“Single handedly the worst agent I have ever come across, ......”
1 Star Review
Jun 19,2017
By:
'Natasha'
Jun 19,2017
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: No
Postcode: RG1
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Rent PCM: £825
Postcode: RG1
1
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Single handedly the worst agent I have ever come across, I work in a lettings agency myself and the amount of laws they break is just completely outrageous. They changed my deposit scheme midway from TDS to MyDepsoits, without even telling me or producing me ...
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Comment on agent fees
The agent fees are not that bad at £350 when some charge £600+ but still for the service they offer that money is too much
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“Ashley Charles has been SHUT DOWN by Trading Standard. The ......”
1 Star Review
May 25,2017
By:
'98WhitleyStreet'
May 25,2017
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: RG2
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Rent PCM: £950
Postcode: RG2
2
people found
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Ashley Charles has been SHUT DOWN by Trading Standard. The business was run by a disgusting bully, friendly when you first look at the property, then as soon as you move in the hell starts. Threatening re-inspection fees because clean dishes that had been left ...
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“DO NOT GO THROUGH ASHLEY CHARLES. Please be aware they ......”
1 Star Review
May 15,2017
By:
'mavetherave'
May 15,2017
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Postcode: RG1
1
people found
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DO NOT GO THROUGH ASHLEY CHARLES. Please be aware they are out to scam and make your life a misery. The company owner ‘AJ' is just a bully and needs to be reported. It has been a year since I last rented with them and ...
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Comment on agent fees
Bad - nearly got charged twice for guarantor fees had I not picked them up on it.
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“i have never come across such a rude man as ......”
1 Star Review
Apr 11,2017
By:
'totally'
Apr 11,2017
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Postcode: RG1
0
people found
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i have never come across such a rude man as AJ
totally abusive and will not give back deposit after house was handed back in same if not better condition
lets see this bully face to face and see what happens
do not rent from ...
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Comment on agent fees
bad
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“Worst estate agent in Reading. Monthly inspections are intrusive, AJ ......”
1 Star Review
Feb 06,2017
By:
'Disgusted'
Feb 06,2017
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG6
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Postcode: RG6
1
people found
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Worst estate agent in Reading. Monthly inspections are intrusive, AJ is rude and controlling, and they will screw you out of every penny. We were once charged for a return inspection visit after there was dust on our bin- a bin that we own! Avoid ...
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Comment on agent fees
Atrocious. Their mothers ought to be ashamed of them.
1
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“After renting for the past 18 years across the UK I ......”
1 Star Review
Nov 22,2014
By:
'Sarah'
Nov 22,2014
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG2
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG2
4
people found
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After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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“We have had terrible experience the fact that the agent/......”
1 Star Review
Sep 23,2014
By:
'Vineet'
Sep 23,2014
Branch: Reading, 46 London Street
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: RG10
Branch: Reading, 46 London Street
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: RG10
0
people found
this helpful
We have had terrible experience the fact that the agent/director of the property management firm has been expremely rude and impolite to us. He has shown disrespect in the emails and inspection reviews. He has been unfair to us recently while we were away ...
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What agent could do to change your mind?
Firstly, improve their communication and lack of respect shown
Cater to emergency need like a broken dishwasher
Attached Filesnbsp;
Comment on agent fees
Too much money spent on the agency fees, property contract renewal admin fees. And after all this the agent behaves in an insane way!
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“Avoid this company at all costs, having lived in a ......”
1 Star Review
Mar 20,2014
By:
'Unhappy'
Mar 20,2014
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG1
0
people found
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me.
The core issue has always been around inspections, which happen quarterly without fail despite me being a long ...
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“Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first ......”
1 Star Review
Jan 28,2014
By:
'Wet'
Jan 28,2014
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG1
1
people found
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Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The ...
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1
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“Very rude and slow service, no respect shown to us ......”
1 Star Review
Oct 08,2013
By:
'frogs'
Oct 08,2013
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG6
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG6
1
people found
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Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple ...
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1
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“Ashley Charles are a disgrace. Right from the beginning when ......”
1 Star Review
May 11,2013
By:
'Jan'
May 11,2013
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL6
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: SL6
1
people found
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Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective ...
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1
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“Terrible Estate Agents - AJ was very pleasant at the ......”
1 Star Review
Apr 23,2013
By:
'Tom'
Apr 23,2013
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG1
1
people found
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Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at ...
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1
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“Beware! Truly a terrible service from start to finish. From ......”
1 Star Review
Apr 11,2013
By:
'Al'
Apr 11,2013
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG2
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG2
1
people found
this helpful
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection ...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.
Attached Filesnbsp;
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“One of the worst estate agents I have ever had ......”
1 Star Review
Jan 28,2013
By:
'Keith'
Jan 28,2013
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG2
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode: RG2
0
people found
this helpful
One of the worst estate agents I have ever had the misfortune to deal with.
Useless at maintaining a property - we had to carry out all works ourself.
Intrusive inspections with ridiculous standards (they expect the property to be in better order than when ...
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“Ashley Charles is by far the worst letting agent I ......”
1 Star Review
Apr 19,2012
By:
'AD'
Apr 19,2012
Branch: Reading, The Lodge72 Edinburgh Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Reading, The Lodge72 Edinburgh Road
Lettings (as a Tenant)
Postcode:
2
people found
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Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures ...
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2
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“i have to tell my people that at the beginning ......”
1 Star Review
Oct 04,2011
By:
'AJ'
Oct 04,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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i have to tell my people that at the beginning Mr AJ from ashleycharles came across as all sweet and innocent ...yet let me warn you my friends wanting to let .....Ashleycharles cut my hot water to the point that i had to get reading ...
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“Do not use these people. AJ is charm personified when ......”
1 Star Review
Jul 18,2011
By:
'Streamer'
Jul 18,2011
Branch: Maidenhead, 3 Highfield Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: Maidenhead, 3 Highfield Road
Lettings (as a Landlord)
Postcode:
0
people found
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Do not use these people. AJ is charm personified when it comes to getting your business. Once you're in the trap, the problems begin. I have used 4 different letting agents in Reading, and these people are by far the worst. Despite employing these people to ...
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“Think twice before using them. Whenever you have a problem ......”
2 Star Review
Jun 14,2010
By:
'Kalvin'
Jun 14,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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Think twice before using them. Whenever you have a problem at the property you're left to your own devices. No help, no communication, no assistance, no understanding....
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“Things to consider when letting through them, consider any damage ......”
1 Star Review
Dec 30,2009
By:
'PeterNuj'
Dec 30,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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Things to consider when letting through them, consider any damage to the property prior to you moving in, your responsibilty, any faults with the home that occur even if no fault of your own, your responsibilty, your deposit is gone the moment that you hand ...
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“Ashley Charles is the worst letting agent I have ever ......”
1 Star Review
Dec 30,2009
By:
'Ms'
Dec 30,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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Ashley Charles is the worst letting agent I have ever experienced and I spent most of my life in Northern Ireland. Consider your deposit lost when you move in no matter how clean and punctual you are with rent. He is the kind of letting ...
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1
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“I definitely need to add a comment here. I've been ......”
5 Star Review
Nov 23,2009
By:
'Lyds'
Nov 23,2009
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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I definitely need to add a comment here. I've been renting both in London and Reading for years and of all the agencies I've dealt with (which adds up to a fair few), Ashley Charles have been the best. Not only are the qualities of ...
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“I stumbled accross this website and have to say I ......”
5 Star Review
Nov 12,2009
By:
'Maxine'
Nov 12,2009
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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I stumbled accross this website and have to say I am shocked at what I have read about Ashley Charles. I rented a property through them for about 15 months. They do have one the cheapest tenants fee in the area. I was in one of ...
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“I've been renting property through Ashley Charles for the last 4 ......”
5 Star Review
Oct 30,2009
By:
'Sasha'
Oct 30,2009
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Lettings (as a Tenant)
Postcode:
0
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I've been renting property through Ashley Charles for the last 4 years and have never had any problems in my dealings with them. They had the cheapest agent fees in the area, as well as being friendly, helpful and professional. Ashley Charles did quarterly inspections on ...
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“The thought of having strangers living in my home was ......”
4 Star Review
Oct 30,2009
By:
'alemap'
Oct 30,2009
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Lettings (as a Landlord)
Postcode:
0
people found
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The thought of having strangers living in my home was abhorrent and a very scary idea for me - made worse by the fact that I work in Europe and so would need someone to manage everything for me. After being referred by a friend ...
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“Wave goodbye to your deposit :-( Gone of the days ......”
1 Star Review
Oct 29,2009
By:
'jonty'
Oct 29,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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Wave goodbye to your deposit :-( Gone of the days of fair wear and tear, and when was it letting agents started charging higher admin fees than my solicitor? Maybe Ashley Charles can explain? Or actually maybe they can't. Cheapest in the area for fees? ...
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“I am currently in the process of renting a property ......”
5 Star Review
Sep 01,2009
By:
'Stef'
Sep 01,2009
Services: Lettings (Prospective customer)
Would you recommend?: Yes
Postcode:
Lettings (Prospective customer)
Postcode:
0
people found
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I am currently in the process of renting a property through Ashley Charles and so far so good. I have found the customer service to be very good, they're actually real people, unlike some of the other estate agents that sound like they are constantly ...
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“Absolutely awful service. They WILL try to scam every last ......”
1 Star Review
Aug 25,2009
By:
'nick'
Aug 25,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
0
people found
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Absolutely awful service. They WILL try to scam every last penny out of you. You are not likely to see any of your deposit back....
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“I whole-heartedly agree. I found the company arrogant and rude.......”
1 Star Review
Feb 24,2009
By:
'plum'
Feb 24,2009
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Lettings (Prospective customer)
Postcode:
0
people found
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I whole-heartedly agree. I found the company arrogant and rude.
They make their profit by adding ludicrous amounts to their referencing fees, not to mention the hefty fee you will incur if you leave so much as a pair of socks on the floor during ...
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“Ashley Charles has from the start treated us like intruders ......”
1 Star Review
Feb 20,2009
By:
'The'
Feb 20,2009
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
1
people found
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Ashley Charles has from the start treated us like intruders in the house we are renting. Not for one minute have we felt at home due to stringent controls on the way we use the house: for example every 3 months a representative comes to the ...
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