Ashley Charles Estate Agents
Reading, RG30
1/5, 9 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



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“i have to tell my people that at the beginning ......”

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Oct 04,2011
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By: 'AJ'
Oct 04,2011
0 people found
this helpful
i have to tell my people that at the beginning Mr AJ from ashleycharles came across as all sweet and innocent ...yet let me warn you my friends wanting to let .....Ashleycharles cut my hot water to the point that i had to get reading borough involved until it was fixed ...bearing in mind i have a 13 year old daughter attending school....AJ didn't care for this matter and when i handed in my noticed i allowed the agency to view the property, however after being given 48 hours notice ....i told AJ they could not enter the property as my child was home alone and this would be a breach of peace and enjoyment while still living in the property, yet alas, AJ entered the house just as my teenage daughter had walked out of the shower and was faced with 3 strange men....looking through the house.......after complaining to AJ, he asked a man from the Gas board check the gas.....but in fact we later learnt that he had advised them to switch the hot water of , so as to harass my 13 daughter and myself..........Due to this i had to report this to Reading Borough Council who then had to contact Ashleycharles and tell them that this was a breach of contract and would be fined 10.000 pounds if not amended . AJ, was also Fully AWARE of the fact that the garage i store my furniture in, for my daughter and myself is toxic of asbestos and as a result all the contents must be destroyed......AJ, refuses to comment but as Reading Borough Council are involved as the safety of my daughter and myself is now included ...we need answers as Ashleycharles were well aware of the problem......because of them i may lose thousands of pounds of antique furniture .........Please People ....beware when dealing with this agency ...........they do like to pull the wool over your eyes !!!
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By: aj
Jan 11, 2012
People what Penny Officer aka Penny Collins is not admitting to she is that she turned to sqautting to avaoid paying rent and had to be evicted by a court order owing over £2500 in rent and another £1500 in damges to the property. The above report is totally fictious and quit frankly abusive. If any of it was true she would not have been evicted by Reading County Court. Her gas was not turned off. When the engineer went round to fix it, the cupboard that housed the boiler was cramped with her rubbish which was pushing sensor button that switched the boiler off. We would have been closed down for child abuse, Reading County Couoncil would have taken us to court, The garage roof was tested and showed it was perfectly safe. If anyone knows where she is now we woudl love to know.

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Opening Hours
Address

Ashley Charles Estate Agents
The Lodge72 Edinburgh Road
Reading
Berkshire
RG30 2UB
0845 056 0268

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 9 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“After renting for the past 18 years across the UK I ......”

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Nov 22,2014
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By: 'Sarah'
Nov 22,2014
4 people found
this helpful
After renting for the past 18 years across the UK I have never encountered a more absurd estate agent as Ashley Charles. From beginning to end the experience was horrific....
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“Avoid this company at all costs, having lived in a ......”

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Mar 20,2014
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AJ
By: 'Unhappy'
Mar 20,2014
0 people found
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Avoid this company at all costs, having lived in a property managed by Ashley Charles for many years their approach to customer service continues to astound me. The core issue has always been around inspections, which happen quarterly without fail despite me being a long ...
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By: A.J
Mar 27, 2014
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Please see below comments from the landlord re this issue Hi Robert, I currently have no time to be spending on this, and this is why I said to AJ I would have to leave this up to him. I did state that although I got on with you when I met you, and believe you to be an honest person, I could not allow that to affect the end result of renting out the property, with respect to the current state of the house. Having seen the pictures there was nothing there that made me believe that AJ ...

“Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first ......”

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Jan 28,2014
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By: 'Wet'
Jan 28,2014
1 people found
this helpful
Advoid Advoid Advoid!!!!!!!!!! I wish I read the reviews first before dealing with Ashley Charles. Got hardly any of my deposit back after paying over £30,000 in rent. We had a burst water main in the court yard garden which took 12 WEEKS to sort out!! The ...
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“Very rude and slow service, no respect shown to us ......”

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Oct 08,2013
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By: 'frogs'
Oct 08,2013
1 people found
this helpful
Very rude and slow service, no respect shown to us as tenants. Took months to do work that was needed in the house, one of the maintanence guys they got was a bit pervish and was exceptionaly incapable of doing the job, even a simple ...
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“Ashley Charles are a disgrace. Right from the beginning when ......”

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May 11,2013
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By: 'Jan'
May 11,2013
1 people found
this helpful
Ashley Charles are a disgrace. Right from the beginning when I was searching for a rental property, they were impossible to get in contact with. I had to hound them in order to get a viewing. Lettings agents should be making it easy for prospective ...
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“Terrible Estate Agents - AJ was very pleasant at the ......”

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Apr 23,2013
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By: 'Tom'
Apr 23,2013
1 people found
this helpful
Terrible Estate Agents - AJ was very pleasant at the beginning, but became increasingly aloof and rude as the tenancy went on. Ridiculous standards for house inspections - we were pulled up over an unmade bed. We were offered just 1% of our deposit back at ...
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“Beware! Truly a terrible service from start to finish. From ......”

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Apr 11,2013
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By: 'Al'
Apr 11,2013
1 people found
this helpful
Beware! Truly a terrible service from start to finish. From threats to reinspect at a cost of £75 because we hadn't washed up the bowls from our breakfast before leaving for work (which is none of their business, but AJ fails to understand what an inspection ...
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What agent could do to change your mind?
Being honest and actually discussing issues, and avoiding the bad attitude.
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“One of the worst estate agents I have ever had ......”

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Jan 28,2013
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By: 'Keith'
Jan 28,2013
0 people found
this helpful
One of the worst estate agents I have ever had the misfortune to deal with. Useless at maintaining a property - we had to carry out all works ourself. Intrusive inspections with ridiculous standards (they expect the property to be in better order than when ...
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By: Unhappy customer
Mar 20, 2014
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I too can vouch for the outrageous inspection standards and slow response on maintenance issues. ...

“Ashley Charles is by far the worst letting agent I ......”

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Apr 19,2012
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By: 'AD'
Apr 19,2012
2 people found
this helpful
Ashley Charles is by far the worst letting agent I have ever had the misfortune of dealing with. When I first viewed the house AJ informed me that there was work to be carried out to fix issues, such as damp, decoration and non-functioning fixtures ...
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By: Drew
Jun 28, 2012
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This tallies with my experience of Ashley Charles. They will go out of their way to screw you out of every penny they can and have the audacity to call their daylight robbery 'admin charges'. ...
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Awards won by Ashley Charles Estate Agents, Reading RG30 2UB



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