“I'm very disappointed with the agency. Mr Sweeney was one ......”
1 Star Review
Oct 02,2014
By:
'Disappointed'
Oct 02,2014
Branch: London, 123 Notting Hill Gate
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: W10
Branch: London, 123 Notting Hill Gate
Lettings (Prospective customer)
Postcode: W10
2
people found
this helpful
I'm very disappointed with the agency. Mr Sweeney was one of the rudest agents I have ever encountered. My partner had an appointment with the agent and due to failed signal she was running late 15 min. She called him at the time of the appointment telling she'd be 15 min late and he said that it was no problem as he was waiting in the car. When she got there, there was nobody there, and she called the agent (he of course didn't call himself) and he said it was too late and he was gone. When asked why he explained that it was because of the tenants who didn't agree to let him in after 15 min. Oddly, he hadn't mention before that there's a 15 min viewing window, and when confronted about that he lied that he had said if before.
He also first said that he's waiting in the car (when she called him from the train), and then later said that he was showing other people around (when told her it was too late). He was also lying about that, and I know because I WAS WAITING THERE this entire time, and he didn't know about that. There was nobody waiting in a car (and there were no agency cars there anyway), and most certainly there wasn't anyone there showing a flat to anybody.
I understand that people are late or cannot make it, but that case one should call in advance not to wait another person's time. I absolutely loathe cheap lies and excuses of agents trying to save their own butt.
In summary, don't talk to Mr. Sweeney, it's a waste of time.
2
people found
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I am really sorry to hear that you have been unhappy with the service provided by our Chard branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn