Cheltenham, GL52
4.8/5, 113 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
89% lettings fee satisfaction
We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service show more We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service

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2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Northwood
11 - 15 Prestbury Road
Cheltenham
Gloucestershire
GL52 2PN
01242 587744

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £348,500
Lettings 90% 89% £420 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 2 38 3 8 0 7 0 3 0
Areas covered
  • GL52
  • GL19
  • GL53
  • GL20
  • GL54
  • GL21
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
  • GL18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties
Images & Videos

“Amazing team...”

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Jul 26,2021
Minithumbup
By: 'Amy'
Jul 26,2021
0 people found
this helpful
Having been with Northwood Lettings team for a few years, I cannot fault their responsiveness and level of communication throughout my tenancy with them. Holly Brooks in particular is amazing and I'm greatly thankful for all of her hard work....
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“Excellent! Milly was brilliant in both lettin......”

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Jul 21,2021
Minithumbup
By: 'George'
Jul 21,2021
0 people found
this helpful
Excellent! Milly was brilliant in both letting me know about flats which might be suitable for me, and helping me through the process of renting a flat once I found one. I would thoroughly recommend....
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“The team are always super helpful and very re......”

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Jul 16,2021
Minithumbup
By: 'Ian'
Jul 16,2021
0 people found
this helpful
The team are always super helpful and very responsive. I can happily recommend Northwoods to those looking to rent within the Cheltenham area...
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“As first time tenants and slightly older(!) w......”

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Jul 15,2021
Minithumbup
By: 'Cathie'
Jul 15,2021
0 people found
this helpful
As first time tenants and slightly older(!) we were delighted and relieved with the friendly and helpful service we received from Milly and the team at Northwood. They were so patient and guided us with the paperwork and online forms and nothing was too much ...
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“Professional and friendly agents with good housing stock...”

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Jul 14,2021
Minithumbup
By: 'Neil'
Jul 14,2021
0 people found
this helpful
Very good agents. I've been a renter for many years and this has been the best experience. Milly the agent that helped me had good knowledge of upcoming properties so secured an early viewing. They use good tools such as Signable to facilitate the document ...
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“I work all over the UK and I've needed to ren......”

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Jul 12,2021
Minithumbup
Nikki
By: 'Alex.H'
Jul 12,2021
0 people found
this helpful
I work all over the UK and I've needed to rent many apartments over the last 10 years. Of all the estate agents I've dealt with, Northwoods stand hand and shoulders above the rest. Their care, level of service and professionalism are of the highest standard ...
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“Great communication and feedback...”

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Jun 25,2021
Minithumbup
Julie
By: 'Alan Williams'
Jun 25,2021
0 people found
this helpful
From the start we were dealt with in a professional manner. Regular emails and phone calls were provided and we always felt that our issues and concerns were dealt with promptly and with regard for us as buyers. The proactive nature of the feedback to ...
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Was this helpful? Yes
By: Nicola Ponsford
Jun 25, 2021
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Thank you Alan, for your review and im delighted to hear about your positive experience with northwood cheltenham. We wish you all the very best in your new home . Kind regards Nikki ...

“Really lovely people!...”

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Jun 17,2021
Minithumbup
Julie
By: 'Becca'
Jun 17,2021
0 people found
this helpful
Really lovely people! This is the best experience I have had with estate agents. They've been friendly, helpful and positive and I'm so happy to have found a flat....
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“Highly recommend anything to do with property...”

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May 10,2021
Minithumbup
Nikki
Holly
By: 'Lake Side'
May 10,2021
0 people found
this helpful
To summarise: - We had to convert a miniature French chateau to everyday tastes to be able to let - Nikki stood by day and night, week-ends, bank holidays, at all hours and weathers liaising with us and the builder. Her great sense of humour ...
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“not impressed...”

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Dec 31,2020
Minithumbdown
By: 'Cheryl'
Dec 31,2020
0 people found
this helpful
Don't know which office some of these reviews are from, can't believe they're from Cheltenham. I'm been chasing a small refund from end June 2019 and they're still looking into it. I've also had anecdotal feedback from another property owner and they never received refund either. ...
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Was this helpful? Yes
By: Nikki Ponsford
Dec 31, 2020
View all comments (1)
Dear Cheryl, I am sorry that you have been unhappy with the service you feel you have received. The small refund of £20 has in fact been refunded . Unfortunately we were not aware of the outstanding balance as the property manager whom you dealt with has been on furlough along with many others in these unprecedented times. Once you sent an e-mail to chase it has been passed to accounts and paid in full. Again I apologize for any the delay . As her the other owner you mention please do ask the ...

“Northwood are just first class! I rent out a ......”

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Dec 24,2020
Minithumbup
Nikki
By: 'Andy'
Dec 24,2020
2 people found
this helpful
Northwood are just first class! I rent out a property with them and every time I need to engage they are friendly, reliable and always make me feel like they have both me and my tenants interests in mind. Great team and in particular Nikki ...
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“I recently used Northwood Lettings Cheltenham......”

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Nov 24,2020
Minithumbup
By: 'Rebecca'
Nov 24,2020
0 people found
this helpful
I recently used Northwood Lettings Cheltenham and was lucky enough to be dealt with by a lovely girl called Milly Brooks. I came to them in a very difficult position having vacated previous property and the one I was due to move into falling through ...
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“Outstanding service...”

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Sep 22,2020
Minithumbup
Julie
By: 'Sandra'
Sep 22,2020
0 people found
this helpful
Northwood have given us an exceptional service. We are new to the rental market and Julie and Millie couldn't have been more helpful (and patient) with our many questions. They are professional and friendly and communication was first class. Thank you....
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Was this helpful? Yes
By: Nikki Ponsford
Sep 23, 2020
View all comments (1)
Hi Sandra , Thank you for taking the time to leave such lovely comments. I will ensure this is fed back toi my team Kind Regards Nikki ...

“From the very first enquiry I made about renting a ......”

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Jun 04,2020
Minithumbup
Nikki
By: 'Mia'
Jun 04,2020
0 people found
this helpful
From the very first enquiry I made about renting a property, Nikki at Northwood could not have been more helpful. The communication was really great, compared to other agents I have dealt with, to be honest none have been the same. Even out of office ...
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Was this helpful? Yes
By: nicola ponsford
Jun 03, 2020
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Hi Maria, Thank you so much for your lovely comments. I wish you the best of luck with your property search and hope we may be able to help you again Kind Regards Nikki ...

“Great Sales Team...”

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Mar 17,2020
Minithumbup
Julie
By: 'Rob'
Mar 17,2020
0 people found
this helpful
A friendly professional team. Will go the extra mile to ensure the customer sales experience is a good one providing much needed communication and feedback. Focused on selling your property to the best of their ability. Julie in particular was a great help. Would definitely ...
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“Selling a leasehold flat...”

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Mar 16,2020
Minithumbup
Julie
By: 'Tina'
Mar 16,2020
0 people found
this helpful
The landlord service provided by Northwood over the past 5 plus years has always been exceptional .. So when we decided to sell our apartment we naturally wanted to use their services.... The sale of our property was not without drama and stress with a buyer pulling ...
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Was this helpful? Yes
By: Nikki
Mar 17, 2020
View all comments (1)
Hi Tina, Thank you do much for your kind comments. It as been a pleasure dealing with your property for both sales and lettings and we will certainly miss dealing with you and Rob. All the ladies here at Northwood would like to wish you the very best of luck Kindest Regards Nikki ...

“We recently moved from RA Bennett to Northwoo......”

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Feb 04,2020
Minithumbup
By: 'MARTIN'
Feb 04,2020
0 people found
this helpful
We recently moved from RA Bennett to Northwood. We are not disappointed with the move. Northwood provides great all round service. Great communication; fast turnaround concerning questions and issues. All in all a trustworthy agency....
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“Fantastic company...”

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Jan 02,2020
Minithumbup
Nikki
By: 'Sadie'
Jan 02,2020
0 people found
this helpful
I've rented a property from Northwood for nearly two years. They have been absolutely amazing. If I had any problems they got resolved quickly and without hassle. All the girls are lovely especially Nikki . She has helped me and my family considerably. I would definitely ...
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Was this helpful? Yes
By: Nikki
Jan 03, 2020
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Thank you for your lovely comments Sadie. It wasn't an easy property and you have always been very good . We wish you the very best in your new home . Kind Regards Nikki ...

“Dissapointing...”

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Apr 11,2019
Minithumbdown
By: 'Anon'
Apr 11,2019
1 people found
this helpful
I recently contacted Northwood to ask them to provide letting services for my property. At first they contacted me quickly and visited my property promptly so I planned to use their services. As a first time landlord, they gave me useful advice on the jobs ...
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Comment on agent fees
fees are relatively low
Was this helpful? Yes
By: Nicola
Apr 11, 2019
View all comments (1)
Dear Landlord Thank you kindly for taking the time to leave a review as it’s been some time since we last spoke with you. I would like to apologise if you feel the service you received has not been to your expected standard and all comments will be noted . It is Rare I have to defend a review but in this case it is certainly warranted . The rental property you mention above was indeed rejected by myself due to the breakdown in relationship and the manor in which you had communicated . I a ...

“GOOD SERVICE...”

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Mar 04,2019
Minithumbup
By: 'Bob'
Mar 04,2019
0 people found
this helpful
I have 4 properties managed by Northwood, they have been very professional since I started with them 2 years ago. They have kept me informed about the properties, and found tenants quickly....
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Comment on agent fees
The fees they charge me are good and competitive.
Was this helpful? Yes

“Review...”

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Feb 25,2019
Minithumbup
By: 'Luis'
Feb 25,2019
0 people found
this helpful
Northwood and Holly in particular have been very helpful during the whole duration of our tenancy. Northwood has always been very responsive to our questions too. The check in and check out process where particularly easy to go through thanks to the extremely detailed documentation ...
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Comment on agent fees
Agent fees where clear at every point in time.
Was this helpful? Yes
By: Nikki
Feb 25, 2019
View all comments (1)
Thank you kindly for your lovely review. I am delighted that you have been impressed with our services. We would like to wish you the very best of luck kind regards Nikki ...

“Informative and helpful...”

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Dec 19,2018
Minithumbup
Lin
By: 'Amy'
Dec 19,2018
0 people found
this helpful
Lyn guided me through all aspects of the residency and kept in consistent contact, answering all of my questions swiftly. She was very professional and I am confident continuing to using Northwood as my primary letting agency....
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“Exceptional service...”

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Dec 15,2018
Minithumbup
Nikki
Holly
By: 'J'
Dec 15,2018
1 people found
this helpful
Since being with Northwood we've always received a professional, friendly and courteous service. The staff are excellent and provide good, honest and knowledgeable advice. Nikki and Holly are very nice to deal with, always helpful and respond very quickly to e-mails and phone calls. They ...
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Comment on agent fees
The agent's fees are very reasonable for all the work they undertake and the professional service they provide.
Was this helpful? Yes
By: Nikki
Dec 18, 2018
View all comments (1)
Thank you so much for your kind words and delighted to hear you are happy with the service Holly and the team provide ...

“LETTING MY PROPERTY...”

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Aug 01,2018
Minithumbup
Nikki
By: 'Wendy'
Aug 01,2018
0 people found
this helpful
This has been my first experience as a Landlord and I chose well going with Northwood Cheltenham. Nikki and her team have been excellent throughout my 10 years of letting. They have always provided an excellent service and I would definitely recommend them to any potential ...
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By: Nikki Ponsford
Aug 02, 2018
View all comments (1)
Hi Wendy, Thank you so much for your kind words . You will be very missed. Myself and all the team here at the Cheltenham office would like to wish you the very best of luck ...

“Having never sold a property before I followed advice and ......”

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Feb 01,2018
Minithumbup
Nikki
By: 'Matthew'
Feb 01,2018
0 people found
this helpful
Having never sold a property before I followed advice and went to a number of estate agents for valuations before proceeding. Northwood were by far the most accommodating, professional and friendly organisation I dealt with. It was an easy choice to sell my property through ...
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Comment on agent fees
Good
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Staff picture Nikki
(39)
Staff picture Patricia
(5)
Staff picture Karen
(13)
Staff picture Lin
(4)
No image available Kieran
(0)
No image available Julie
(7)
Staff picture Rebecca
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Any complaints must be in writing addressed to either of the Directors who will respond in writing within 10 working days .
Last updated at 2:21 PM 05/07/2018 by allAgents

Awards won by Northwood, Cheltenham GL52 2PN


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Branch - Cheltenham, GL52