Lettings - Clarence Road Branch, Windsor, SL4
4.7/5, 44 reviews
95% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
Having been situated in the Royal Borough of Windsor for in excess of 10 years, Horler Lettings pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us. Horler are pleased to be one of few ... show more Having been situated in the Royal Borough of Windsor for in excess of 10 years, Horler Lettings pride ourselves on our expert knowledge of the local and surrounding area thus providing clients with a first class service throughout your personal experience with us.

Horler are pleased to be one of few agent in the local area regulated by The Associates of Residential Lettings Agents (ARLA) and also by The Property Ombudsman meaning your best interests and home are in safe, reliable hands.

Our extensive marketing package and award winning custom made software is designed to provide quick and instant property details to all registered applicants, meaning your property is exposed to potential tenants in a fast and professional manor.

As well as adverting the property in house via our modern office, our marketing package also includes high visibility on a number of major property portals as well as our recently updated website, www.horler.co.uk and in the property paper for the local area.

Our management team are dedicated to maintaining your property to the highest standard via our vast maintenance knowledge and use of fully qualified tradesman, who are reliable and above all, competitively priced. In our view a highly important aspect when choosing the right agent to let your property. Our quarterly inspections are carried out by a member of the maintenance team or your dedicated negotiator; therefore your property is in good hands for the duration of the tenancy.

Horler Lettings are proud to announce that our longevity and knowledge in the residential lettings market, along with always going that extra mile for clients, is what has provided us with the great reputation and repeat business we continually receive today.

So what makes Horler’s stand out from the crowd:

- Horler are pleased to have a number of ARLA qualified staff working in their offices. This means that staff are required to attend regular regional meetings in order to stay updated with legal legislation and developments within the rental sector.
- Horler are members of the Tenancy Deposit Scheme (TDS), an insurance based deposit protection scheme providing you with security throughout the tenancy.
- Quarterly inspections mean that your property and its contents are looked after and that any maintenance issue shall be dealt with by out dedicated management team immediately after.
- Horler offer three services including Fully Managed, Rent Collect and Let Only, each of which can be tailed to your own individual needs.
- Our awarding winning in house management system providing Landlords with up-to-date marketing stats and inspection reports.
- A dedicated accounts department managing the collection of rent and deposits and providing monthly statements.

We would be delighted to hear from you in relation to any Property needs you may have.

Opening Hours
Address

Horler Associates
211 Clarence Road
Windsor
Berkshire
SL4 5AN
01753 621234 (option 2)

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £1,200 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 0 21 1 0 0 0 0 0 1
Areas covered
  • SL4
  • SL5
  • SL6
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings TPOS TDS
Latest Properties

No Properties

Images & Videos

“Oustanding service and support...”

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Sep 10,2021
Minithumbup
Loren
By: 'Carlo'
Sep 10,2021
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Loren and Team have provided an outstanding service over my 4 years of tenancy! Always fast to solve any issue!...
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“Very good experience...”

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Sep 03,2021
Minithumbup
Loren
By: 'Valerie Wood'
Sep 03,2021
0 people found
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Loren was very helpful and responsive and we were able to get moved in promptly. We highly recommend this company....
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“Mr V we have been with Horler for 7 years ti......”

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Sep 01,2021
Minithumbup
Emily
Carla
By: 'Vlatko Ivanov'
Sep 01,2021
0 people found
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Mr V we have been with Horler for 7 years till now, the team what working in Lettings are amazing, always there for us, always friendly, supportive, helpful and professional. they have a fantastic team of "suppliers" persons who are coming to fix the issues :) newer ...
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“We have had a good experience with Horler's r......”

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Aug 29,2021
Minithumbup
Loren
By: 'Dowgal'
Aug 29,2021
0 people found
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We have had a good experience with Horler's rent team because they always replay in a timely manner and were interested in finding tenants for our flat....
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“I have been renting my property with Horlers ......”

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Aug 26,2021
Minithumbup
Loren
By: 'Romina'
Aug 26,2021
0 people found
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I have been renting my property with Horlers for the past 2 years and have found Loren to be very professional, approachable, knowledgeable and supportive. The whole staff are a great team and I would recommend renting your property with them....
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“Great service, informative and supportive thr......”

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Aug 25,2021
Minithumbup
Loren
By: 'Avtar Singh'
Aug 25,2021
0 people found
this helpful
Great service, informative and supportive throughout. Big shout out to Loren who made the whole renting process smooth and for the ongoing support....
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“Very helpful, well managed and polite, any pr......”

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Aug 25,2021
Minithumbup
Carla
By: 'Tyler'
Aug 25,2021
0 people found
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Very helpful, well managed and polite, any problems that have occurred have been dealt with professionally and effeciently through horler with the help of Carla....
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“My experience with Horler is very positive, t......”

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Aug 25,2021
Minithumbup
Loren
Carla
By: 'Ana'
Aug 25,2021
0 people found
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My experience with Horler is very positive, the staff are so kind and friendly and professional, they are responsive and any issue or problem they try solve quickly....
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“Been very happy with the service over the pas......”

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Aug 25,2021
Minithumbup
Loren
By: 'Estelle'
Aug 25,2021
0 people found
this helpful
Been very happy with the service over the past 7 years! Issues dealt with promptly and efficiently, thank you! A special thanks to Loren at Windsor Lettings!...
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“Excellent and satisfactory service...”

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Aug 25,2021
Minithumbup
Loren
By: 'Ikenna'
Aug 25,2021
0 people found
this helpful
I rented a flat via the Horler office at Windsor and I was their tenant from February 2019 to January 2021. Loren was very professional and helpful. She and her team always responded to my queries promptly. If I ever require a property in the Windsor area, ...
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“Horlers have managed my property for me for e......”

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Aug 25,2021
Minithumbup
Carla
Loren
By: 'Ben'
Aug 25,2021
0 people found
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Horlers have managed my property for me for eleven years now. They have always provided a very professional service to me as a landlord and deal with any issues quickly and efficiently. Their communication is second to none and I would highly recommend them to ...
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“Great service and very helpful. Everyone in ......”

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Aug 25,2021
Minithumbdown
Loren
By: 'Nick Evans'
Aug 25,2021
0 people found
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Great service and very helpful. Everyone in the office was very professional and helpful I recommended them 100% and will use them again....
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“Helpful staff at Horler...”

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Aug 24,2021
Minithumbup
Carla
By: 'Maria Fiel Purvis'
Aug 24,2021
0 people found
this helpful
Helpful staff at Horler and replies on time. Carla has managed our lettings and so far has been very responsive and helpful to our needs...
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“So happy!...”

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Aug 24,2021
Minithumbup
Carla
By: 'Leona'
Aug 24,2021
0 people found
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So happy! Working with Carla has been great. Can't wait to move in to our new home! What a quick and efficient experience....
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“I have a centrally located Victorian property that has been ......”

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Jun 01,2017
Minithumbup
Emily
Loren
By: 'Katy'
Jun 01,2017
0 people found
this helpful
I have a centrally located Victorian property that has been let for 10 years . Throughout that time I have used the services of several of Windsor's prominent estate agents. My experiences of their services left me dissatisfied and led me to let the property privately, until ...
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Comment on agent fees
Worth every penny
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“Since letting through Horler Associates we have found them to ......”

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Sep 24,2013
Minithumbup
Kane
By: 'Harriet/David'
Sep 24,2013
0 people found
this helpful
Since letting through Horler Associates we have found them to be very efficient in all aspects of letting. The staff are very good at communicating promptly and problem solving when maintenance issues arise. For example, boiler replacement, plumbing issues and electrical faults. The staff ensured ...
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“First point of contact was Emily who firstly did the ......”

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Sep 18,2013
Minithumbup
Kane
Emily
By: 'Linda'
Sep 18,2013
0 people found
this helpful
First point of contact was Emily who firstly did the valuation and put the details and photos of my property on the Internet. I was impressed with her professionalism. Whilst Emily was on her holidays Kane did the viewings and negotiation of the property securing ...
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“Kane Barber at Horler Associates has been great to deal ......”

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Sep 09,2013
Minithumbup
Kane
By: 'Joanne'
Sep 09,2013
0 people found
this helpful
Kane Barber at Horler Associates has been great to deal with in arranging the rental on our current property. Kane always calls you back or emails whichever you have requested within a reasonable time period. Kane is always professional, cheerful and helpful, top marks to ...
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“An overall excellent level of service received from Horler lettings ......”

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Sep 07,2013
Minithumbup
By: 'Will'
Sep 07,2013
0 people found
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An overall excellent level of service received from Horler lettings from first contact, through negotiation in rent, to moving in and getting a couple of issues sorted. Customer service was fantastic and all paperwork was prepared quickly and to a professional standard. Only criticism would ...
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“Horler agents provide good service, they are good communicators, give ......”

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Jun 01,2013
Minithumbup
By: 'Laura'
Jun 01,2013
0 people found
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Horler agents provide good service, they are good communicators, give good advice, they are accessible and proactive. I definitely recommend using the agent to others....
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“I have been dealing with Horlers for the past three ......”

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May 29,2013
Minithumbup
Kane
Emily
By: 'Mrs'
May 29,2013
1 people found
this helpful
I have been dealing with Horlers for the past three years and have found their services exceptional. Our main contact and negotiator has been with Kane Barber. He is very quick to respond to any of our questions or any concerns we may have had ...
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“Great agents even though they are a small team in ......”

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May 23,2013
Minithumbup
Kane
By: 'DSD'
May 23,2013
1 people found
this helpful
Great agents even though they are a small team in the office, they help you the best they can which is always to a High standard, all issues are acknowledged within reasonable time and acted upon promptly.Kane helped us negotiate the final rental rate ...
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“I was very impressed with both Emily and Kane. Both ......”

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Apr 08,2013
Minithumbup
Emily
Kane
By: 'Miss'
Apr 08,2013
1 people found
this helpful
I was very impressed with both Emily and Kane. Both were professional and made the while process so easy. My property was viewed on Thursday,an offer was made the next day and tenant moved in the week after. I would highly recommend using Horlers ...
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“Really pleased with the service we received from Horler. Their ......”

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Apr 05,2013
Minithumbup
Kane
By: 'C'
Apr 05,2013
0 people found
this helpful
Really pleased with the service we received from Horler. Their fees are very reasonable and they efficiently deal with all the paperwork. Kane, our agent, was excellent to work with. He was professional and helpful and really went out of his way to ensure that ...
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“Horler staff are all very friendly and I felt Kane ......”

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Apr 05,2013
Minithumbup
Kane
By: 'S'
Apr 05,2013
0 people found
this helpful
Horler staff are all very friendly and I felt Kane really listened to what we required from a new property. He was honest about prospective viewings and therefore I felt didn't waste my time with those that wouldn't be appropriate. He arranged a viewing at ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Horler Lettings – Complaints Procedure.
Information for Customers
Horler Lettings are a member of The Property Ombudsman Service (TPOS) and we aim to provide the highest standards of service to all our clients. Should you wish to make a formal written complaint, please follow the stages below.
Stage One - Branch Lettings Manager
All complaints should, in the first instance, be directed to the Lettings Manager of the branch you have been dealing with. Complaints made in writing will be acknowledged within seven working days. They will endeavour to resolve your complaint immediately, and no later than ten working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue.
Stage Two - Senior Lettings Manager
Should your complaint remain unresolved, then you can refer it on to the Senior Lettings Manager responsible for the office in question. We request that you send a written summary of your complaint to the Senior Lettings Manager within one month of receiving the Branch Manager's response. The Branch Manager will provide you with the Senior Lettings Manager’s name and address (of their office). The Senior Lettings Manager will acknowledge your complaint within seven working days of receipt of your letter and provide you with a written response within 15 working days.
Stage Three - The Property Ombudsman
After you have received a response from the Senior Lettings Manager and if you are not satisfied with their proposed resolution, you may approach The Property Ombudsman Service. Details of how to do this are contained within the Senior Lettings Manager’s final view point letter, The Property Ombudsman consumer guide or online at www.tpos.co.uk
Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints procedure is exhausted.
Last updated at 2:34 PM 01/11/2017 by allAgents

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Horler Associates

Branch - Lettings - Clarence Road Branch, Windsor, SL4