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Liv Group

Whitehall Waterfront, 2 Riverside Way Leeds
West Yorkshire

0113 831 3300

Properties for Sale
Properties to Rent

“Poor service...”

Jul 25,2018
By: 'Valeria Dodds Ceppi'
Jul 25,2018
0 people found
this helpful
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of ...
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Comment on agent fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
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By: LIV Group
Jul 27, 2018
View all comments (1)
Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We absolutely wish to continue our conversation with you; as such, a member of our Service Desk team will be in touch with you shortly to follow up on our discussions from yesterday. Kind regards, LIV Group ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
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