97% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Jan 05,2021
Jan 05,2021
0
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From the very beginning when Chris from Bernards Waterlooville walked through our front door, he had a professional
Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions than another agent that also valued our property.
They instantly got us a load of viewings lined up for the first 2 weeks which was brilliant. And soon enough we had a buyer offering £1k off the asking price. We then got an offer accepted on the property of our dreams.
It wasn’t until we lost our buyer whilst we were away for a few days for my fiancé’s 30th birthday where Bernards really showed their real salesperson talents, determination, good customer service and amazing loyalty to helping us find another buyer as soon as possible so we wouldn’t lose the offer on the house we wanted.
There was hardly any needing to chase them up, they were on it straight from the moment we had lost our buyer and had a load of further viewings lined up. It even got to the point where the manager was calling round the people who’d viewed our house to see what was missing for them and to persuade them otherwise. He even managed to steal away a couple that were had an offer accepted on another house that was cheaper (although they liked ours more) and persuaded them to drop their offer and raise the bar to meet the offer we would accept. They did this allover a few days to ensure we did not lose the house we so desperately wanted.
They were brilliant from start to finish and we’d always use them again if we were ever selling a property. I even recommended my sister go with them to sell her property and (I am not surprised) she got a buyer within 3 days of viewings. She commented also at their friendly, efficient and professional approach. Their dedication to helping you sell your house for the price you want is just excellent.
Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions than another agent that also valued our property.
They instantly got us a load of viewings lined up for the first 2 weeks which was brilliant. And soon enough we had a buyer offering £1k off the asking price. We then got an offer accepted on the property of our dreams.
It wasn’t until we lost our buyer whilst we were away for a few days for my fiancé’s 30th birthday where Bernards really showed their real salesperson talents, determination, good customer service and amazing loyalty to helping us find another buyer as soon as possible so we wouldn’t lose the offer on the house we wanted.
There was hardly any needing to chase them up, they were on it straight from the moment we had lost our buyer and had a load of further viewings lined up. It even got to the point where the manager was calling round the people who’d viewed our house to see what was missing for them and to persuade them otherwise. He even managed to steal away a couple that were had an offer accepted on another house that was cheaper (although they liked ours more) and persuaded them to drop their offer and raise the bar to meet the offer we would accept. They did this allover a few days to ensure we did not lose the house we so desperately wanted.
They were brilliant from start to finish and we’d always use them again if we were ever selling a property. I even recommended my sister go with them to sell her property and (I am not surprised) she got a buyer within 3 days of viewings. She commented also at their friendly, efficient and professional approach. Their dedication to helping you sell your house for the price you want is just excellent.
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Latest Reviews
11th Dec 2018
reviewed by 'Stacey'
11th Dec 2018
reviewed by 'RV'
Featured Review
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reviewed by 'Jim'
Featured Review
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reviewed by 'Lizzy'
Featured Review
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reviewed by 'Lorraine'
Opening Hours
Address
Bernards Estate Agents
47 London Road
Waterlooville
Hampshire
PO7 7EX
023 9223 2888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £22,000 | £3,216,000 |
| Lettings | 100% | 94% | £650 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 7 | 1 | 69 | 0 | 22 | 0 | 1 | 0 |
Areas covered
- PO6
- PO7
- PO8
- PO9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Bernards Estate Agents Branches (view all )
Featured Review
a
Jan 21,2019
Jan 21,2019
2
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It is not always easy choosing an estate agent, but I can highly recommend Bernards , Waterlooville for their excellent service from the first instruction we gave up and to completion of sale. We Would definitely use them again , Martin and his team always kept us ...
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Comment on agent fees
Very good
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Featured Review
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Jan 25,2019
Jan 25,2019
1
people found
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this helpful
I have nothing but great things to say about Waterlooville Bernards! Our sale was more complicated due to the fact we currently live in the USA.
We had our lovely property on the market with another estate agent in Waterlooville for around three months with ...
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Comment on agent fees
Worth the cost (average for the market) for the level of service you receive.
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Featured Review
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Aug 23,2019
Aug 23,2019
0
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Absolutely the the best estate agents I have used after having my house on the market for nearly a year with hardly any viewings I decided to change agents to which I did, however again no viewings so I contacted Bernard's and WOW what a ...
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Jan 15,2021
Jan 15,2021
0
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Excellent service from Bernards Waterlooville! House was on the market within a week of first contact, and sold within a few days for asking price. Professional and friendly service from sale to completion. I can't recommend them highly enough :)...
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Jan 05,2021
Jan 05,2021
0
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From the very beginning when Chris from Bernards Waterlooville walked through our front door, he had a professional
Yet friendly approach and looked thoroughly at our house to give us a value to sell it at. Bernards instantly set themselves higher in our first impressions ...
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read full review
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Dec 10,2020
Dec 10,2020
0
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Very good service from start to exchange/completion from Bernards. particularly liked the effort Diamie went to after the offer was accepted in keeping in touch with all parties in the chain and chasing up solicitors when required....
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Dec 09,2020
Dec 09,2020
0
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a proactive group of people at this Estate agents, it was a long chain that was troublesome at times but we got there in the end...
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Dec 02,2020
Dec 02,2020
0
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Having had a great experience with Bernards from a previous move back in 2016 I set Martin and his team the task of selling my property. I honestly can not fault the service his team gave through the whole process, house moves are never easy and ...
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Dec 02,2020
Dec 02,2020
0
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The service we receive from the team at Bernard's is second to none. They are helpful and informative and they made the process of purchasing our buy-to-let properties easy and straightforward. We also use their letting services and are very satisfied with the whole package. ...
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Nov 09,2020
Nov 09,2020
0
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Amazing service! Absolutely no issues working with these guys, they made everything as easy as they could, and made sure to keep in contact and keep me in the loop of all proceedings. Couldn’t recommend them more!...
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Oct 09,2020
Oct 09,2020
0
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Always helpful, polite and efficient . Arranged for a buyer / seller exchange to enable a straightforward move for both parties...
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Oct 02,2020
Oct 02,2020
0
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I have used Bernards to buy and sell in the past and am a returning customer. The whole team at Bernards have absolutely awesome from start to finish. They’ve all been really supportive, understanding and professional throughout my sale. I had so many viewings ...
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Oct 02,2020
Oct 02,2020
0
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Thank you to Bernards for helping me with a property I had to sell, particularly in challenging times. The service I received was efficient, professional and friendly and I would highly recommend using them. Thanks again to Martin and the team....
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Sep 30,2020
Sep 30,2020
0
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Very friendly, professional team from the initial conversation with Martin where he answered all my questions and gave helpful advice to Chris in the office. Dedicated to helping us achieve our sale. Always happy to answer any questions and provide assistance where necessary especially with ...
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Jul 02,2020
Jul 02,2020
0
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Really friendly, professional team. Dedicated to helping us achieve our goals. Always happy to answer any questions and provide assistance where necessary...
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Feb 17,2020
Feb 17,2020
0
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The guys at Bernard’s were really helpful and accommodating during a pretty unfortunate circumstance for me.
They were very respectful and took on all the communication on our behalf and made the selling process very stress free and as quick and easy as possible....
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Feb 16,2020
Feb 16,2020
0
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Very helpful with our sale a few hurdles along the way but were sorted out very helpful always st the end of the phone...
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Feb 08,2020
Feb 08,2020
0
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I can’t explain how grateful I am to the whole team at Bernards for all of their help.
As a first time buyer, purchasing my first house was an extremely confusing and stressful period but Chris, Tom and all the rest of the team ...
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Feb 07,2020
Feb 07,2020
0
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Bought and sold through Bernards. Nice and easy to deal and straight forward transaction.
Have recommends to friend and family.
Thanks Daniel for all your help, he went above and beyond....
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Jan 27,2020
Jan 27,2020
0
people found
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I can't thank Bernard's and all the staff enough for all their help and support during the process of selling my property. Under the circumstances of which I was selling my home I cannot praise the staff enough for their compassion especially Martin. They went ...
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Nov 25,2019
Nov 25,2019
0
people found
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Great experience with the guys at Bernards, from first meeting to completion. The online portal for monitoring viewings and getting feedback was a useful feature. Regular updates from the team; always a positive outlook throughout!
Property sold in a couple of days, to vendors on ...
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Nov 08,2019
Nov 08,2019
0
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Fantastic service as a buyer. Kept us updated with calls. When calling they would always chase up solicitors and get back as soon as possible.
Martin (and the team behind him) were great to deal with....
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Oct 03,2019
Oct 03,2019
0
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Been extremely helpful and we're very quick to get back to me regarding any enquiries. Gave me a follow up phone call once I'd moved in to check how I was settling in....
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Oct 03,2019
Oct 03,2019
0
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First rented property for myself and girlfriend. All the team were brilliant; very professional and friendly. Since we moved in any queries and questions have been addressed quickly. Would highly recommend!...
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Sep 30,2019
Sep 30,2019
0
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Great experience with Bernard's, they were able to keep me informed at all times and no task seemed to much to help a stressful situation go smoothly.
Highly recommended, I would not hesitate to use them again if I moved in the future....
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Sep 04,2019
Sep 04,2019
0
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We have just used Bernard’s for the sale of our house. They always kept us up to date on viewings and gave us plenty of notice and showed the people round. We had a particularly difficult exchange and Bernard’s were there for us ...
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Aug 30,2019
Aug 30,2019
1
people found
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Received fantastic service from start to finish. A potentially very stressful situation was made stress free. Would not hesitate in renting through Bernards again!...
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Aug 29,2019
Aug 29,2019
0
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All the Bernards staff are very helpful, easy to talk to and extremelly knowledgeable of the local area. Overall a fantastic service which i highly recommend. Will certainly use again in the future....
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Aug 26,2019
Aug 26,2019
0
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Recently moved using the Bernards team in Waterlooville, well i have to say really impressed with the professionalism and service i received....
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Aug 24,2019
Aug 24,2019
0
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Seriously - this has been the best experience of letting a property through an estate agents.
Kieran and his team have made the entire process effortless for us at every stage.
Highly recommend you use Bernards....
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Daniel Byrne
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Martin
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Chris
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Thomas
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Lily
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Last updated at 9:49 AM 17/07/2019 by allAgents
We are committed to providing a professional service to all our clients and customers. When something goes
wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to
consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property
Ombudsman.
What will happen next?
? We will send you a letter acknowledging receipt of you complaint within three working days of receiving
it, enclosing a copy of this procedure.
? We will then investigate your complaint. This will normally be dealt with by the office manager who will
review your file and speak to the member of staff who dealt with you. A formal written outcome of our
investigation will be sent to you within 15 working days of sending the acknowledgement letter.
? If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate
review to take place by a senior member of staff.
? We will write to you within 15 working days of receiving your request for a review, confirming our final
viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final
viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints
procedure, before being submitted for an independent review.
Awards won by Bernards Estate Agents, Waterlooville PO7 7EX
-
2019
Best Letting Agent in PO7
-
2019
Best Estate Agent in PO7
-
2019
Best Overall Agent in PO7
-
2019
Best Estate Agent in Waterlooville
-
2020
Best Overall Agent in Waterlooville
-
2020
Best Estate Agent in Waterlooville
-
2020
Best Overall Agent in PO7
-
2020
Best Estate Agent in PO7
-
2019
Best Letting Agent in Waterlooville
