94% lettings valuation accuracy
94% lettings fee satisfaction
The Lime StoryAs a service provider we feel the experience of our customers should be at the heart of everything we do.The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out ...
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The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
30th Sep 2024
reviewed by 'Joanna'
16th Nov 2023
reviewed by 'Andy'
3rd Mar 2022
reviewed by 'David Higgs'
10th Feb 2022
reviewed by 'Tarek'
Opening Hours
Address
Lime Property
The Pod, St Andrews Quay
Hull
East Riding of Yorkshire
HU3 4SA
01482 216060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 94% | £325 | £3,290 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 4 | 66 | 10 | 2 | 0 | 4 | 0 | 3 | 2 |
Areas covered
- Hull
- HU12
- HU6
- HU11
- Beverley
- HU13
- HU7
- East Yorkshire
- HU8
- HU4
- HU9
- HU5
- HU10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Overall
Latest Properties
No Properties
Sep 30,2024
Sep 30,2024
0
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Absolutely useless, unsympathetic lying staff they employ.
I'm about to report, for the 3rd year running, a leak in my bathroom ceiling that makes shooting on the toilet without an umbrella an unpleasant experience....
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Jul 03,2024
Jul 03,2024
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The worst property agency. Unprofessional, lazy, lying staff. Cannot believe we gave them so many chances (full management as well) and they have repeatedly disappointed us. First of all, they rented out the property to a tenant that made a HOLE IN THE WALL (with ...
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Nov 16,2023
Nov 16,2023
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Do Not Trust, they will ask for a holding deposit even after the property has been let to someone else, no refunds on these deposits, also the flats they advertise and ones viewed are different usually in very poor state, save your money and look ...
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Jul 18,2022
Jul 18,2022
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Jemma was friendly and helpful. Jemma answered our questions quickly and was very knowledgeable. so glad we used Lime to sell our house. Highly recommend....
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Mar 03,2022
Mar 03,2022
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Maggi has been great. Her communication has been excellent, very friendly and makes the whole process as easy as possible...
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Feb 10,2022
Feb 10,2022
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Maggie is really friendly and helpful. She is extremely communicative and quick to answer all my questions. She helped me to move in date as much as She can. Thank you so much
Highly recommended...
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Jan 27,2022
Jan 27,2022
1
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Lime Property was the estate agent managing the sale of the property I was purchasing. If it wasn't for the professionalism, kindness and understanding of Jemma I am sure the sale would not have completed.
I cannot praise Jemma or the company more highly then ...
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Jan 26,2022
Jan 26,2022
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Great service, great communication. Our estate agent Clark introduced us to the property and was really polite and courteous, the process afterwards was really straight forward and he helped us the whole way. Would recommend using Lime properties to anyone looking to move, buy or ...
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Dec 20,2021
Dec 20,2021
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Really friendly and polite staff - quick to reply and always helpful. First time moving and it's been made a lot easier thanks to the team...
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Nov 18,2021
Nov 18,2021
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Beki was very accommodating and is responsive to our queries even if she's on off duty.. The flat is nice and is really accessible to the hospital as well as the city centre and other tourist destinations. Lovely!...
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Nov 14,2021
Nov 14,2021
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Beki was more than helpful in finding us a place to stay. She was extremely honest, upfront, and was able to find us a great place that fit right in our price range! She was extremely communicative and easy to reach to answer any of ...
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Nov 11,2021
Nov 11,2021
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Beki was spectacular at finding a property of our preference. She also was very accommodating when we arrived. She has done an amazing job in providing for our real estate needs in the UK....
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Oct 15,2021
Oct 15,2021
0
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Maggi was very professional when dealing with my property near Newlands. I can only reccomend Lime Property if the rest of her collegues are of the same caliber.
Lime made the process significantly easier to let out my property whilst working far away from Hull ...
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Oct 12,2021
Oct 12,2021
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Its really good and nice studio, the lime staff was really helpful and willing to give any information I need . I strongly recommend dealing with lime Company as a letting agent...
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Oct 06,2021
Oct 06,2021
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Thanks to Naiomi for her help with an insurance question with a house of mine... Would have been s nightmare without her help...
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Sep 24,2021
Sep 24,2021
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Huge help from my agent, she made everything a lot easier and helped me with all the information I ever needed.
Everything happened so fast and great service.
Thank you! :)...
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Sep 21,2021
Sep 21,2021
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Professional all through. Beki was fantastic, her response to email was timely. The team worked around my schedule. Great experience...
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Sep 17,2021
Sep 17,2021
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Elaine has been the Lead Manager of my properties in Hull for about a decade!
Can you believe that? YES. She is an exceptional human being, quintessential professional and a model of efficiency in handling issues relating to my properties. Communicates promptly and politely. She ...
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Sep 15,2021
Sep 15,2021
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Beki & her friendly team are just the best
Any issues at all are so quickly and expertly resolved
Trust them all 100 per cent
Would recommend them to anyone for amy of there services...
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Sep 09,2021
Sep 09,2021
0
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I have known Naomi for the last two years. She has successfully resolved many important issues with my property in Hull. She remembers and understands the priority of each problem and keeps me informed of the progress. She has very good telephone manners and always ...
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Sep 08,2021
Sep 08,2021
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Beki was fantastic, extremely helpful with every query we had and arranging viewings convenient for us. Very professional, informative and friendly. She is an asset to Lime Property and far better than any other estate agents I've ever dealt with. Received great customer service and ...
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Sep 08,2021
Sep 08,2021
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Great service and local insight from Lime and especially Kim. Professional to deal with as a landlord which gives me confidence that tenants will also have a positive experience....
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Sep 07,2021
Sep 07,2021
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Lauren was very helpful throughout the moving process, good effort to solve all the concerns in a professional manner. Proactive in response to emails and giving updates....
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Sep 06,2021
Sep 06,2021
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Good effort when it came to managing my concerns regarding moving and made it possible for me to have a place to stay before starting my new job. Responsive to e-mails and communicated information across effectively when I asked. Good job Maggi....
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Sep 06,2021
Sep 06,2021
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Decided to invest in Hull and through Lime have acquired multiple rental properties and will continue to develop this portfolio. This is for a couple of reasons: the first is the yield is good; the second, is because I have found staff at Lime to ...
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Sep 04,2021
Sep 04,2021
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Beki was very helpful and professional. I moved within one day smoothly . The building and rooms are clean and the gym facility is great...
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Sep 03,2021
Sep 03,2021
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Tennant termination Friday, new tenant arrived Tuesday, highly efficient and pleasant experience, what is not to like
Maggi was fantastic and made the whole experience pleasant...
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Sep 03,2021
Sep 03,2021
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BeKi has helped me throughout the moving process from the initial starting point to the end, it was a transparent and smooth transition. Thank you for your kind assisstance....
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Sep 02,2021
Sep 02,2021
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All the staff at Lime (Beki Thompson, Clark Routledge and Maggi especially) have been really professional and helpful every step of the way. I look forward to using Lime Property again in the future and wouldn’t hesitate to recommend you....
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Sep 02,2021
Sep 02,2021
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All the staff at Lime (Beki, Clark and Maggi especially) have been really professional and helpful every step of the way. I look forward to using Lime Property again in the future and wouldn’t hesitate to recommend you....
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Beki
(33)
Julie
(27)
Beth
(15)
Kim
(13)
Lauren
(9)
Elaine
(7)
Annabelle
(5)
Emma
(5)
Clark
(5)
Naomi
(4)
Gemma
(2)
Elakne
(1)
Nicola
(1)
Rebecca
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11:57 AM 02/11/2017 by Sam Humphreys
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: [email protected]
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Best Letting Agent in HU3 
