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    Mohammed Bhatti
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Dexters

199 Merton Road London
Greater London
SW19 1EE

020 8540 1221

Nov 06,2015
Minithumbup
By:
Nov 06,2015
1 people found
this helpful
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of us and offered a discount on admin fees as a good will gesture during a financialy difficult time.I would highly recommend Dexters and Team Mohammed on Merton Road, SW19....
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Was this helpful? Yes
By: Marilyn
Nov 09, 2015
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Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jun 08,2014
Minithumbdown
By:
Jun 08,2014
184 people found
this helpful
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before. We paid an early leaving fee (10% of all remaining months) and then had to keep paying rent for 2 months after this. We told them we were going to be leaving in March/April in early February, and they said they'd find someone to take over the tenancy....
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What agent could do to change your mind?
Agents were unhelpful and uninformed.
Was this helpful? Yes
By: Marilyn
Jun 25, 2014
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Hello I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Sep 02,2013
Minithumbdown
By:
Sep 02,2013
89 people found
this helpful
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter from them with the date agreed and we arranged to pay the early leaving fee (about £150 for the 20 days as per our contract). However the day before we were to move out we received a new letter with a completely different date. No one had ever mentioned this to u...
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What agent could do to change your mind?
If you stuck to the arrangement you made it would have been fine. Not giving a phone call or an email or anything but just changing it at the last second is absurd.
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By: Asma
Oct 02, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma....
Oct 31,2012
Minithumbdown
By:
Oct 31,2012
84 people found
this helpful
I can second everything user \'never again\' said. They wouldn\'t provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, basically insisting that it "must be renewed or you must vacate". They proceeded to market the property and advertise it as available the day after my term ended. Agent was daft enough to put in writing that they wil...
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What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants\' rights or attempting to exploit the possibility that the tenant isn\'t aware of his/her rights. This is a perfect example of why LAs need to be regulated.
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By: Agreed, never again
Nov 12, 2012
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As if it's not a tenant's legal right to have the contact information of the landlord. All this nonsense came straight from the BRANCH MANAGER and in writing.....
Oct 10,2012
Minithumbdown
By:
Oct 10,2012
82 people found
this helpful
DO NOT rent through this agent - all smiles and helpfulness until you pay the \'holding\' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat to us and when we complained they were rude and condescending and we were treated like it was our fault; took over 12 months to fix a serious security issue to name a few. So many more issues, just not...
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What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
Was this helpful? Yes
By: never again
Oct 21, 2012
View all comments (2)
Thank you for your generic reply (yes, I did look at replies to other comments) - as we have already asked who to complain to and your name/email address was not the one given, we can only assume that either; a) Dexters have finally realised they have too big an issue to keep fobbing people off via individual offices, so have employed a central person to do this so their other email addresses are not clogged with complaints..... b) you are only rolled out when complaints are logged on a pub....
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Mohammed Bhatti - no image available Mohammed Bhatti
Senior Lettings Consultant
1 reviews

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