Sarah Kenny Residential Lettings
4.9/5, 434 reviews
96% recommended
93% lettings valuation accuracy
94% lettings fee satisfaction

Property Features

Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.There was ... show more Sarah Kenny relocated from London to Bristol in the mid-1980s with her husband, Tony Kenny. They were looking for a home to rent but the minefield of letting agents pushing a multitude of properties that didn’t meet their brief resulted in a time-consuming and frustrating experience.

There was a clear need for a bespoke lettings agency in Bristol that would specialise in matching quality apartments and houses with individuals, couples and families who preferred to work with an agency who immediately understood their requirement, accurately filtered suitable properties and provided a personal, intuitive service that made the potentially stressful business of moving, pleasurable and calm.

In 1990, Sarah Kenny Residential Lettings was launched, with the first office being located in Sarah’s spare bedroom! Eight months later and with eight managed properties, Sarah teamed up with fellow director Peter Allen and they moved into a Clifton-based office.

Fast forward thirty years and the business is still thriving. With a professional background in HR, Sarah has always prioritised the happiness and well-being of her team members who she firmly believes are the heart of the business. Having a healthy work-life balance where every member of the team feels valued and appreciated is reflected in the calibre of service provided to our clients.
Bristol Property Lets | Flats & Houses to rent | Sarah Kenny

Latest Reviews

 View all Reviews 434
Featured Review
a
reviewed by 'Karina'
“Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - ......”
Featured Review
a
reviewed by 'Samvir'
“Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around ......”
Featured Review
a
reviewed by 'Katy and Andy'
“We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we ......”
Featured Review
a
reviewed by 'Happy Landlord'
“I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but ......”
Featured Review
a
reviewed by 'Paul'
“Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah ......”
6th Jun 2024
reviewed by 'Ewan Marshalsay'
“Sarah Kenny were fantastic throughout the entire letting process. Communication was great and all queries and concerns were dealt with ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 93% 94% £550 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
100 0 312 13 0 0 1 0 5 3
Areas covered
  • BS8
  • BS2
  • BS6
  • BS1
  • BS7
  • BS9
  • BS3
  • BS10
Address

30 Regent Street
Bristol
North Somerset
BS8 4HU
0117 946 7171

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: 12:00 - 16:00
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Sarah Kenny Residential Lettings Image 1
Featured Review
a

“Stress free and easy process, massive thanks ......”

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Dec 13,2023
Minithumbup
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Ceana
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Connor
By: 'Karina'
Dec 13,2023
1 people found
this helpful
Stress free and easy process, massive thanks to Connor and Ceana who helped us with any queries and concerns - now we can enjoy the comfort of our lovely flat !...
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Featured Review
a

“Friendly service and was kept informed throug......”

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Dec 19,2023
Minithumbup
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Connor
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Ceana
By: 'Samvir'
Dec 19,2023
1 people found
this helpful
Friendly service and was kept informed throughout the whole process. Viewing was done very well and agent showed us around explaining all the details. Kept in contact through emails. They also kept me updated throughout the referencing process where some delays occurred however these were ...
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Featured Review
a

“We recently started a tenancy with Sarah Kenny as the agent...”

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Dec 11,2023
Minithumbup
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Connor
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Camilla
By: 'Katy and Andy'
Dec 11,2023
2 people found
this helpful
We recently started a tenancy with Sarah Kenny as the agent. Connor who showed us round two properties before we decided on one to rent was very friendly, professional and gave his honest opinions. All communications we've had with anyone at Sarah Kenny have also ...
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Featured Review
a

“Simply the best!...”

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Oct 16,2023
Minithumbup
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Rebecca
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Hayley
By: 'Happy Landlord'
Oct 16,2023
1 people found
this helpful
I have lost count of the number of years that Sarah Kenny have provided letting agency services to me but I can honestly say I have never once regretted my choice. The service provided has been professional, efficient and friendly. In short - excellent right ...
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Featured Review
a

“Had a very good experience renting my flat in......”

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Oct 06,2023
Minithumbup
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Ceana
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Anita
By: 'Paul'
Oct 06,2023
1 people found
this helpful
Had a very good experience renting my flat in Clifton. First time I have rented in nearly 40 years. The Sarah Kenny team guided this apprehensive novice with aplomb. Also great follow up and assistance since. Highly recommended....
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“The people in Sarah Kenny have been nothing but helpful. ......”

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Sep 24,2016
Minithumbup
By: 'arg'
Sep 24,2016
0 people found
this helpful
The people in Sarah Kenny have been nothing but helpful. It was one of those rare occasions with estate agents (a first for me personally) when everything progresses seamlessly, without issue. Many thanks to Laura and Leah for making that happen....
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Comment on agent fees
Reasonable for the service provided.
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“during my time at 54 Terry House I exchanged emails with ......”

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Sep 23,2016
Minithumbup
By: 'EDL'
Sep 23,2016
0 people found
this helpful
during my time at 54 Terry House I exchanged emails with Emma Loveland, Aimee Freeland and Bethany Headlam. All of them were very helpful and replied nicely to my questions. I am very happy about the service received and I'd be happy to rent again a ...
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“Just a quick note to thank SK and Emma in ......”

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Sep 23,2016
Minithumbup
By: 'Matthew'
Sep 23,2016
0 people found
this helpful
Just a quick note to thank SK and Emma in particular for sorting out our hot water issue super quickly and efficiently last week. Emma was really helpful throughout and we really appreciated the excellent customer service, which ensured that a relatively minor problem didn't ...
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Comment on agent fees
No comment
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Was this helpful? Yes

“Amazing company, friendly people willing to help in every way. ......”

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Sep 22,2016
Minithumbup
By: 'George'
Sep 22,2016
0 people found
this helpful
Amazing company, friendly people willing to help in every way. Really satisfied with them and I will definitely recommend them to friends and family....
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“I rented out my property for over 20 years with Sarah ......”

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Sep 21,2016
Minithumbup
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Peter
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Rebecca
By: 'Fran'
Sep 21,2016
0 people found
this helpful
I rented out my property for over 20 years with Sarah Kenny Residential Lettings. All I can say is that all the staff that I dealt with were fantastic - efficient, helpful, courteous and professional. I never once had a problem, when one tenant left they ...
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Comment on agent fees
They were very reasonable
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“Tailored search to our taste, very quick, knew exactly what ......”

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Sep 21,2016
Minithumbup
By: 'Kav'
Sep 21,2016
0 people found
this helpful
Tailored search to our taste, very quick, knew exactly what we were looking for and approachable. Went through the inventory thoroughly and very friendly....
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Comment on agent fees
Fees are reasonable for what the service they provide
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Was this helpful? Yes

“I was abroad and relocating to Bristol really quickly so ......”

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Sep 20,2016
Minithumbup
By: 'Debbie'
Sep 20,2016
0 people found
this helpful
I was abroad and relocating to Bristol really quickly so it was important to me to view properties in the 2 days I was in the UK and then be able to continue the process when I returned abroad but I also needed the whole process ...
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Comment on agent fees
Fees were as you would expect them to be for any agent
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Was this helpful? Yes

“Very good agents, really helpful and responsive. All i need ......”

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Aug 24,2016
Minithumbdown
By: 'Anh'
Aug 24,2016
0 people found
this helpful
Very good agents, really helpful and responsive. All i need is to talk to them about all of my queries and requirements and they sorted them out....
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What agent could do to change your mind?
good
Attached Filesnbsp;
Comment on agent fees
good
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Was this helpful? Yes

“Very friendly and helpful (e.g. allowed electronic signatures for ......”

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Aug 14,2016
Minithumbup
By: 'Karolina'
Aug 14,2016
0 people found
this helpful
Very friendly and helpful (e.g. allowed electronic signatures for Tenancy Agreements which was extremely useful as I was moving to Bristol from another city and could not easily get there in person before moving in). Also swift in sorting out a minor plumbing and ...
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Comment on agent fees
agency fee is 35% of one months rent + VAT. They are transparent in that they advertise this on their website.
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Was this helpful? Yes

“Laura Baker and the whole team of Sarah Kenny have ......”

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Jul 27,2016
Minithumbup
By: 'Dominik'
Jul 27,2016
0 people found
this helpful
Laura Baker and the whole team of Sarah Kenny have been extremely helpful, their service excellent and uncomplicated. The viewing was well prepared and so was the key collection. Laura provided me with all the information about the flat, showed me all the neuralgic spots (...
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Was this helpful? Yes

“We rented a lovely flat through Sarah Kenny for over ......”

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Jul 19,2016
Minithumbup
By: 'BB'
Jul 19,2016
0 people found
this helpful
We rented a lovely flat through Sarah Kenny for over two years and cannot fault the service we received - professional and friendly people who are always there if you need them....
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Comment on agent fees
Very reasonable fees especially considering the level of service you receive
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Was this helpful? Yes

“I have used Sarah Kenny both as a tenant and ......”

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Jul 18,2016
Minithumbup
Staff profile picture
Peter
By: 'Frances'
Jul 18,2016
0 people found
this helpful
I have used Sarah Kenny both as a tenant and now as a landlord. In both cases I find the staff to be very professional and helpful. It was a no brainer to choose Sarah Kenny when I came to let out my flat. From ...
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Comment on agent fees
I was able to negotiate a reasonable agents fee and they are worth every pound of it!
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Was this helpful? Yes

“Overall good proactive two way communication (sometimes you have to ......”

Share on :
Jul 14,2016
Minithumbup
By: 'Alex'
Jul 14,2016
0 people found
this helpful
Overall good proactive two way communication (sometimes you have to continually chase or follow up). Kept things simple and straightforwards from start to finish. I appreciated how they had all utilities set up prior to moving in which made life a lot easier. Most importantly ...
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Comment on agent fees
Took on a 3 month lease so the agents fees had been "pro rated" down accordingly but still seemed on the high side of others in the area.
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Was this helpful? Yes

“Excellent, professional seamless and transparent process in finding a suitable ......”

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Jul 11,2016
Minithumbup
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Peter
By: 'Raymond'
Jul 11,2016
0 people found
this helpful
Excellent, professional seamless and transparent process in finding a suitable tenant in the shortest time. I thoroughly recommend Sarah Kenny to any potential landlord as their experienced, friendly and efficient handling of my letting made the entire process simple. Thank you...
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Comment on agent fees
Reasonable for the complete service they provide
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Was this helpful? Yes

“very efficient staff and reactive, great availability for the visit ......”

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Jul 08,2016
Minithumbup
By: 'Nathalene'
Jul 08,2016
0 people found
this helpful
very efficient staff and reactive, great availability for the visit and to answer to all our questions our moving went well thanks to Sarah Kenny...
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“Having had a positive experience as a tenant through Sarah ......”

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Jul 08,2016
Minithumbup
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Peter
By: 'Layl'
Jul 08,2016
0 people found
this helpful
Having had a positive experience as a tenant through Sarah Kenny I had no doubt as to which letting agent I would use for the letting and management of my flat in Bristol. The service offered has been first class, transparent and straightforward, from original ...
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Comment on agent fees
More competitive for management fees than some of the other major sales and letting agents in Bristol.
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Was this helpful? Yes

“Had a pleasant initial meeting, thereafter I found them to ......”

Share on :
Jul 06,2016
Minithumbdown
By: 'Kate'
Jul 06,2016
0 people found
this helpful
Had a pleasant initial meeting, thereafter I found them to have poor customer skills and were quite disorganised in the office. We had to break the tenancy due to a very exceptional circumstance - the agency (director) made it clear that they only cared about ...
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What agent could do to change your mind?
High but seems standard for Bristol.
Attached Filesnbsp;
Comment on agent fees
High but seems standard for Bristol.
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Was this helpful? Yes

“All our correspondence with this agency was professional and helpful. ......”

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Jun 30,2016
Minithumbup
By: 'James'
Jun 30,2016
0 people found
this helpful
All our correspondence with this agency was professional and helpful. There was some initial confusion due to issues involving the landlady, but the agency took pains to communicate with us as best they could....
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Comment on agent fees
Not sure. Probably about right.
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Was this helpful? Yes

“Emma has been fantastic as our property manager. Extremely efficient ......”

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Jun 21,2016
Minithumbup
By: 'VB'
Jun 21,2016
1 people found
this helpful
Emma has been fantastic as our property manager. Extremely efficient and co-operative whatever the issue. House is in good hands when living the other side of the world, which is very reassuring!...
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“From the start, it was clear to us that SK ......”

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Jun 15,2016
Minithumbup
By: 'Jack'
Jun 15,2016
1 people found
this helpful
From the start, it was clear to us that SK was no normal lettings company. We needed to move quite quickly and within two days of our initial contact we were well on our way through the process. Often these things can get dragged on & ...
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Comment on agent fees
Good
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Was this helpful? Yes

“We had several occasions whilst renting through Sarah Kenny where ......”

Share on :
Jun 08,2016
Minithumbup
By: 'Tegan'
Jun 08,2016
1 people found
this helpful
We had several occasions whilst renting through Sarah Kenny where we needed urgent attention to an aspect of the property. In each instance Emma's response was immediate, efficient and really helpful. I felt that she went the extra mile to make sure we got the ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“We have used Sarah Kenny Residential Lettings for many years ......”

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May 24,2016
Minithumbup
By: 'Waite'
May 24,2016
1 people found
this helpful
We have used Sarah Kenny Residential Lettings for many years and cannot recommend them highly enough. Our current property manager Emma Loveland is absolutely first class. Nothing what so ever is too much trouble for Emma and her attention to detail ensures total piece of ...
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Comment on agent fees
Good
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Was this helpful? Yes

“Curiosity brought me back to Sarah Kenny website. What a ......”

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May 21,2016
Minithumbdown
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Peter
By: 'A.'
May 21,2016
2 people found
this helpful
Curiosity brought me back to Sarah Kenny website. What a pleasant surprise it is to see that the flat (REDRD124) for which I applied nearly a month ago is still on market. Now, I can't help but wonder whether the agents are interested in letting ...
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What agent could do to change your mind?
Bad.
Attached Filesnbsp;
Comment on agent fees
Bad.
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Was this helpful? Yes

“Laura was really helpful. I met her twice before I ......”

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May 16,2016
Minithumbup
By: 'Stamatis'
May 16,2016
1 people found
this helpful
Laura was really helpful. I met her twice before I rent the house and she answered all my questions. Also, she replied me asap in my emails. Thank you for your services...
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“Emma Loveland has provided an outstanding service dealing with both ......”

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May 12,2016
Minithumbup
By: 'Dr'
May 12,2016
1 people found
this helpful
Emma Loveland has provided an outstanding service dealing with both our tenants and management company. Emma is always polite and courteous, responds very promptly to all matters, and handles whatever occurs, good, not so good or even less with tact, diplomacy and good common sense. ...
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Comment on agent fees
Reasonable
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Was this helpful? Yes

“This company did a very good job of managing the ......”

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May 10,2016
Minithumbdown
By: 'Ben'
May 10,2016
0 people found
this helpful
This company did a very good job of managing the property that we rented. They had been quite responsive and addressed most issues within a reasonable time period. Unfortunately, at the end of the lease term, they did as many agents would do and chose ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Rebecca McKelvey
May 16, 2016
View all comments (1)
We are sorry that you feel this way, the Landlord agreed to release you from the tenancy agreement early on the basis that you paid rent up until a new tenant moved in and paid his reletting fee. You moved out 3 weeks before the new tenants moved in and the Landlord agreed to reinmburse you 2 weeks rent because he had carried out some decoration work in between tenancies. Your request for a rent refund only came on the day you were leaving the property. The issue of the cleaning is now with the ...

“Super helpful, everything went very smoothly and we now living ......”

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Apr 29,2016
Minithumbup
By: 'E.'
Apr 29,2016
1 people found
this helpful
Super helpful, everything went very smoothly and we now living in a lovely flat! Quick turnaround for the move in....
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Comment on agent fees
fairly expensive
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Was this helpful? Yes

“Outstanding communication, support and service from both personnel. Friendly and ......”

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Apr 27,2016
Minithumbup
By: 'Jay'
Apr 27,2016
1 people found
this helpful
Outstanding communication, support and service from both personnel. Friendly and helpful at all times. Exceedingly quick and efficient, with amazing attention to detail. Got my partner and I moved into an amazing place in record time. No complaints whatsoever. Highly professional....
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Comment on agent fees
Fees were outlined from the start and there were no hidden surprises. Can't ask for more.
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Was this helpful? Yes

“Excellent service: prompt communication and personal service. We wanted to ......”

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Apr 22,2016
Minithumbup
By: 'Cat'
Apr 22,2016
1 people found
this helpful
Excellent service: prompt communication and personal service. We wanted to move ASAP and we were moved in within ten days!...
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Comment on agent fees
Good - no hidden fees.
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Was this helpful? Yes

“Sarah Kenny helped us find a brilliant flat in the ......”

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Apr 15,2016
Minithumbup
By: 'Hannah'
Apr 15,2016
1 people found
this helpful
Sarah Kenny helped us find a brilliant flat in the perfect area. The team was always friendly and helpful. They really helped explain how the process worked and answered all of our questions. Absolutely no problems or issues with anything....
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No image available Laura Higgins
(60)
Staff picture Hayley
(40)
Staff picture Rebecca
(32)
Staff picture Peter
(23)
Staff picture Connor
(22)
No image available Sarah
(19)
Staff picture Camilla
Staff picture Eva
Staff picture Anita
Staff picture Laura
Staff picture Sasha
No image available Zoe

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 14/10/2022, 4:08 PM by Rebecca McKelvey
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:57 AM 05/12/2023 by allAgents

Awards won by Sarah Kenny Residential Lettings

Regional Awards won by Sarah Kenny Residential Lettings

Individual Branch Awards

Bristol, BS8



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