Wimbledon Park, London, SW19
4.7/5, 350 reviews
95% recommended
99% sales valuation accuracy
100% sales fee satisfaction
81% lettings valuation accuracy
91% lettings fee satisfaction
Commanding one of the largest market shares in our areas, we are a busy multi-branch agency located in key areas across South West London, with branches in Wimbledon Hill, Wimbledon Park, Raynes Park, Putney and Mayfair. So whether you are selling, letting or looking for a property management service, here ... show more Commanding one of the largest market shares in our areas, we are a busy multi-branch agency located in key areas across South West London, with branches in Wimbledon Hill, Wimbledon Park, Raynes Park, Putney and Mayfair. So whether you are selling, letting or looking for a property management service, here at Brinkley’s we can offer you excellent customer service and our complete attention, making sure you receive the very best experience when using any of our services.

Opening Hours
Address

Brinkley's Estate Agents
149 Arthur Road
Wimbledon,London
Greater London
SW19 8AB
020 3872 5309

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 100% £53,250 £2,000,000
Lettings 81% 91% £550 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
62 2 101 12 91 1 68 1 9 3
Areas covered
  • SW19
  • SW20
  • SW17
  • SW18
  • SM4
  • KT3
  • SW15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS My deposits scheme The Guild
Latest Properties
Images & Videos

“My husband and I have been around the block a ......”

Share on :
Sep 02,2015
Minithumbup
Graeme Gordon
By: 'J'
Sep 02,2015
0 people found
this helpful
My husband and I have been around the block a few times regarding selling property so we have had our fair share of very difficult estate agents. Graeme and Martin at Brinkleys were always very friendly, professional and helpful arranging lots of viewings for our ...
read full review
Was this helpful? Yes

“Service right from the off was very good. Martin was ......”

Share on :
Sep 01,2015
Minithumbup
By: 'Steve'
Sep 01,2015
0 people found
this helpful
Service right from the off was very good. Martin was courteous, seemed to have a great rapport with the sellers and was able to quickly and concisely respond via email, phone calls and texts to questions I had about the property. Martin understood I was ...
read full review
Was this helpful? Yes

“From start to finish everyone I dealt with at Brinkley's ......”

Share on :
Aug 04,2015
Minithumbup
By: 'Happy'
Aug 04,2015
1 people found
this helpful
From start to finish everyone I dealt with at Brinkley's was great. I was moving over from America and had to rent someplace without having seen it first. Several specifically great things that Brinkley's did. 1. They took the time to explain all the fees to ...
read full review
Comment on agent fees
I come from a place where any fees are unusual when renting a property (aside from rent, obviously). Brinkley's fees were clear (and restated several times for clarity) and seemed to be on the low end of average fees in London (which I still find shockingly high, but such is life in London)
Was this helpful? Yes

“Martin went above and beyond in the purchase of our ......”

Share on :
Aug 03,2015
Minithumbup
By: 'GT'
Aug 03,2015
0 people found
this helpful
Martin went above and beyond in the purchase of our new home. He was very flexible to provide an early viewing and represented our offer well in a competitive bidding process. He has been available, quick to respond and thoroughly professional throughout the process. Top ...
read full review
Was this helpful? Yes

“Graeme Gordon was extremely helpful, proactive and efficient in the ......”

Share on :
Jun 12,2015
Minithumbup
Graeme Gordon
By: 'MB'
Jun 12,2015
1 people found
this helpful
Graeme Gordon was extremely helpful, proactive and efficient in the sale of my property. From the beginning, Graeme kept me informed of all activity related to the sale including potential buyers, current market activity etc. He provided me with support throughout the sale process and ...
read full review
Was this helpful? Yes

“Suzy and Harry were very positive, friendly and helpful when ......”

Share on :
May 28,2015
Minithumbup
Suzy Browne
By: 'Helena'
May 28,2015
0 people found
this helpful
Suzy and Harry were very positive, friendly and helpful when I called virtually every day to find out about new properties and when I found a suitable one, they accommodated showing it to me at my convenience several times whilst I was deciding to commit. ...
read full review
Was this helpful? Yes

“Despite getting two months notice that I was moving out ......”

Share on :
Apr 28,2015
Minithumbdown
By: 'Paul'
Apr 28,2015
2 people found
this helpful
Despite getting two months notice that I was moving out early and finding the new tenant to replace me, Brinkleys took 8 weeks to sort out the paperwork, including deposit return, etc. For this appalling level of service they charged ‚£320, roughly double other local estate agents' ...
read full review
What agent could do to change your mind?
Cared about their tenants. Charged an even remotely fair fee. Been able to justify their fees anything other than completely feebly ("we have to redo the whole contract", errrr, no you don't, you change one name).
Attached Filesnbsp;
Comment on agent fees
Astronomical and backed up with awful correspondence and extreme slowness.
Was this helpful? Yes
By: Casey
Apr 29, 2015
View all comments (1)
Hi Paul, I am disappointed for you to say that you have had a appalling level of service as the process has taken 8 weeks, there has been delayed throughout this process from all parties. I have reviewed everything and please see my explanation of the process: We started the process on Saturday 21st February as you sent me SJ's details, Tuesday 24th February the credit check fee was paid and SJ was added on to our referencing company on 25th, which they complete very quickly and we r ...

“We have found Amelia Sharpes to be extremely helpful throughout ......”

Share on :
Apr 22,2015
Minithumbup
Amelia Sharpes
By: 'jim,'
Apr 22,2015
0 people found
this helpful
We have found Amelia Sharpes to be extremely helpful throughout the entire lettings process and would highly recommend her services....
read full review
Was this helpful? Yes

“We sold our flat through Graeme Gordon. We were not ......”

Share on :
Apr 06,2015
Minithumbup
Graeme Gordon
By: 'Melissa66'
Apr 06,2015
0 people found
this helpful
We sold our flat through Graeme Gordon. We were not able to get the original, higher anticipated price, but settled for an acceptable reduction and the flat sold fairly quickly. However, we encountered a challenging situation when we were faced with having to evict our ...
read full review
Comment on agent fees
The property sold for 25,000 AEd under original asking price
Was this helpful? Yes

“The first time I ran the washing machine after moving ......”

Share on :
Mar 24,2015
Minithumbup
By: 'Peter'
Mar 24,2015
0 people found
this helpful
The first time I ran the washing machine after moving in, the kitchen flooded. Caroline immediately arranged for the plumber to fix the problem. While there, the plumber noticed a fault in how one of the pipes was installed. He suggested it should be replaced, ...
read full review
Was this helpful? Yes

“I have been a tenant for over a year with ......”

Share on :
Mar 23,2015
Minithumbup
By: 'zahra2015'
Mar 23,2015
0 people found
this helpful
I have been a tenant for over a year with Brinkley's Estate Agent now and since found Brinkley's staff very professional, friendly and efficient. I have had problems with the kitchen tap ,chairs and two seater sofa as which after inspection by Caroline Hodson she ...
read full review
Was this helpful? Yes

“Caroline arranged for some damaged decking in our garden to ......”

Share on :
Mar 19,2015
Minithumbup
By: 'Jennie'
Mar 19,2015
0 people found
this helpful
Caroline arranged for some damaged decking in our garden to be replaced. She was always very pleasant on the phone and was very diligent in following up with our problem, finding a suitable time for workmen to visit our property and keeping us in the ...
read full review
Was this helpful? Yes

“I noticed my hot water heater was leaking from behind ......”

Share on :
Mar 17,2015
Minithumbup
By: 'Glenn'
Mar 17,2015
0 people found
this helpful
I noticed my hot water heater was leaking from behind the upper thermostat on Sunday morning. Brinkley's had a plumber out within the hour. He needed to order parts and returned the next day to complete the job. In all, I spent less than 5 minutes ...
read full review
Was this helpful? Yes

“I had a problem with my washer/ dryer last week ......”

Share on :
Feb 25,2015
Minithumbup
By: 'Angela'
Feb 25,2015
0 people found
this helpful
I had a problem with my washer/ dryer last week and called Caroline for help. She was very supportive, friendly and helpful, called the landlord right away and got back by phone to me the very same day to arrange an appointment with an engineer. ...
read full review
Was this helpful? Yes

“Angela was my first contact with the renewals department at ......”

Share on :
Feb 24,2015
Minithumbup
By: 'Homie'
Feb 24,2015
0 people found
this helpful
Angela was my first contact with the renewals department at Brinkley's. She replied to my emails without delay, was understanding, willing to help, and most efficient. Her telephone manner was friendly, caring and willing to help....
read full review
Was this helpful? Yes

“A great agency; I'm a landlord and I have used ......”

Share on :
Feb 23,2015
Minithumbup
Amelia Sharpes
By: 'Monica'
Feb 23,2015
0 people found
this helpful
A great agency; I'm a landlord and I have used Brinkley's for years. They're professional, quick, efficient, with a no-nonsense approach - their agents are excellent. Pleasure to deal with. A special thanks to Amelia in Admin, who is superb....
read full review
Was this helpful? Yes

“Hello,How are you all? I am a visitor to ......”

Share on :
Feb 06,2015
Minithumbdown
By: 'Anaam'
Feb 06,2015
2 people found
this helpful
Hello, How are you all? I am a visitor to the UK and for my bad luck I choosed Brinkley's Estate Agent to rent a holiday flat for my wife (who is pregnant by the way), son, and I. So i saw their advertisement on ...
read full review
Comment on agent fees
Very very very expensive for no service
Was this helpful? Yes
By: disgusted
Mar 28, 2015
View all comments (3)
This is a disgusting response from the agent. To imply that there are fraudulent intentions behind them visiting a midwife and wanting a letter for the bank - which is exactly what you are doing by questioning his intentions and using the word "alarming" when you cannot possibly have the full information about this gentleman's family and its situation is vile. It comes across as extremely unprofessional, the agent's complaints seem to be based on the gentleman's nationality and the fact he dared ...

“I called Caroline Hobson with some problems I had in ......”

Share on :
Jan 22,2015
Minithumbup
By: 'Larissa'
Jan 22,2015
0 people found
this helpful
I called Caroline Hobson with some problems I had in the house we are renting,and she was very quick and professional to help me and send someone. Everything was fixed in less than a week. Great work, responsible, and reliable. I know if I ...
read full review
Was this helpful? Yes

“We reported recently a repair on the shower hose and ......”

Share on :
Jan 20,2015
Minithumbup
By: 'Nishan'
Jan 20,2015
0 people found
this helpful
We reported recently a repair on the shower hose and Caroline Hobson in Brinkley's was professional and resolved the matter quickly. We do highly appreciate her professionalism and great communication....
read full review
Was this helpful? Yes

“Anne Barford was very helpful to me in sorting out ......”

Share on :
Dec 22,2014
Minithumbup
Anne
By: 'Mrs'
Dec 22,2014
1 people found
this helpful
Anne Barford was very helpful to me in sorting out loose ends when a tenant had moved out and actually arranged for someone from the office to drop keys off to me whilst I was visiting the flat. She was easy to talk to on ...
read full review
Comment on agent fees
Very competitive when I signed up 3 years ago and have not increased since (hopefully they won't) although I have not done a review recently of the competition, it is not just about price but about service
Was this helpful? Yes

“Estate Agency Staff are very kind and useful by phone ......”

Share on :
Dec 21,2014
Minithumbup
By: 'Y'
Dec 21,2014
0 people found
this helpful
Estate Agency Staff are very kind and useful by phone but broken items in flat are difficult to be fixed on time....
read full review
Was this helpful? Yes

“Caroline was professional kind and efficient. Her work ethic and ......”

Share on :
Dec 20,2014
Minithumbup
By: 'Zdharsi'
Dec 20,2014
0 people found
this helpful
Caroline was professional kind and efficient. Her work ethic and passion is what helped me through a frustrating boiler situation...
read full review
Was this helpful? Yes

“I am a tenant of a property managed by Brinkley's ......”

Share on :
Dec 19,2014
Minithumbup
By: 'Peter'
Dec 19,2014
0 people found
this helpful
I am a tenant of a property managed by Brinkley's Wimbledon for the last two years. Whenever we have an issue such as repairs to the oven, Caroline Hobson in Brinkley's always acts quickly and efficiently to resolve the matter. She communicates clearly and fairly, ...
read full review
Was this helpful? Yes

“Great ongoing management of my property, leaves me as a ......”

Share on :
Dec 19,2014
Minithumbup
By: 'Alex'
Dec 19,2014
0 people found
this helpful
Great ongoing management of my property, leaves me as a non resident landlord relaxed knowing my investment is managed well and my tenants looked after...
read full review
Was this helpful? Yes

“A property inspection reported a leak from the roof. Caroline ......”

Share on :
Dec 18,2014
Minithumbup
By: 'The'
Dec 18,2014
0 people found
this helpful
A property inspection reported a leak from the roof. Caroline has done an excellent job in resolving this issue. On sending me the report, she asked if I would like her to get a quote for the work. This arrived promptly. As it was a ...
read full review
Comment on agent fees
I use the fully managed service, and the fees are lower than some other agents. When things are straight forward, you always think the fees are too much, but I don't believe that higher fees means a better agent - it depends on the individual you are dealing with at the time.
Was this helpful? Yes

“I have worked with Brinkleys for the past 5 years letting ......”

Share on :
Dec 18,2014
Minithumbup
By: 'Catherine'
Dec 18,2014
2 people found
this helpful
I have worked with Brinkleys for the past 5 years letting our flat in SW19. During that time they have found good tenants and have managed the property very well. They are quick to respond to problems and are prompt when returning calls and answering any ...
read full review
Was this helpful? Yes

“Brinkley's have always been very helpful with any issues we've ......”

Share on :
Dec 17,2014
Minithumbup
Anne
By: 'Richard'
Dec 17,2014
0 people found
this helpful
Brinkley's have always been very helpful with any issues we've had, especially Anne who organised the renewal of our contract....
read full review
Was this helpful? Yes

“Anne took over the management of my property about about ......”

Share on :
Dec 16,2014
Minithumbup
Anne
By: 'Matt'
Dec 16,2014
0 people found
this helpful
Anne took over the management of my property about about a year ago and has done an amazing job. She is diligent, hard working and always takes initiative to deal with issues. She has also used great discretion when carrying out repairs whilst I work ...
read full review
Was this helpful? Yes

“Hi I am just pleased that when something( a fault) ......”

Share on :
Dec 16,2014
Minithumbup
By: 'Edward'
Dec 16,2014
0 people found
this helpful
Hi I am just pleased that when something( a fault) is reported by a tenant I am informed in a timely and polite email and phone call. I am given a chance to resolve it myself but when I can't and a contractor attends the ...
read full review
Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes

“I have been very impressed with the service I received ......”

Share on :
Dec 15,2014
Minithumbup
Anne
By: 'Daryl'
Dec 15,2014
0 people found
this helpful
I have been very impressed with the service I received at Brinkley's Estate Agents, especially from Anne. She has been very friendly and helpful and answered all my questions. Would highly recommended her and the team....
read full review
Was this helpful? Yes
Staff picture Graeme Gordon
(147)
Staff picture Suzy Browne
(91)
Staff picture Amelia Sharpes
(81)
Staff picture Anne
(54)
Staff picture Darryl
(42)

Vendor Fees

Rates starting from 0.9% inc VAT

Landlord Fees

Rates 7% plus vat includes Letting and Rent collection

Tenant Fees

Relevant letting fees and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments:
Before the tenancy starts (payable to Brinkley’s Estate Agents)
Holding Deposit: 1 week’s rent
Deposit: 5 weeks’ rent
During the tenancy (payable to the Agent)
For English properties:
Payment of £50 if you want to Amend the tenancy agreement
Payment of interest for the late payment of rent at a rate of 3%
Reasonable incurred costs for the loss of keys/security devices (dependent on locks and keys )
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy

During the tenancy (payable to the provider) if permitted and applicable:
Utilities – gas, electricity, water
Communications – telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Television licence
Council Tax

Other permitted payments:
Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Tenant protection:
Brinkley’s Estate Agents is a member of ARLA/NAEA, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly.
Last updated at 09/11/2022, 5:47 PM by Robert Brinkley
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value our client’s feedback and we are committed to providing a professional service at all times. We would like to hear from you should something not go as well as planned. In line with The Property Ombudsman’s Code of Practice, our complaint procedure is outlined below:

In the first instance, please write to our Team: Customer Care, 120 Wimbledon Hill Road, SW19 7QU, alternatively email [email protected] with full details of your complaint. Once your complaint has been received, we will acknowledge receipt within 3-5 working days. Following an internal investigation, you will receive a response to your complaint within 15 working days.

Should you be dissatisfied with our initial response, or the matter remains unresolved, you can escalate your complaint to Managing Director Richard Watt, at [email protected]. A final investigation will be undertaken at this point and a response will be sent to you within 15 working days detailing our company’s final viewpoint.

Should you remain dissatisfied with our company’s final viewpoint, you can then refer your case to The Property Ombudsman for their review.

Details of their complaints procedure and form can be found on their website www.tpos.co.uk along with their Code of Practice and Terms of Reference. Alternatively, you can call them on 01722 333 306 or write to them at the following address:

The Property Ombudsman Scheme
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

You have 12 months from the date of our company’s final viewpoint to refer the matter to The Property Ombudsman.

Please note that The Property Ombudsman requires that any complaint should be addressed through our Complaints Procedure prior to being submitted to them for their independent review.
Last updated at 1:19 PM 14/07/2016 by allAgents

Awards won by Brinkley's Estate Agents, London SW19 8AB



Get in touch with

Brinkley's Estate Agents

Branch - Wimbledon Park, London, SW19