved our aim of delivering a five star service.
Feedback is very important to us and it is always nice to read about happy customers.
Kind regards,
Marilyn Head of Customer Relations. ...
“Seriously shocking service. I wanted to see a flat that ......”
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1 Star Review
Nov 11,2016
By:
'Unhappy'
Nov 11,2016
Branch: London, 123 Notting Hill Gate
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W2
Seriously shocking service. I wanted to see a flat that was advertised on zoopla and scheduled a meeting with Jessica at their Notting Hill office. When we arrived she grabbed the folder and we went to find her car. She kept telling me that she ... read full review
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(1)
Dear Sir/Madam,
I am very sorry to read that you were disappointed with the service you have received from our Notting Hill office, which has now been rebranded to Dexters.
Should you wish to discuss this further please email me at [email protected] and I would gladly look into this matter for you.
Kind regards,
Marilyn Plews
Head of Customer Relations ...
“Nightmare..! From the beginning to the end, everything has been ......”
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1 Star Review
Sep 29,2016
Jack
By:
'Seagrave'
Sep 29,2016
Branch: London, 664 Fulham Road
Services: Lettings (as a Tenant)
Rent PCM: £1860 Would you recommend?: No
Postcode: SW6
Nightmare..!
From the beginning to the end, everything has been a nightmare!
The agents Jack Anselm and George lied to us, we enter in our new property which should be ready : no lights, windows broken, matresses not changed and no wardrobe ( which should be changed ... read full review
Extremely suffocating, old-fashioned sales techniques. Pressuring clients NEVER works. We simply wanted to view the flat but they pressured us into filling up a form in order to register our interest so that "nobody else will get the flat because we are first". In this ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard Fulham Office, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“My gripe is first and foremost with the estate agent ......”
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1 Star Review
Feb 18,2016
By:
'Avoid'
Feb 18,2016
Branch: London, 5 Harwood Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
My gripe is first and foremost with the estate agent who directly dealt with our letting. Jack Anselm is a disgraceful estate agent with the residential needs of his customers being the absolute bottom of the barrel on his priorities in dealing with you. In ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“I had a positive experience with Chard Notting Hill branch ......”
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5 Star Review
May 19,2015
By:
'Dr.'
May 19,2015
Branch: London, 123 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £1170 Would you recommend?: Yes
Postcode: W2
Branch: London, 123 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £1170 Postcode: W2
0people found this helpful
I had a positive experience with Chard Notting Hill branch and have absolutely no complaints to make. The guys were quite professional.... read full review
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(1)
Hello,
I am the Customer Services Manager here at Chard and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
“Chard is terrible. They continually showed properties out of our ......”
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1 Star Review
Mar 19,2015
By:
'DoNotUseChard'
Mar 19,2015
Branch: London, 146 Old Brompton Road
Services: Lettings (as a Tenant)
Rent PCM: £3000 Would you recommend?: No
Postcode: SW7
Branch: London, 146 Old Brompton Road
Lettings (as a Tenant)
Rent PCM: £3000 Postcode: SW7
1people found this helpful
Chard is terrible. They continually showed properties out of our price range. They continually showed properties out of our desired area. They screwed up the flat/inventory check-in and the check-out. They tried to collect extra rent even though the term of the lease had ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am the Customer Services Manager for the group and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“Agent chase you all day long until you agree on ......”
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2 Star Review
Dec 16,2014
William
By:
'Fripoune'
Dec 16,2014
Branch: London, 1 Westmoreland Terrace
Services: Lettings (as a Tenant)
Rent PCM: £1700 Would you recommend?: No
Postcode: W8
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“i wish I'd found this site before I went with ......”
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1 Star Review
Nov 15,2014
By:
'AnotherChardSucker'
Nov 15,2014
Branch: London, 123 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £3000 Would you recommend?: No
Postcode: SW5
Branch: London, 123 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £3000 Postcode: SW5
1people found this helpful
i wish I'd found this site before I went with Chard!!!
what a terrible estate agent! they weren't great when I first went in but ho hey i won't have to speak to them much after...wrong! it took them weeks to fix problems, terrible ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“I'm very disappointed with the agency. Mr Sweeney was one ......”
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1 Star Review
Oct 02,2014
Aaron
By:
'Disappointed'
Oct 02,2014
Branch: London, 123 Notting Hill Gate
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W10
I'm very disappointed with the agency. Mr Sweeney was one of the rudest agents I have ever encountered. My partner had an appointment with the agent and due to failed signal she was running late 15 min. She called him at the time of the appointment ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“This is a review of the Chard branch on Old ......”
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1 Star Review
Aug 18,2014
By:
'April'
Aug 18,2014
Branch: London, 146 Old Brompton Road
Services: Lettings (as a Tenant)
Rent PCM: £2300 Would you recommend?: No
Postcode: SW3
Branch: London, 146 Old Brompton Road
Lettings (as a Tenant)
Rent PCM: £2300 Postcode: SW3
3people found this helpful
This is a review of the Chard branch on Old Brompton Road in Chelsea. We had Chard show us potential lettings in Chelsea and found one we really liked. The agent(s) seemed friendly and professional up to this point. They promised the apartment would ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our South Kensington branch. I am head of Customer Services and I wondered if I could be of any further assistance?
If you could e-mail me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“These agents seemed professional enough - until I sold my ......”
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1 Star Review
Oct 25,2013
By:
'Don't'
Oct 25,2013
Branch: London, 123 Notting Hill Gate
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: W2
Branch: London, 123 Notting Hill Gate
Sales (as a Vendor)
Postcode: W2
1people found this helpful
These agents seemed professional enough - until I sold my property through another agent and when trying to get my keys back from them, got such a huge range of lies from them. They lost my keys and yet somehow I was the one who ... read full review
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(1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Chard. I am Head of Customer Services here at Chard and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I look forward to hearing from you.
Asma ...
“When roping us in to sign the contract the agent ......”
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1 Star Review
Jul 28,2013
By:
'unhappyfromwestken'
Jul 28,2013
Branch: London, 123 Notting Hill Gate
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W14
Branch: London, 123 Notting Hill Gate
Lettings (as a Tenant)
Postcode: W14
1people found this helpful
When roping us in to sign the contract the agent was polite and helpful, although required a lot of paperwork/personal info that I'm pretty sure wasn't necessary.
Problems started when we moved in. The house had not been cleaned, so for a week or ... read full review
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(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by Chard. I am Head of Customer Services here at Chard and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Asma ...
“Dreadful. Thought I would use a big company to give ......”
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1 Star Review
Sep 08,2009
By:
'customerservice999'
Sep 08,2009
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
3people found this helpful
Dreadful. Thought I would use a big company to give me peace of mind whilst I was living abroad and letting my apartment for the first time. Instead I became a number. They didn't care one bit about providing the 'service' that the office manager ... read full review
“We are non resident landlords and Chard let our flat ......”
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5 Star Review
Sep 19,2008
By:
'cliffd'
Sep 19,2008
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Lettings (as a Landlord)
Postcode:
0people found this helpful
We are non resident landlords and Chard let our flat on Munster Road in 2 days after two other lettings companies did nothing for almost two months. No problems and no complaints. As much as it grieves me to have to use lecherous estate agents I ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:45 AM 28/09/2021 by Robin Philpot
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