Touchstone CPS Ltd
Edinburgh, EH16
4.6/5, 41 reviews
88% recommended
0% lettings valuation accuracy
94% lettings fee satisfaction

“Places for People have put Touchstone in place as property ......”

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Jun 19,2019
Minithumbdown
By: 'Shell'
Jun 19,2019
2 people found
this helpful
Places for People have put Touchstone in place as property management agents.

Dishonest to say the least and tripped themselves up multiple times by trying to lie, I had emails to prove otherwise, no apology.

5 months on after getting tenancy Touchstone have failed to complete basic repairs, they have had access at all times with management key.

Threaten you and demand rent despite failing to maintain property.

Matter now passed to a Solicitor to deal with as the failure of Touchstone to complete repairs they are legally required to do under the Repairing Standard is not acceptable

Customer service is non existent, incompetent and rude staff , take what ever action required to hold them to account.
Comment on agent fees
Not charged to me, landlord will set their fee
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
Hi Shell

I am very sorry to see that you have been experiencing difficulties with our Edinburgh Office.

Please may I ask you to contact me direct: penny.graham@touchstoneresi.co.uk with details of your property and any issues that are outstanding. Once received, I can investigate the matter further for you.

I look forward to hearing from you.

Kind regards
Penny Graham
Touchstone

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Opening Hours
Address

Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 94% £512 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 34 5 0 0 0 0 2 0
Areas covered
  • Edinburgh & surrounding areas
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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Latest Properties

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“No one cares about anything... All you care a......”

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May 22,2020
Minithumbdown
By: 'Anna Piotrowska'
May 22,2020
0 people found
this helpful
No one cares about anything... All you care about is money. Very disappointing and humiliating service which takes advantage of those who simply have to rent! If you don't like it you can move out- that's what I have been advised!...
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Was this helpful? Yes
By: Natalie James
May 22, 2020
View all comments (1)
Hi Anna, Thank you for your time on the telephone today. As discussed I will be looking into the matter we discussed and will update you further. Kindest regards Natalie James Touchstone Resi ...

“So upset because of service...”

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Apr 01,2020
Minithumbdown
By: 'Katalin Koszjak'
Apr 01,2020
0 people found
this helpful
The meeting was in early March. We agreed for an apartment that we will live there from the 1st of April and for three weeks they could not give us an answer. In connection with the current situation in the country, they generally wrote to ...
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Attachments

Review file
Review file
Was this helpful? Yes
By: Touchstone_insider
Apr 14, 2020
View all comments (2)
Please don’t pay their fees for a background check, it’s a con. They never conduct background checks but pocket the cash. Also true of inventory fees, check out fees and cleaning fees. I have never known a more chaotic company. ...

“Very easy process...”

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Mar 24,2020
Minithumbup
By: 'Karis'
Mar 24,2020
0 people found
this helpful
Very easy process, quick, simple and kept informed throughout. East form to fill out and Julie kept me upto date with everything....
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Was this helpful? Yes
By: Natalie James
Mar 25, 2020
View all comments (1)
Hi Karis, Thank you for taking the time to provide such positive feedback for the service you received from my colleague Julie Bruce. It's great to hear that the process was quick and simple and that you were kept well communicated throughout. Thanks again. Best wishes and good health in your new home. Kind regards Natalie James Touchstone ...

“Extremely helpful, informative, been informed......”

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Mar 18,2020
Minithumbup
By: 'MK'
Mar 18,2020
0 people found
this helpful
Extremely helpful, informative, been informed at all times. Definitely recommend. Been a pleasure to work with Julie. Thank you for making the whole process easy for us. Extremely grateful...
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Was this helpful? Yes
By: Penny Graham
Mar 24, 2020
View all comments (1)
Thank you for your 5* rating and also your great review of the service that you have received from my colleague in the Edinburgh office, Julie Bruce. I'm delighted to see that you found Julie easy to work with and that this made the moving process easier for you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Really great company. Got back to us quickly ......”

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Mar 03,2020
Minithumbup
By: 'Megan McCubbin'
Mar 03,2020
0 people found
this helpful
Really great company. Got back to us quickly and we got what we wanted. We are extremely happy with the outcome and it overall went very quick for us....
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Was this helpful? Yes
By: Penny Graham
Mar 10, 2020
View all comments (1)
Hi Megan Thank you for reviewing the service that you received recently from my colleagues in the Edinburgh office, it's much appreciated. I'm delighted to see that everything went smoothly for you. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Had a viewing at a couple of times with Julie......”

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Feb 27,2020
Minithumbup
By: 'Kerr allan'
Feb 27,2020
0 people found
this helpful
Had a viewing at a couple of times with Julie in Edinburgh. This was the first time I had viewed a property and I was made to feel at ease straight away. She was welcoming and took tome to learn about me and my other ...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2020
View all comments (1)
Hi Kerr Thank you for taking the time to provide such a glowing review of the service you received recently from my colleague, Julie Bruce. You're right, Julie is a credit to Touchstone but it's great to receive such positive feedback from our customers, and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I had a fantastic experience with touchstone.......”

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Feb 20,2020
Minithumbup
By: 'Jessica Ross'
Feb 20,2020
0 people found
this helpful
I had a fantastic experience with touchstone. Julie was brilliant and helped me so much! Thank you for everything you have done and for the fab timescale!...
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Was this helpful? Yes
By: Penny Graham
Feb 28, 2020
View all comments (1)
Hi Jessica Thank you for taking the time to leave such a wonderful review about the service you received recently from my colleague, Julie Bruce. It's great to receive such positive feedback and it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“They gave been very good I'm the offer of my ......”

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Feb 12,2020
Minithumbup
By: 'Sarah macgMacgregor'
Feb 12,2020
0 people found
this helpful
They gave been very good I'm the offer of my new flat I'm so happy Julie was really lovely and helpful they are understanding and fair...
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Was this helpful? Yes
By: Penny Graham
Feb 21, 2020
View all comments (1)
Hi Sarah Thank you for reviewing the service that you received recently from my colleague, Julie Bruce. It's always great to see our colleagues' good work acknowledged by our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was really friendly and professional wh......”

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Feb 11,2020
Minithumbup
By: 'Georgia hogan'
Feb 11,2020
0 people found
this helpful
Julie was really friendly and professional when viewing the property, answered all our questions and the process was very quick. We can’t wait to move in to our property....
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Was this helpful? Yes
By: Penny Graham
Feb 21, 2020
View all comments (1)
Hi Georgia Thank you for taking the time to rate our service and provide such a glowing commendation of my colleague, Julie Bruce, it's much appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Amazing flat, amazing price and amazing commu......”

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Feb 10,2020
Minithumbup
By: 'Andy Reid'
Feb 10,2020
0 people found
this helpful
Amazing flat, amazing price and amazing communication. So easy to deal with. I Can not wait to move in now....
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Was this helpful? Yes
By: Penny Graham
Feb 11, 2020
View all comments (1)
Hi Andy Thank you for your 5-star rating and great review, it's much appreciated. I hope that all goes well with the move. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was excellent, communication was great....”

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Jan 31,2020
Minithumbup
By: 'Eilidh'
Jan 31,2020
0 people found
this helpful
Julie was excellent, communication was great. I viewed two flats with her and she was very helpful and knew all the answers to my questions....
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Was this helpful? Yes
By: Penny Graham
Feb 04, 2020
View all comments (1)
Hi Eilidh Thank you for your review of the service that you received recently from my colleague, Julie Bruce. It's always great to receive such positive feedback from our customers, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Julie was amazing can not thank her enough fo......”

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Jan 31,2020
Minithumbup
By: 'Suzanne Wilson'
Jan 31,2020
0 people found
this helpful
Julie was amazing can not thank her enough for her help on property viewings she went above and beyond. Would use again and pass on to friends and family....
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Was this helpful? Yes
By: Penny Graham
Feb 04, 2020
View all comments (1)
Hi Suzanne Thank you for taking the time to review the service that you received recently from my colleague, Julie Bruce, in our Edinburgh office, it's much appreciated. It's always great to read that our customers are happy to recommend our services to friends and family, so thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I am absolutely delighted to get this flat. T......”

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Jan 16,2020
Minithumbup
By: 'daniel stewart'
Jan 16,2020
0 people found
this helpful
I am absolutely delighted to get this flat. The lady that showed me around was very professional and knew her stuff. I can't wait to move in...
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Was this helpful? Yes
By: Penny Graham
Jan 24, 2020
View all comments (1)
Hi Daniel Thank you for your 5-star review and feedback, it's really appreciated. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Service was first rate from start to finish a......”

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Dec 13,2019
Minithumbup
By: 'David Alan Waterston'
Dec 13,2019
0 people found
this helpful
Service was first rate from start to finish all in all I would not hesitate to apply again for housing if the need required....
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Was this helpful? Yes
By: Penny Graham
Dec 20, 2019
View all comments (1)
Hi David Thank you so much for taking the time to review the service that you received recently from my colleagues in our Edinburgh office, it's very much appreciated. I am delighted that, if needed, you would use our services again. Says it all, really. Thank you. Happy holidays. Kind regards Penny Graham Touchstone ...

“Very helpful staff members!...”

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Nov 27,2019
Minithumbup
By: 'Anton Courtney'
Nov 27,2019
0 people found
this helpful
Really helpful responsive staff! Helped me in no time at all, would recommend touchstone to everyone. 5/5 great customer service....
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Was this helpful? Yes
By: Penny Graham
Dec 03, 2019
View all comments (1)
Thank you for your glowing commendation of the service that you received recently from our team in Edinburgh, it's much appreciated. It's always very pleasing to see my colleagues recognised for their work, so thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“I've been renting with Touchstone for a year ......”

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Nov 22,2019
Minithumbup
By: 'Daniela'
Nov 22,2019
1 people found
this helpful
I've been renting with Touchstone for a year now and I cannot rate it high enough. My first experience was with Julie Bruce; a kind, helpful and caring agent who couldn't possibly do more to make a stressful situation as easy on me as possible. ...
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Was this helpful? Yes
By: Penny Graham
Dec 03, 2019
View all comments (1)
Thank you so much for your wonderful commendation of our team in Edinburgh, especially Julie & Rebecca. Both work really hard to ensure that all transactions are as smoothly as possible, so it's great to see this appreciated. Thanks again. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Clear process, well explained, and with quick......”

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Nov 18,2019
Minithumbup
By: 'John Beshir'
Nov 18,2019
0 people found
this helpful
Clear process, well explained, and with quick response to followup questions, progressing quickly from viewing to application to offer. Much quicker to respond to viewing booking than other agencies I've worked with!...
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Was this helpful? Yes
By: Penny Graham
Nov 22, 2019
View all comments (1)
Hi John Thank you for taking the time to review the service that you received from our team in the Edinburgh Office during your recent move. I am so pleased that you found the service quick and clear. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“We were shown around two properties by Julie ......”

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Nov 18,2019
Minithumbup
By: 'Jenna Cowan'
Nov 18,2019
0 people found
this helpful
We were shown around two properties by Julie who made sure we were aware of all necessary details and we had a quick turn around from viewing to application and response which I really appreciated. Julie was friendly and informative. Thank you!...
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Was this helpful? Yes
By: Penny Graham
Nov 22, 2019
View all comments (1)
Hi Jenna I am delighted to see that your experience of the service provided by our team in the Edinbugh Office was a positive one. I will happily feed back your comments to Julie. Thank you. Best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Yes Julie Bruce was brilliant and patient. Sh......”

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Nov 14,2019
Minithumbup
By: 'Steve fleming'
Nov 14,2019
1 people found
this helpful
Yes Julie Bruce was brilliant and patient. Showed me some great properties. Looking on renting one off them. She was professional too...
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Was this helpful? Yes
By: Penny Graham
Nov 22, 2019
View all comments (1)
Hi Steve Thank you for your wonderful review of the service that you received recently from my colleague Julie Bruce whilst viewing a selection of our properties, it's much appreciated. Hopefully, we can tie up a property for you soon. Kind regards Penny Graham Touchstone ...

“We would like to thank Julie for the outstand......”

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Nov 13,2019
Minithumbup
By: 'Cassandra Salazar'
Nov 13,2019
1 people found
this helpful
We would like to thank Julie for the outstanding service she provided my partner and I. After seeing her at 2 flat viewings, she took it upon herself to ask what we were looking for as we are an expecting couple and some flats more suitable ...
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Was this helpful? Yes
By: Penny Graham
Nov 22, 2019
View all comments (1)
Hi Cassandra Thank you for your glowing commendation of my colleague Julie Bruce during your recent search for a new family home. Julie consistently provides a great service to our customers, so your wonderful comments, whilst most welcome, do not surprise me. Wishing you all the best at this exciting time! Kind regards Penny Graham Touchstone ...

“Quick process - viewing was good know everyth......”

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Sep 30,2019
Minithumbup
By: 'Nicole Burden'
Sep 30,2019
0 people found
this helpful
Quick process - viewing was good know everything we need to know Would be helpful if we were given an idea of when we will be able to move in! Apart from that perfect...
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Was this helpful? Yes
By: Penny Graham
Oct 04, 2019
View all comments (1)
Thank you for your 5 star rating and review, Nicole. It's much appreciated. I will pass your comments about a move-in date back to the team for you. Good luck with the move and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Quick process - viewing was quick and efficie......”

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Sep 30,2019
Minithumbup
By: 'Aaron Hughes'
Sep 30,2019
0 people found
this helpful
Quick process - viewing was quick and efficient know all we need to know now just waiting on signing tenancy but happy so far...
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Was this helpful? Yes
By: Penny Graham
Oct 04, 2019
View all comments (1)
Thanks for the great review and 5 star rating, Aaron. It's much appreciated. Good luck with the move and best wishes in your new home. Kind regards Penny Graham Touchstone ...

“Friendly and competent staff. Felt welcome th......”

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Aug 31,2019
Minithumbdown
By: 'Cameron Forrester'
Aug 31,2019
0 people found
this helpful
Friendly and competent staff. Felt welcome throughout the entire process. Julie was a good laugh aswell. Darren was also very helpful and his advice and service....
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Was this helpful? Yes
By: Penny Graham
Oct 04, 2019
View all comments (1)
Thanks for taking the time to review our colleagues in the Edinburgh office, especially Julie and Darren. It's much appreciated. Kind regards Penny Graham Touchstone ...

“Easy to apply.Let me know about offer within......”

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Aug 21,2019
Minithumbup
By: 'Kim Johnston'
Aug 21,2019
0 people found
this helpful
Easy to apply. Let me know about offer within a few days of closing date. Quick with replies of any queries. Organised and easy to fill out paperwork...
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Was this helpful? Yes
By: Penny Graham
Aug 23, 2019
View all comments (1)
Thank you so much for your rating and review, Kim. It's much appreciated. I am delighted to see that our Edinburgh office were able to provide you with a positive rental experience at what can traditionally be a busy and fraught time. Best wishes in your new home. Kind regards Penny Graham ...

“I have always felt any contact I have had to ......”

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Aug 19,2019
Minithumbup
By: 'Margaret Lightly'
Aug 19,2019
0 people found
this helpful
I have always felt any contact I have had to make has been handled with care and concern. Touchstone is a very considerate company....
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Was this helpful? Yes
By: Penny Graham
Aug 20, 2019
View all comments (1)
Thank you for taking the time to review our service, Margaret. It's much appreciated. I am delighted to see that your experience of Touchstone has been a positive one. Thanks again. Kind regards Penny Graham Touchstone ...

“As a company, Touchstone were a pleasure to d......”

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Jul 31,2019
Minithumbup
By: 'Paul Spence'
Jul 31,2019
0 people found
this helpful
As a company, Touchstone were a pleasure to deal with. Lian Dingwall was amazing and offered a level of customer service that was second to none. Outstanding....
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Was this helpful? Yes
By: Penny Graham
Aug 20, 2019
View all comments (1)
Thank you for taking the time to provide a 5 star rating and review of our service, Paul. I am especially pleased to read your wonderful commendation of my colleague, Lian Dingwall. It's much appreciated. Thanks again. Kind regards Penny Graham Touchstone ...

“nice, smart very professional and friendly...”

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Jul 21,2019
Minithumbup
By: 'Ana Maria Zamora'
Jul 21,2019
0 people found
this helpful
She was nice, smart very professional and friendly. She made the process very easy and was a truly pleasure. I have been with the same company before and that's why l was looking for a property with them once again....
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Was this helpful? Yes
By: Penny Graham
Jul 30, 2019
View all comments (1)
Hi Ana Marie Thank you for taking the time to rate and review our company. I am delighted to see that you have had a positive experience with us previously and this is why you chose to use our services again. Thank you. I'd be interested to know who you've been dealing with so that I can pass your comments on. If you have a minute, please could you email me: penny.graham@touchstoneresi.co.uk. Many thanks. Kind regards Penny Graham Touchstone ...

“Satisfied...”

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Jul 08,2019
Minithumbup
By: 'Margaret Lightly'
Jul 08,2019
0 people found
this helpful
I have been in my flat almost 7 years and very happy. No matter what your problem, financial or property, Touchstone are very approachable. I have always experienced understanding and friendliness....
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Was this helpful? Yes
By: Penny Graham
Jul 12, 2019
View all comments (1)
Hi Margaret Thank you so much for taking the time to rate our Edinburgh office and for providing a review of your experience with Touchstone thus far, it's very much apprecatied. I am delighted to see that you have been both a long-term customer of Touchstone and also that you've had such a positive experience during our management. Thanks again and best wishes. Penny Graham Touchstone ...

“Great experience so far. Everyone has been ve......”

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Jun 24,2019
Minithumbup
By: 'Craig Paton'
Jun 24,2019
0 people found
this helpful
Great experience so far. Everyone has been very helpful with the information I have needed. Julie has been very accommodating with regard to the viewing process....
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Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Thank you for taking the time to rate and review our service, it's much appreciated. Thanks too for your positive feedback about your recent experiences with our Edinburgh Office, especially my colleague Julie. It's always great to be able to feed back to my colleagues, so thanks again. Good luck in your new home. Kind regards Penny Graham Touchstone ...

“Kind, excellence, and outstanding...”

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Jun 19,2019
Minithumbup
By: 'Mazen'
Jun 19,2019
0 people found
this helpful
I have never meet helpful people like Lian and Julie. They helped me in moving out smoothly with no issues. Even after moving, I requested something from Lian. She was happy to help....
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Comment on agent fees
No Agent fees. rent fees is below the privet market
Was this helpful? Yes
By: Penny Graham
Jun 28, 2019
View all comments (1)
Thank you so much for taking the time to review the customer service that you received recently from my colleagues, Lian and Julie. It's always great to hear from happy customers, so thanks again. Kind regards Penny Graham Touchstone ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please visit our website for our Complaints Procedure:

https://www.touchstonecps.com/complaints-procedure
Last updated at 10:28 AM 11/02/2020 by Penny Graham

Awards won by Touchstone CPS Ltd, Edinburgh EH16 4RW


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