The UK's Largest Customer Review Website for the Property Industry
Wimbledon, London SW19
2.9/5, 15 Reviews
47% Recommended
83% sales valuation accuracy
63% sales fee satisfaction
"Shoddy service and waste of..."
Share On : 
1 Star Review
By : 'AAA'
Services :
Would you recommend ? : No
Postcode : SW20
6 Nov 2018
People found this helpful10
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon. Here are the reasons we feel extremely let down by the service we received: 1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He assured us that Dexters would be able to sell our property with confidence. For the âexcellent customer serviceâ we would receive, we would have to pay a sole agency fee of 2% plus VAT, of the selling price. 2) Only a handful pictures of the property were put on property portals. The description of our property was very brief and lacklustre â it did not contain (in our opinion) many of the key selling points. 3) Our property seemed to be a lesser priority and very few viewings took place over the sole selling period (see point 4). There were a number of no-shows/cancellations at the last minute. 4) As our sole agent, the Dexters Terms and Conditions bound us for an extremely long 15 weeks. 5) Often the prospective buyers brought through the door seemed uninterested in the property and the location, which made us suspect they were being forced to view it with others they were more interested in. 6) The agents showing the property were often unprofessional and were unable to overcome objections that came from clients. a. For example, some feedback was that our property needed considerable updating, when the property had been valued by Dexters based on its current state. b. On another occasion, the agent representative arrived with the client at our property 20 minutes earlier than the allotted time without informing us and proceeded to open the front door without knocking. We were in the middle of changing our clothes(!). The client (obviously!) got put off. c. On a further occasion, an agent representative blankly asked me what the house keys were for when I handed the keys to them to give to the office. d. On another occasion (after we subsequently decided to hold on to our keys!) the agent representative was more than 30 minutes late for a viewing and we were not informed. We had to call the office to find out if the viewing was going ahead and we were told to wait another 15 minutes. After waiting for a further 15 minutes, we decided to leave as they were now almost an hour late and our small child was hungry. We were then provided with client feedback for the viewing that never happened. This whole experience has been draining, frustrating and above all, a huge waste of valuable time over the key Summer months. We watched as a number of properties we were interested in buying slipped by. We did get an apology from the branch manager towards the end of our contract, but for us, this was too little, too late. Unfortunately, we would not recommend Dexters to any of our friends based on the service we received.
Comments on Agent Fees
The service was rubbish when compared to the agents fee. The fee was too high.
Was this helpful?:
By : Marilyn Plews
13 Nov 2018Dear Sir/Madam I am really sorry to read your review and have spoken to Simon in the Wimbledon office and understand that he has discussed this with you but If you would like to discuss this further, please do not hesitate to contact me - marilynplews@customerrelationsteam.co.uk Kind regards Marilyn
By : MIRZA AMAR AHMAD
14 Nov 2018Hi Marilyn, Thanks for getting back to me on the issue. All I would say that I am not happy at all being a customer. The time that was wasted by Dexters, Wimbledon cannot be replaced. I have bought and sold so many properties in UK and outside but never received such a bad service. Me and my wife kept telling Simon and other agents on the phone or by visiting their office in Wimbledon that we are not happy with the service and they should do something about it. We also requested them for an early termination of contract. All our concerns were brushed under the carpet and the agent carried on giving poor service costing us valuable time that we could have spent elsewhere with an agent that would have taken great interest in selling our property. We were repeatedly refused by the agent and as they tried to cover up their mistakes by diverting our attention towards other matters that were irrelevant but nothing was done to improve the service they gave us. I hope you take this seriously and I hope no one else suffers in future. Regards AAA
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 83% | 63.00% | £390,000 | £630,000 |
Address
Dexters
12 The Broadway, London, Greater London
SW19 1RF
020 8545 8580, 020 8545 8581
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Dexters Branches (View All 70)
More than 2 days without ...
Share On :
1 Star Review
By : 'Daniel'
Services : Letting( Property Management )
Rent PCM : £2050
Would you recommend ? : No
Postcode : SW20
8 Nov 2022
People found this helpful0
2 days without heater at 15 degrees. No help support or even emphaty from Dexters. More than 6 weeks to repair boiler and still not working. Gas leak in between. The only answer from Wimbledon office Manager in writting: “you are welcomed to leave if you don’t like” in ... Read Full Review
Attached Files
Comments (0)Was this helpful?:
Helpful, friendly and ...
Share On :
5 Star Review
By : 'Indica'
Services : Sales( As a Buyer )
Sold price : £390000
Would you recommend ? : Yes
Postcode : SW20
13 Jul 2021
People found this helpful0
Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend... Read Full Review
Comments (1)Was this helpful?:
By : Evie Fisher
14 Jul 2021Dear Indica. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer...
As a truly ...
Share On :
1 Star Review
By : 'Simin'
Services : Letting( As a Tenant )
Rent PCM : £1670
Would you recommend ? : No
Postcode : SW19
29 Nov 2020
People found this helpful3
Hello everyone! I think I should share my bad experience for second time with Dexters Property Management at the Wimbledon branch! I dont know how I can start telling you a long story about our poor experience with services and unprofessional staff still I think i will miss some points. Be... Read Full Review
Comments (1)Was this helpful?:
By : Sarah Tranter
1 Dec 2020Dear Simin, I am sorry to read your review and that you have been unhappy with our service. We are currently reviewing this matter and will be in touch. Kind regards, Sarah...
If you want coronavirus ...
Share On :
1 Star Review
By : 'Liam'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N17
24 Mar 2020
People found this helpful0
If you want coronavirus delivered direct to your door please contact Dexters, the only estate agent still greedy enough to be operating during this lock down. Did not realise this was a company comprised completely of key workers... no wonder estate agents have a bad reputation! Greedy! Putting... Read Full Review
Comments (0)Was this helpful?:
Gabriel C was sensational ...
Share On :
5 Star Review
By : 'A'
Services : Sales( As a Buyer )
Sold price : £630000
Would you recommend ? : Yes
Postcode : SW12
4 Feb 2020
People found this helpful0
Gabriel C was sensational when assisting with a complex transaction. Very impressed and I will definitely use Dexters in the... Read Full Review
Comments (0)Was this helpful?:
Shoddy service and waste of ...
Share On :
1 Star Review
By : 'AAA'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW20
6 Nov 2018
People found this helpful10
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon. Here are the reasons we feel extremely let down by the service we received: 1) The office manager met us at our property, and, as it turned out, overvalued it considerably. He... Read Full Review
Comments on Agent Fees
The service was rubbish when compared to the agents fee. The fee was too high.
Comments (2)Was this helpful?:
By : Marilyn Plews
13 Nov 2018Dear Sir/Madam I am really sorry to read your review and have spoken to Simon in the Wimbledon office and understand that he has discussed this with you but If you would like to discuss this...
Hayley was totally on the ...
Share On :
5 Star Review
By : 'emiller'
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : Yes
Postcode : SW19
7 Feb 2018
People found this helpful0
Hayley was totally on the ball from the moment I called - everything has gone like clockwork and we have viewed and completed the rental in record time. Thank you for the great service... Read Full Review
Comments on Agent Fees
Totally reasonable - I have absolutely no complaints
Comments (1)Was this helpful?:
By : Marilyn
12 Feb 2018Dear Emiller, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best ...
I would like to recommend ...
Share On :
5 Star Review
By : 'Wendy'
Services : Letting( As a Owner )
Rent PCM : £12035
Would you recommend ? : Yes
Postcode : S.W.
12 Jan 2018
People found this helpful0
I would like to recommend James Bignell for a five star rating. Dexters have been my agents for a good number of years. In the past I've had some disagreements with the company. Since James Bignell joined Dexters I've had had a very good relationship with him. He has been very helpful,... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
12 Feb 2018Dear Wendy, We are delighted to read that our Wimbledon Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best...
Since James Brignell is doing ...
Share On :
5 Star Review
By : 'Nelly'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW
28 Apr 2017
People found this helpful0
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done.... Read Full Review
Comments (2)Was this helpful?:
By : Marilyn Plews
3 May 2017Dear Nelly, thank you for your comments although I am sorry to read that things had not been going well until James became involved. If you could let me have further details regarding this, I would ...
Dexters South Wimbledon were ...
Share On :
5 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
23 Dec 2016
People found this helpful0
Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout. All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Marilyn
3 Jan 2017Dear Sir/Madam, I just wanted to say thank you for your kind comments about the service you received from our South Wimbledon office. We really appreciate you taking time to post this review...
My home was destroyed by fire ...
Share On :
5 Star Review
By : 'Ieva'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
6 Nov 2015
People found this helpful1
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of us and offered a discount on admin fees as a good... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
9 Nov 2015Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is...
The overall quality and ...
Share On :
1 Star Review
By : 'Dave'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SW17
8 Jun 2014
People found this helpful187
The overall quality and communication with Dexters is terrible, we've been told 3 different things by 3 different agents, who apparently don't communicate with each other as each agent was completely unaware we'd been in contact with them before. We paid an early leaving fee (10% of all remaining... Read Full Review
What agent could do to change your mind?
Agents were unhelpful and uninformed.
Comments (1)Was this helpful?:
By : Marilyn
25 Jun 2014Hello I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I wondered if I could be of any further assistance....
Dexters were the agent for ...
Share On :
1 Star Review
By : 'Dominic'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
2 Sept 2013
People found this helpful90
Dexters were the agent for the rental we lived in for two years. Towards the end of the agreement we approached them and asked about moving out 20 days or so early. They were fine with this and we agreed a date. We had a letter from them with the date agreed and we arranged to pay the early leaving ... Read Full Review
What agent could do to change your mind?
If you stuck to the arrangement you made it would have been fine. Not giving a phone call or an email or anything but just changing it at the last second is absurd.
Comments (1)Was this helpful?:
By : Asma
2 Oct 2013Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further...
I can second everything user ...
Share On :
1 Star Review
By : 'Agreed,'
Services : Letting( As a Tenant )
Would you recommend ? : No
31 Oct 2012
People found this helpful86
I can second everything user 'never again' said. They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, basically insisting that it ... Read Full Review
What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants\' rights or attempting to exploit the possibility that the tenant isn\'t aware of his/her rights. This is a perfect example of why LAs need to be regulated.
Comments (3)Was this helpful?:
By : Louise
1 Nov 2012Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
DO NOT rent through this ...
Share On :
1 Star Review
By : 'never'
Services : Letting( As a Tenant )
Would you recommend ? : No
10 Oct 2012
People found this helpful84
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive to the point of bullying; falsely advertised flat... Read Full Review
What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
Comments (2)Was this helpful?:
By : Louise
15 Oct 2012Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further...
1 - 15 of 15 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
