Touchstone CPS Ltd
Edinburgh, EH16
4.3/5, 139 reviews
80% recommended
0% lettings valuation accuracy
94% lettings fee satisfaction



Property Features

We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ... show more We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.

Opening Hours
Address

Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 94% £402 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 105 26 0 0 0 0 6 2
Areas covered
  • London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA RICS NALS TDS SAGEagent
Latest Properties

No Properties

“Friendly and competent staff. Felt welcome th......”

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Aug 31,2019
Minithumbdown
By: 'Cameron'
Aug 31,2019
0 people found
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell. Darren was also very helpful and his advice and service....
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By: Penny Graham
Oct 04, 2019
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Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated. Kind regards Penny Graham Touchstone ...

“Easy to apply.Let me know about offer within......”

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Aug 21,2019
Minithumbup
By: 'Kim'
Aug 21,2019
0 people found
this helpful
Easy to apply. Let me know about offer within a few days of closing date. Quick with replies of any queries. Organised and easy to fill out paperwork...
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By: Penny Graham
Aug 23, 2019
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Thank you so much for your rating and review, Kim. It's much appreciated. I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time. Best wishes in your new home. Kind regards Penny Graham ...

“I have always felt any contact I have had to ......”

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Aug 19,2019
Minithumbup
Lian
By: 'Margaret'
Aug 19,2019
0 people found
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
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By: Penny Graham
Aug 20, 2019
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Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one. Thanks again. Kind regards Penny Graham Touchstone ...

“As a company, Touchstone were a pleasure to d......”

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Jul 31,2019
Minithumbup
Lian
By: 'Paul'
Jul 31,2019
0 people found
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
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By: Penny Graham
Aug 20, 2019
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Thank you for taking the time to provide a 5 star rating and review of our service, Paul. I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

“nice, smart very professional and friendly...”

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Jul 21,2019
Minithumbup
By: 'Ana'
Jul 21,2019
0 people found
this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
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By: Penny Graham
Jul 30, 2019
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Hi Ana Marie Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you. I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: [email protected]. Many thanks. Kind regards Penny Graham Touchstone ...

“Satisfied...”

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Jul 08,2019
Minithumbup
Lian
By: 'Margaret'
Jul 08,2019
0 people found
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
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By: Penny Graham
Jul 12, 2019
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Hi Margaret Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied. I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management. Thanks again and best wishes. Penny Graham Touchstone ...

“Great experience so far. Everyone has been ve......”

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Jun 24,2019
Minithumbup
By: 'Craig'
Jun 24,2019
0 people found
this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
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By: Penny Graham
Jun 28, 2019
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Thank you for taking the time to rate and review our service, it's much appreciated. Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again. Good luck in your new home. Kind regards Penny Graham Touchstone ...

“Kind, excellence, and outstanding...”

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Jun 19,2019
Minithumbup
Lian
By: 'Mazen'
Jun 19,2019
0 people found
this helpful
I have never meet helpful people like Lian and Julie. They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees. rent fees is below the privet market
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again. Kind regards Penny Graham Touchstone ...

“Places for People have put Touchstone in place as property ......”

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Jun 19,2019
Minithumbdown
By: 'Shell'
Jun 19,2019
3 people found
this helpful
Places for People have put Touchstone in place as property management agents. Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology. 5 months on after getting tenancy Touchstone have failed to complete ...
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Comment on agent fees
Not charged to me, landlord will set their fee
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Hi Shell I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office. Please may I ask you to contact me direct: [email protected] with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone ...

“All Good...”

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Jun 05,2019
Minithumbup
By: 'Craig'
Jun 05,2019
0 people found
this helpful
Julie was very helpful and gave me sound advice which lead to me find a property in the area I was looking....
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By: Penny Graham
Jun 28, 2019
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Thanks Craig for taking the time to rate and review our service. Thanks also for your feedback on the service that you received from my colleague, Julie, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Great!...”

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May 10,2019
Minithumbup
Shaun
By: 'Kirsten'
May 10,2019
0 people found
this helpful
Shaun has been very helpful throughout my tenancy. Very friendly and quick to respond to any correspondence with the aim to resolve any issues in a timely manner....
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Comment on agent fees
Good
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for your review of your experience of my colleague Shaun Moffatt's customer service. I am pleased but not surprised that Shaun has provided you with such a positive experience during your tenancy. Thanks again. Best wishes. Penny Graham Touchstone ...

“Great landlords...”

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May 10,2019
Minithumbup
Shaun
By: 'Sean'
May 10,2019
0 people found
this helpful
Cps touchstone are excellent landlords and my property manager Shaun was always helpful ,professional and always wanted to help to make sure everything was going well in the property. Would highly recomened cps touchstone. So much so I'm still a current tenant with them just ...
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Comment on agent fees
Good,
Was this helpful? Yes
By: Penny Graham
May 17, 2019
View all comments (1)
Thank you for your wonderful review of the customer service that you received recently from my colleague, Shaun Moffatt. I am delighted that Shaun was able to resolve your issues promptly and professionally. Thanks again for your feedback. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Excellent...”

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Mar 26,2019
Minithumbup
Shaun
By: 'Dale'
Mar 26,2019
0 people found
this helpful
Shaun was very nice and was availble to answer all questions promptly, covered everything and made the whole process easy...
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By: Penny Graham
Mar 29, 2019
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Hi Dale Thank you for your 5 star rating of the service that you received recently from my colleague in the Edinburgh office, Shaun. I am so pleased to see that Shaun's attention to detail ensured that the process ran smoothly for you. Thanks again. Kind regards Penny Graham Touchstone ...

“Shaun Moffat...”

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Mar 25,2019
Minithumbup
Shaun
By: 'Richard'
Mar 25,2019
0 people found
this helpful
Shaun was very friendly and helpful. His professional demeanour and efficiency were excellent. He was well prepared and very enthusiastic about the property. He made me feel very welcome....
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Comment on agent fees
No issues
Was this helpful? Yes
By: Penny Graham
Mar 26, 2019
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Hi Richard I am so pleased that your recent experience of our Edinburgh office was so positive, especially the service that you received from my colleague, Shaun. It is always satistying to see my colleagues recognised for their work, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing help from first point of contact. Kept up to date with every aspect of my tenancy....”

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Mar 15,2019
Minithumbup
Shaun
By: 'Shona'
Mar 15,2019
0 people found
this helpful
From the first point of my tenancy I have been kept up to date and have been able to contact them directly. As this is the first time I have had a mid market property I had lots of questions. I always received a quick ...
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By: Penny Graham
Mar 26, 2019
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Hi Shona Thank you for providing Touchstone's Edinburgh office with a review, it's much apprciated. I'm pleased that all went smoothly during your recent move and hope that you are enjoying your new home. Thanks again. Kind regards Penny Graham Touchstone ...

“Brilliant landlord...”

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Mar 04,2019
Minithumbup
Shaun
By: 'Jack'
Mar 04,2019
0 people found
this helpful
After our initial landlord was an absolute nightmare to deal with, Shaun has been such a relief to have as our property manager. All of the problems we reported when we first moved in that were never dealt with he got to work on straight ...
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Was this helpful? Yes
By: Penny Graham
Mar 05, 2019
View all comments (1)
Hi Jack Thank you for taking the time to provide a review of our service. More specifically, the service that you have received from my colleague, Shaun Moffat. I am delighted to see that Shaun was able to provide you with a positive experience of Touchstone's management. It is always very pleasing to be able to report such positive feedback to our property managers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Very helpful...”

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Jan 10,2019
Minithumbup
Shaun
By: 'Amy'
Jan 10,2019
0 people found
this helpful
Shaun has been amazing from start to finish. Especially over the Christmas period he has went out his way to help me get my new flat in time for the new year. Very professional. I can't thank you guys enough....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Penny Graham
Jan 11, 2019
View all comments (1)
Hi Amy Thank you for your glowing commendation of my colleague Shaun's service over the holiday period. I am delighted that Shaun was able to facilitate the move into your new home in time for the New Year. Thanks again and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Places for People have offloaded some of their Edinburgh propertiesThey ......”

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Nov 29,2018
Minithumbdown
By: '20MonthsRenter'
Nov 29,2018
4 people found
this helpful
Places for People have offloaded some of their Edinburgh properties They have lost the point to the original premise .... the people! No customer focus. Hide behind emails and process keep the deposit and inflate claims. This company decided to exploit its position and charge near £500 ...
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Comment on agent fees
Bad Experience
Was this helpful? Yes
By: Penny Graham
Nov 08, 2018
View all comments (1)
Hi I am very sorry that you are unhappy with the service provided by our Edinburgh Office. Please may I ask that you contact me direct: [email protected], with details of your tenancy and any issues you have encountered, so that I may investigate the matter further for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS Ltd ...

“Exceeded expectations...”

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Nov 29,2018
Minithumbup
By: 'Daniela'
Nov 29,2018
0 people found
this helpful
I applied for a Touchstone property after I found out that the landlord of a property I had been renting for over 2 years failed to paid their mortgage. It was a flat I considered my home and the letter I received from the solicitor stating ...
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Was this helpful? Yes
By: Penny Graham
Dec 05, 2018
View all comments (2)
Hi Daniela Thank you so much for taking the time to provide a review of the service that you received from our Edinburgh office, and especially for your lovely comments about my colleague, Julie. It's always good to see my colleagues recognised for their work, so thank you, it is much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone CPS Ltd ...
No image available Lian

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 05/06/2024, 2:47 PM by Penny Graham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham

Awards won by Touchstone CPS Ltd, Edinburgh EH16 4RW



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