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Chancellors

1-5 St Mark's Hill Surbiton
Greater London
KT6 4LH

020 8390 7033

Aug 17,2015
Minithumbdown
By:
Aug 17,2015
3 people found
this helpful
Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share the story with you. 1) Property was advertised including parking space. We were also advised by an agent working in Chancellors named Joel...
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What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Comment on agent fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Was this helpful? Yes
Mar 17,2015
Minithumbdown
By:
Mar 17,2015
6 people found
this helpful
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront - I had moved from abroad and there was no data for a credit check) and it took 2-3 months for them to resolve. During that process they never responded to my first mails, everything took at least one re...
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Was this helpful? Yes
Nov 16,2014
Minithumbdown
By:
Nov 16,2014
11 people found
this helpful
In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all costs...
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What agent could do to change your mind?
be honest, competent or efficient
Was this helpful? Yes
May 13,2014
Minithumbdown
By:
May 13,2014
1 people found
this helpful
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at our property lasted well over an hour and we were totally charmed, won over and then tricked into signing a contract for 2% fees (which was never mentioned), a copy of which they didn't produce until we started their c...
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What agent could do to change your mind?
Not exist!!
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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