Waterlooville, PO7
5/5, 304 reviews
97% recommended
98% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and ... show more Established in 1988, Bernards are well reputed, independent estate agents ideally located in high street locations in Southsea, Waterlooville and Portsmouth. Our aim is to provide a first class service by combining our wealth of experience with full use of the latest information technology. The range of services we provide and the diversity of our client base requires a flexible approach that can only be provided consistently by well trained staff who genuinely care about our clients’ needs.

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2024 allAgents People Awards


Opening Hours
Address

Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £3,216,000
Lettings 100% 96% £650 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
16 0 12 1 172 3 67 3 28 2
Areas covered
  • PO6
  • PO7
  • PO8
  • PO9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA Move With Us
Latest Properties
Images & Videos

“Great communication, and top class profession......”

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May 24,2021
Minithumbup
Chris
By: 'Chris'
May 24,2021
0 people found
this helpful
Great communication, and top class professionalism, is what Bernards exhibited throughout our house selling process. Whilst our sell process was longer than we had anticipated due to circumstances beyond control, Bernards dealt with the whole process wonderfully, with the same level of communication and professionalism ...
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“Great customer service. Made selling my flat ......”

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May 19,2021
Minithumbup
Thomas
Chris
By: 'Jack'
May 19,2021
0 people found
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Great customer service. Made selling my flat easy, easy to get hold of very friendly staff. Would highly recommend. Great team....
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“Good Experience with Bernards...”

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May 12,2021
Minithumbup
Martin
By: 'Angela'
May 12,2021
0 people found
this helpful
I found Bernards staff to be very helpful and kept me informed of all relevant information, making the whole process of selling my property a lot less stressful....
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“Great service, very friendly and efficient. ......”

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May 04,2021
Minithumbup
Chris
By: 'Patricia'
May 04,2021
0 people found
this helpful
Great service, very friendly and efficient. They really earned their fee with all the chasing around of solicitors and buyers and kept onto of the whole process with regular updates....
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“Excellent service from start to finish. Alway......”

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May 02,2021
Minithumbup
Chris
By: 'Mr Mrs Kneller'
May 02,2021
0 people found
this helpful
Excellent service from start to finish. Always kept you up to date with everything. Special thanks to Chris Tom and Diamie who were very professional and made the whole moving experience stress free. Would recommend them to anyone in fact we already have....
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“We've had fantastic experience duirng purchas......”

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Apr 09,2021
Minithumbup
Chris
By: 'Sebastian'
Apr 09,2021
0 people found
this helpful
We've had fantastic experience duirng purchase of our new home, Bernards Team was always very professional, responsive and helpful in every aspect during the process Thank you very much for everything!! Well deserved 5 stars !...
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“I used Bernards Estate Agents for the sale of......”

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Mar 16,2021
Minithumbup
Chris
By: 'Sam'
Mar 16,2021
0 people found
this helpful
I used Bernards Estate Agents for the sale of my house and found them to be completely professional from start to finish. My house sold within weeks of being on the market. The photos were beautiful. The staff very friendly and helpful and informative. I ...
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“Having used Bernards to sell a previous house......”

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Mar 11,2021
Minithumbup
Thomas
By: 'Ann'
Mar 11,2021
1 people found
this helpful
Having used Bernards to sell a previous house I owned and having had a positive experience and outcome on that occasion, they were my first choice to sell my current home. The service and support throughout the process has been excellent and probably excelled my ...
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“Good personal service....”

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Mar 02,2021
Minithumbup
Thomas
By: 'John'
Mar 02,2021
1 people found
this helpful
Really impressed with the personal attention to my sale and up dates by phone and emails.Thanks to everyone but particularly Thomas and Diamie....
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“Great service from Martin and the Bernards team...”

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Feb 02,2021
Minithumbup
Martin
Chris
By: 'Chris'
Feb 02,2021
0 people found
this helpful
Nothing was ever too much for Martin/Chris and the team at Bernards. I purchased my previous property through them and in turn sold it through them later. I have already recommended these guys since moving. Thank you once again....
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“Professional service...”

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Jan 28,2021
Minithumbup
Martin
By: 'Kirstie'
Jan 28,2021
0 people found
this helpful
Bernards have been very helpful and professional during our buying process. We would recommend their services to all buyers as they have the experience and professionalism to guide you through the purchasing process....
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“Diamie was great from start to finish keeping......”

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Jan 27,2021
Minithumbup
Chris
By: 'Andy'
Jan 27,2021
0 people found
this helpful
Diamie was great from start to finish keeping me updated all the way through. Couldn't recommend them enough, very professional service. Well done!...
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“Wow Bernards Estate Agents are first class, ......”

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Jan 22,2021
Minithumbup
By: 'REBECCA'
Jan 22,2021
0 people found
this helpful
Wow Bernards Estate Agents are first class, as a team they are professional, fair, swift with communication and clearly experienced in their field whilst delivering a PPE safe service in the midst of Covid-19 Highly recommend Bernards Estate Agents Waterlooville.....
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“Very happy...”

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Jan 20,2021
Minithumbup
Chris
By: 'Binnybecca'
Jan 20,2021
0 people found
this helpful
Extremely pleased with the service we received from start to finish. Everyone in the office was very prompt and proactive at every stage of the process. I would highly recommend Bernard's and the Waterlooville team....
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“Excellent service from Bernards Waterlooville......”

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Jan 15,2021
Minithumbup
Chris
By: 'Ben'
Jan 15,2021
0 people found
this helpful
Excellent service from Bernards Waterlooville! House was on the market within a week of first contact, and sold within a few days for asking price. Professional and friendly service from sale to completion. I can't recommend them highly enough :)...
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“Amazing service... professional, friendly and have recommended them!...”

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Jan 05,2021
Minithumbup
Martin
Chris
By: 'Charlotte and Martin'
Jan 05,2021
0 people found
this helpful
From the very beginning when Chris from Bernards Waterlooville walked through our front door, he had a professional Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions ...
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“Very good service from start to exchange/comp......”

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Dec 10,2020
Minithumbup
By: 'Gary'
Dec 10,2020
0 people found
this helpful
Very good service from start to exchange/completion from Bernards. particularly liked the effort Diamie went to after the offer was accepted in keeping in touch with all parties in the chain and chasing up solicitors when required....
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“a good bunch of people at this Estate ag......”

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Dec 09,2020
Minithumbup
Chris
Martin
By: 'jeff'
Dec 09,2020
0 people found
this helpful
a proactive group of people at this Estate agents, it was a long chain that was troublesome at times but we got there in the end...
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“Having had a great experience with Bernards f......”

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Dec 02,2020
Minithumbup
Martin
Chris
By: 'Neil'
Dec 02,2020
0 people found
this helpful
Having had a great experience with Bernards from a previous move back in 2016 I set Martin and his team the task of selling my property. I honestly can not fault the service his team gave through the whole process, house moves are never easy and ...
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“High Quality Service...”

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Dec 02,2020
Minithumbup
Thomas
By: 'Sian'
Dec 02,2020
0 people found
this helpful
The service we receive from the team at Bernard's is second to none. They are helpful and informative and they made the process of purchasing our buy-to-let properties easy and straightforward. We also use their letting services and are very satisfied with the whole package. ...
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“Amazing service!...”

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Nov 09,2020
Minithumbup
Martin
Thomas
By: 'Poppy'
Nov 09,2020
0 people found
this helpful
Amazing service! Absolutely no issues working with these guys, they made everything as easy as they could, and made sure to keep in contact and keep me in the loop of all proceedings. Couldn’t recommend them more!...
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“Always helpful, polite and efficient . Arrang......”

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Oct 09,2020
Minithumbup
Martin
Thomas
By: 'Sue'
Oct 09,2020
0 people found
this helpful
Always helpful, polite and efficient . Arranged for a buyer / seller exchange to enable a straightforward move for both parties...
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“Awesome experience...”

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Oct 02,2020
Minithumbup
Martin
By: 'Kate'
Oct 02,2020
0 people found
this helpful
I have used Bernards to buy and sell in the past and am a returning customer. The whole team at Bernards have absolutely awesome from start to finish. They’ve all been really supportive, understanding and professional throughout my sale. I had so many viewings ...
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“Highly recommend...”

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Oct 02,2020
Minithumbup
Martin
Thomas
By: 'Maria'
Oct 02,2020
0 people found
this helpful
Thank you to Bernards for helping me with a property I had to sell, particularly in challenging times. The service I received was efficient, professional and friendly and I would highly recommend using them. Thanks again to Martin and the team....
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“Highly recommended....”

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Sep 30,2020
Minithumbup
Martin
Chris
By: 'Beth'
Sep 30,2020
0 people found
this helpful
Very friendly, professional team from the initial conversation with Martin where he answered all my questions and gave helpful advice to Chris in the office. Dedicated to helping us achieve our sale. Always happy to answer any questions and provide assistance where necessary especially with ...
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“Hard working team...”

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Jul 02,2020
Minithumbup
Thomas
Chris
By: 'James'
Jul 02,2020
0 people found
this helpful
Really friendly, professional team. Dedicated to helping us achieve our goals. Always happy to answer any questions and provide assistance where necessary...
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“The guys at Bernard’s were really helpful and......”

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Feb 17,2020
Minithumbup
Martin
By: 'Harry'
Feb 17,2020
0 people found
this helpful
The guys at Bernard’s were really helpful and accommodating during a pretty unfortunate circumstance for me. They were very respectful and took on all the communication on our behalf and made the selling process very stress free and as quick and easy as possible....
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“Very helpful with our sale a few hurdles alon......”

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Feb 16,2020
Minithumbup
Chris
Martin
By: 'Tina'
Feb 16,2020
0 people found
this helpful
Very helpful with our sale a few hurdles along the way but were sorted out very helpful always st the end of the phone...
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“I couldn’t be more grateful...”

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Feb 08,2020
Minithumbup
Martin
Chris
By: 'Jessica'
Feb 08,2020
0 people found
this helpful
I can’t explain how grateful I am to the whole team at Bernards for all of their help. As a first time buyer, purchasing my first house was an extremely confusing and stressful period but Chris, Tom and all the rest of the team ...
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“Bought and sold through Bernards. Nice and ea......”

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Feb 07,2020
Minithumbup
Daniel Byrne
By: 'Kent'
Feb 07,2020
0 people found
this helpful
Bought and sold through Bernards. Nice and easy to deal and straight forward transaction. Have recommends to friend and family. Thanks Daniel for all your help, he went above and beyond....
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Staff picture Luke
Staff picture Martin
(91)
Staff picture Thomas
(47)
Staff picture Matthew
(33)
Staff picture Daniel Byrne
(18)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

Awards won by Bernards Estate Agents, Waterlooville PO7 7EX



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Bernards Estate Agents

Branch - Waterlooville, PO7