Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn\'t washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection is actually for), through failing to fix broken items to finally attempting to justify giving us only £16 of our deposit back - we went to adjudication and got £620 (we probably could have had more but we didn\'t challenge everything in the hope of negotiating and being reasonable - pretty futile really!). If you are signed up with them please always challenge the deposit via the adjudicator - they are flat out dishonest. for anyone thinking of signing with them, please go elsewhere - I promise you will regret dealing with them.
What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.