Absolutely terrible!! My property was let out through the Edmonton Branch however suitable referencing was not carried out... only to find out that the tenants they placed in the property were previously evicted from the last property they lived at!!! By the time this came to light... through our own findings, they cannot do anything to assist other than evict the tenants in the normal manner which takes months. In addition to receiving no rent to date, they took the one month's upfront rent from the tenant as their fee and refuse to pay this to me or consider any type of compensation!
I certainly will not be using them again and if you are to use them I would seriously double check on the tenants they find you as they appear to obtain any identification from the tenants which in our case showed various addresses, however failed to reference each of these!!!
It's been months since tenants moved in and another month to go for the court date to have them evicted. It's been an absolute horrible experience.