Richard Kendall Estate Agent
4.9/5, 1651 reviews
96% recommended
94% sales valuation accuracy
98% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week. show more Richard Kendall Estate Agent, a family firm with family traditions. We are an independent firm with a strong team behind us. We will give you a professional and personal service seven days a week.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £26,000 £20,225,000
Lettings 91% 96% £320 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
87 2 65 7 966 22 458 19 15 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TDS SAGEagent

“Just completed selling my property and would ......”

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Jun 27,2023
Minithumbup
Karen
By: 'Craig'
Jun 27,2023
0 people found
this helpful
Just completed selling my property and would like to say what a fantastic service I received from start to finish from Richard Kendalls in Normanton and in particular Karen Dawson. Nothing was too much trouble, all queries were answered in a very efficient manner. First ...
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By: Richard Kendall Estate Agent
Jun 27, 2023
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“Appaling Service...”

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Mar 27,2023
Minithumbdown
Lucy Harrison
By: 'Mark Bird'
Mar 27,2023
2 people found
this helpful
As a previous customer of Richard Kendall (Both buying and selling), I have seen an enormous change in the way that they deal with people. When trying to purchase a property no one calls you back and the whole experience is very frustrating.The lady ...
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“Great experience from start to finish. Lucy a......”

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Nov 21,2022
Minithumbup
Alison
Lucy Harrison
By: 'Amanda Jeffery'
Nov 21,2022
0 people found
this helpful
Great experience from start to finish. Lucy and Alison were brilliant. Special mention to Simone who was also great. House sold in 2 weeks. Will definitely use again. The personal touch in this digital age....
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By: Richard Kendall
Nov 21, 2022
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Thank you for leaving a review for Lucy, Alison and Simone. ...

“We have 3 properties with you & everyone I ha......”

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Nov 08,2022
Minithumbup
Holly
By: 'Christine'
Nov 08,2022
0 people found
this helpful
We have 3 properties with you & everyone I have had dealings with have always been efficient & very helpful. On this occasion I would like to say, Holly Robinson was my contact & was super efficient dealing with the change over of tenants & getting the works required for ...
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“I’ve recently bought and sold a house through......”

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Sep 30,2022
Minithumbup
Karen
Sarah
By: 'Ann Crossley'
Sep 30,2022
0 people found
this helpful
I’ve recently bought and sold a house through the Normanton office of Richard Kendall with the help and support of Karen and Sarah. Both were always so helpful and went out of their way throughout the whole process. Would always recommend this office and ...
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By: Richard Kendall
Oct 03, 2022
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“Very professional and supportive...”

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Jul 07,2022
Minithumbup
By: 'Elaine Tuck'
Jul 07,2022
0 people found
this helpful
Very professional and supportive throughout the whole process. They gave excellent advice on presentation and selling the property. I would definitely recommend them....
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Jul 07, 2022
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“What an amazing service!...”

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Jun 07,2022
Minithumbup
Karen
Sarah
By: 'Lesley'
Jun 07,2022
0 people found
this helpful
The Normanton office of Richard Kendall handled the sale of my father's house, which completed. recently, He's in a care home and I live 200 miles away, but the staff were so fantastic that they took all the stress away from me. Everything went smoothly, from ...
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By: Richard Kendall
Jun 07, 2022
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Thank you for taking the time to leave a review for Karen and Sarah. ...

“Efficient Service...”

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May 28,2022
Minithumbup
Sarah
By: 'Katie'
May 28,2022
0 people found
this helpful
I would highly recommend Richard Kendall Estate Agents in Normanton. Sarah has dealt with our sale with the upmost professionalism and efficiency guiding us all the way from the viewings to the exchange of contracts. It’s been the most stress free house sale I ...
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“Highly Recommended...”

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Apr 14,2022
Minithumbup
Karen
By: 'Janice'
Apr 14,2022
0 people found
this helpful
Fantastic service from the Normanton office from our first enquiry re the sale of the house to completion this morning. Karen in particular has been extremely helpful, supportive & professional throughout the past 6 months. As Executors of my late Uncle’s will (and living 180 miles away) ...
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By: Richard Kendall Estate Agent
Apr 14, 2022
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Thanks so much for your review and we are so happy you have been impressed with the service from Karen and our Normanton office. Wishing you all the best. ...

“Received fantastic support from Karen over my......”

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Apr 10,2022
Minithumbup
Karen
By: 'Joanna Tierney'
Apr 10,2022
0 people found
this helpful
Received fantastic support from Karen over my recent sale. I found her to be efficient and consistent throughout. Very difficult to find in these times customer service on such a high level. Professionalism wrapped in friendliness. Probably the best estate agents in Yorkshire! Massive thankyou ...
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By: Richard Kendall
Apr 11, 2022
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Thank you so much for taking the time to leave this fabulous review for Karen and the Normanton office. ...

“Very good service throughout the sale of our ......”

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Mar 08,2022
Minithumbdown
Karen
Sarah
By: 'Stephen'
Mar 08,2022
0 people found
this helpful
Very good service throughout the sale of our property and would gladly use them again . Kept us informed , very helpful and friendly, thank you ....
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By: Richard Kendall
Mar 10, 2022
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Thank you for the 5* review ...

“We have just bought our house through Richard......”

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Mar 06,2022
Minithumbup
Sarah
By: 'Tracey'
Mar 06,2022
0 people found
this helpful
We have just bought our house through Richard Kendall and would like to thank Sarah and her team for all their hard work. They are a friendly agency who deliver a first class service. I don't think we'd be in yet if it wasn't for ...
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By: Richard Kendall
Mar 07, 2022
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Thank you so much for your 5* review of Sarah at the Normanton office ...

“Ryan, Carol and Mandy have been invaluable an......”

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Mar 03,2022
Minithumbup
Carol
Amanda
By: 'Clare'
Mar 03,2022
0 people found
this helpful
Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly. Thanks to all of you....
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By: Richard Kendall Estate Agent
Mar 03, 2022
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Thanks so much for your review. ...

“The celebrity of Astate Agents...”

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Feb 21,2022
Minithumbup
Mandy
By: 'Jodie Day'
Feb 21,2022
0 people found
this helpful
We can't thank Mandy enough for her great service. She has been brilliant from start to finish. Has lots of experience and is kind and understanding. I'd definitely recommend . Thank you so much x...
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By: Richard Kendall Estate Agent
Feb 25, 2022
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Thanks for your review ...

“The whole Richard Kendall team were brilliant......”

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Feb 01,2022
Minithumbup
Sarah
By: 'Carol'
Feb 01,2022
0 people found
this helpful
The whole Richard Kendall team were brilliant from start to finish. My agent Sarah was on the ball through out the whole process by chasing both parties solicitors and constantly kept me updated. I would highly recommend Richard Kendall....
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By: Richard Kendall Estate Agent
Feb 02, 2022
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Thanks so much for your review. ...

“Liz was supportive throughout, understood the......”

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Jan 31,2022
Minithumbup
Elizabeth
By: 'Erica'
Jan 31,2022
0 people found
this helpful
Liz was supportive throughout, understood the circumstances faced by the family and managed it well. Answered all questions quickly and professionally....
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By: Richard Kendall
Jan 31, 2022
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Thank you for your review. ...

“This is Estate Agency at its best. Sophie yo......”

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Jan 10,2022
Minithumbup
Sophie
By: 'Mrs'
Jan 10,2022
0 people found
this helpful
This is Estate Agency at its best. Sophie you have been fantastic, you have gone above and beyond with guidance, help, and we personally appreciate everything you have done for us. RKEA you should be very grateful for the staff in Pontefract Offices....
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By: Richard Kendall Estate Agent
Jan 10, 2022
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Thank you for leaving this great review for Sophie and the team at Pontefract. ...

“Joanne and Amanda fantastic customer service...”

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Dec 21,2021
Minithumbup
Amanda Dyson
Joanne
By: 'Nathalie & Alex'
Dec 21,2021
0 people found
this helpful
Joanna and Amanda assisted us whilst buying our property and the customer service from start to finish was fantastic, nothing was too much to ask they kept us informed with every step and made our move nice and easy. Thank you for helping us from ...
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By: Richard Kendall Estate Agent
Dec 22, 2021
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Thanks so much for your review. ...

“All praise and thanks to Mandy Bennett. Her s......”

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Dec 20,2021
Minithumbup
Mandy
By: 'Customer'
Dec 20,2021
0 people found
this helpful
All praise and thanks to Mandy Bennett. Her service was exceptional as she helped myself and my elderly parents through a stressful and worrying house move. Her great skill was in keeping all parties on board and informed throughout - as well as chasing solicitors ...
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By: Richard Kendall Estate Agent
Dec 20, 2021
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Thanks so much for your review. ...

“Fast, detailed responses to my questions from......”

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Dec 20,2021
Minithumbup
Sophie
By: 'Trevor'
Dec 20,2021
0 people found
this helpful
Fast, detailed responses to my questions from Sophie made the buying process much easier. Many thanks to all the team at Richard Kendall, Pontefract....
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By: Richard Kendall Estate Agent
Dec 20, 2021
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Thanks so much for your review. ...

“Friendly. Accommodating. Efficient and easy t......”

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Dec 17,2021
Minithumbup
Elizabeth
By: 'Jack'
Dec 17,2021
0 people found
this helpful
Friendly. Accommodating. Efficient and easy to contact and deal with. Thanks to Liz and the team at Richard Kendall in Pontefract!...
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By: Richard Kendall Estate Agent
Dec 21, 2021
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Thanks so much for your review ...

“Excellent Service / Smooth Process...”

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Dec 15,2021
Minithumbdown
Mandy
By: 'Lynne'
Dec 15,2021
0 people found
this helpful
Excellent service, professional and knowledgeable staff. Very smooth transaction with great communication from start to finish (which was only 5 weeks from accepting offer to completion of sale) x...
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By: Richard Kendall Estate Agent
Dec 21, 2021
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Thanks so much for your review, ...

“Sophie has been absolutely fantastic! Always ......”

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Dec 10,2021
Minithumbup
Sophie
By: 'Megan'
Dec 10,2021
0 people found
this helpful
Sophie has been absolutely fantastic! Always available whenever we needed her and really helped the whole process of selling the house! Can’t recommend her and this branch enough! Thank you!!...
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By: Richard Kendall Estate Agent
Dec 13, 2021
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Thank you for taking the time to leave a review for Sophie. ...

“Awful Communication...”

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Dec 09,2021
Minithumbdown
By: 'Daniel'
Dec 09,2021
0 people found
this helpful
Renting with Richard Kendall was an awful experience. As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When ...
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By: Richard Kendall Estate Agent
Dec 21, 2021
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We are sorry you have found reason to complain regarding our services in the rental department and have already been in commination with yourself since leaving this review. ...

“I had the pleasure of buying a property throu......”

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Dec 08,2021
Minithumbup
Suzanne
By: 'Sommaya patel'
Dec 08,2021
0 people found
this helpful
I had the pleasure of buying a property through Suzanne at RK. She was amazing keeping us informed at every stage of the process. Suzanne kept in touch with us regularly to ensure we knew what was going on and ensured the chain kept moving ...
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By: Richard Kendall Estate Agent
Dec 09, 2021
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Thanks so much for your review. ...

“Mandy Bennett handled the sale of our propert......”

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Dec 08,2021
Minithumbup
Mandy
By: 'Angela Stead'
Dec 08,2021
0 people found
this helpful
Mandy Bennett handled the sale of our property very efficiently, she kept up informed of the progress of the sale throughout. We have dealt with Mandy several times and always find her courteous and helpful with a pleasant personality....
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By: Richard Kendall Estate Agent
Dec 10, 2021
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Thanks so much for your review. ...

“I have been very pleased with the service pro......”

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Dec 07,2021
Minithumbup
Matthew
Kelly
By: 'Helen'
Dec 07,2021
0 people found
this helpful
I have been very pleased with the service provided by Kelly resulting in my first tenant moving in today. I have been kept well informed throughout the whole process and have found Kelly to be very helpful. I look forward to maintaining a good relationship ...
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By: Richard Kendall Estate Agent
Dec 09, 2021
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Thanks so much for your review. ...

“Fantastic service...”

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Dec 07,2021
Minithumbup
Kelly
Amanda
By: 'David'
Dec 07,2021
0 people found
this helpful
From first applying for a viewing, to application, and then moving in, has been exceptionally quick. I can't fault the service Kelly has given. Very friendly and quick to respond to all my questions ( and there's been a few lol) Richard Kendalls has been the ...
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By: Richard Kendall Estate Agent
Dec 09, 2021
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Thanks so much for your review. ...

“Great purchase experience...”

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Dec 01,2021
Minithumbup
Trish
By: 'Flo'
Dec 01,2021
0 people found
this helpful
Great purchase experience! We were in touch with Trish, who was always helpful, prompt and efficient in answering our queries. Would definitely recommend....
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By: Richard Kendall Estate Agent
Dec 01, 2021
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Thanks so much for your review ...

“Excellent service provided by Sophie Crossley....”

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Nov 26,2021
Minithumbup
Sophie
By: 'Annette Mulrooney'
Nov 26,2021
0 people found
this helpful
An excellent service was provided by Sophie Crossley and the team at Pontefract branch. Thank you Sophie for your professionalism and support during my house sale, it hasn't been easy, much appreciated....
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By: Richard Kendall Estate Agent
Nov 26, 2021
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Thanks so much for your review. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

OUR COMPLAINTS PROCEDURE


 


We are committed to providing a high quality Estate Agency service to all our clients and members of the public.  When something goes wrong we need you to tell us about it.  This will help us to improve our standards.


If you have a complaint, please write to the Manager of the office about which you have the complaint – either Wakefield, Ossett, Horbury or Normanton and they will deal with your complaint.


What will happen next?


 



  1. We will send you a letter acknowledging your complaint, within 3 working days and will ask you to confirm or explain any further details we need. 

  2. We will record your complaint in our central register and open a file for your complaint.  We will do this within 2 working days of receiving your complaint.

  3. We will then, promptly, start to investigate your complaint.  A formal written outcome of our investigation will be sent to you within 15 working days of the receipt of your complaint.  Our investigation may involve one or more of the following steps:


 



  • We may ask the member of staff who acted for you to reply to your complaint.

  • We may examine their reply and the information in your complaint file.  We may then ask them for more information.  This will take up to 3 working days from receiving their reply and the file.


 



  1. We may feel it beneficial to invite you to meet with us to discuss and hopefully resolve your complaint.  We will do this within 3 working days of receiving all the details we need from the member of staff who acted for you.

  2. Within 3 working days of the meeting we will write to confirm what took place and any solutions we have agreed with you.  If you do not want a meeting, it is not possible or it is considered not necessary, we will send you a detailed reply to your complaint. 

  3. At this stage, if you are still not satisfied, you can contact us again.  Our Partners Claire Kendall and Simon Kendall will then arrange to review our decision within 10 working days.  In the event that the complaint is about, or involves Claire Kendall or Simon Kendall, then Richard Kendall, The Principal will review our decision instead.

  4. We will let you know the result of the review within 5 working days of the end of the review.  At this time we will write to you confirming our final position on your complaint and explaining our reasons.  We will also provide you with the Consumer Guide provided by Property Ombudsman for Estate Agents.  A copy of the The Property Ombudsman’s Code of Practice for Residential Estate Agents will also be provided to you, upon request. 


 


If we have to change any of the timescales above, we will let you know and explain why.

Last updated at 1:00 AM 01/01/1970 by

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