I can second everything user \'never again\' said.
They wouldn\'t provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, basically insisting that it "must be renewed or you must vacate". They proceeded to market the property and advertise it as available the day after my term ended. Agent was daft enough to put in writing that they will carry out viewings at dates/times without my permission. I got in touch with landlord who had absolutely no knowledge of any of this whatsoever. When caught in the lie, they angrily informed me I must go through them and never contact the landlord. They say they work on behalf of the landlord at every turn, yet clearly act without landlord\'s permission.
Thamesview property inspections - I caught them letting themselves in unannounced to carry one out at an unscheduled date/time. The day one was scheduled, they never showed up.
Typical letting agent to avoid honestly for both landlord and prospective tenants! I look forward to reporting them to their member association.
What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants\' rights or attempting to exploit the possibility that the tenant isn\'t aware of his/her rights. This is a perfect example of why LAs need to be regulated.