The UK's Largest Customer Review Website for the Property Industry
Hull, HU3
4.5/5, 140 Reviews
89% Recommended
94% letting valuation accuracy
94% letting fee satisfaction
The Lime Story
As a service provider we feel the experience of our customers should be at the heart of everything we do.
The Estate and Lettings industry has a history of being known for poor service and communication but we don’t operate like “Normal Letting Agents” – We stand out from the crowd because we care
.
Our customer charter is very simple, they are basic rules that our team sign up to as part of their intensive training to be a part of the Lime Family. Keeping these goals simple enable us to effectively deliver on our promises to you and ensure if you are promised something that those promises will be delivered.
Latest Reviews
Joanna Mitchell
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 94.00% | £325 | £3,290 |
Areas covered
- Beverley
- East Yorkshire
- HU10
- HU11
- HU12
- HU13
- HU4
- HU5
- HU6
- HU7
- HU8
- HU9
- Hull
Address
Lime Property
The Pod, St Andrews Quay, Hull, East Riding of Yorkshire
HU3 4SA
01482 216060
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Lime Property Branches (View All 2)
Absolutely useless, ...
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1 Star Review
By : 'Joanna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HU5
30 Sept 2024
People found this helpful0
Absolutely useless, unsympathetic lying staff they employ. I'm about to report, for the 3rd year running, a leak in my bathroom ceiling that makes shooting on the toilet without an umbrella an unpleasant... Read Full Review
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Absolutely useless, unsympathetic lying staff they employ.
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Joanna Mitchell said about Lime Property
Services : Letting( As a Tenant )Date: 30th Sep 2024
Absolutely useless, unsympathetic lying staff they employ.
I'm about to report, for the 3rd year running, a leak in my bathroom ceiling that makes shooting on the toilet without an umbrella an unpleasant experience.
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The worst property ...
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1 Star Review
By : 'VM'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : HU1
3 Jul 2024
People found this helpful0
The worst property agency. Unprofessional, lazy, lying staff. Cannot believe we gave them so many chances (full management as well) and they have repeatedly disappointed us. First of all, they rented out the property to a tenant that made a HOLE IN THE WALL (with BLOOD splatter) and also a HOLE IN... Read Full Review
Comments (0)The worst property agency. Unprofessional, lazy, lying staff. Cannot believe we gave them so many chances (full management as well) and they have repeatedly disappointed us. First of all, they rented out the property to a tenant that made a HOLE IN THE WALL (with BLOOD splatter) and also a HOLE IN THE SHOWER TRAY. We told them not to return the deposit until after the repairs are done. Instead, they did exactly the opposite of that. When we pointed this out, they started SHIFTING THE BLAME to us.
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VM said about Lime Property
Services : Letting( As a Owner )Date: 2nd Jul 2024
The worst property agency. Unprofessional, lazy, lying staff. Cannot believe we gave them so many chances (full management as well) and they have repeatedly disappointed us. First of all, they rented out the property to a tenant that made a HOLE IN THE WALL (with BLOOD splatter) and also a HOLE IN THE SHOWER TRAY. We told them not to return the deposit until after the repairs are done. Instead, they did exactly the opposite of that. When we pointed this out, they started SHIFTING THE BLAME to us.
Tenant number 2 complained the garage remote stopped working. We were away and had paid Lime for full management. We asked Lime if they have changed the remote for the battery. They claimed to have done this and wanted to charge us £120 for the call out and for a new remote. We insisted they waited a few days util we got home. Meanwhile, they were rudely hassling us about the issue. As soon as we got home, I went to check the remote and was suspicious the batteries were never changed. True enough, all it needed was a new battery. Not only did they LIE about changing the battery, but they tried to CON us out of money!
After Tenant no 2, we decided we had enough and told them we were not continuing with them. We went to collect our keys and remote control. We had to REMIND them there was a remote control, at which point they went RUMMAGING and produced a remote (they claimed it was the only one there). It looked different so we tried it on the garage door- it did not work! They were supposed to tell the council about the change in ownership and I repeatedly CHASED them about this but did not get a response. Finally, I received a letter from the council to charge me for the council tax as well as a FINE for late payment. The council produced evidence that they have contacted Lime several times but not only have Lime NOT told us, they have IGNORED the letters until the final one which was a fine. We wrote a complain to them regarding the above issue and once again, they took NO RESPONSIBILITY and tried SHIFTING THE BLAME between us and the council. Not once did they offer an APOLOGY for their behaviour. This is a company that do not appear to be aware of their RUBBISH customer service or frankly any idea how to do their job.
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A ...
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1 Star Review
By : 'Andy'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : HU3
16 Nov 2023
People found this helpful0
Do Not Trust, they will ask for a holding deposit even after the property has been let to someone else, no refunds on these deposits, also the flats they advertise and ones viewed are different usually in very poor state, save your money and look... Read Full Review
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Andy said about Lime Property
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Nov 2023
Do Not Trust, they will ask for a holding deposit even after the property has been let to someone else, no refunds on these deposits, also the flats they advertise and ones viewed are different usually in very poor state, save your money and look elsewhere
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Jemma was friendly and ...
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5 Star Review
Jemma
By : 'Ria'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : HU3
18 Jul 2022
People found this helpful0
Jemma was friendly and helpful. Jemma answered our questions quickly and was very knowledgeable. so glad we used Lime to sell our house. Highly... Read Full Review
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Ria said about Lime Property
Services : Sales( As a Vendor )Date: 18th Jul 2022
Jemma was friendly and helpful. Jemma answered our questions quickly and was very knowledgeable. so glad we used Lime to sell our house. Highly recommend.
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Maggi has been great. Her ...
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5 Star Review
Maggi
By : 'David'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : HU5
3 Mar 2022
People found this helpful0
Maggi has been great. Her communication has been excellent, very friendly and makes the whole process as easy as... Read Full Review
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David Higgs said about Lime Property
Services : Letting( As a Owner )Date: 3rd Mar 2022
Maggi has been great. Her communication has been excellent, very friendly and makes the whole process as easy as possible
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Maggie is really friendly and ...
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4 Star Review
Maggi
Beki
By : 'Tarek'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU3
10 Feb 2022
People found this helpful0
Maggie is really friendly and helpful. She is extremely communicative and quick to answer all my questions. She helped me to move in date as much as She can. Thank you so much Highly... Read Full Review
Comments (0)Maggie is really friendly and helpful. She is extremely communicative and quick to answer all my questions. She helped me to move in date as much as She can. Thank you so much
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Tarek El Dakhs said about Lime Property
Services : Letting( As a Tenant )Date: 10th Feb 2022
Maggie is really friendly and helpful. She is extremely communicative and quick to answer all my questions. She helped me to move in date as much as She can. Thank you so much
Highly recommended
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Lime Property was the estate ...
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5 Star Review
Jemma
By : 'John'
Services : Sales( As a Buyer )
Sold price : £360000
Would you recommend ? : Yes
Postcode : HU10
27 Jan 2022
People found this helpful1
Lime Property was the estate agent managing the sale of the property I was purchasing. If it wasn't for the professionalism, kindness and understanding of Jemma I am sure the sale would not have completed. I cannot praise Jemma or the company more highly then to give them 5 stars. I went... Read Full Review
Comments (0)Lime Property was the estate agent managing the sale of the property I was purchasing. If it wasn't for the professionalism, kindness and understanding of Jemma I am sure the sale would not have completed.
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John Wallis said about Lime Property
Services : Sales( As a Buyer )Date: 27th Jan 2022
Lime Property was the estate agent managing the sale of the property I was purchasing. If it wasn't for the professionalism, kindness and understanding of Jemma I am sure the sale would not have completed.
I cannot praise Jemma or the company more highly then to give them 5 stars.
I went with a well know estate agent but with hind sight should have gone with Lime.
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Great service, great ...
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5 Star Review
Clark
By : 'Gaz'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU13
26 Jan 2022
People found this helpful0
Great service, great communication. Our estate agent Clark introduced us to the property and was really polite and courteous, the process afterwards was really straight forward and he helped us the whole way. Would recommend using Lime properties to anyone looking to move, buy or... Read Full Review
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Gaz said about Lime Property
Services : Letting( As a Tenant )Date: 26th Jan 2022
Great service, great communication. Our estate agent Clark introduced us to the property and was really polite and courteous, the process afterwards was really straight forward and he helped us the whole way. Would recommend using Lime properties to anyone looking to move, buy or sell!
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Really friendly and polite ...
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5 Star Review
By : 'Rachael'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU1
20 Dec 2021
People found this helpful0
Really friendly and polite staff - quick to reply and always helpful. First time moving and it's been made a lot easier thanks to the... Read Full Review
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Rachael Fry said about Lime Property
Services : Letting( As a Tenant )Date: 20th Dec 2021
Really friendly and polite staff - quick to reply and always helpful. First time moving and it's been made a lot easier thanks to the team
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Beki was very accommodating ...
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4 Star Review
Beki
By : 'Karren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU3
18 Nov 2021
People found this helpful0
Beki was very accommodating and is responsive to our queries even if she's on off duty.. The flat is nice and is really accessible to the hospital as well as the city centre and other tourist destinations.... Read Full Review
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Karren Garcia said about Lime Property
Services : Letting( As a Tenant )Date: 18th Nov 2021
Beki was very accommodating and is responsive to our queries even if she's on off duty.. The flat is nice and is really accessible to the hospital as well as the city centre and other tourist destinations. Lovely!
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Beki was more than helpful in ...
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5 Star Review
Beki
By : 'Kaysia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU3
14 Nov 2021
People found this helpful0
Beki was more than helpful in finding us a place to stay. She was extremely honest, upfront, and was able to find us a great place that fit right in our price range! She was extremely communicative and easy to reach to answer any of our queries at all times. Highly... Read Full Review
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Kaysia said about Lime Property
Services : Letting( As a Tenant )Date: 14th Nov 2021
Beki was more than helpful in finding us a place to stay. She was extremely honest, upfront, and was able to find us a great place that fit right in our price range! She was extremely communicative and easy to reach to answer any of our queries at all times. Highly recommended!
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Beki was spectacular at ...
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5 Star Review
Beki
By : 'Donne'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : HU1
11 Nov 2021
People found this helpful0
Beki was spectacular at finding a property of our preference. She also was very accommodating when we arrived. She has done an amazing job in providing for our real estate needs in the... Read Full Review
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Donne Justine Enero said about Lime Property
Services : Letting( As a Tenant )Date: 11th Nov 2021
Beki was spectacular at finding a property of our preference. She also was very accommodating when we arrived. She has done an amazing job in providing for our real estate needs in the UK.
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Maggi was very professional ...
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5 Star Review
Maggi
By : 'Joseph'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : No
Postcode : HU5
15 Oct 2021
People found this helpful0
Maggi was very professional when dealing with my property near Newlands. I can only reccomend Lime Property if the rest of her collegues are of the same caliber. Lime made the process significantly easier to let out my property whilst working far away from Hull as a result of their paperless... Read Full Review
Comments (0)Maggi was very professional when dealing with my property near Newlands. I can only reccomend Lime Property if the rest of her collegues are of the same caliber.
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Joseph Brown said about Lime Property
Services : Letting( As a Owner )Date: 14th Oct 2021
Maggi was very professional when dealing with my property near Newlands. I can only reccomend Lime Property if the rest of her collegues are of the same caliber.
Lime made the process significantly easier to let out my property whilst working far away from Hull as a result of their paperless service. Also whilst far away, they went above and beyond to collect post during routine pre-letting visits, enabling me to sort out CT, suppliers, and the mortgage provider which saved me numerous trips.
Same day replies from Maggi enabled a one month turn around from completion to tenants moved in. Can't hope for much more. Thank you.
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Dealing with Lime ...
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5 Star Review
Maggi
By : 'Mohammad'
Services : Letting( As a Tenant )
Rent PCM : £360
Would you recommend ? : Yes
Postcode : HU3
12 Oct 2021
People found this helpful0
Its really good and nice studio, the lime staff was really helpful and willing to give any information I need . I strongly recommend dealing with lime Company as a letting... Read Full Review
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Mohammad said about Lime Property
Services : Letting( As a Tenant )Date: 12th Oct 2021
Its really good and nice studio, the lime staff was really helpful and willing to give any information I need . I strongly recommend dealing with lime Company as a letting agent
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Thanks to Naiomi for her help ...
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4 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : HU5
6 Oct 2021
People found this helpful0
Thanks to Naiomi for her help with an insurance question with a house of mine... Would have been s nightmare without her... Read Full Review
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Paul said about Lime Property
Services : Letting( As a Owner )Date: 6th Oct 2021
Thanks to Naiomi for her help with an insurance question with a house of mine... Would have been s nightmare without her help
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Great ...
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5 Star Review
Lauren
By : 'Diana'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : HU7
24 Sept 2021
People found this helpful0
Huge help from my agent, she made everything a lot easier and helped me with all the information I ever needed. Everything happened so fast and great service. Thank you!... Read Full Review
Comments (0)Huge help from my agent, she made everything a lot easier and helped me with all the information I ever needed.
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Diana Predescu said about Lime Property
Services : Letting( As a Tenant )Date: 24th Sep 2021
Huge help from my agent, she made everything a lot easier and helped me with all the information I ever needed.
Everything happened so fast and great service.
Thank you! :)
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Professional all through. ...
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5 Star Review
Beki
By : 'Dee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HU3
21 Sept 2021
People found this helpful0
Professional all through. Beki was fantastic, her response to email was timely. The team worked around my schedule. Great... Read Full Review
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Dee said about Lime Property
Services : Letting( As a Tenant )Date: 21st Sep 2021
Professional all through. Beki was fantastic, her response to email was timely. The team worked around my schedule. Great experience
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Elaine the Model ...
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5 Star Review
No
By : 'Francis'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : HU9
17 Sept 2021
People found this helpful0
Elaine has been the Lead Manager of my properties in Hull for about a decade! Can you believe that? YES. She is an exceptional human being, quintessential professional and a model of efficiency in handling issues relating to my properties. Communicates promptly and politely. She is transparent in... Read Full Review
Comments (0)Elaine has been the Lead Manager of my properties in Hull for about a decade!
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Francis said about Lime Property
Services : Letting( As a Owner )Date: 17th Sep 2021
Elaine has been the Lead Manager of my properties in Hull for about a decade!
Can you believe that? YES. She is an exceptional human being, quintessential professional and a model of efficiency in handling issues relating to my properties. Communicates promptly and politely. She is transparent in her negotiations for various services with contractors and lets me know when she will be away and makes sure my portfolio is handled by equally competent and polite colleague. Lime is lucky to have such a dedicated and humble member of the team.
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Beki & her friendly ...
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5 Star Review
Beki
By : 'Neil.'
Services : Letting( As a Owner )
Rent PCM : £5
Would you recommend ? : Yes
Postcode : HU5
15 Sept 2021
People found this helpful0
Beki & her friendly team are just the best Any issues at all are so quickly and expertly resolved Trust them all 100 per cent Would recommend them to anyone for amy of there... Read Full Review
Comments (0)Beki & her friendly team are just the best
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Neil. H said about Lime Property
Services : Letting( As a Owner )Date: 15th Sep 2021
Beki & her friendly team are just the best
Any issues at all are so quickly and expertly resolved
Trust them all 100 per cent
Would recommend them to anyone for amy of there services
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Naomi ...
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4 Star Review
Naomi
By : 'Suresh'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HU2
9 Sept 2021
People found this helpful0
I have known Naomi for the last two years. She has successfully resolved many important issues with my property in Hull. She remembers and understands the priority of each problem and keeps me informed of the progress. She has very good telephone manners and always shown willingness to undertake... Read Full Review
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Suresh Mehta said about Lime Property
Services : Letting( As a Owner )Date: 9th Sep 2021
I have known Naomi for the last two years. She has successfully resolved many important issues with my property in Hull. She remembers and understands the priority of each problem and keeps me informed of the progress. She has very good telephone manners and always shown willingness to undertake tasks which involve contacting contractors and service providers and makes sure that the work is satisfactorily completed. Naomi is a person you can trust and depend on to resolve all of your property problems.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
LIME PROPERTY COMPLAINTS HANDLING PROCEDURE
If you have a complaint, then this note sets out the procedure that Lime Property will follow in dealing with that complaint.
1. Details should be referred to the Office for the attention of Sam Humphreys, Managing Director, who will deal with the matter:
Sam Humphreys, Managing Director
The Pod
St Andrews Quay
Hull
HU3 4SA
Telephone: 01482 216060
Email: sam@lime-property.co.uk
2. Where your complaint is initially made verbally, you will be requested to send a written summary or email of your complaint to the person dealing with it. Once we have received your written summary of the complaint, we will acknowledge your letter/email within seven days.
3. Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. Should you not be satisfied with the outcome of the investigation you do have the
right to lodge your complaint with The Property Ombudsman . There contact details
along with advice on how to register a complaint can be found at www.tpos.co.uk
Last updated at 11/2/2017, 6:27:50 AM by allAgents
