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Wimbledon, London SW19
2.9/5, 15 Reviews
47% Recommended
83% sales valuation accuracy
63% sales fee satisfaction
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 83% | 63.00% | £390,000 | £630,000 |
Address
Dexters
12 The Broadway, London, Greater London
SW19 1RF
020 8545 8580, 020 8545 8581
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
More than 2 days without ...
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1 Star Review
By : 'Daniel'
Services : Letting( Property Management )
Rent PCM : £2050
Would you recommend ? : No
Postcode : SW20
8 Nov 2022
People found this helpful0
2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and still not working. Gas leak in between. The only answer from Wimbledon office Manager in writting: “you are welcomed to leave if you don’t like” in ... Read Full Review
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Daniel said about Dexters
Services : Letting( Property Management )Date: 8th Nov 2022
2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and still not working. Gas leak in between. The only answer from Wimbledon office Manager in writting: “you are welcomed to leave if you don’t like” in regards being for the second time more than 24 hours without boiler at 15 degrees.
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Helpful, friendly and ...
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5 Star Review
Gabriel
By : 'Indica'
Services : Sales( As a Buyer )
Sold price : £390000
Would you recommend ? : Yes
Postcode : SW20
13 Jul 2021
People found this helpful0
Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend... Read Full Review
Comments (1)Was this helpful?:
Indica said about Dexters
Services : Sales( As a Buyer )Date: 13th Jul 2021
Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend them.
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By : Evie Fisher
14 Jul 2021Dear Indica. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer...
As a truly ...
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1 Star Review
By : 'Simin'
Services : Letting( As a Tenant )
Rent PCM : £1670
Would you recommend ? : No
Postcode : SW19
29 Nov 2020
People found this helpful3
Hello everyone! I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon branch! I dont know how I can start telling you a long story about our poor experience with services and unprofessional staff still I think i will miss some points. Be... Read Full Review
Comments (1)Hello everyone!
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Simin SOL said about Dexters
Services : Letting( As a Tenant )Date: 29th Nov 2020
Hello everyone!
I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon branch!
I dont know how I can start telling you a long story about our poor experience with services and unprofessional staff still I think i will miss some points.
Be honest with yourself . Even a 1star rating is too much for this company! When we were scheduled for a check out inspection they sent us one lady from an inspection company and she checked everywhere for nearly 2 hrs and she believed everything was perfect and not any remarkable problem ! Nice and clean. But after a few weeks she returned a report with a lot of so called problems and from that time until they gave us the deposit back it took one whole month. It was a long time and property management called us every day to split hairs and be knit picking to reduce our refund with funny excuses and no reasonable answering about why they keep our deposit and play with us and every day they cut some money from our deposits for ublivable reason and we can't do anything because our money it was with them! and after lots of headache and complaints they returned our deposit minus a few hundred pounds for so called repairing (actually renovating) of a 100 year old flat!
I'm 100% sure they have very good deal with cleaning company and they take lots of benefit from deposite of tenants. if you belive you send some body for last checking to see why after that you bring lots of reason for holding and cutting our deposit? Why you bring very unprofessional staff to your company. Why you don't care about repeated phones and emails of your clients? . I'm absolutely unhappy with this unprofessional company especially wimbeldon branch and I say to all readers please don't waste your time and money with them! It was like a tug of war with them and it can be likened to a Highway robbery Wimbledon Dexters . After what you did to our money and giving us unneeded stress I am afraid to say you do not deserve even 1 star. As a truly unhappy client I will never rent from Dexters any more.
The UK's Largest Customer Review Website for the Property Industry
By : Sarah Tranter
1 Dec 2020Dear Simin, I am sorry to read your review and that you have been unhappy with our service. We are currently reviewing this matter and will be in touch. Kind regards, Sarah...
If you want coronavirus ...
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1 Star Review
By : 'Liam'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N17
24 Mar 2020
People found this helpful0
If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to be operating during this lock down. Did not realise this was a company comprised completely of key workers... no wonder estate agents have a bad reputation! Greedy! Putting... Read Full Review
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Liam Muir said about Dexters
Services : Sales( Prospective Vendor/Buyer )Date: 24th Mar 2020
If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to be operating during this lock down. Did not realise this was a company comprised completely of key workers... no wonder estate agents have a bad reputation! Greedy! Putting peoples lives at risk during this pandemic! Who in their right mind would want strangers coming round their house? It is obvious which companies value money over the health of their employees and the country!
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Gabriel C was sensational ...
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5 Star Review
Gabriel
By : 'A'
Services : Sales( As a Buyer )
Sold price : £630000
Would you recommend ? : Yes
Postcode : SW12
4 Feb 2020
People found this helpful0
Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the... Read Full Review
Comments (0)Was this helpful?:
A D said about Dexters
Services : Sales( As a Buyer )Date: 4th Feb 2020
Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the future.
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Shoddy service and waste of ...
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1 Star Review
By : 'AAA'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW20
6 Nov 2018
People found this helpful10
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon. Here are the reasons we feel extremely let down by the service we received: 1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He... Read Full Review
Comments on Agent Fees
The service was rubbish when compared to the agents fee. The fee was too high.
Comments (2)We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.
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AAA said about Dexters
Services : Letting( As a Owner )Date: 6th Nov 2018
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.
Here are the reasons we feel extremely let down by the service we received:
1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He assured us that Dexters would be able to sell our property with confidence. For the âexcellent customer serviceâ we would receive, we would have to pay a sole agency fee of 2% plus VAT, of the selling price.
2) Only a handful pictures of the property were put on property portals. The description of our property was very brief and lacklustre â it did not contain (in our opinion) many of the key selling points.
3) Our property seemed to be a lesser priority and very few viewings took place over the sole selling period (see point 4). There were a number of no-shows/cancellations at the last minute.
4) As our sole agent, the Dexters Terms and Conditions bound us for an extremely long 15 weeks.
5) Often the prospective buyers brought through the door seemed uninterested in the property and the location, which made us suspect they were being forced to view it with others they were more interested in.
6) The agents showing the property were often unprofessional and were unable to overcome objections that came from clients.
a. For example, some feedback was that our property needed considerable updating, when the property had been valued by Dexters based on its current state.
b. On another occasion, the agent representative arrived with the client at our property 20 minutes earlier than the allotted time without informing us and proceeded to open the front door without knocking. We were in the middle of changing our clothes(!). The client (obviously!) got put off.
c. On a further occasion, an agent representative blankly asked me what the house keys were for when I handed the keys to them to give to the office.
d. On another occasion (after we subsequently decided to hold on to our keys!) the agent representative was more than 30 minutes late for a viewing and we were not informed. We had to call the office to find out if the viewing was going ahead and we were told to wait another 15 minutes. After waiting for a further 15 minutes, we decided to leave as they were now almost an hour late and our small child was hungry. We were then provided with client feedback for the viewing that never happened.
This whole experience has been draining, frustrating and above all, a huge waste of valuable time over the key Summer months. We watched as a number of properties we were interested in buying slipped by. We did get an apology from the branch manager towards the end of our contract, but for us, this was too little, too late. Unfortunately, we would not recommend Dexters to any of our friends based on the service we received.
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By : Marilyn Plews
13 Nov 2018Dear Sir/Madam I am really sorry to read your review and have spoken to Simon in the Wimbledon office and understand that he has discussed this with you but If you would like to discuss this...
Hayley was totally on the ...
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5 Star Review
Hayley
By : 'emiller'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : SW19
7 Feb 2018
People found this helpful0
Hayley was totally on the ball from the moment I called - everything has gone like clockwork and we have viewed and completed the rental in record time. Thank you for the great service... Read Full Review
Comments on Agent Fees
Totally reasonable - I have absolutely no complaints
Comments (1)Was this helpful?:
emiller said about Dexters
Services : Letting( As a Tenant )Date: 7th Feb 2018
Hayley was totally on the ball from the moment I called - everything has gone like clockwork and we have viewed and completed the rental in record time. Thank you for the great service Hayley
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By : Marilyn
12 Feb 2018Dear Emiller, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best ...
I would like to recommend ...
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5 Star Review
James
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £12035
Would you recommend ? : Yes
Postcode : S.W.
12 Jan 2018
People found this helpful0
I would like to recommend James Bignell for a five star rating. Dexters have been my agents for a good number of years. In the past I've had some disagreements with the company. Since James Bignell joined Dexters I've had had a very good relationship with him. He has been very helpful,... Read Full Review
Comments (1)Was this helpful?:
Wendy said about Dexters
Services : Letting( As a Owner )Date: 12th Jan 2018
I would like to recommend James Bignell for a five star rating. Dexters have been my agents for a good number of years. In the past I've had some disagreements with the company. Since James Bignell joined Dexters I've had had a very good relationship with him. He has been very helpful, efficient and friendly.
The UK's Largest Customer Review Website for the Property Industry
By : Marilyn
12 Feb 2018Dear Wendy, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best...
Since James Brignell is doing ...
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5 Star Review
By : 'Nelly'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW
28 Apr 2017
People found this helpful0
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done.... Read Full Review
Comments (2)Was this helpful?:
Nelly said about Dexters
Services : Letting( As a Tenant )Date: 27th Apr 2017
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done. Thanks
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By : Marilyn Plews
3 May 2017Dear Nelly, thank you for your comments although I am sorry to read that things had not been going well until James became involved. If you could let me have further details regarding this, I would ...
Dexters South Wimbledon were ...
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5 Star Review
Hayley
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
23 Dec 2016
People found this helpful0
Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout. All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to... Read Full Review
Comments on Agent Fees
Good
Comments (1)Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout.
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Anonymous said about Dexters
Services : Letting( As a Tenant )Date: 23rd Dec 2016
Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout.
All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to Dexters.
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By : Marilyn
3 Jan 2017Dear Sir/Madam, I just wanted to say thank you for your kind comments about the service you received from our South Wimbledon office. We really appreciate you taking time to post this review...
My home was destroyed by fire ...
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5 Star Review
Mohammed
By : 'Ieva'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
6 Nov 2015
People found this helpful1
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of us and offered a discount on admin fees as a good... Read Full Review
Comments (1)Was this helpful?:
Ieva said about Dexters
Services : Letting( As a Tenant )Date: 6th Nov 2015
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of us and offered a discount on admin fees as a good will gesture during a financialy difficult time.I would highly recommend Dexters and Team Mohammed on Merton Road, SW19.
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By : Marilyn
9 Nov 2015Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is...
The overall quality and ...
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1 Star Review
By : 'Dave'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SW17
8 Jun 2014
People found this helpful187
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before. We paid an early leaving fee (10% of all remaining... Read Full Review
What agent could do to change your mind?
Agents were unhelpful and uninformed.
Comments (1)The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before.
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Dave said about Dexters
Services : Letting( As a Tenant )Date: 7th Jun 2014
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before.
We paid an early leaving fee (10% of all remaining months) and then had to keep paying rent for 2 months after this.
We told them we were going to be leaving in March/April in early February, and they said they'd find someone to take over the tenancy. They then found someone to take over the tenancy in June and told us in mid May that we'd only given them a few days notice.
On top of all this, they've told us we need to pay £250 to get the apartment professionally cleaned because, and I quote, "There are some crumbs in the oven".
I strongly advise anyone looking to rent stays away from this terrible agent.
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By : Marilyn
25 Jun 2014Hello I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I wondered if I could be of any further assistance....
Dexters were the agent for ...
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1 Star Review
By : 'Dominic'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
2 Sept 2013
People found this helpful90
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter from them with the date agreed and we arranged to pay the early leaving ... Read Full Review
What agent could do to change your mind?
If you stuck to the arrangement you made it would have been fine. Not giving a phone call or an email or anything but just changing it at the last second is absurd.
Comments (1)Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter from them with the date agreed and we arranged to pay the early leaving fee (about £150 for the 20 days as per our contract).
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Dominic said about Dexters
Services : Letting( As a Tenant )Date: 2nd Sep 2013
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter from them with the date agreed and we arranged to pay the early leaving fee (about £150 for the 20 days as per our contract).
However the day before we were to move out we received a new letter with a completely different date. No one had ever mentioned this to us - it was the day before we were due to move so we had no choice - no phone call, no email, just a letter through the door saying we had to pay for an extra 12 days or so at full cost, despite agreeing already that we could move out and pay the fee - in writing.
This cost us an extra £400 or so - no notice, no choice, just last minute fee.
Avoid them if possible.
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By : Asma
2 Oct 2013Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further...
I can second everything user ...
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1 Star Review
By : 'Agreed,'
Services : Letting( As a Tenant )
Would you recommend ? : No
31 Oct 2012
People found this helpful86
I can second everything user 'never again' said. They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, basically insisting that it ... Read Full Review
What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants\' rights or attempting to exploit the possibility that the tenant isn\'t aware of his/her rights. This is a perfect example of why LAs need to be regulated.
Comments (3)I can second everything user 'never again' said.
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Agreed, never again said about Dexters
Services : Letting( As a Tenant )Date: 31st Oct 2012
I can second everything user 'never again' said.
They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, basically insisting that it "must be renewed or you must vacate". They proceeded to market the property and advertise it as available the day after my term ended. Agent was daft enough to put in writing that they will carry out viewings at dates/times without my permission. I got in touch with landlord who had absolutely no knowledge of any of this whatsoever. When caught in the lie, they angrily informed me I must go through them and never contact the landlord. They say they work on behalf of the landlord at every turn, yet clearly act without landlord's permission.
Thamesview property inspections - I caught them letting themselves in unannounced to carry one out at an unscheduled date/time. The day one was scheduled, they never showed up.
Typical letting agent to avoid honestly for both landlord and prospective tenants! I look forward to reporting them to their member association.
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By : Louise
1 Nov 2012Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
DO NOT rent through this ...
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1 Star Review
By : 'never'
Services : Letting( As a Tenant )
Would you recommend ? : No
10 Oct 2012
People found this helpful84
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat... Read Full Review
What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
Comments (2)DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat to us and when we complained they were rude and condescending and we were treated like it was our fault; took over 12 months to fix a serious security issue to name a few. So many more issues, just not enough room to list them all!!
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never again said about Dexters
Services : Letting( As a Tenant )Date: 10th Oct 2012
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat to us and when we complained they were rude and condescending and we were treated like it was our fault; took over 12 months to fix a serious security issue to name a few. So many more issues, just not enough room to list them all!!
Many Landlord reviews state Dexters work for the good of the tenant and tenant reviews state they work for the good of the landlord....they do neither - once they have your money (landlord or tenant) they do NOT care about you and your needs.
We are with a new agent now, and the professional difference is amazing - STAY AWAY FROM DEXTERS, THAMESVIEW OR ANY OTHER AFFILIATED COMPANIES
The UK's Largest Customer Review Website for the Property Industry
By : Louise
15 Oct 2012Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
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