Waterlooville, PO7
4.9/5, 108 reviews
99% recommended
97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
https://bernardsestates.co.uk

“Amazing service... professional, friendly and have recommended them!...”

Share on :
Jan 05,2021
Minithumbup
Martin
Chris
By: 'Charlotte and Martin'
Jan 05,2021
0 people found
this helpful
From the very beginning when Chris from Bernards Waterlooville walked through our front door, he had a professional
Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions than another agent that also valued our property.

They instantly got us a load of viewings lined up for the first 2 weeks which was brilliant. And soon enough we had a buyer offering £1k off the asking price. We then got an offer accepted on the property of our dreams.

It wasn’t until we lost our buyer whilst we were away for a few days for my fiancé’s 30th birthday where Bernards really showed their real salesperson talents, determination, good customer service and amazing loyalty to helping us find another buyer as soon as possible so we wouldn’t lose the offer on the house we wanted.

There was hardly any needing to chase them up, they were on it straight from the moment we had lost our buyer and had a load of further viewings lined up. It even got to the point where the manager was calling round the people who’d viewed our house to see what was missing for them and to persuade them otherwise. He even managed to steal away a couple that were had an offer accepted on another house that was cheaper (although they liked ours more) and persuaded them to drop their offer and raise the bar to meet the offer we would accept. They did this allover a few days to ensure we did not lose the house we so desperately wanted.

They were brilliant from start to finish and we’d always use them again if we were ever selling a property. I even recommended my sister go with them to sell her property and (I am not surprised) she got a buyer within 3 days of viewings. She commented also at their friendly, efficient and professional approach. Their dedication to helping you sell your house for the price you want is just excellent.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,000 £3,216,000
Lettings 100% 94% £650 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 7 1 69 0 22 0 1 0
Areas covered
  • PO6
  • PO7
  • PO8
  • PO9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA Move With Us
Latest Properties
Images & Videos

“Excellent service from Bernards Waterlooville......”

Share on :
Jan 15,2021
Minithumbup
Chris
By: 'Ben'
Jan 15,2021
0 people found
this helpful
Excellent service from Bernards Waterlooville! House was on the market within a week of first contact, and sold within a few days for asking price. Professional and friendly service from sale to completion. I can't recommend them highly enough :)...
read full review
Was this helpful? Yes

“Amazing service... professional, friendly and have recommended them!...”

Share on :
Jan 05,2021
Minithumbup
Martin
Chris
By: 'Charlotte and Martin'
Jan 05,2021
0 people found
this helpful
From the very beginning when Chris from Bernards Waterlooville walked through our front door, he had a professional Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions ...
read full review
Was this helpful? Yes

“Very good service from start to exchange/comp......”

Share on :
Dec 10,2020
Minithumbup
By: 'Gary'
Dec 10,2020
0 people found
this helpful
Very good service from start to exchange/completion from Bernards. particularly liked the effort Diamie went to after the offer was accepted in keeping in touch with all parties in the chain and chasing up solicitors when required....
read full review
Was this helpful? Yes

“a good bunch of people at this Estate ag......”

Share on :
Dec 09,2020
Minithumbup
Chris
Martin
By: 'jeff'
Dec 09,2020
0 people found
this helpful
a proactive group of people at this Estate agents, it was a long chain that was troublesome at times but we got there in the end...
read full review
Was this helpful? Yes

“Having had a great experience with Bernards f......”

Share on :
Dec 02,2020
Minithumbup
Martin
Chris
By: 'Neil'
Dec 02,2020
0 people found
this helpful
Having had a great experience with Bernards from a previous move back in 2016 I set Martin and his team the task of selling my property. I honestly can not fault the service his team gave through the whole process, house moves are never easy and ...
read full review
Was this helpful? Yes

“High Quality Service...”

Share on :
Dec 02,2020
Minithumbup
By: 'Sian'
Dec 02,2020
0 people found
this helpful
The service we receive from the team at Bernard's is second to none. They are helpful and informative and they made the process of purchasing our buy-to-let properties easy and straightforward. We also use their letting services and are very satisfied with the whole package. ...
read full review
Was this helpful? Yes

“Amazing service!...”

Share on :
Nov 09,2020
Minithumbup
Martin
Thomas
By: 'Poppy'
Nov 09,2020
0 people found
this helpful
Amazing service! Absolutely no issues working with these guys, they made everything as easy as they could, and made sure to keep in contact and keep me in the loop of all proceedings. Couldn’t recommend them more!...
read full review
Was this helpful? Yes

“Always helpful, polite and efficient . Arrang......”

Share on :
Oct 09,2020
Minithumbup
Martin
Thomas
By: 'Sue'
Oct 09,2020
0 people found
this helpful
Always helpful, polite and efficient . Arranged for a buyer / seller exchange to enable a straightforward move for both parties...
read full review
Was this helpful? Yes

“Awesome experience...”

Share on :
Oct 02,2020
Minithumbup
Martin
By: 'Kate'
Oct 02,2020
0 people found
this helpful
I have used Bernards to buy and sell in the past and am a returning customer. The whole team at Bernards have absolutely awesome from start to finish. They’ve all been really supportive, understanding and professional throughout my sale. I had so many viewings ...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Oct 02,2020
Minithumbup
Martin
By: 'Maria'
Oct 02,2020
0 people found
this helpful
Thank you to Bernards for helping me with a property I had to sell, particularly in challenging times. The service I received was efficient, professional and friendly and I would highly recommend using them. Thanks again to Martin and the team....
read full review
Was this helpful? Yes

“Highly recommended....”

Share on :
Sep 30,2020
Minithumbup
Martin
Chris
By: 'Beth'
Sep 30,2020
0 people found
this helpful
Very friendly, professional team from the initial conversation with Martin where he answered all my questions and gave helpful advice to Chris in the office. Dedicated to helping us achieve our sale. Always happy to answer any questions and provide assistance where necessary especially with ...
read full review
Was this helpful? Yes

“Hard working team...”

Share on :
Jul 02,2020
Minithumbup
Thomas
Chris
By: 'James'
Jul 02,2020
0 people found
this helpful
Really friendly, professional team. Dedicated to helping us achieve our goals. Always happy to answer any questions and provide assistance where necessary...
read full review
Was this helpful? Yes

“The guys at Bernard’s were really helpful and......”

Share on :
Feb 17,2020
Minithumbup
Martin
By: 'Harry'
Feb 17,2020
0 people found
this helpful
The guys at Bernard’s were really helpful and accommodating during a pretty unfortunate circumstance for me. They were very respectful and took on all the communication on our behalf and made the selling process very stress free and as quick and easy as possible....
read full review
Was this helpful? Yes

“Very helpful with our sale a few hurdles alon......”

Share on :
Feb 16,2020
Minithumbup
Chris
Martin
By: 'Tina'
Feb 16,2020
0 people found
this helpful
Very helpful with our sale a few hurdles along the way but were sorted out very helpful always st the end of the phone...
read full review
Was this helpful? Yes

“I couldn’t be more grateful...”

Share on :
Feb 08,2020
Minithumbup
Martin
Chris
By: 'Jessica'
Feb 08,2020
0 people found
this helpful
I can’t explain how grateful I am to the whole team at Bernards for all of their help. As a first time buyer, purchasing my first house was an extremely confusing and stressful period but Chris, Tom and all the rest of the team ...
read full review
Was this helpful? Yes

“Bought and sold through Bernards. Nice and ea......”

Share on :
Feb 07,2020
Minithumbup
Daniel Byrne
By: 'Kent'
Feb 07,2020
0 people found
this helpful
Bought and sold through Bernards. Nice and easy to deal and straight forward transaction. Have recommends to friend and family. Thanks Daniel for all your help, he went above and beyond....
read full review
Was this helpful? Yes

“I can't thank Bernard's and all the staff eno......”

Share on :
Jan 27,2020
Minithumbup
Martin
By: 'Margaret'
Jan 27,2020
0 people found
this helpful
I can't thank Bernard's and all the staff enough for all their help and support during the process of selling my property. Under the circumstances of which I was selling my home I cannot praise the staff enough for their compassion especially Martin. They went ...
read full review
Was this helpful? Yes

“The Perfect Sale...”

Share on :
Nov 25,2019
Minithumbup
Martin
By: 'David'
Nov 25,2019
0 people found
this helpful
Great experience with the guys at Bernards, from first meeting to completion. The online portal for monitoring viewings and getting feedback was a useful feature. Regular updates from the team; always a positive outlook throughout! Property sold in a couple of days, to vendors on ...
read full review
Was this helpful? Yes

“Fantastic service...”

Share on :
Nov 08,2019
Minithumbup
Martin
By: 'Luke'
Nov 08,2019
0 people found
this helpful
Fantastic service as a buyer. Kept us updated with calls. When calling they would always chase up solicitors and get back as soon as possible. Martin (and the team behind him) were great to deal with....
read full review
Was this helpful? Yes

“Quick and helpful...”

Share on :
Oct 03,2019
Minithumbup
Kieran
By: 'Kayleigh'
Oct 03,2019
0 people found
this helpful
Been extremely helpful and we're very quick to get back to me regarding any enquiries. Gave me a follow up phone call once I'd moved in to check how I was settling in....
read full review
Was this helpful? Yes

“First rented property...”

Share on :
Oct 03,2019
Minithumbup
Kieran
Martin
By: 'Jonathan'
Oct 03,2019
0 people found
this helpful
First rented property for myself and girlfriend. All the team were brilliant; very professional and friendly. Since we moved in any queries and questions have been addressed quickly. Would highly recommend!...
read full review
Was this helpful? Yes

“Great experience with Bernard's, they were ab......”

Share on :
Sep 30,2019
Minithumbup
Kieran
Martin
By: 'James'
Sep 30,2019
0 people found
this helpful
Great experience with Bernard's, they were able to keep me informed at all times and no task seemed to much to help a stressful situation go smoothly. Highly recommended, I would not hesitate to use them again if I moved in the future....
read full review
Was this helpful? Yes

“Sale of House...”

Share on :
Sep 04,2019
Minithumbup
Tom
Chris
By: 'Ann'
Sep 04,2019
0 people found
this helpful
We have just used Bernard’s for the sale of our house. They always kept us up to date on viewings and gave us plenty of notice and showed the people round. We had a particularly difficult exchange and Bernard’s were there for us ...
read full review
Was this helpful? Yes

“Received fantastic service from start to fini......”

Share on :
Aug 30,2019
Minithumbup
Thomas
Kieran
By: 'Talor'
Aug 30,2019
1 people found
this helpful
Received fantastic service from start to finish. A potentially very stressful situation was made stress free. Would not hesitate in renting through Bernards again!...
read full review
Was this helpful? Yes

“Fantastic service...”

Share on :
Aug 29,2019
Minithumbup
Tom
Chris
By: 'Robert'
Aug 29,2019
0 people found
this helpful
All the Bernards staff are very helpful, easy to talk to and extremelly knowledgeable of the local area. Overall a fantastic service which i highly recommend. Will certainly use again in the future....
read full review
Was this helpful? Yes

“Buying & Selling...”

Share on :
Aug 26,2019
Minithumbup
Kieran
By: 'Pete'
Aug 26,2019
0 people found
this helpful
Recently moved using the Bernards team in Waterlooville, well i have to say really impressed with the professionalism and service i received....
read full review
Was this helpful? Yes

“Seriously - this has been the best experience......”

Share on :
Aug 24,2019
Minithumbup
Kieran
By: 'Tom'
Aug 24,2019
0 people found
this helpful
Seriously - this has been the best experience of letting a property through an estate agents. Kieran and his team have made the entire process effortless for us at every stage. Highly recommend you use Bernards....
read full review
Was this helpful? Yes
Staff picture Daniel Byrne
(10)
Staff picture Matthew
(5)
Staff picture Martin
(58)
Staff picture Chris
(50)
Staff picture Thomas
(7)
Upload your photo Lily
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.

What will happen next?

? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents

Awards won by Bernards Estate Agents, Waterlooville PO7 7EX


As Seen On

Get in touch with

Bernards Estate Agents

Branch - Waterlooville, PO7