Pontefract, WF8
4.9/5, 181 reviews
95% recommended
88% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together ... show more Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage advisors and our team of solicitors, all who are on hand to give advice whenever you need it.
Estate agents Wakefield | Waskefield Estate Agents | Richard Kendall, Wakefield

Opening Hours
Address

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
West Yorkshire
WF8 1AN
01977 798 844

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 100% £65,000 £1,900,000
Lettings 100% 99% £320 £925
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 17 0 91 5 49 4 3 0
Areas covered
  • WF7
  • WF11
  • WF8
  • S72
  • S60
  • S72
  • S75
  • S63
  • WF9
  • DN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS SAGEagent
Latest Properties
Images & Videos

“Sale of semi detached bungalow....”

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Aug 31,2021
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Lisa
By: 'Caroline'
Aug 31,2021
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From first visit for evaluation, we were impressed and grateful. Roger was very professional, pragmatic and empathetic as we were selling property following a bereavement . Then throughout the process of photos, brochure , marketing and support with safe viewings of the property, we knew we could ...
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Aug 31, 2021
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“Fantastic service throughout from Sophie. Not......”

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Aug 27,2021
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Sophie
By: 'Michaela benstead'
Aug 27,2021
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Fantastic service throughout from Sophie. Nothing was any trouble and always kept us in the loop when needed. Would definitely recommend thank you so much!!...
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“I highly recommend this branch. The service ......”

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Aug 25,2021
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Sophie
Lisa
By: 'Craig'
Aug 25,2021
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I highly recommend this branch. The service is excellent. In particular I would like to thank Sophie Crossley who managed an extremely drawn out and difficult sale process with tenacity and professionalism throughout whilst managing to always keep everything moving forwards, even when dealing with ...
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Aug 25, 2021
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“Lisa was absolutely brilliant the whole way t......”

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Aug 24,2021
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Lisa
Sophie
By: 'Mike'
Aug 24,2021
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Lisa was absolutely brilliant the whole way through - she went above and beyond. I can't recommend highly enough 😁...
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Aug 24, 2021
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“The service we received from Sophie Crossley ......”

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Aug 23,2021
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Sophie
By: 'Tim Foster'
Aug 23,2021
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The service we received from Sophie Crossley was above and beyond anything we have experienced, nothing was too much trouble and she really cared and understood how important this was to us , it felt like it mattered as much to her as it did to ...
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Aug 23, 2021
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Thank you for leaving a 5* review for Sophie ...

“Thanks Sophie...”

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Aug 15,2021
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Sophie
By: 'Kayleigh and Lee'
Aug 15,2021
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I literally cannot thank Sophie enough for everything she has done for us from start to finish she has been so personable and so helpful. Sophie not only has been extremely professional throughout the process but she has also been a friendly voice at the ...
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Aug 16, 2021
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“Recently bought a property through Richard ke......”

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Jul 29,2021
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Lisa
By: 'Hailey'
Jul 29,2021
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Recently bought a property through Richard kendall pontefract. Lisa wood was exceptional, providing thorough communication and support throughout the process....
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“I would recommend Richard Kendall estate agen......”

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Jul 28,2021
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Lisa
By: 'Karen'
Jul 28,2021
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I would recommend Richard Kendall estate agents without hesitation. We recently sold our home, they made this process so much more less stressful a process. They were always available and went up and beyond. I would personally like to thank Lisa in the Pontefract branch ...
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Jul 29, 2021
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“Lisa and her team were excellent throughout t......”

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Jul 05,2021
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Lisa
By: 'Mike'
Jul 05,2021
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Lisa and her team were excellent throughout the sale process providing great advice and extremely prompt follow up to all viewings and queries through a complex sale. The best estate agent team I have ever worked with - I have no doubt in highly recommending ...
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Jul 05, 2021
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“Customer service second to none, Lisa and her......”

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Jul 02,2021
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Lisa
Sophie
By: 'Mark Lukaszewicz'
Jul 02,2021
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Customer service second to none, Lisa and her team were tentative and polite and always available to answer any call or query. They were also very quick to get our property to market and provided a very professional service. I would not hesitate to recommend ...
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Jul 02, 2021
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“We have just bought our first house and Sophi......”

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Jun 02,2021
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Sophie
By: 'Lauren'
Jun 02,2021
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We have just bought our first house and Sophie has been amazing. Sophie has been friendly and approachable throughout, and has kept me informed every step of the way. We had a few issues at the top of the chain, which was not Richard Kendal’...
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Jun 04, 2021
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Thanks so much for your review. ...

“Amazing service, Lisa Wood went a above and b......”

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May 19,2021
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Lisa
By: 'Mrs Parker'
May 19,2021
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Amazing service, Lisa Wood went a above and beyond my expectations, nothing was too much trouble, even questions what wasn't her job to answer! Lovely lady fantastic estate agents....
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By: Richard Kendall Estate Agent
May 20, 2021
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Thank you for taking the time out to leave a review for Lisa. ...

“Many thanks to Sophie Crossley at Richard Ke......”

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May 16,2021
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Sophie
By: 'mary'
May 16,2021
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Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow. We were always confident that Sophie had our best interests at heart and are very grateful for her help in the successful ...
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By: Richard Kendall Estate Agent
May 17, 2021
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Thanks so much for your review. ...

“Great service from start to finish. Lisa was ......”

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May 04,2021
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Lisa
By: 'Lisa'
May 04,2021
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Great service from start to finish. Lisa was always on hand and exceptionally helpful. Would definitely recommend Richard Kendal's, Pontefract. Thank you Lisa for all your help....
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May 05, 2021
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Thanks so much for your review. ...

“Excellent friendly service...”

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May 01,2021
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Lisa
By: 'Susan madden'
May 01,2021
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Just sold my mums house through Kendalls Pontefract it was a long difficult sale but Lisa was brilliant & kept us informed all the way. I would definitely recommend them & will use them again Thanks Lisa...
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May 04, 2021
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Thank you for the 5* review ...

“We have just completed our house sale through......”

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Apr 28,2021
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Lisa
By: 'Lloyd'
Apr 28,2021
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We have just completed our house sale through the pontefract branch of Richard Kendall.Throughout the whole process we have received nothing but outstanding service .We have been guided and supported at every stage with the highest level of professionalism and care .We were kept ...
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Apr 28, 2021
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“We bought a house through Richard Kendall and......”

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Apr 23,2021
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Lisa
By: 'Laura'
Apr 23,2021
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We bought a house through Richard Kendall and would highly recommend them. Lisa at RK was very helpful from the start and kept us up to date on the progress when needed. Our own estate agent has been very AWOL through the whole process of ...
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Apr 23, 2021
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“Thank you Sophie...”

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Apr 22,2021
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Sophie
Lisa
By: 'Heather'
Apr 22,2021
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this helpful
Thank you Sophie for keeping me sane through quite a stressful time, always there at the end of the phone if not thanks to Lisa too as messages were always passed on. Thanks for keeping me updated and advising me on the next steps of ...
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Apr 23, 2021
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“Amazing experience with the Pontefract branch......”

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Apr 21,2021
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Lisa
By: 'Charles'
Apr 21,2021
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Amazing experience with the Pontefract branch special shout out to Lisa she has been amazing in helping out getting the sale and purchase rolling...
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By: Richard Kendall Estate Agent
Apr 21, 2021
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Thanks so much for your review it is really appreciated. ...

“Very professional as well as friendly....”

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Apr 19,2021
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Lisa
By: 'Erika'
Apr 19,2021
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Thank goodness for Lisa at Richard Kendall. She kept us informed and was always a helpful and reassuring voice at the end of the phone. Great service! Would highly recommend....
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Apr 20, 2021
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Thank you for the 5* review ...

“I have used Richard Kendall Pontefract countl......”

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Apr 14,2021
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Lisa
By: 'jamie'
Apr 14,2021
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I have used Richard Kendall Pontefract countless times to look after my property re-sales. Lisa is usually my main contact and she is friendly and always does what is asked of her especially when it comes to progressing my sales through to completion ASAP which ...
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Apr 14, 2021
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“Just bought a property through Richard Kendal......”

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Apr 08,2021
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Lisa
By: 'Leanne'
Apr 08,2021
0 people found
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Just bought a property through Richard Kendall, Pontefract and was so happy with the service. I was constantly kept informed and up to date and had lots of advice given which was much appreciated. Lisa went above and beyond helping me with everything. Thank you...
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Apr 08, 2021
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Thanks so much for your review. ...

“Richard Kendalls, superb service with amazing, friendly and professional staff...”

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Apr 02,2021
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Lisa
By: 'Lisa & Joe'
Apr 02,2021
0 people found
this helpful
We have just sold our property through Richard Kendall and we can honestly say what a superb and professional service from start to finish. We nearly went with an online estate agent and we are so glad we didnt as we encountered a few issues ...
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By: Richard Kendall
Apr 06, 2021
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Thank you for taking the time out to leave this review for Lisa. Its much appreciated. ...

“We have recently sold our property through Ri......”

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Feb 09,2021
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Lisa
By: 'Francesca'
Feb 09,2021
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We have recently sold our property through Richard Kendall and I was very impressed with the service provided right from the get go. Jody was excellent when he came to value the property, was honest but also open to our suggestions on marketing and was ...
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Mar 01, 2021
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Thanks so much for your review. ...

“We sold and bought a property through Richard......”

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Feb 04,2021
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Lisa
By: 'Alice'
Feb 04,2021
0 people found
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We sold and bought a property through Richard Kendall and they were just brilliant. Always answered my calls and emails promptly and were really pleasant to deal with. We dealt with Lisa in Pontefract and Mandy in Ossett. Could rate them highly enough and will ...
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Feb 04, 2021
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Thank you for the 5* review for Lisa and Mandy. ...

“I am very happy that I chose Richard Kendall ......”

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Jan 14,2021
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Lisa
By: 'Sharon'
Jan 14,2021
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I am very happy that I chose Richard Kendall Estate agents to sell my late father's property. The service from start to finish has been very professional and friendly, especially so through these difficult times. Lisa has been a pleasure to deal with through a ...
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“Best Estate Agent award goes to ............”

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Dec 17,2020
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Kelly
By: 'Sharon W'
Dec 17,2020
0 people found
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I first dealt with Richard Kendall in 2013 and stayed with them for over 6 years. I then made the biggest mistake of moving and had to use another agent (which has got to be the worst in the country). I have now managed to return to ...
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Dec 17, 2020
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Thanks so much for your review. ...

“Just want to say 10/10 for Richard Kendall's ......”

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Nov 09,2020
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Lisa
By: 'Tony'
Nov 09,2020
0 people found
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Just want to say 10/10 for Richard Kendall's and a massive thank you to Lisa wood who is a true professional in every thing she does cannot say enough about this lady 10/10 and also all her colleagues in pontefract branch thank you ?...
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Nov 09, 2020
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Thanks so much for your great review. ...
Staff picture Elizabeth
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Staff picture Sophie
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No image available Jody
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Tenant Fees

Pending
£0 (inc. VAT), Pay Upfront

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 31/05/2019, 4:21 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 11:57 AM 06/01/2020 by allAgents

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Richard Kendall Estate Agent

Branch - Pontefract, WF8