Horbury, Wakefield, WF4
4.7/5, 127 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
96% lettings fee satisfaction
Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days ... show more Welcome to Richard Kendall Estate Agent, selling and renting properties in the Wakefield and Pontefract area for over 45 years. We have 5 local offices throughout the Wakefield area, so whether you are looking to buy or rent, our staff are more than happy to help for your every requirement. Open 7 days a week at our Wakefield, Pontefract, Ossett and Horbury locations; call in, telephone or email us today.

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2022 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Richard Kendall Estate Agent
4 Cluntergate
Horbury,Wakefield
West Yorkshire
WF4 5AG
01924 260022

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £81,000 £295,000
Lettings 92% 96% £384 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
60 1 47 4 5 0 6 0 1 3
Areas covered
  • WF4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS TDS SAGEagent
Latest Properties
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“Ryan, Carol and Mandy have been invaluable an......”

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Mar 03,2022
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Carol
Amanda
By: 'Clare'
Mar 03,2022
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Ryan, Carol and Mandy have been invaluable and my property is in safe hands as they manage it as if it was their own. They are invaluable in ensuring any problems are avoided and dealt with quickly. Thanks to all of you....
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Mar 03, 2022
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“Awful Communication...”

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Dec 09,2021
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By: 'Daniel'
Dec 09,2021
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Renting with Richard Kendall was an awful experience. As a first timer renting an actual property, Richard Kendall did a terrible job at making it a smooth process. The biggest issue I had was the lack of communication between myself and the Horbury office. When ...
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By: Richard Kendall Estate Agent
Dec 21, 2021
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We are sorry you have found reason to complain regarding our services in the rental department and have already been in commination with yourself since leaving this review. ...

“I have been very pleased with the service pro......”

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Dec 07,2021
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Matthew
Kelly
By: 'Helen'
Dec 07,2021
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I have been very pleased with the service provided by Kelly resulting in my first tenant moving in today. I have been kept well informed throughout the whole process and have found Kelly to be very helpful. I look forward to maintaining a good relationship ...
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Dec 09, 2021
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Thanks so much for your review. ...

“Fantastic service...”

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Dec 07,2021
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Kelly
Amanda
By: 'David'
Dec 07,2021
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From first applying for a viewing, to application, and then moving in, has been exceptionally quick. I can't fault the service Kelly has given. Very friendly and quick to respond to all my questions ( and there's been a few lol) Richard Kendalls has been the ...
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Dec 09, 2021
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“Amy was really helpful in finding tenants and......”

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Nov 02,2021
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Amy Esberger
By: 'Richard'
Nov 02,2021
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Amy was really helpful in finding tenants and setting up a managed tenancy. She gave good advice at every step of the way....
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By: Richard Kendall Estate Agent
Nov 03, 2021
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Thanks so much for your review. ...

“Renting with Richard Kendall...”

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Oct 28,2021
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Kelly
By: 'Simon Riley'
Oct 28,2021
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I’ve worked with Kelly and the rest of the team for 10+ years now. Made renting my property out extremely easy, keeping both myself and the tenants very happy. Would fully recommend. Great value, professional and caring service....
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By: Richard Kendall Estate Agent
Oct 29, 2021
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Thanks so much for your review. ...

“Exceptional Service...”

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Sep 24,2021
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Matthew
By: 'Rachel'
Sep 24,2021
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I’ve been with Richard Kendall for a number of years and have always been happy but my recent experience, particularly the support, advice and general all round exceptional customer service has to be called out! All your staff are amazing and so helpful but ...
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By: Richard Kendall Estate Agent
Sep 27, 2021
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“Excellent Estate Agents....”

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Sep 10,2021
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Jessica
Sallie
By: 'Gail'
Sep 10,2021
0 people found
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I have rented out a property with these agents for the past few years and they have been wonderful the whole way through. The staff are very friendly, supportive and professional. I would recommend them to anyone. They kept up with the six monthly checks ...
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Sep 13, 2021
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Thank you for the review ...

“Excellent service from start to finish very i......”

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Jul 28,2021
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Amy Esberger
By: 'Tony'
Jul 28,2021
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Excellent service from start to finish very impressed, will definitely use Richard Kendall’s again but Amy special mention thanks for making process run smooth...
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By: Richard Kendall Estate Agent
Jul 29, 2021
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Thanks so much for your review. ...

“I am very happy with the great service. Kelly......”

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Jul 26,2021
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Kelly
By: 'Tom'
Jul 26,2021
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I am very happy with the great service. Kelly was friendly, helpful and professional throughout the process. Would recommend going with Richard Kendall....
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By: Richard Kendall Estate Agent
Jul 27, 2021
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Thanks so much for your review. ...

“Great experience with Amanda, who helped me s......”

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Jul 08,2021
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By: 'Amara'
Jul 08,2021
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Great experience with Amanda, who helped me secure a great flat very quickly and did some negotiation on my behalf also. Extremely responsive and helpful throughout, making it a very smooth process....
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By: Richard Kendall Estate Agent
Jul 12, 2021
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Thanks so much for your review. ...

“Excellent service from start to finish. Mandy......”

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Jul 01,2021
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By: 'Leena'
Jul 01,2021
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Excellent service from start to finish. Mandy driver was the letting agent I had been appointed to help me market my flat. She was excellent in keeping me in the loop for prospective tenants and advised me what was required regarding regulatory documents. Nothing was ...
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By: Richard Kendall Estate Agent
Jul 02, 2021
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Thanks so much for your review. ...

“Highly recommend Richard kendalls...”

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May 28,2021
Minithumbup
Matthew
By: 'Belinda'
May 28,2021
0 people found
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I have been extremely happy with the service I have had from Richard kendalls with regard to some houses I want them the fully manage. They have been excellent, efficient and professional to deal with. I would recommend them very highly...
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By: Richard Kendall Estate Agent
May 29, 2021
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Thank you for taking the time to leave a review for Matthew ...

“Well done Amy and the team!! We had two prope......”

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May 21,2021
Minithumbup
Amy Esberger
By: 'Mark'
May 21,2021
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Well done Amy and the team!! We had two properties to rent and we set the bar high. Through a lot of hard work and a very person service Amy found the ideal tenants for both properties. Bravo!!...
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By: Richard Kendall Estate Agent
May 21, 2021
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Thanks so much for your review. ...

“Great advice & service from Mandy. Couldn’t ......”

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May 16,2021
Minithumbup
By: 'Sally'
May 16,2021
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Great advice & service from Mandy. Couldn’t have wished for more, 5?highly recommended, did a great job of steering me through my first change of tenant....
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By: Richard Kendall Estate Agent
May 17, 2021
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Thanks so much for your review. ...

“Amy did not pass any of our worries or extra ......”

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Apr 29,2021
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Amy Esberger
Jessica
By: 'Bethany'
Apr 29,2021
0 people found
this helpful
Amy did not pass any of our worries or extra photos at the time of check in and now Richard Kendall are trying to charge us for damage and issues that were already there although we have evidence to contradict them. She's unhelpful and honestly ...
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By: Richard Kendall Estate Agent
Apr 30, 2021
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I am sorry that you have felt the need to place this review. Please rest assured the issues raised will be looked into and an email response will be sent to you. Thanks Carol Office Manager ...

“Amy was superb throughout the process of rent......”

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Apr 14,2021
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Amy Esberger
By: 'Karen'
Apr 14,2021
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Amy was superb throughout the process of renting our property. She was professional and diligent in ensuring we got the right tenant. Amy was very informative with every applicant and responded quickly to any query. Thoroughly recommend Richard Kendall and Amy....
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Apr 14, 2021
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Thanks so much for your review. ...

“Amanda Driver...”

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Apr 13,2021
Minithumbup
By: 'Cherise'
Apr 13,2021
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Amanda Driver has been a god send, she has helped us rent a beautiful house and went above and beyond to get us it. Lovely lady, we owe her alot. Very efficient and professional....
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Apr 14, 2021
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Thanks so much for your review. ...

“The real star for us at Richard Kendall was C......”

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Apr 12,2021
Minithumbup
By: 'Louise'
Apr 12,2021
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The real star for us at Richard Kendall was Catherine, her genuine and kind nature was profound through the purchase of our home. She was always contactable and when she said she'd be in contact or would get back to us she always kept her ...
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Apr 12, 2021
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Thank you for the 5* review for Catherine ...

“Fantastic service...”

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Apr 12,2021
Minithumbup
Matthew
Amanda
By: 'Ailsa'
Apr 12,2021
0 people found
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We have been using Richard Kendalls for a number of years for find a tenant service always really impressed with their attentive and professional service. Thank you Amanda and Matthew you excelled again...
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Apr 12, 2021
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Thank you for the 5* review ...

“Super efficient service and professional as a......”

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Apr 06,2021
Minithumbup
Amy Esberger
By: 'Martin'
Apr 06,2021
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Super efficient service and professional as always from Amy. Third time with Richard Kendall. Will use again for my tenant finding....
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Apr 06, 2021
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Thank you so much for taking the time to leave a review for Amy ...

“Amy was very helpful and provided an attentiv......”

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Mar 19,2021
Minithumbup
Amy Esberger
By: 'Karen'
Mar 19,2021
0 people found
this helpful
Amy was very helpful and provided an attentive service. It was reassuring being a new landlord to know we were doing everything properly. I appreciated the updates and helpful texts and reminders. Amy always answering my emails and phone calls. Managed to get tenants moved ...
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By: Richard Kendall
Mar 23, 2021
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Thank you so much for the review ...

“Excellent service from Matthew...”

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Mar 06,2021
Minithumbup
Matthew
By: 'Jen'
Mar 06,2021
0 people found
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Excellent service from Matthew regarding the letting of our property. Thorough check in and check out backed by strong photographic evidence. Follow up service professional in dealing with bills and responding to questions....
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By: Richard Kendall Estate Agent
Mar 08, 2021
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Thank you for the 5* review ...

“Richard Kendall - Matthew Hemmingway...”

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Mar 05,2021
Minithumbup
Matthew
By: 'Andrew'
Mar 05,2021
0 people found
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In 2019 we moved house to ensure my daughter got into her secondary School, we were considering putting our existing house for rent which is I first met Matthew Hemmingway from Richard Kendall. We had considered rental investments before but were unsure if this would work ...
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Mar 08, 2021
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Thank you for taking the time out to leave a review for Matthew ...

“Amy has been fantastic throughout the whole p......”

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Mar 01,2021
Minithumbup
Amy Esberger
By: 'Adam'
Mar 01,2021
0 people found
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Amy has been fantastic throughout the whole process. Very impressed with her and the full team at Richard Kendall. Always very helpful, Friendly and approachable....
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Mar 01, 2021
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Thank you for your review ...

“Property rental - Amy was excellent . . ....”

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Feb 16,2021
Minithumbup
Amy Esberger
Matthew
By: 'JOHN'
Feb 16,2021
0 people found
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Property rental Amy was excellent in her communication and efficiency in dealing with this matter. Also, always friendly and polite! We would also like to thank Matt Hemmingway who made the initial visit to the property in terms of the rental valuation and general advice....
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Feb 16, 2021
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Thank you for the 5* review ...

“Friendly, helpful, and professional. Amanda w......”

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Feb 14,2021
Minithumbup
By: 'Alex'
Feb 14,2021
0 people found
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Friendly, helpful, and professional. Amanda was patient through all my silly questions, incredibly welcoming over the phone, and got me signed up and into my new home as smoothly as I could imagine. Very happy with my experience, and would use again....
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Feb 16, 2021
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Thank you for the 5* review ...

“Amy was helpful and approachable from arrangi......”

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Dec 29,2020
Minithumbup
Amy Esberger
By: 'Zara Koleszar'
Dec 29,2020
0 people found
this helpful
Amy was helpful and approachable from arranging a viewing to completing the tenancy sign up. Kept us up to speed every step of the way. Thank you!...
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By: Richard Kendall Estate Agent
Dec 30, 2020
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Thanks so much for your review. ...

“Helpful, attentive service. Very reassuring ......”

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Jul 25,2020
Minithumbup
Amy Esberger
By: 'shelley'
Jul 25,2020
0 people found
this helpful
Helpful, attentive service. Very reassuring to know we were doing everything properly. I appreciated all the helpful texts and reminders. Managed to get tenants moved in within a couple of months from starting the process...
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Jul 27, 2020
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Thank you for the review left for Amy and the service you have received. ...
No image available Amy Esberger
(36)
Staff picture Kelly
(32)
No image available Matthew
(19)
No image available Wendy
(12)
No image available Jessica
No image available Carol
(5)
No image available Karen
(4)
No image available Sallie
(3)

Tenant Fees

Pending

- THE RENT DUE UNDER THE TENANCY
- A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT
- A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT.
- PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS:
- PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED
- PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION.
- PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT
- ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE
- PAYMENT FOR A TV LICENSE
- PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV)
- GREEN DEAL CHARGE

Last updated on 03/06/2019, 4:06 PM by Lucie Appleton - Receptionist

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.

The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.

Richard Kendall Estate Agent
46 Carlton Street
Castleford
WF10 1BA

When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.

Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.

After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.

As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your complaint to Propertymark. Go to the Propertymarkwebsite to download a complaint form.
Propertymark investigates complaints
against members where there is evidence the agent has breached Conduct and Membership Rules. Examples of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical and professional practice, and failure to answer correspondence.
01926 496 791
[email protected]
propertymark.co.uk/complaints
Last updated at 12:01 PM 18/05/2022 by allAgents

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Richard Kendall Estate Agent

Branch - Horbury, Wakefield, WF4