Sarah Kenny Residential Lettings
4.9/5, 434 reviews
96% recommended
93% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.There was ... show more Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.

There was a clear need for a bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm.

In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office.

Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

Latest Reviews

 View all Reviews 434
Featured Review
a
reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
6th Jun 2024
reviewed by 'Ewan Marshalsay'
“Sarah Kenny were fantastic throughout the entire letting process. Communication was great and all queries and concerns were dealt with ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 94% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
100 0 312 13 0 0 1 0 5 3
Areas covered
  • BS8
  • BS2
  • BS6
  • BS1
  • BS7
  • BS9
  • BS3
  • BS10
Address

30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Featured Review
a

“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
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Ceana
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Connor
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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Featured Review
a

“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
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Connor
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Ceana
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
a

“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
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Connor
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Camilla
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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Featured Review
a

“Simply the best!...”

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Oct 16,2023
Minithumbup
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Rebecca
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Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
a

“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Ceana
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“Laura was very helpful in getting us set up with ......”

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May 20,2015
Minithumbup
By: 'elisem'
May 20,2015
0 people found
this helpful
Laura was very helpful in getting us set up with a new home in Bristol and welcoming us to the city as we were new. She showed us a total of 3 apartments, and helped us get all the right paperwork together and wrap things up ...
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“From start to finish, Sarah Kenny Residential Lettings was absolutely ......”

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May 06,2015
Minithumbup
By: 'Guys'
May 06,2015
0 people found
this helpful
From start to finish, Sarah Kenny Residential Lettings was absolutely professional and helpful in the minefield of the crazy rental market in Bristol. Having relocated from another country, they were very accommodating and patient with all of our questions and our transitional issues. To top ...
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Comment on agent fees
Standard
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“I frequently rent properties as a result of working away ......”

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Apr 19,2015
Minithumbup
By: 'John'
Apr 19,2015
0 people found
this helpful
I frequently rent properties as a result of working away from home. From the very start the staff at Sarah Kenny where very professional, extremely efficient, knowledgeable, gave very clear and precise information and above all where friendly and courteous throughout the whole process and ...
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Comment on agent fees
The fees charged by Sarah Kenny Residential Lettings seem to be fairly standard within the industry but the level of service is far higher than average.
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“Sarah Kenny were informative, professional and friendly from the start. ......”

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Apr 08,2015
Minithumbup
By: 'Philippa'
Apr 08,2015
0 people found
this helpful
Sarah Kenny were informative, professional and friendly from the start. My agent, Laura, always kept me up to date with the process and answered any questions, no matter how big or small, very swiftly! This was the first time I was renting through an Estate ...
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“This was my first experience of renting a property and ......”

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Mar 18,2015
Minithumbup
By: 'PM'
Mar 18,2015
1 people found
this helpful
This was my first experience of renting a property and was expertly guided through the process by Jemma. As the property was a renovation she saw it at an early stage and also advised when to advertise it. I thought her guidance as to valuation ...
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Comment on agent fees
As informed
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“Laura and Leah of Sarah Kenny residential lettings were extremely ......”

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Mar 02,2015
Minithumbup
By: 'Antonio'
Mar 02,2015
0 people found
this helpful
Laura and Leah of Sarah Kenny residential lettings were extremely kind and efficient. This was our first contact with a Bristol Agency at we are really happy with them. Even they carried on with registering us in gas,electricity and water companies and council tax ...
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Comment on agent fees
Not to much expensive and after seeing how they are worked we are really happy and it worth that payment.
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“Overall the process of being let the flat was pretty ......”

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Feb 27,2015
Minithumbup
By: 'Sam'
Feb 27,2015
0 people found
this helpful
Overall the process of being let the flat was pretty smooth. There was good communication throughout and it all went off without a hitch. The property was only let by them, not managed and they handed over everything to the landlord smoothly and efficiently. Only ...
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Comment on agent fees
Credit & Reference check should be included in the agency fee. As an extra, this is now more expensive than most other agencies.
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“Very professional and respond to queries quickly. Check in and ......”

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Dec 04,2014
Minithumbup
By: 'Jon'
Dec 04,2014
1 people found
this helpful
Very professional and respond to queries quickly. Check in and inventory was carefully done and at no point did I feel rushed or pressured to make decisions. Love the online document signing too!...
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Comment on agent fees
They helped me negotiate a monthly rent I was happy with.
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“Best service all the staff are polite and helpful even ......”

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Nov 25,2014
Minithumbup
By: 'Amit'
Nov 25,2014
0 people found
this helpful
Best service all the staff are polite and helpful even if you keep repeating same questions, they helped us throw the process and it was fast and secure . I would definitely recommend to my friends and others for 100% satisfaction Good work keep it up Thank ...
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Comment on agent fees
Value for money
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“Extremely poor service. Incorrect information given out to customers. Abysmal ......”

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Oct 22,2014
Minithumbdown
By: 'Sarah1993'
Oct 22,2014
0 people found
this helpful
Extremely poor service. Incorrect information given out to customers. Abysmal Service. If you are looking to rent a property, then stay clear of these people!!!...
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What agent could do to change your mind?
Given the correct information to they're client. I had made travel plans and time of work to view a property with ASURANCE it would not be let until I had viewed. This did not happen. I received a text that the property had been let less than an hour before the viewing! Very let down. Waste of time. Waste of money on travel.
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“Gave useful advice regarding property presentation before letting, set an ......”

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Oct 15,2014
Minithumbup
By: 'Andrew'
Oct 15,2014
0 people found
this helpful
Gave useful advice regarding property presentation before letting, set an ambitious but realistic rent level with a clear plan of how this would be reduced over time if the property remained on the market, kept in contact with information about how the let was proceeding, ...
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Comment on agent fees
Sarah Kenny's fees seem to be fairly standard for the industry, and therefore what was expected, but so far the service that these fees buy has been well above expectations.
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“As always an exceptional experience from Sarah Kenny.I have ......”

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Oct 10,2014
Minithumbup
By: 'Alan'
Oct 10,2014
0 people found
this helpful
As always an exceptional experience from Sarah Kenny.I have used them several times in the past and every time they are efficient, friendly and honest.I have recommended them to friends and work colleagues as to me they are experts in what they do....
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“My partner and I have rented properties in Bournemouth, Cambridge, ......”

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Oct 03,2014
Minithumbup
By: 'Rachel'
Oct 03,2014
0 people found
this helpful
My partner and I have rented properties in Bournemouth, Cambridge, Brighton and York and this is the best service we've received so far. Friendly, professional and very responsive to maintenance issues that we raised after moving in. Generally speaking a very trustworthy organisation....
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“Excellent and fluid service. The only competent letting agency in ......”

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Oct 02,2014
Minithumbup
By: 'Jesse'
Oct 02,2014
1 people found
this helpful
Excellent and fluid service. The only competent letting agency in bristol. We felt welcomed and Yasmin seemed to genuinely care about helping us get the flat. Responses to emails and calls were speedy and efficient. The only drawback was that they didn't accept the tax ...
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“The agent was very efficient in setting up the viewing. ......”

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Sep 08,2014
Minithumbup
By: 'JMBW'
Sep 08,2014
0 people found
this helpful
The agent was very efficient in setting up the viewing. They showed us around late on a Saturday and arranged the viewing with the tenant at very short notice. The property was taken off the market as soon as we said we wanted it. We ...
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Comment on agent fees
I felt the service we received was very professional and of a high standard. However, the fees did seem quite high.
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“I am a contractor who had one week's notice of ......”

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Sep 07,2014
Minithumbup
By: 'Robyn'
Sep 07,2014
1 people found
this helpful
I am a contractor who had one week's notice of need to commence a programme in Bristol. The company were heads and shoulders above the rest - I had left multiple emails and phone messages over the weekend following my online search. The majority did ...
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“Very cooperative and well informed. All went without hitches and ......”

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Aug 18,2014
Minithumbup
By: 'Mudgekeewis'
Aug 18,2014
0 people found
this helpful
Very cooperative and well informed. All went without hitches and as requested. Rent better than expected too!...
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“We just came in from France and found a beautiful ......”

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Aug 13,2014
Minithumbup
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Sarah
By: 'F-Xavier'
Aug 13,2014
1 people found
this helpful
We just came in from France and found a beautiful house to let from Sarah Kenny. They've been really brilliant since we came in: very reactive and supportive. The house had not been lived in for a while and we had some small issues at ...
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“We recently moved to Bristol from the United States and ......”

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Aug 05,2014
Minithumbup
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Sarah
By: 'Popa'
Aug 05,2014
1 people found
this helpful
We recently moved to Bristol from the United States and everyone at Sarah Kenny was extremely helpful. We were able to sign a lease through an intermediary, since we were abroad (which is almost impossible in the UK) and the entire moving in process was ...
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“The whole team at Sarah Kenny were very helpful. Professional ......”

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Jul 26,2014
Minithumbup
By: 'Flaviu'
Jul 26,2014
3 people found
this helpful
The whole team at Sarah Kenny were very helpful. Professional and interested in the particular circumstances of my girlfriend and myself they were patient with explaining what the whole process involved and answered all the questions we had. On the day of the viewing, Fin, ...
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“Was very happy with Sarah Kenny Residential Lettings. The property ......”

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Jul 11,2014
Minithumbup
By: 'CB'
Jul 11,2014
3 people found
this helpful
Was very happy with Sarah Kenny Residential Lettings. The property description on Zoopla was accurate and contained a floor plan, which not all agents include. When inquiring over the phone they returned calls promptly. The negotiator who did conducted the viewing of the flat was ...
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“Swift response to my query from Yasmin, speedy showing of ......”

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Jul 09,2014
Minithumbup
By: 'Sue'
Jul 09,2014
3 people found
this helpful
Swift response to my query from Yasmin, speedy showing of property and speedy answers to queries, mainly straight forward on line forms with patient assistance from Leah in the friendly office when I was without access to computer. Great flat exactly where I wanted to ...
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Comment on agent fees
Normal for the area
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“Sarah Kenny were great and extremely helpful in getting me ......”

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Jul 08,2014
Minithumbup
By: 'Roxi'
Jul 08,2014
2 people found
this helpful
Sarah Kenny were great and extremely helpful in getting me moved into my first flat. There was nothing too much for them and no questions that couldn't be answered. The bottle of wine on move in day was an added bonus....
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“Relocating to the Bristol area recently, with so many places ......”

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Jun 24,2014
Minithumbup
By: 'Pat'
Jun 24,2014
2 people found
this helpful
Relocating to the Bristol area recently, with so many places on offer, I now have the perfect apartment in the perfect location. Yasmin Shilling at Sarah Kenny was both friendly, approachable and professional. The whole procedure has been straightforward and stress-free. I would recommend Sarah ...
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“This was my first experience of rental in 35 years but ......”

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Jun 19,2014
Minithumbup
By: 'Miriam'
Jun 19,2014
2 people found
this helpful
This was my first experience of rental in 35 years but Yasmin made it easy.. she very quickly got a clear idea of what I wanted, and if I hadn't set my heart on the first flat I saw, am sure that she would have found ...
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“Relocating to the Bristol area recently, with so many places ......”

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Jun 18,2014
Minithumbup
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Sarah
By: 'Pat'
Jun 18,2014
2 people found
this helpful
Relocating to the Bristol area recently, with so many places on offer, I now have the perfect apartment in the perfect location. Yasmin Shilling at Sarah Kenny was both friendly, approachable and professional. The whole procedure has been straightforward and stress-free. I would recommend Sarah ...
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“It is said that one never gets a second chance ......”

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May 29,2014
Minithumbdown
By: 'pjh'
May 29,2014
0 people found
this helpful
It is said that one never gets a second chance to create a first impression. How true! I have read amongst these reviews that these agents have a history when it comes to not returning phone calls; allow me to validate this deserved reputation. Called ...
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What agent could do to change your mind?
Simply do what they said they were going to do. Yeah I know, like anyone ACTUALLY waits for a call back. It's just that 'polite' dismissal one hears prior to being rid of. Plus heaven forbid we may have been open to alternative options!
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Was this helpful? Yes
By: Jemma
May 30, 2014
View all comments (1)
I am sorry that this was your experience with us, this really shouldn't be the case at all, as we take the view that we should treat everyone, as we would wish to be treated, if you could be kind enough to contact me and then I can go through your requirements in more details and see what we have that is available that may suit you, and then I can apologise to you in person. My name is Jemma and the number is 01179 467 171 I look forward to hearing from you ...

“Sarah Kenny were efficient and reliable all the way through, ......”

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May 21,2014
Minithumbup
By: 'Magda'
May 21,2014
3 people found
this helpful
Sarah Kenny were efficient and reliable all the way through, from the moment I selected properties on right move to the moving in date. I was kept up to date with information, and all updates. This is the first place that I have moved into ...
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“My property became vacant on saturday 12/04/14Jemma and her team ......”

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May 21,2014
Minithumbup
By: 'BENJAMIN'
May 21,2014
3 people found
this helpful
My property became vacant on saturday 12/04/14 Jemma and her team found me tenants who had moved in by 14/05/14. They achieved a slightly improved rental and although i had hoped for a seamless changeover without a void period i also appreciate that april is a quiet ...
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“This is the second property in Clifton that I have ......”

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May 12,2014
Minithumbup
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Peter
By: 'jamesrushworth'
May 12,2014
1 people found
this helpful
This is the second property in Clifton that I have rented out via Sarah Kenny. My first flat was four years ago and has been stress free and based on that experience it was a no brainer to seek Peter and his team's help securing ...
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No image available Laura Higgins
(60)
Staff picture Hayley
(40)
Staff picture Rebecca
(32)
Staff picture Peter
(23)
Staff picture Connor
(22)
No image available Sarah
(19)
Staff picture Camilla
Staff picture Eva
Staff picture Anita
Staff picture Laura
Staff picture Sasha
No image available Zoe

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:57 AM 05/12/2023 by allAgents

Awards won by Sarah Kenny Residential Lettings

Regional Awards won by Sarah Kenny Residential Lettings

Individual Branch Awards

Bristol, BS8



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