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Chancellors

1-5 St Mark's Hill Surbiton
Greater London
KT6 4LH

020 8390 7033
Jul 26,2017
Minithumbdown
By: 'Avoid if possible'
Jul 26,2017
0 people found
this helpful
Very poor. Misled from day 1 with a rental increase clause being included in the tenancy agreement that we were not made aware of. Only came to light once all R.E.M. location plans were in effect and they had us over a barrel. They managed the property as well and anything that needed looking at took much longer to resolve than it should - one example being the fridge freezer failing and the contents having to be binned. When the landlord decided to sell the property, our details and keys were p...
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Comment on agent fees
No more excessive than any other agents I have seen but certainly very high when compared to service levels.
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Jul 18,2017
Minithumbup
By: 'Nadeem Rana'
Jul 18,2017
0 people found
this helpful
I had very good buying experience with this company speacily have recived v good customer services from Daniel Carlisle. Highly recommend for business . Thanks Nadeem...
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Jun 30,2017
Minithumbdown
By: 'Mrs K'
Jun 30,2017
0 people found
this helpful
Terrible estate agent! Stay away from them. They were misleading me to sign a sole agent agreement regardless who sell it at the end, they will get commission. They said they would agree joint agents then when I made that request, they simply told me I would need to stick with sole agent and they would get their commission!! They are unprofessional, unethical, and disgrace! Stay away from this agent!...
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Comment on agent fees
Very bad. Stay away from this kind of unprofessional agent.
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Aug 17,2015
Minithumbdown
By: 'Aleksandra'
Aug 17,2015
3 people found
this helpful
Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share the story with you. 1) Property was advertised including parking space. We were also advised by an agent working in Chancellors named Joel...
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What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Attached Files
Comment on agent fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Was this helpful? Yes
Mar 17,2015
Minithumbdown
By: 'Neil McKeown'
Mar 17,2015
6 people found
this helpful
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront - I had moved from abroad and there was no data for a credit check) and it took 2-3 months for them to resolve. During that process they never responded to my first mails, everything took at least one re...
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Nov 16,2014
Minithumbdown
By: 'Chancellorscannot'
Nov 16,2014
11 people found
this helpful
In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all costs...
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What agent could do to change your mind?
be honest, competent or efficient
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May 13,2014
Minithumbdown
By: 'Naive'
May 13,2014
2 people found
this helpful
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at our property lasted well over an hour and we were totally charmed, won over and then tricked into signing a contract for 2% fees (which was never mentioned), a copy of which they didn't produce until we started their c...
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What agent could do to change your mind?
Not exist!!
Attached Files
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 33% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £550,000
  • Max: £550,000

Letting
  • Min: £0
  • Max: £0



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